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Option Problems - Lenovo thinkcentre e73 Hardware Maintenance Manual

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• Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).
If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead,
it connects at 100 Mbps
Symptom: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.
Instead, it connects at 100 Mbps.
Actions:
• Try another cable.
• Make sure that the link partner is set to auto-negotiate.
• Make sure that the switch is 802.3ab-compliant (gigabit over copper).
A wireless LAN problem
Symptom: You cannot connect using the built-in wireless networking card.
Actions:
• Ensure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version
supported by Access Connections is the latest documented in the readme file.
• Ensure that your computer is within range of a wireless access point.
• Ensure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows
notification area.
• Check Network Name (SSID), and your encryption information. Use Access Connections to verify this
case-sensitive information.
Bluetooth problem
Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the local
speaker even though the headset or headphone is connected using the Headset profile or AV profile.
Action: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media
2. Open Control Panel.
3. Click Hardware and Sound ➙ Sound.
4. Select the Playback tab.
5. If you are using the Headset profile, select Bluetooth Hands-free Audio and click the Set Default
button. If you are using the AV profile, select Stereo Audio and click the Set Default button.
6. Click OK to close the Sound window.
Note: Bluetooth is supported only on some computer models.

Option problems

Use this information to diagnose problems with Lenovo hardware options that do not have their own
troubleshooting information.
Select your symptom from the following list:
"An option that was just installed does not work" on page 49
"An option that previously worked does not work now" on page 49
48
ThinkCentre E73 Hardware Maintenance Manual
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