Page 1 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x First Published: 2018-03-07 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
Page 3: Table Of Contents
Configuring Snapshot Command List Configuring General Email Options Configuring the Mail Server Specifying Rate Limit for Sending Call Home Messages Specifying HTTP Proxy Server Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 4 Verifying the Call Home Configuration Configuration Example for Call Home Example: Call Home Configuration Example: Configuring HTTP Transport for Call Home on the Cisco cBR Series Router Example: Configuring Email Transport for Call Home on the Cisco cBR Series Router Default Settings...
Page 5 C H A P T E R 4 Finding Feature Information Hardware Compatibility Matrix for the Cisco cBR Series Routers Understanding OBFL Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 6 Debugging NLS Functionality Configuring Authorization Group Identifier and Authentication Key Examples Configuring NLS Response Timeout Examples Additional References Feature Information for Control Point Discovery Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 7 Prerequisites for Usage-Based Billing (SAMIS) Restrictions for Usage-based Billing Information About Usage-based Billing Feature Overview Usage-Based Billing and DOCSIS Support on the Cisco CMTS Routers Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 8 Examples To Transfer Using SNMP Disabling the Usage-based Billing Feature Configuring Certified SSL Servers for Usage-Based Billing Generating SSL Server Certification Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x viii...
Page 9 Displaying the Flap List Using the show cable modem flap Command Displaying the Flap List Using SNMP Displaying Flap-List Information for Specific Cable Modems Example Troubleshooting Suggestions Troubleshooting Tips Performing Amplitude Averaging Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 10 MAX CPE IPv6 Interoperation of the Maximum CPE Parameters Benefits How to Configure the MAX CPE and Host Parameters Configuring the Maximum Number of CPE Devices on the Cisco CMTS Configuration Examples Additional References Feature Information for Maximum CPE and Host Parameters...
Page 11 Verifying the Testing Process Removing the Field Diagnostic Image from a Line Card Configuration Example for Online Offline Diagnostics Feature Information for Online Offline Diagnostics Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 12 Contents Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 13 C H A P T E R Call Home Call Home offers diagnostics and real-time alerts on select Cisco devices, which provide higher network availability and increased operational efficiency. Smart Call Home is a secure connected service of Cisco SMARTnet for the Cisco cBR routers.
Page 14 Hardware Compatibility Matrix for the Cisco cBR Series Routers Hardware Compatibility Matrix for the Cisco cBR Series Routers The hardware components that are introduced in a given Cisco IOS-XE Release are supported in all Note subsequent releases unless otherwise specified.
Page 15: Restrictions For Call Home
• The router must have IP connectivity to an email server or the destination HTTP(S) server. • To use Cisco Smart Call Home service, you require an active service contract covering the device, which provides full Smart Call Home service.
Page 16: Benefits Of Call Home
Smart Call Home service. It can be used to create service requests to Cisco TAC. This service depends on the Smart Call Home service support in place for your device and the severity of the alert.
Page 17: Anonymous Reporting
How to Configure Call Home Configuring Smart Call Home (Single Command) Smart Call Home is enabled by default on the router. The CiscoTAC-1 profile to send data to Cisco is also enabled by default. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide...
Page 18: Configuring Call Home
For security reasons, we recommend that you use the HTTPS transport options, due to the additional payload encryption that HTTPS offers. The Transport Gateway software is downloadable from Cisco.com and is available if you require an aggregation point or a proxy for connection to the Internet.
Page 19: Enabling And Disabling Call Home
Call Home Configuring Call Home The implementation on the router supports the trustpool feature (embedded CA certificates in Cisco IOS images). The trustpool feature simplifies configuration to enable Smart Call Home service on configured devices. It eliminates the requirement of manually configuring the trustpool and provides the automatic update of the CA certificate, if it changes in the future.
Page 20: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Example: (“ ”). street-address “1234 Router(cfg-call-home)# Any Street, Any city, Any state, 12345” Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 21: Configuring Destination Profiles
• Destination address—The actual address that is related to the transport method by which the alert is sent. You can change the destination of the CiscoTAC-1 profile. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 22: Creating A New Destination Profile
A predefined destination profile CiscoTAC-1 is supported. It supports the XML message format. This profile is preconfigured with the Cisco Smart Call Home server HTTPS URL, email address to reach the server, maximum message size, and message severity level for each alert group.
Page 23: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
You can select either to report Smart Call Home data or Smart Licensing data. Selecting the all option reports data for both types Example: of data. Router(cfg-call-home-profile)# reporting smart-call-home-data Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 24: Copying A Destination Profile
Creates a new destination profile with the same configuration settings as the existing destination profile. Example: • source-profile—Name of the source destination profile. Router(cfg-call-home)# copy profile profile1 profile2 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 25: Renaming A Destination Profile
DETAILED STEPS Command or Action Purpose Step 1 Enables privileged EXEC mode. enable • Enter your password, if prompted. Example: Router> enable Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 26: Subscribing To Alert Groups
Call Home alert. The alert group must be enabled. The Call Home event severity must be at or above the message severity set in the destination profile. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 27: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
The Diagnostic alert group can be configured to filter messages based on severity. | warning | notification | normal | debugging}] Example: Router(cfg-call-home-profile)# subscribe-to-alert-group syslog severity major Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 28: Periodic Notification
When you subscribe a destination profile to either the Configuration, Inventory, or Snapshot alert group, you can choose to receive the alert group messages asynchronously or periodically at a specified time. The following time intervals are available: Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 29: Message Severity Threshold
Emergency (0) System is unusable. fatal critical Alert (1) Critical conditions that indicate that immediate attention is needed. major Critical (2) Major conditions. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 30: Syslog Pattern Matching
[no | default ] alert-group-config snapshot Enters snapshot configuration mode. The no or default command removes the snapshot Example: command. alert-group-config snapshot Device(cfg-call-home)# Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 31: Configuring General Email Options
3. mail-server {ipv4-address | name} priority number 4. sender from email-address 5. sender reply-to email-address 6. source-interface interface-name 7. source-ip-address ipv4/ipv6 address 8. vrfvrf-name Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 32: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
HTTP clients on the device to use the same source interface. Step 7 source-ip-address ipv4/ipv6 address Assigns source IP address to send call-home messages. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 33: Specifying Rate Limit For Sending Call Home Messages
Specifies a limit on the number of messages that are sent per minute. Example: • number—Range 1 to 60. The default is 20. rate-limit 40 Device(cfg-call-home)# Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 34: Messages
1.1.1.1 port 1 Device(config)# Enabling AAA Authorization to Run Cisco IOS Commands for Call Home Messages To enable AAA authorization to run Cisco IOS commands that enable the collection of output for a Call Home message, perform the following steps: SUMMARY STEPS 1.
Page 35: Configuring Syslog Throttling
2. call-home 3. [no] syslog-throttling DETAILED STEPS Command or Action Purpose Step 1 Enters global configuration mode. configure terminal Example: configure terminal Device# Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 36: Configuring Call Home Data Privacy
{level {normal | high} | Scrubs data from running configuration file to protect the privacy of the hostname} user. The default data-privacy level is normal. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 37: Sending Call Home Messages Manually
Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 38: Submitting Call Home Analysis And Report Requests
Cisco TAC and you can receive the reply from the Smart Call Home service. • The ccoid user-id is the registered identifier of the Smart Call Home user. If the user-id is specified, the response is sent to the email address of the registered user.
Page 39: Manually Sending Command Output Message For One Command Or A Command List
◦product-advisory—Product Security Incident Response Team (PSIRT) notices, End of Life (EOL) or End of Sales (EOS) notices, or field notices (FN) that may affect devices in your network. To submit a request for analysis and report information from the Cisco Output Interpreter tool, complete the following steps: SUMMARY STEPS 1.
Page 40: List
Note the following guidelines when sending the output of a command: • The specified Cisco IOS command or list of Cisco IOS commands can be any run command, including commands for all modules. The command must be contained in quotes (“”).
Page 41: Configuring Diagnostic Signatures
(DS) files are formatted files that collate knowledge of diagnostic events. DS files provide methods to troubleshoot them without a need to upgrade the Cisco software. The aim of DS is to deliver flexible intelligence that can detect and collect troubleshooting information. This information can be used to resolve known problems in customer networks.
Page 42: Diagnostic Signature Downloading
DS files contain XML data to specify the event description, and these files include CLI commands or scripts to perform required actions. These files are digitally signed by Cisco or a third party to certify their integrity, reliability, and security.
Page 43: Diagnostic Signature Signing
(API) to verify that the DS is valid. Diagnostic Signature Workflow The diagnostic signature feature is enabled by default in Cisco software. The following is the workflow for creating diagnostic signatures: 1 Find the DSs you want to download and assign them to the device. This step is mandatory for a regular periodic download, but not required for a forced download.
Page 44: Diagnostic Signature Event Detection
DS action types call-home and emailto collect event data and send a message to call-home servers or to the defined email addresses. The message uses "diagnostic-signature" as its message type and DS ID as the message sub-type. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 45: Action Types
• Syslog event variable: values assigned during a syslog event detection in the DS file. This variable is valid only for syslog event detection. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 46: How To Configure Diagnostic Signatures
By changing the inventory periodic configuration, the DS periodic download also gets rescheduled. The predefined CiscoTAC-1 profile is enabled as a DS profile by default and Cisco recommends using Note it.
Page 47: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
12:00 What to Do Next Set the configured profile from the previous procedure as the DS profile and configure other DS parameters. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 48: Configuring Diagnostic Signatures
Downloads, installs, and uninstalls diagnostic {ds-id | all} | install ds-id} signature files on a device. Example: Router# call-home diagnostic-signature download 6030 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 49: Verifying The Call Home Configuration
Enable crash and traceback info diagnostic Enable diagnostic info environment Enable environmental info inventory Enable inventory info snapshot Enable snapshot info Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 50: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Transport Method: http Email address(es): callhome@cisco.com HTTP address(es): https://tools.cisco.com/its/service/oddce/services/DDCEService Periodic configuration info message is scheduled every 17 day of the month at 09:39 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 51: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Periodic inventory info message is scheduled every 17 day of the month at 09:24 Alert-group Severity ------------------------ ------------ crash debug diagnostic minor environment minor inventory normal Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 52: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
SysLog Test Request Send-CLI Last call-home message sent time: 2015-03-06 18:21:49 GMT+00:00 • show call-home diagnostic-signature—Displays the configuration of diagnostic signature information. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 53: Configuration Example For Call Home
173.36.13.143 priority 60 source-interface TenGigabitEthernet4/1/1 vrf smart-vrf alert-group-config snapshot add-command "show cable modem summary total" profile "test" active destination transport-method email Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 54: Example: Configuring Http Transport For Call Home On The Cisco Cbr Series Router
Call Home Example: Configuring HTTP Transport for Call Home on the Cisco cBR Series Router destination address email call-home@cisco.com subscribe-to-alert-group configuration subscribe-to-alert-group crash subscribe-to-alert-group diagnostic severity debug subscribe-to-alert-group environment severity debug subscribe-to-alert-group inventory subscribe-to-alert-group syslog severity major pattern .* subscribe-to-alert-group syslog severity notification pattern "^.+UPDOWN.+changed state to (down|up)$"...
Page 55: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Call Home Example: Configuring HTTP Transport for Call Home on the Cisco cBR Series Router Example: !Verify the connectivity to TenGigabitEthernet4/1/1 interface Router# ping vrf smart-vrf 172.22.11.25 !Verify the connectivity to TenGigabitEthernet4//1/1 gateway Router# ping vrf smart-vrf 172.22.11.1 !Verify the connectivity to tools.cisco.com Router# ping vrf smart-vrf 72.163.4.38...
Page 56: Example: Configuring Email Transport For Call Home On The Cisco Cbr Series Router
Call Home Example: Configuring Email Transport for Call Home on the Cisco cBR Series Router major Example: Configuring Email Transport for Call Home on the Cisco cBR Series Router Step 1 Back up the current running configuration file. Step 2 (Optional) Configure VRF.
Page 57: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Call Home Example: Configuring Email Transport for Call Home on the Cisco cBR Series Router Example: Router(config)# call-home Router(cfg-call-home)# mail-server 173.36.13.143 priority 60 Router(cfg-call-home)# vrf smart-vrf Router(cfg-call-home)# exit Router(config)# ip route vrf smart-vrf 173.36.13.143 255.255.255.255 172.22.11.1 Router(config)# end Router# ping vrf smart-vrf 173.36.13.143 …...
Page 58: Default Settings
Call Home message severity threshold Debug Message rate limit for messages per minute AAA authorization Disabled Call Home syslog message throttling Enabled Data privacy level Normal Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 59: Alert Groups Trigger Events And Commands
Commands executed: • show platform • show version • show inventory • show running-config all • show startup-config Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 60: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Crash module • show version • show inventory • show platform • show logging • show region • show stack • more crashinfo-file Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 61: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
TEMPERATURE_ALARM ENVIRONMENTAL Commands executed: -1-ALERT • show platform POWER_SUPPL Y_FAILURE CBR_PEM-6-PEMOK • show environment CBR_PEM-3- • show inventory PEMFAIL • show logging Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 62: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
User-generated CLI commands. Syslog — — major Events that are generated by Syslog messages. Commands executed: • show inventory • show logging Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 63: Message Contents
Error level such as that applied to the system message. The following table describes the first set of common event message fields for full text or XML messages. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 64: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
ID by any support service. Contract ID Optional user-configurable field that is CallHome/CustomerData/ContractData/ContractId used for contract information or other ID by any support service. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 65: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Serial number Chassis serial number of the unit. CallHome/Device/Cisco_Chassis/SerialNumber Chassis part Top assembly number of the chassis. /aml/body/chassis/partNo number Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 66: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
FRU hardware version Hardware version of the affected /aml/body/fru/hwVersion FRU. FRU software version Software version that is running on /aml/body/fru/swVersion the affected FRU. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 67: Sample Syslog Alert Notification In Xml Format
Sample syslog Alert Notification in XML Format <?xml version="1.0" encoding="UTF-8"?> <soap-env:Envelope xmlns:soap-env="http://www.w3.org/2003/05/soap-envelope"> <soap-env:Header> <aml-session:Session xmlns:aml-session="http://www.cisco.com/2004/01/aml-session" soap-env:mustUnderstand="true" soap-env:role="http://www.w3.org/2003/05/soap-envelope/role/next"> <aml-session:To>http://tools.cisco.com/neddce/services/DDCEService</aml -session:To> <aml-session:Path> <aml-session:Via>http://www.cisco.com/appliance/uri</aml-session:Via> </aml-session:Path> <aml-session:From>http://www.cisco.com/appliance/uri</aml-session:From> <aml-session:MessageId>MA:FXS1739Q0NR:548F4417</aml-session:MessageId> Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 68: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
2%/0%; one minute: 2%; five minutes: 2% Time source is NTP, 04:27:02.278 CST Tue Dec 16 2014 NAME: "Chassis", DESCR: "Cisco cBR-8 CCAP Chassis" PID: CBR-8-CCAP-CHASS , VID: V01, SN: FXS1739Q0NR Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 69: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
NAME: "Cable PHY Module", DESCR: "CLC Upstream PHY Module 6/2" PID: cBR-8-LEOBEN , VID: V01 , SN: TST98765432 NAME: "Power Supply Module 0", DESCR: "Cisco cBR CCAP AC Power Supply" PID: PWR-3KW-AC-V2 , VID: V02, SN: DTM173702KQ NAME: "Power Supply Module 2", DESCR: "Cisco cBR CCAP AC Power Supply"...
Page 70: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Changed:[sig-cbr] *Dec 15 20:20:36.528 UTC: %CNS IQ:0.3 ID:2 Changed:[sig-cbr] *Dec 15 20:20:36.594 UTC: %SYS-5-LOG_CONFIG_CHANGE: Buffer logging: level debugging, xml disabled, filtering disabled, size Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 71: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
*Dec 16 04:20:45.607 CST: %LINK-3-UPDOWN: Interface Integrated-Cable6/0/0:5, changed state to down *Dec 16 04:20:45.608 CST: %LINK-3-UPDOWN: Interface Integrated-Cable6/0/0:6, Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 72: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
%TRANSCEIVER-6-INSERTED: CLC4: iomd: transceiver module inserted in TenGigabitEthernet4/1/0 *Dec 16 04:21:23.435 CST: %TRANSCEIVER-6-INSERTED: CLC4: iomd: transceiver module inserted in TenGigabitEthernet4/1/1 *Dec 16 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 73: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
04:22:15.902 CST: %LINEPROTO-5-UPDOWN: Line protocol on Interface Cable6/0/11, changed state to up *Dec 16 04:22:15.902 CST: %LINEPROTO-5-UPDOWN: Line protocol on Interface Cable6/0/12, changed Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 74: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
04:22:57.184 CST: %SNMP-5-LINK_UP: LinkUp:Interface Integrated-Cable6/0/0-downstream1 changed state to up Dec 16 04:22:57.189 CST: %SNMP-5-LINK_UP: LinkUp:Interface Integrated-Cable6/0/0-downstream2 changed state to up Dec 16 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 75: Additional References
</aml-block:Attachment> </aml-block:Attachments> </aml-block:Block> </soap-env:Body> </soap-env:Envelope> Additional References Related Documents Related Topic Document Title Cisco IOS XE commands Cisco IOS Master Commands List, All Releases Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 76: Feature Information For Call Home
Cisco.com user ID and password. Feature Information for Call Home Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 77: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Call Home Feature Information for Call Home feature set, or platform. To access Cisco Feature Navigator, go to the http://www.cisco.com/go/cfn link. An account on the Cisco.com page is not required. The following table lists only the software release that introduced support for a given feature in a given Note software release train.
Page 78: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Call Home Feature Information for Call Home Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 79: Snmp Support Over Vpns-Context-Based Access Control
Information Table at the end of this document provides information about the documented features and lists the releases in which each feature is supported. Use Cisco Feature Navigator to find information about the platform support and Cisco software image support. To access Cisco Feature Navigator, go to the link http://tools.cisco.com/ITDIT/CFN/. You do not require a cisco.com login account.
Page 80: Hardware Compatibility Matrix For The Cisco Cbr Series Routers
Hardware Compatibility Matrix for the Cisco cBR Series Routers Hardware Compatibility Matrix for the Cisco cBR Series Routers The hardware components that are introduced in a given Cisco IOS-XE Release are supported in all Note subsequent releases unless otherwise specified.
Page 81: Information About Snmp Support Over Vpns-Context-Based Access Control
1906. SNMPv2c is an update of the protocol operations and data types of SNMPv2p (SNMPv2 Classic) and uses the community-based security model of SNMPv1. For more information about SNMP Versions, see the “ Configuring SNMP Support ” module in the Cisco Network Management Configuration Guide.
Page 82: Snmp Notification Support Over Vpns
If you are using SNMPv3, the security name or security password of the users of a VPN should be unknown to users of other VPNs. Cisco recommends not to use SNMPv3 nonauthorized users if you need security of management information.
Page 83: Vpn Route Distinguishers
• In the third phase, access is made to a particular instance of a table entry. With this third phase, complete retrieval can be based on the SNMP context name. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 84: How To Configure Snmp Support Over Vpns-Context-Based Access Control
Example: Device# configure terminal Step 3 snmp-server context context-name Creates and names an SNMP context. Example: Device(config)# snmp-server context context1 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 85: Configuring Snmp Support And Associating An Snmp Context
Configuring SNMP Support and Associating an SNMP Context Perform this task to configure SNMP support and associate it with an SNMP context. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 86: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Configures a new SNMP group or a table that maps priv}} [context context-name] [read read-view] [write write-view] SNMP users to SNMP views. [notify notify-view] [access [ipv6 named-access-list] [acl-number| acl-name]] Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 87: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
Creates a list of target VRFs and hosts to associate ip-address} with an SNMP community. Example: Device(config)# snmp mib target list commAVpn vrf vrf1 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 88: Configuration Examples For Snmp Support Over Vpns-Context-Based Access Control
A read viewA write viewA notify viewA snmp-server group grp1B v1 context B read viewB write viewB notify viewB Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 89: Additional References
Cisco software releases, and feature sets, use Cisco MIB Locator found at the following URL: • IP-FORWARD-MIB http://www.cisco.com/go/mibs • SNMP-VACM-MIB, The View-based Access Control Model (ACM) MIB for SNMP Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 90: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
An Architecture for Describing SNMP Management Frameworks RFC 2576 Coexistence between Version 1, Version 2, and Version 3 of the Internet-standard Network Management Framework Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 91: Feature Information For Snmp Support Over Vpns-Context-Based Access Control
Feature Information for SNMP Support over VPNs—Context-Based Access Control Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to the http://www.cisco.com/go/cfn...
Page 92: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
SNMP Support over VPNs—Context-Based Access Control Feature Information for SNMP Support over VPNs—Context-Based Access Control Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 93: Snmp Engine Enhancement
Feature Information for SNMP Cache Engine Enhancement, page 85 Hardware Compatibility Matrix for the Cisco cBR Series Routers The hardware components that are introduced in a given Cisco IOS-XE Release are supported in all Note subsequent releases unless otherwise specified.
Page 94: Restrictions For Snmp Cache Engine Enhancement
SNMP Engine Enhancement Restrictions for SNMP Cache Engine Enhancement Table 14: Hardware Compatibility Matrix for the Cisco cBR Series Routers Cisco CMTS Platform Processor Engine Interface Cards Cisco cBR-8 Converged Cisco IOS-XE Release 16.5.1 and Cisco IOS-XE Release 16.5.1 and...
Page 95: How To Configure Snmp Cache Engine Enhancement
• CISCO-CABLE-WIDEBAND-MIB • CISCO-CABLE-SPECTRUM-MIB This feature is enabled by default on the Cisco cBR routers. The time interval for which the SNMP cache information is stored on the Supervisor is known as age and set to 5 seconds. How to Configure SNMP Cache Engine Enhancement...
Page 96: Verifying The Snmp Cache Engine Status
SNMP queries are hit in the cache and mis indicates the number of times the SNMP queries are missed in the SNMP cache. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 97: Additional References
Cisco.com user ID and password. Feature Information for SNMP Cache Engine Enhancement Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform.
Page 98: Cisco Cbr Series Converged Broadband Routers Troubleshooting And Network Management Configuration
SNMP Engine Enhancement Feature Information for SNMP Cache Engine Enhancement Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 99: Onboard Failure Logging
Information Table at the end of this document provides information about the documented features and lists the releases in which each feature is supported. Use Cisco Feature Navigator to find information about the platform support and Cisco software image support. To access Cisco Feature Navigator, go to the link http://tools.cisco.com/ITDIT/CFN/. You do not require a cisco.com login account.
Page 100: Hardware Compatibility Matrix For The Cisco Cbr Series Routers
Hardware Compatibility Matrix for the Cisco cBR Series Routers Hardware Compatibility Matrix for the Cisco cBR Series Routers The hardware components that are introduced in a given Cisco IOS-XE Release are supported in all Note subsequent releases unless otherwise specified.
Page 101: For Cisco Ios Xe Fuji 16.8
Router# clear logging onboard slot R0 serdes Following example shows how to clear onboard temperature log: Router# clear logging onboard slot R0 temperature Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 102: Configuration And Verification Examples
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 01/16/18 09:41:43 CPLD 00000025 01/16/18 09:41:43 Rommon 2011.03.18 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 103 The following onboard failure logging example shows the firmware versions that recently booted up: Router# show logging onboard slot R0 firmware reverse Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 104 Router# show logging onboard bay 4/4 firmware backup reverse slot timestamp firmware version 01/17/18 08:38:22 Cortina PHY 201402061607 01/17/18 08:38:22 Raptor MAC 00010031 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 105 01/02/12 23:04:19 Temp: 3882_2B 01/02/12 23:04:19 Temp: 3882_3 01/02/12 23:04:19 Router#show logging onboard slot R1 uptime latest Slot Reset reason Power On --------------------------------------------------------- Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 106 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 01/22/15 01:06:05 RFSW-PIC JAB092709EL:7.35:Init--stby:3/1 01/22/15 01:19:01 RFSW-PIC JAB092709EL:7.35:Init--stby:3/1 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 107: Feature Information For Onboard Failure Logging
TEST8877665:0.130:PLL-LOS:5[04] Feature Information for Onboard Failure Logging Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to the http://www.cisco.com/go/cfn...
Page 108 Cisco IOS XE Everest 16.6.1 This feature was integrated into Cisco IOS XE Everest 16.6.1 on the Cisco cBR Series Converged Broadband Routers. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 109: Control Point Discovery
• Feature Information for Control Point Discovery, page 107 Hardware Compatibility Matrix for the Cisco cBR Series Routers The hardware components that are introduced in a given Cisco IOS-XE Release are supported in all Note subsequent releases unless otherwise specified.
Page 110: Prerequisites For Control Point Discovery
Control Point Discovery Prerequisites for Control Point Discovery Table 18: Hardware Compatibility Matrix for the Cisco cBR Series Routers Cisco CMTS Platform Processor Engine Interface Cards Cisco cBR-8 Converged Cisco IOS-XE Release 16.5.1 and Cisco IOS-XE Release 16.5.1 and Broadband Router...
Page 111: Information About Control Point Discovery
Any requests with flags other then AX flags, set to one will be rejected with an error indicating a poorly formed message. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 112: Nls Tlvs
CMTS responds to the message without forwarding it to its destination. CPD Protocol Hierarchy CPD messages are sent over the NLS. The CPD Protocol Hierarchy is as follows: 1 CPD 2 NLS Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 113: Control Relationship
To enable the CPD functionality, use the cpd command in global configuration mode. The CPD message authentication is determined by NLS configuration. Before You Begin The CPD message authentication is determined by NLS configuration. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 114: Examples For Cpd Enable
To configure a Control relationship identifier (CR ID) for CMTS, use the cpd cr-id command. When CPD request comes with a wild-card CR ID, the CMTS will respond with this configured value. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 115: Examples
To enable the NLS functionality, use the nls command in global configuration mode. It is recommended that NLS message authentication be enabled at all times. DETAILED STEPS Command or Action Purpose Step 1 enable Enables privileged EXEC mode. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 116: Examples
To configure the Authorization Group Identifier and Authentication Key, use the nls ag-id command in global configuration mode. It is recommended that NLS message authentication be enabled at all times. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 117: Examples
To configure the NLS response timeout, use the nls ag-id command in global configuration mode. It is recommended that NLS message authentication be enabled at all times. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 118: Examples
The following example shows the nls resp-timeout command with a response timeout setting of 60 seconds. Router (config)# nls resp-timeout 60 Additional References The following sections provide references related to the CPD feature. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 119: Feature Information For Control Point Discovery
Feature Information for Control Point Discovery Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to the http://www.cisco.com/go/cfn...
Page 120: Guide For Cisco Ios Xe Fuji 16.8
Control Point Discovery Feature Information for Control Point Discovery Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 121: Ipdr Streaming Protocol
Information Table at the end of this document provides information about the documented features and lists the releases in which each feature is supported. Use Cisco Feature Navigator to find information about the platform support and Cisco software image support. To access Cisco Feature Navigator, go to the link http://tools.cisco.com/ITDIT/CFN/. You do not require a cisco.com login account.
Page 122: Restrictions For Configuring Ipdr Streaming Protocol
The IPDR_GET_SESSIONS_RESPONSE message includes the SessionBlock.reserved attribute to identify the IPDR session ID. This attribute helps the Cisco CMTS router define an IPDR session ID for each data collection mechanism supported for each IPDR service definition. This attribute was not used in Cisco IOS Releases earlier to Cisco IOS Release 12.2(33)SCE.
Page 123: How To Configure Ipdr Streaming Protocol
DETAILED STEPS Command or Action Purpose Step 1 enable Enables privileged EXEC mode. • Enter your password if prompted. Example: Router> enable Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 124: Configuring The Ipdr Type
[ad-hoc | event | time-interval value] Enables the CMTS application to configure an IPDR session type. Example: Router(config)# ipdr type 1 time-interval 15 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 125: Configuring The Ipdr Collector
To associate the collector with a session, use the ipdr associate command in global configuration mode. Before You Begin • You must deactivate the session before configuring the associate. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 126: Configuring The Ipdr Template
Enables privileged EXEC mode. • Enter your password if prompted. Example: Router> enable Step 2 configure terminal Enters global configuration mode. Example: Router# configure terminal Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 127: Configuring The Ipdr Exporter
(Optional) Sets the keepalive timer count for the IPDR Exporter. The valid range is from 5 to 300 seconds. The default value is 300. Example: Router(config)# ipdr exporter keepalive 300 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 128: Configuration Examples For Ipdr Streaming Protocol
The following example shows how to configure the IPDR “time-interval” session type for a time interval of 15 minutes. Router> enable Router# configure terminal Router(config)# ipdr type 1 time-interval 15 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 129: Example: Configuring The Ipdr Collector
Verifying IPDR Streaming Protocol This section describes the commands used for verification of the IPDR streaming protocol feature on the Cisco CMTS platforms. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 130: Verifying The Ipdr Collector
Transmitted 0 Acknowledged 0 Enqueued 0 Lost 0 queuedOutstanding 0 queuedUnacknowledged 0 1 Collectors in the session: Name: federal, IPAddr: 192.0.2.0, Port: 0, Priority: 1 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 131: Verifying Ipdr Session Collector
Really Simple Syndication (RSS) Feeds. Access to most tools on the Cisco Support website requires a Cisco.com user ID and password. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 132: Feature Information For Ipdr Streaming Protocol
Feature Information for IPDR Streaming Protocol Feature Information for IPDR Streaming Protocol Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform.
Page 133: Usage-Based Billing (Samis)
Information Table at the end of this document provides information about the documented features and lists the releases in which each feature is supported. Use Cisco Feature Navigator to find information about the platform support and Cisco software image support. To access Cisco Feature Navigator, go to the link http://tools.cisco.com/ITDIT/CFN/. You do not require a cisco.com login account.
Page 134: Hardware Compatibility Matrix For The Cisco Cbr Series Routers
Hardware Compatibility Matrix for the Cisco cBR Series Routers Hardware Compatibility Matrix for the Cisco cBR Series Routers The hardware components that are introduced in a given Cisco IOS-XE Release are supported in all Note subsequent releases unless otherwise specified.
Page 135: Restrictions For Usage-Based Billing
Restrictions for Usage-based Billing • When the feature is operating in File mode, an external billing server must log into the Cisco CMTS to copy the billing records to the external server, using either Secure Copy (SCP) or Trivial File Transfer Protocol (TFTP).
Page 136: Information About Usage-Based Billing
SLA limits on a regular basis. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 137: Usage-Based Billing And Docsis Support On The Cisco Cmts Routers
Usage-Based Billing and DOCSIS Support on the Cisco CMTS Routers Usage-Based Billing and DOCSIS Support on the Cisco CMTS Routers The usage-based billing feature supports these DOCSIS features on the Cisco CMTS routers: • DOCSIS 1.0, DOCSIS 2.0, and DOCSIS 3.0 compliant cable modems are supported.
Page 138: Ipdr Cm-Status-2008
IPDR records according to management information of the system. IPDR CM-STATUS-2008 Cisco IOS-XE Release 16.5.1 supports the IPDR CM-STATUS 2008 version for forward compatibility to support old IPDR collectors. In the IPDR CM-STATUS 2008 version, the CmtsRcsId and CmtsTcsId objects are 16 bits in length whereas in the CM-STATUS version both these objects are 32 bits in length.
Page 139: Docsis Samis Service Definitions
When a given time interval end is reached, the Exporter collects the diagnostic log, then streams the record to the Collector associated with this session. For time interval based Diagnostic Log records, the Cisco CMTS streams a snapshot of the Diagnostic Log at the scheduled collection time.
Page 140: Docsis Spectrum Measurement Service Definition
This service definition schema define the cable modem registration status objects and upstream status objects from the cable modem and the Cisco CMTS perspective. In the CmtsCmUsEqData IPDR schema field, configure the cable upstream equalization-coefficient command under the corresponding MAC domain to enable the feature to have data.
Page 141: Docsis Cmts Topology Service Definition
The DOCSIS-CMTS-DS-UTIL-STATS-TYPE schema defines downstream utilization statistics for a specified downstream interface for the specified Cisco CMTS. The interval can be configured through Channel Utilization Interval. For more information, see the IPDR Streaming Protocol on the Cisco CMTS Routers guide at the following URL: IPDR Streaming Protocol These schemas support only interval-driven event session for the entire downstream and upstream.
Page 142: Modes Of Operation
If the CMTS continues to fail to connect with the external server, the Cisco CMTS sends an SNMPv2 trap to notify the SNMP manager that this failure occurred. In streaming mode, you can configure the CMTS to transmit the billing record file at regular intervals. Typically, the interval chosen would depend on the number of cable modems and the size of the billing record files that the CMTS produces.
Page 143 1. • Stop—the service flow was deleted at some point during the collection period and should be reported as 2. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 144 CMTSdownIfName The ifName of the CMTS Downstream interface associated with this cable modem. CMcpeFqdn FQDNs for cable modem associated CPEs. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 145 <serviceOctetsPassed>23457</ServiceOctetsPassed> <servicePktsPassed>223</ServicePktsPassed> <serviceSlaDropPkts>2</serviceSlaDropPkts> <serviceSlaDelayPkts>0</serviceSlaDelayPkts> <serviceTimeCreated>11000</serviceTimeCreated> <serviceTimeActive>15890</serviceTimeActive> </IPDR> </IPDRDoc> The following example shows a sample IPDR billing record for an upstream service flow: Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 146: Snmp Support
◦ The Cisco CMTS reports that a failure occurred in writing the most recent billing record (for example, the disk is full). ◦ The Cisco CMTS reports that it could not successfully open a secure SSL connection to stream a billing record to the billing server.
Page 147: Benefits
XML-capable billing applications. • Standards-based approach that supports existing networks and services, such as DOCSIS and PacketCable, and is easily extensible to support future services as they are supported on the Cisco CMTS. How to Configure the Usage-based Billing Feature...
Page 148 (Optional) Enables specification of the source-interface for the billing packets, usually a loopback interface. Example: Router(config)# cable metering source-interface loopback100 Example: Router(config)# Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 149: Enabling Usage-Based Billing Feature File Mode Using Snmp Commands
The billing application must then log into the Cisco CMTS and retrieve the billing record files on a regular basis. To configure the Cisco CMTS for Usage-based Billing feature in file mode, you must set a number of objects in the CISCO-CABLE-METERING-MIB.
Page 150 • false—Information for each cable modem is not aggregated into a single billing record, but instead each service flow is recorded into its own record (default). Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 151 Example: workstation# setany -v2c ip-address rw-community-string ccmtrCollectionType.0 -i 2 workstation# Step 2 Set the ccmtrCollectionFilesystem object to the local file system where the Cisco CMTS should write the billing records: Example: workstation# setany -v2c ip-address rw-community-string ccmtrCollectionFilesystem.0 -D disk0: workstation#...
Page 152: Examples For Enabling Usage Billing Using Snmp Mode
Examples for Enabling Usage Billing using SNMP Mode The following example shows the Usage-based Billing feature being configured using SNMP commands. The following display shows that a Cisco CMTS router at IP address 10.8.8.21 is configured with the default configuration (the Usage-based Billing feature is disabled): workstation# getmany -v2c 10.8.8.21 rw-string ciscoCableMeteringMIB...
Page 153: Enabling Usage-Based Billing Feature Streaming Mode Using Cli Commands
(such Example: as insufficient disk space) in writing the new billing Router(config)# snmp-server enable traps cable record. metering Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 154: Enabling Usage-Based Billing Feature Streaming Mode Using Snmp Commands
To configure the Cisco CMTS for Usage-based Billing feature in streaming mode, you must set a number of objects in the CISCO-CABLE-METERING-MIB.
Page 155 Note billing records, you must enable the logging of deleted service flows, using the cable sflog global configuration command. See the Cisco IOS CMTS Cable Command Reference Guide on Cisco.com: Cisco CMTS Cable Command Reference Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide...
Page 156 D e s c r i p t i o n c c m C o l l e c t i o n T y p e Integer Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 157 C o l l e c t i o n T y p e to 3 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 158 . This value must s p e c i f i e d . Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 159 . Note You can configure the ccmCollectionIpAddress and ccmCollectionPort objects twice, to specify a primary collection server and a secondary collection server. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 160 . only valid value ipv4, which default value. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 161 . ) Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 162 S N M P trap about failure. valid range n is 0 to with default of 0. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 163 The ccmCollectionInterval and ccmCollectionRetries parameters are optional when configuring usage-based billing for Note streaming mode with SNMP commands, but these parameters are required when configuring the feature with CLI commands. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 164 C o l l e c t i o n S e c u r e T r u t h V a l u e Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 165 B a s e l v a c y P r i Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 166 . c o n n e c t i T h i d e f a u l v a l u Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 167 C o l l e c t i o n C p e L i s t T r u t h V a l u e Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 168 • f a l i n f o r m a t i e d . o m i t t Note When set to Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 169 D e s c r i p t i o n true, a m a x i m u m of 5 addresses each cable modem. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 170 C o l l e c t i o n A g g r e g a t e T r u t h V a l u e Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 171 • t r u e s e r v i i n f o r m a t i c a b l Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 172 ( S C b l a n Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 173 The following steps use the standard SNMP commands that are available on many Unix and Linux systems. For each step, replace ip-address with the IP address of the Cisco CMTS, and replace rw-community-string with an SNMP community string that provides read-write access to the router.
Page 174 (Optional) Set the ccmCollectionIpAddress and ccmCollectionPort objects a second time to specify the IP address and TCP port number of a second external collection server to which billing records should be sent, in the case that the Cisco CMTS cannot connect to the primary collection server:...
Page 175: Examples For Snmp Commands
Examples for SNMP Commands The following example shows the Usage-based Billing feature being configured using SNMP commands. The following display shows that a Cisco CMTS router at IP address 10.8.8.21 is configured with the default configuration (the Usage-based Billing feature is disabled): workstation# getmany -v2c 10.8.8.21 rw-string ciscoCableMeteringMIB...
Page 176: Enabling And Configuring The Secure Copy Protocol (Optional)
This section describes how to configure the Cisco CMTS for the Secure Copy Protocol (SCP), which allow an external server to log in to the Cisco CMTS and copy the billing records from the Cisco CMTS to the external server.
Page 177 0 to 120 seconds, with a default of 120 Router(config)# ip ssh time-out 120 seconds. Example: Router(config)# Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 178: Configuring The Cisco Cmts For Ssl Operation
• A Certificate Authority (CA) must be configured to provide the required digital certificates to the billing application and Cisco CMTS router. The CA can be a public CA, such as Verisign, or a server on your private management network that is running software such as the Cisco Provisioning Center (CPC).
Page 179: Retrieving Records From A Cisco Cmts In File Mode
Cisco CMTS. This is typically done by a script that either logs in to the Cisco CMTS and uses CLI commands to transfer the file, or by a script that uses SNMP commands to transfer the file.
Page 180: Using Scp
TFTP clients, such as the Cisco CMTS router, can access the server. To transfer the billing records, the application server must log in to the Cisco CMTS and use the copy command at the privileged EXEC prompt. The copy command needs to specify the location of the billing record on the local filesystem and the destination server for the TFTP transfer.
Page 181: Using Snmp
The billing application must delete the billing record after it has been successfully transferred, so that the Cisco CMTS can write the next record. The squeeze command frees up the deleted disk space on Flash Memory and old-style PCMCIA cards (bootflash, flash, slot0, slot1). It is not needed on the newer ATA-style PCMCIA cards (disk0, disk1, disk2).
Page 182 After transferring the billing records file, you must then set a number of objects in the CISCO-FLASH-MIB to delete the file, so that the Cisco CMTS can begin writing a new file. If the Flash memory is not ATA-compatible, you must also set a number of objects to squeeze the Flash memory to make the deleted space available for new files.
Page 183 The following steps use the standard SNMP commands that are available on many Unix and Linux systems. Note For each step, replace ip-address with the IP address of the Cisco CMTS, and replace rw-community-string with an SNMP community string that provides read-write access to the router.
Page 184 To execute the command, set the ciscoFlashCopyEntryStatus object to the active state (1): Example: ip-address rw-community-string workstation# setany -v2c ciscoFlashCopyEntryStatus.582 -i 1 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 185 Example: ip-address rw-community-string workstation# setany -v2c ciscoFlashCopyEntryStatus.582 -i 6 workstation# What to Do Next Deleting the Billing Record File Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 186: Using Snmp
Using SNMP After the billing record file has been successfully transferred, use the following procedure to delete the billing record on the Cisco CMTS flash file system, so that the Cisco CMTS can write the new billing record. Step 1...
Page 187: Examples To Transfer Using Snmp
-v2c 10.8.8.21 rw-string ciscoFlashCopyEntryStatus.582 -i 6 workstation# The following commands show a billing record file being deleted on the Cisco CMTS file system, and the deleted file space being recovered by a squeeze operation: workstation# setany -v2c 10.8.8.21 rw-string ciscoFlashMiscOpEntryStatus .31 -i 5...
Page 188: Disabling The Usage-Based Billing Feature
Immediately disables the Usage-based Billing feature and stops the collection of billing information. Example: Router(config)# no cable metering Example: Router(config)# Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 189: Configuring Certified Ssl Servers For Usage-Based Billing
Router# Configuring Certified SSL Servers for Usage-Based Billing Cisco IOS Release adds support for the Secure Socket Layer (SSL) Server, used with the usage-based billing feature of the Cisco CMTS. Usage-based billing implements the DOCSIS Subscriber Account Management Interface Specification (SAMIS) format.
Page 190: Generating Ssl Server Certification
Configuring Certified SSL Servers for Usage-Based Billing This new capability enables the configuration of the SSL server between the Cisco CMTS and a collection server. Certificate creation steps and debug commands are added or enhanced to support the SSL Server and certificates.
Page 191 Step 10 test cable metering Tests cable metering in light of the supported SSL server and metering configuration. Example: Router# test cable metering Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 192: Monitoring The Usage-Based Billing Feature
Flow Aggregate : No Full records Cpe list suppression : No Source interface : Not defined Status of last export : success Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 193: Configuration Examples For Usage-Based Billing
If the show cable metering-status command displays the status of a streaming operation as “success” but Note the records were not received on the billing application server, verify that the Cisco CMTS and server are configured for the same type of communications (non-secure TCP or secure SSL). If the Cisco CMTS is...
Page 194: Secure Streaming Mode Configuration
SSL communications when the Cisco CMTS is configured for standard TCP, the Cisco CMTS is able to send the billing records to the server, but the server discards all of that information because it is not arriving in a secure stream.
Page 195: Frequency Allocation For The Cisco Cmts Routers
40.58 41.5 41.75-47.75 46.58 47.5 TV-IF 40.0-46.0 45.75 42.17 41.25 54.0-60.0 55.25 58.83 59.75 60.0-66.0 61.25 64.83 65.75 66.0-72.0 67.25 70.83 71.75 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 196: Frequency Allocation Information For The Cisco Cmts Routers
190.83 191.75 10-10 192.0-198.0 193.25 196.83 197.75 11-11 198.0-204.0 199.25 202.83 203.75 12-12 204.0-210.0 205.25 208.83 209.75 13-13 210.0-216.0 211.25 214.83 215.75 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 197 334.83 335.75 GG-43 336.0-342.0 337.25 340.83 341.75 HH-44 342.0-348.0 343.25 346.83 347.75 II-45 348.0-354.0 349.25 352.83 353.75 JJ-46 354.0-360.0 355.25 358.83 359.75 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 198 478.83 479.75 EEE-67 480.0-486.0 481.25 484.83 485.75 FFF-68 486.0-492.0 487.25 490.83 491.75 GGG-69 492.0-498.0 493.25 496.83 497.75 HHH-70 498.0-504.0 499.25 502.83 503.75 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 199 622.83 623.75 91-91 624.0-630.0 625.25 628.83 629.75 92-92 630.0-636.0 631.25 634.83 635.75 93-93 636.0-642.0 637.25 640.83 641.75 94-94 642.0-648.0 643.25 646.83 647.75 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 200 766.83 767.75 120-120 768.0-674.0 769.25 772.83 773.75 121-121 774.0-780.0 775.25 778.83 779.75 122-122 780.0-786.0 781.25 784.83 785.75 123-123 786.0-792.0 787.25 790.83 791.75 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 201 910.83 911.75 144-144 912.0-918.0 913.25 916.83 917.75 145-145 918.0-924.0 919.25 922.83 923.75 146-146 924.0-930.0 925.25 928.83 929.75 147-147 930.0-936.0 931.25 934.83 935.75 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 202 62.25 111-118 112.25 112.25 118-125 119.25 119.25 125-132 126.25 126.25 132-139 133.25 133.25 139-146 140.25 140.25 146-153 147.25 147.25 153-160 154.25 154.25 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 203 273.25 279-286 280.25 280.25 286-293 287.25 287.25 293-300 294.25 294.25 302-310 303.25 303.25 310-318 311.25 311.25 318-326 319.25 319.25 326-334 327.25 327.25 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 204 487.25 494-502 495.25 495.25 502-510 503.25 503.25 510-518 511.25 511.25 518-526 519.25 519.25 526-534 527.25 527.25 534-542 535.25 535.25 542-550 543.25 543.25 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 205 679.25 686-694 687.25 687.25 694-702 695.25 695.25 702-710 703.25 703.25 710-718 711.25 711.25 718-726 719.25 719.25 726-734 727.25 727.25 734-742 735.25 735.25 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 206 799.25 806-814 807.25 807.25 814-822 815.25 815.25 822-830 823.25 823.25 830-838 831.25 831.25 838-846 839.25 839.25 846-854 847.25 847.25 854-862 855.25 855.25 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 207: Flap List Troubleshooting
This document describes how to configure and use the Flap List Troubleshooting feature on the Cisco Cable Modem Termination System (CMTS) routers. The flap list is a patented tool for the Cisco CMTS routers to diagnose potential problems with a particular cable modem or with a particular cable interface. The flap list tracks "flapping"...
Page 208: Hardware Compatibility Matrix For The Cisco Cbr Series Routers
Hardware Compatibility Matrix for the Cisco cBR Series Routers Hardware Compatibility Matrix for the Cisco cBR Series Routers The hardware components that are introduced in a given Cisco IOS-XE Release are supported in all Note subsequent releases unless otherwise specified.
Page 209: Restrictions For Flap List Troubleshooting
This section describes the following information about the Flap List Troubleshooting feature: Feature Overview The Flap List Troubleshooting is a patented tool that is incorporated in the Cisco IOS software for the Cisco Cable Modem Termination System (CMTS) routers. The flap list tracks “flapping” cable modems, which are cable modems that have intermittent connectivity problems.
Page 210 Cisco CMTS and cable plant are communicating reliably. The problem, therefore, is probably in the subscriber's computer equipment or in the local connection to the cable modem.
Page 211: Cisco Cable Manager And Cisco Broadband Troubleshooter
• Isolate an ingress noise problem from a plant equipment problem. How to Configure Flap List Troubleshooting This section describes how to configure the flap list operation on the Cisco CMTS. You can use either the command-line interface (CLI) commands or Simple Network Management Protocol (SNMP) commands to configure the flap list, to remove a cable modem from the list, or to clear the flap-list counters.
Page 212: Configuring Flap List Operation Using The Cli (Optional)
(Optional) Specifies how long, in minutes, the Cisco CMTS should keep information for cable modems in the flap list. Example: Router(config)# cable flap-list aging 20160 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 213: Clearing The Flap List And Counters Using The Cli (Optional)
Clears one or all cable modems from the flap list. Example: Router# clear cable flap-list 0102.0304.0506 save-counters Example: Router# clear cable flap-list 000C.0102.0304 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 214: Enabling Or Disabling Power Adjustment Using The Cli (Optional)
Enabling or Disabling Power Adjustment Using the CLI (optional) The Cisco CMTS can automatically monitor a cable modem’s power adjustments and determine whether a particular cable modem requires a chance in the power adjustment method. To enable a cable interface to make automatic power adjustments, and to set the frequency threshold for when those adjustments are made, use the following procedure, beginning in EXEC mode.
Page 215 The default settings are adequate for system operation. Amplitude averaging is an automatic procedure. Caution In general, Cisco does not recommend that you adjust values. Cisco does recommend, however, that you clean up your cable plant should you encounter flapping cable modems.
Page 216: Configuring Flap List Operation Using Snmp (Optional)
If too many CMs are unnecessarily detected as “noisy,” increase the percentage. Configuring Flap List Operation Using SNMP (optional) To configure the Flap List Troubleshooting feature on the Cisco CMTS using SNMP, set the appropriate cssFlapObjects attributes in the CISCO-CABLE-SPECTRUM-MIB. the table lists each of the configurable...
Page 217: Clearing The Flap List And Counters Using Snmp (Optional)
Clearing the Flap List and Counters Using SNMP (optional) To remove a cable modem from the flap list or to clear one or all of the flap-list counters, set the appropriate cssFlapObjects attributes in the CISCO-CABLE-SPECTRUM-MIB. the table lists the attributes that clear the SNMP counters.
Page 218: How To Monitor And Troubleshoot Using Flap Lists
• show cable modem [ip-address | mac-address] flap—Displays the flap list for a specific cable modem, as identified by its IP address or MAC address. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 219: Displaying The Flap List Using Snmp
Displaying the Flap List Using SNMP To display the contents of the flap list using SNMP, query the ccsFlapTable table in the CISCO-CABLE-SPECTRUM-MIB. This table contains an entry for each cable modem. the table briefly describes each attribute in this table.
Page 220 Number of times the cable modem upstream transmit power is adjusted during station maintenance. When the adjustment is greater than the power-adjustment threshold, the number is incremented. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 221: Displaying Flap-List Information For Specific Cable Modems
Assume that you want to retrieve the same flap-list information as the show cable flap-list command for a cable modem with the MAC address of 000C.64ff.eb95: Router# show cable flap-list MAC Address Upstream Miss P-Adj Flap Time Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 222: Troubleshooting Suggestions
2 dB. The modem transmitter step size is 1.5 dB, but the headend can command 0.25 dB step sizes. Tuning your power threshold to 6 dB is recommended to Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 223: Performing Amplitude Averaging
(Ins = 0), this is not noticed by subscribers. However, they could receive slower service due to dropped IP packets in the upstream. This condition also results in input errors on the Cisco CMTS router cable interface.
Page 224: Using Other Related Commands
Troubleshooting Suggestions Using Other Related Commands The following related Cisco IOS commands can be used to do maintenance on or display information about a cable modem. • The following clears the counters for a cable modem (or all cable modems) in the station maintenance...
Page 225: Configuration Examples For Flap List Troubleshooting
ANSI/SCTE 22-1 2012 (formerly Data-Over-Cable Service Interface Specification DOCSIS 1.0 Radio Frequency Interface (RFI) SP-RFI-C01-011119) SP-RFIv1.1-I08-020301 Data-over-Cable Service Interface Specifications Radio Frequency Interface Specification Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 226: Feature Information For Flap List Troubleshooting
Feature Information for Flap List Troubleshooting Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration...
Page 227 Flap List Troubleshooting Feature Information for Flap List Troubleshooting feature set, or platform. To access Cisco Feature Navigator, go to the http://www.cisco.com/go/cfn link. An account on the Cisco.com page is not required. The following table lists only the software release that introduced support for a given feature in a given Note software release train.
Page 228 Flap List Troubleshooting Feature Information for Flap List Troubleshooting Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 229: C H A P T E
Information Table at the end of this document provides information about the documented features and lists the releases in which each feature is supported. Use Cisco Feature Navigator to find information about the platform support and Cisco software image support. To access Cisco Feature Navigator, go to the link http://tools.cisco.com/ITDIT/CFN/. You do not require a cisco.com login account.
Page 230: Hardware Compatibility Matrix For The Cisco Cbr Series Routers
Hardware Compatibility Matrix for the Cisco cBR Series Routers Hardware Compatibility Matrix for the Cisco cBR Series Routers The hardware components that are introduced in a given Cisco IOS-XE Release are supported in all Note subsequent releases unless otherwise specified.
Page 231: Max Cpe
Disabled, no CPE devices behind a cable modem are able to access the network. Also, the Cisco CMTS lists offline cable modems in its internal database for 24 hours. The CMTS does not reset the CPE counts for these offline cable modems until the 24 hour period expires and the cable modems come back online.
Page 232: Max Host
Cisco CMTS should not enforce a MAX Host limit for cable modems. When this is enabled, the Cisco CMTS learns a MAC address the first time that the CPE device accesses the cable network. After the Cisco CMTS has logged the maximum number of MAC addresses specified by a MAX Host parameter, it drops all traffic from CPE devices that have any other MAC address.
Page 233: Max Cpe Ip
SNMP commands to set the docsSubmgt3BaseCpeMaxIpv6PrefixDef attribute (in DOCS-SUBMGT3-MIB) for the cable modem. By default, this parameter is not enabled and the Cisco CMTS does not actively manage CPE devices, unless the use of the MAX CPE IPv6 parameter is enabled by using the cable submgmt default active command.
Page 234: Benefits
The CMTS assigns the MAX Host value to a cable modem at the time that the cable modem registers with Note the CMTS. Changing any of the MAX Host commands affects only cable modems that register after the change. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 235: Configuring The Maximum Number Of Cpe Devices On The Cisco Cmts
Enters global configuration mode. Example: Router# configure terminal Step 3 cable modem max-cpe [number | Sets the value of the MAX CPE parameter on the Cisco CMTS for all unlimited] cable interfaces. The show cable modem subscriber displays the MAXIMUM value of Example: cable modem max-cpe and the MAX CPE value in the DOCSIS configuration file of the cable modem.
Page 236: Configuration Examples
1 power-level 0 cable upstream 1 channel-width 3200000 cable upstream 1 minislot-size 4 no cable upstream 1 shutdown cable dhcp-giaddr policy Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 237: Additional References
0 fec cable upstream 0 scrambler no cable upstream 0 shutdown Additional References For additional information related to configuring the MAX CPE and Host parameters on the Cisco CMTS, refer to the following references: Related Documents Related Topic...
Page 238: Feature Information For Maximum Cpe And Host Parameters
Feature Information for Maximum CPE and Host Parameters Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform.
Page 239: Chapter 1 1 Snmp Background Synchronization
Information Table at the end of this document provides information about the documented features and lists the releases in which each feature is supported. Use Cisco Feature Navigator to find information about the platform support and Cisco software image support. To access Cisco Feature Navigator, go to the link http://tools.cisco.com/ITDIT/CFN/. You do not require a cisco.com login account.
Page 240: How To Configure Snmp Background Synchronization
To use the cable bgsync command, you must configure the service internal command in global configuration mode. Use the cable bgsync command carefully as it can impact the CPU utilization. Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 241: Verifying Snmp Background Synchronization
SNMP Background Synchronization Verifying SNMP Background Synchronization To set the data intervals for the background synchronization of SNMP MIB data on the Cisco cBR routers, use the cable bgsync {itime i-interval|ptime p-interval} command in global configuration mode. To disable background synchronization, use the no form of this command. The following procedure lists detailed steps...
Page 242 25104 115.4 sflog cmtx 8607 20.6 paramset 8368 DXIF 21876 74.3 4756 uschan 5832 10.7 serv flow sflog cmtx paramset DXIF Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 243 110000000 30000 3044 2000000000 5000000 3044 part2 for srv flow: sfid prov_qos adm_qos act_qos wb_mode octets pkts delay_pkts drop_pkts gate_id create_time total_active_time Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 244 3600 3600 3600 3600 3600 3600 8925 12700 12700 3855 11500 11500 11500 1277 12100 12100 3851 12300 12300 12100 3855 12700 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 245 2375684, cm_mac e448.c70c.982b, cm_ip 0x50119612, cm_ds_if 59881, cm_us_if 204952 cmregmode 2, cmmodultype 2, cmdocmode 2 basedata[1][5]: cmstatusindex 2375685, cm_mac e448.c70c.96d5, cm_ip 0x5011960D, cm_ds_if Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 246: Configuring Example For Snmp Background Synchronization
The following example shows how to configure SNMP background synchronization: enable configure terminal cable bgsync active service internal cable bgsync itime 200 Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 247: Feature Information For Snmp Background Synchronization
Feature Information for SNMP Background Synchronization Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to the http://www.cisco.com/go/cfn...
Page 248 SNMP Background Synchronization Feature Information for SNMP Background Synchronization Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x...
Page 249: Chapter 1 2 Online Offline Diagnostics
Field Diagnostic image is used to run diagnostic tests on a line card and is available from Cisco.com. First, download it from Cisco.com to one of the flash file systems on the router. Then move it to the line card, and the line card is automatically taken offline.
Page 250: Benefits Of Online Offline Diagnostics
• If supervisor switchover occurs during a field diagnostic test, the test stops immediately and the line card run-time image automatically replaces the Field Diagnostic image on the line card. • This feature is supported on CBR-CCAP-LC-40G line card in Cisco IOS-XE release 3.18.0S and later releases.
Page 251: How To Configure Online Offline Diagnostics
Running Auto Test P:69 F:1 U:5 If the test result shows that the failed test number is not 0, please copy the full log and contact Cisco TAC Note team for support. You can use dir harddisk:ood/ command to list the log files.
Page 252: Feature Information For Online Offline Diagnostics
Mar 2 16:00:51.934 CST: %CABLE_CLC-5-LOGGER_LC_REMOVED: Carrier Card x removed Feature Information for Online Offline Diagnostics Use Cisco Feature Navigator to find information about the platform support and software image support. Cisco Feature Navigator enables you to determine which software images support a specific software release, feature set, or platform.
Page 253 CPE or host parameters flap-list troubleshootingflap-list troubleshooting DOCSIS configuration file set max permitted CPE devices on CMTSCPE restrictions and limitations maximum number flap-list troubleshooting Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x IN-1...
Page 254 Index Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide for Cisco IOS XE Fuji 16.8.x IN-2...

Cisco cBR-8 Configuration And Troubleshooting Manual

Cisco Cbr Series Converged Broadband Routers Troubleshooting and Network Management Configuration

SNMP Support over Vpns-Context-Based Access Control

SNMP Engine Enhancement

Onboard Failure Logging

Control Point Discovery

Guide for Cisco IOS XE Fuji 16.8

IPDR Streaming Protocol

Usage-Based Billing (SAMIS)

Frequency Allocation Information for the Cisco CMTS Routers

Flap List Troubleshooting

C H a P T E

Chapter 1 1 SNMP Background Synchronization

Chapter 1 2 Online Offline Diagnostics

Guide for Cisco IOS XE Fuji 16.8

Quick Links

Troubleshooting

Related Manuals for Cisco cBR-8

Summary of Contents for Cisco cBR-8