Related Manuals for HP EliteBook 820 G4
Summary of Contents for HP EliteBook 820 G4
- Page 1 HP EliteBook 820 G4 Notebook PC HP EliteBook 828 G4 Notebook PC Maintenance and Service Guide...
- Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
- Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
- Page 4 Important Notice about Customer Self-Repair Parts...
- Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 6 Safety warning notice...
-
Page 7: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................5 Right ..................................5 Left ..................................6 Display ..................................7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Buttons, speakers, and fingerprint reader ..................10 Keys ..............................11 Using the hot keys .......................... - Page 8 Changing the boot order using the f9 prompt .................. 73 TPM BIOS settings (select products only) ......................74 Using HP Sure Start (select products only) ......................74 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 75 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............75 viii...
- Page 9 Recovering using HP Recovery Manager ................... 79 What you need to know before you get started ............. 79 Using the HP Recovery partition (select products only) ..........80 Using HP Recovery media to recover ................80 Changing the computer boot order ................81 Removing the HP Recovery partition (select products only) .........
-
Page 11: Product Description
Product description Category Description Product Name HP EliteBook 820 G4 Notebook PC HP EliteBook 828 G4 Notebook PC Processors 7th-generation Intel ® Core™ processors: ● Intel Core i7-7600U ● Intel Core i7-7500U Intel Core i5-7300U ● Intel Core i5-7200U ●... - Page 12 256 GB, PCIe Gen3×4 NVMe TLC 256 GB, SATA-3 SS TLC (Opal 2) ● ● 128 GB SATA-3 SS value Audio and video HP Bang & Olufsen Audio Dual-array microphone Premium stereo speakers (2) Webcam, 720p (optional) Supports “no camera” option Ethernet...
- Page 13 Taps enabled by default On/off button Glass Power requirements Battery: 3-cell HP Long Life Li-Ion battery, 49 WHr, 4.25 Ahr AC adapter: 65 W HP Smart AC adapter (supports HP Fast Charging) 45 W HP Smart AC adapter 45 W, 2-prong AC adapter...
- Page 14 Category Description Fingerprint reader Supports “no fingerprint reader” option Supports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down) Integrated Smart Card reader (active) Preboot authentication (password, smart card) Operating system Preinstalled: Windows 10 Home 64 Windows 10 Professional 64 NeoKylin Linux 64-bit FreeDOS 2.0 Restore Media–DR/SR-DVD Windows 10...
-
Page 15: External Component Identification
Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides. -
Page 16: Left
Component Description Press in on the card, and then remove it from the memory ▲ card reader. USB 3.x port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. RJ-45 (network) jack/status lights Connects a network cable. -
Page 17: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. -
Page 18: Top
TouchPad Component Description Pointing stick Moves the pointer on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button/TouchPad light Turns the TouchPad on and off. ● On: The TouchPad is off. ●... -
Page 19: Lights
Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components. -
Page 20: Buttons, Speakers, And Fingerprint Reader
Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button ●... -
Page 21: Keys
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other key. Using the hot keys on page 12 Windows key Opens the Start menu. -
Page 22: Using The Hot Keys
Using the hot keys To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. -
Page 23: Bottom
Bottom Component Description Docking connectors (2) Connect an optional docking device. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. -
Page 24: Front
● Off: The battery is not charging. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 External component identification... -
Page 25: Labels
Labels The labels laser etched on the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. -
Page 26: Illustrated Parts Catalog
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. - Page 27 851594-001 Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adaptor (non-vPro) 852511-001 WWAN module HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001 Huawei HP It4132, LTE/HSPA+ without GPS M.2 845710-001 Fibocom HP hs3210 WW HSPA+ without GPS 860726-001 M.2 Solid-state drive (SSD)
- Page 28 Item Component Spare part number (10) Touchpad Touchpad board 821668-001 Touchpad board with NFC antenna 821667-001 (11) NFC module (includes NFC cable and NFC antenna) 821666-001 (12) Fingerprint reader board (includes cable) 821693-001 NOTE: The fingerprint reader bracket is included in the Plastics Kit, spare part number 821675-001.
-
Page 29: Display Assembly Subcomponents
Display assembly subcomponents Item Component Spare part number Bezel 821658-001 Webcam module (includes microphone and cable) 800575-020 Microphone module (not illustrated) 920579-001 Raw panel 804085-004 832199-006 Display cable (spared with the Cable Kit, spare part number 912091-001) Hinge covers (spared with the Plastics Kit, spare part number 821675-001) Hinges 821674-001 WWAN antenna (spared with display enclosure) -
Page 30: Cable Kit
Cable Kit Item Component Spare part number Cable Kit 912091-001 NFC module cable Pointing stick cable Display cable Chapter 3 Illustrated parts catalog... -
Page 31: Plastics Kit
Plastics Kit Item Component Spare part number Plastics Kit 821675-001 Fingerprint reader blank Fingerprint reader bracket SD card blank Hinge covers Silicone rubber display bumpers (not shown) Rubber screw covers (not shown) Plastics Kit... -
Page 32: Mass Storage Devices
Mass storage devices Item Component Spare part number Hard drive (7 mm) 1 TB, 5400 rpm, 7 mm 832077-001 500 GB, 7200 rpm, 7 mm, FIPS 820572-001 500 GB, 7200 rpm, 7 mm, Opal-2 820573-001 500 GB, 7200 rpm, 7 mm 703267-001 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache 732000-001... -
Page 33: Miscellaneous Parts
65 W Smart Adapter, non-PFC, EM, RC/V 693710-001 45 W Smart Adapter non-PFC nSlim 741727-001 45 W Smart Adapter non-PFC 2-prong 742436-001 HP Smart AC Adapter 4.5 mm to 7.4 mm adapter 734734-001 HP DisplayPort to HDMI 1.4 Adapter 749288-001 HP Essential Top Load Case 679921-001... - Page 34 Component Spare part number South Africa 361240-001 South Korea 267836-001 Switzerland 213354-001 Taiwan 393313-001 Thailand 285096-001 United Kingdom and Singapore 213351-001 Power cord (3-pin, black, 1.83 m): Argentina 401300-007 Australia 213356-008 Brazil 438722-004 Denmark 213353-008 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-009 India 404827-003...
-
Page 35: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 36: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 37: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 38: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. -
Page 39: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. -
Page 40: Removal And Replacement Procedures For Customer Self-Repair Parts
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. - Page 41 Remove the 11 rubber screw covers from the bottom cover. In the order indicated in the following image, remove the 12 Phillips M2.5x5.0 screws from the bottom cover. IMPORTANT: To make sure you can correctly reinstall the bottom cover, be sure to remove the screws in the order shown in the following image..
- Page 42 Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. When replacing the bottom cover screws, be sure to install the screws in the order indicated in the following image: IMPORTANT: Failure to install the screws in the correct order can result in uneven bottom cover placement.
- Page 43 The rubber-screw cover locations are as shown in the following image: NOTE: If installing new rubber screw covers, carefully inspect for adhesive tape liner inside the cap and remove if present. To properly insert the rubber covers, be sure to orient the covers in the correct direction: Place the lower edge into the recess (1), followed by the higher edge (2).
- Page 44 Use a small plastic rod or the soft part of your finger (not a fingernail) to ensure compaction into the recess. Visually inspect all rubber caps to be sure that they installed in the correct locations. Run a finger over the tops of the rubber caps to ensure they are properly seated.
-
Page 45: Battery
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. -
Page 46: Hard Drive
Hard drive Description Spare part number 1 TB, 5400 rpm, 7 mm 832077-001 500 GB, 7200 rpm, 7 mm, FIPS 820572-001 500 GB, 7200 rpm, 7 mm, Opal-2 820573-001 500 GB, 7200 rpm, 7 mm 703267-001 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache 732000-001 Hard Drive Hardware Kit (includes cover and screws) 821665-001... - Page 47 Lift to remove the hard drive from the bay (3). To remove the hard drive cover from the hard drive, remove the 4 Phillips M3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the bracket up and off the hard drive (2). Reverse this procedure to install a hard drive.
-
Page 48: Solid-State Drive
Solid-state drive Description Spare part number 512 GB, PCIe Gen3×4 NVMe SS/DS MLC 915952-001 512 GB, PCIe NVMe TLC 915954-001 512 GB, PCIe, Gen3x4, self-encrypting (SED), Opal 2, TLC 915953-001 512 GB, SATA-3, FIPS-140-2, TLC 915955-001 360 GB, PCIe Gen3×4 SS TLC 915951-001 256 GB, PCIe NVMe TLC 915950-001... - Page 49 Remove the drive (2) by pulling it away from the connector. NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the solid-state drive. Component replacement procedures...
-
Page 50: Memory Modules
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search. - Page 51 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory module and the socket labeled 1 houses the primary memory module.
-
Page 52: Wlan/Bluetooth Combo Card
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) 851592-001 Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 851594-001... - Page 53 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
-
Page 54: Wwan Module
The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001 Huawei HP It4132, LTE/HSPA+ with GPS M.2 845710-001... - Page 55 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
-
Page 56: Keyboard
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 826631-xx1 Keyboard, backlit 826630-xx1 NOTE: The pointing stick cable is included in the Cable Kit, spare part number 912091-001. NOTE: Pointing stick covers are included in the Rubber Kit, spare part number 828884-001. - Page 57 Position the computer upside down. Remove the 2 broadhead Phillips M2.5×2.5 screws that secure the keyboard to the computer (1). NOTE: The screws are labeled with a keyboard symbol. Position the computer on its side and partially open. Insert a screwdriver or similar thin tool into the hole beside the heat sink/fan assembly, and then press on the back of the keyboard until it disengages from the computer (2).
- Page 58 Remove the keyboard (8). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
-
Page 59: Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 37 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. -
Page 60: Display Assembly
Display assembly Description Spare part number Display panel assembly, touch screen 920050-001 NOTE: Non-touch display assemblies are spared at the subcomponent level only. NOTE: Touch display assemblies are only spared as whole units Before removing the display assembly, follow these steps: Shut down the computer. - Page 61 Lift the hinges (2) up and remove the top cover from the display assembly (3). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
- Page 62 If it is necessary to replace the webcam or microphone module, use a tool to pry the webcam to disengage it from the adhesive that secures it to the display (1). Lift the module (2), and then disconnect the cable (3). The webcam module is available using spare part number 800575-020.
- Page 63 Rotate the display panel all the way over (1), and then disconnect the display cable from the rear of the panel (2). If it is necessary to replace the display hinge covers or display hinges, remove the Phillips broadhead M2.0×2.0 screw (1) that secures the hinge covers to the display enclosure, and then remove the hinge covers (2).
- Page 64 Remove the 6 Phillips broadhead M2.0x2.0 screws (3) that secure the hinges to the display enclosure, and then remove the display hinges from the display enclosure (4). Display hinges are available in the Display Hinge Kit using spare part number 821674-001. Display hinge covers are available in the Plastics Kit using spare part number 821675-001.
- Page 65 If it is necessary to replace the WLAN antennas, peel the transceivers off the top of the display enclosure (1), and then remove the antennas from the routing paths on the side of the display enclosure (2). The WLAN antennas are spared with the display enclosure. If it is necessary to replace the WWAN antennas, peel the transceivers off the top of the display enclosure (1), and then remove the antennas from the routing paths on the side of the display enclosure (2).
-
Page 66: Heat Sink/Fan Assembly
Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fans 821691-001 Before removing the heat sink/fan assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 67 Reverse this procedure to install the heat sink/fan assembly. Component replacement procedures...
-
Page 68: Smart Card Reader Board
Smart card reader board Description Spare part number Smart card reader board (includes cable) 914963-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 69: Touchpad Board
Touchpad board Description Spare part number Touchpad board 821668-001 Touchpad board with NFC antenna 821667-001 Before removing the touchpad board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 70: Nfc Module
NFC module Description Spare part number NFC (Near Field Communication) module (includes NFC cable and NFC antenna) 821666-001 NFC cable (included in the Cable Kit) 912091-001 (Cable Kit) Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 71: System Board
System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board, includes Intel i7-7600U 914274-xxx System board, includes Intel i7-7500U 914273-xxx System board, includes Intel i5-7300U 914272-xxx... - Page 72 Disconnect the following cables from the system board: (1) Card reader cable (2) NFC cable (3) Fingerprint reader cable Position the computer upside down. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
- Page 73 Disconnect the following cables from the system board: (1) Speaker cable (2) Speaker cable and antenna cables from clips (3) Display cable Remove the 4 Phillips M2.5×5.0 screws (1) that secure the system board to the computer. Loosen the 2 captive Phillips screws (2) that secure the fan to the computer. Lift the right side of the system board up at an angle (3).
- Page 74 Pull the system board up and toward the right to remove it from the computer (4). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
-
Page 75: Rtc Battery
RTC battery Description Spare part number RTC battery 702853-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 76: Fingerprint Reader Assembly
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) 821693-001 Fingerprint reader bracket 821675-001 (Plastics Kit) NOTE: The fingerprint reader bracket is included in the Plastics Kit. Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 77: Speaker Assembly
Speaker assembly Description Spare part number Speaker assembly (includes cable) 821684-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 78: Top Cover
Top cover Description Spare part number Top cover 821692-001 The top cover remains after removing all other spared parts from the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts... -
Page 79: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes
Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ●... - Page 80 BIOS The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available The embedded controller policy CAP/NUM 2.3 - Power...
-
Page 81: Computer Setup (Bios), Tpm, And Hp Sure Start
An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●... -
Page 82: Updating The Bios
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 83: Downloading A Bios Update
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 84: Tpm Bios Settings (Select Products Only)
If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 85: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 86 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
-
Page 87: 10 Backup And Recovery
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 88: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 89: Restore And Recovery
Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. -
Page 90: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 91: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 92: Removing The Hp Recovery Partition (Select Products Only)
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. -
Page 93: 11 Specifications
100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. -
Page 94: 12 Power Cord Set Requirements
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 95 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
-
Page 96: 13 Statement Of Memory Volatility
Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. - Page 97 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.
-
Page 98: Nonvolatile Memory Usage
HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select... - Page 99 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...
-
Page 100: Questions And Answers
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. -
Page 101: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 102: 14 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 103: Index
6, 13 switching screen image 12 spare part number 18, 30 drive light 14 using 12 buttons Dual-Mode DisplayPort HP PC Hardware Diagnostics (UEFI) left pointing stick 8 identifying 5 using 75 left TouchPad 8 HP Recovery Manager power 10... - Page 104 7 external monitor 6 recovery 80 wireless 9, 14 product description 3 removing 82 USB 3.x HP Sure Start 91 USB 3.x charging 6 memory USB Type-C charging nonvolatile 86 power button, identifying 10 input power 83 volatile 86...
- Page 105 7 system 79 product description 1 webcam module USB flash drive 80 removal 38 removal 52 using HP Recovery media 78 spare part numbers 17, 22, 38 spare part number 19 recovery media speaker assembly webcam, identifying 7 creating 77...