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HP Pavilion x2 Detachable Maintenance And Service Manual
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HP Pavilion x2 Detachable Maintenance And Service Manual

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HP Pavilion x2 Detachable Notebook PC
HP x2 210 G1 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP Pavilion x2 Detachable

  • Page 1 HP Pavilion x2 Detachable Notebook PC HP x2 210 G1 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 Right side ................................3 Left side ................................. 4 Display ..................................5 Top edge ................................. 6 Bottom edge ................................6 3 Illustrated parts catalog ..........................7 Locating the product number and serial number ....................7 Tablet major components ............................
  • Page 6 7 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 ................. 56 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............56 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ..........58 Starting Setup Utility (BIOS) ..........................58 Updating Setup Utility (BIOS) ..........................
  • Page 7 Changing the computer boot order ................67 Removing the HP Recovery partition (select products only) ......... 68 11 Backing up, restoring, and recovering in Windows 8.1 ................... 69 Creating recovery media and backups ........................ 69 Creating HP Recovery media (select products only) ................. 69 Using Windows tools ............................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion x2 Detachable HP x2 210 G1 Tablet Processor Intel Z8300 1.44 GHz quad core processor soldered-on-circuit (SoC) Panel 10.1-in (1280x800), Antiglare (AG), light-emitting diode (LED), WXGA, TouchScreen display panel Graphics Internal graphics: Intel 7th generation graphics and media encode/decode engine 2D/3D graphics Supports DX11, OpenGL 3.0 (OGL 3.0), OpenCL 1.2 (OCL 1.2), and OpenGLES 2.0 (OGLES 2.0)
  • Page 10 Category Description ● POGO-pin (10-pin) docking connector Keyboard 93% island-style thin cover keyboard (1.5-mm travel distance) with image sensor clickpad ● Multitouch gestures enabled for clickpad POGO-pin (10-pin) docking connector ● Power requirements Supports a 2-cell, 33-Wh battery (non-removable), USB charging Supports a 15-W USB Type C AC adapter with DC plug and localized cable plug support Operating system Preinstalled:...

  • Page 11: External Component Identification

    External component identification Right side Component Description Volume buttons Control speaker volume on the tablet. ▲ To increase speaker volume, press the + edge of the button. Windows button Opens the Start menu. Memory card reader Reads optional memory cards that enable you to store, manage, share or access information.

  • Page 12: Left Side

    Regulatory, Safety, and Environmental Notices. To access this document: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 14: Top Edge

    Top edge Component Description Power button ● When the tablet is off, press the button to turn on the tablet. ● When the tablet is on, press the button briefly to initiate Sleep. ● When the tablet is in the Sleep state, press the button briefly to exit Sleep.

  • Page 15: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the product number and serial number The tablet serial number and product number are etched on the tablet bottom edge (3).
  • Page 16 Component Serial number Product number Warranty period Model number (select products only) Chapter 3 Illustrated parts catalog...

  • Page 17: Tablet Major Components

    Tablet major components Item Component Spare part number Display panel assembly10.1-in, AG, LED, WXGA, TouchScreen (includes bezel and TouchScreen cable) In Turbo Silver finish 814732-001 832395-001 In Blizzard White finish 824609-001 Tablet major components...
  • Page 18 Item Component Spare part number 832396-001 In Sunset Red finish 824610-001 832397-001 Battery, 2-cell, 33-Wh (includes cable and double-sided adhesive) 810985-005 Webcam (includes cable and double-sided adhesive) 833626-001 Power/volume button board (includes cable) 814722-001 832766-001 Speaker Kit (includes left and right speakers and cables) 814735-001 Audio board (includes cable and double-sided adhesive) 814721-001...
  • Page 19 Item Component Spare part number Equipped with 4 GB of system memory, a 32-GB eMMC hard drive (SoC), and a Windows 10 855826-601 operating system Equipped with 4 GB of system memory, a 32-GB eMMC hard drive (SoC), and a non-Windows 855826-001 operating system Thermal Material Kit (not illustrated, includes replacement thermal material)

  • Page 20: Miscellaneous Parts

    Component Spare part number 15-W AC adapter (includes USB extension cable) 792619-001 Duck head adapter 822328-001 Rubber Kit 814733-001 832769-001 Screw Kit 814734-001 Case (for use in Europe) 833754-021 DIB HP Stereo 3.5mm headset 840339-001 Chapter 3 Illustrated parts catalog...

  • Page 21: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 762990-005 1 TB 5400 RPM SATA RAW 7mm hard drive 778186-005 500 GB 5400 RPM SATA RAW 7mm hard drive 792619-001 15-W AC adapter with USB extension cable 806723-005 WLAN module 810985-005 Battery, 2-cell, 33-Wh (includes cable and double-sided adhesive) 814709-001 Back cover in Turbo Silver finish...
  • Page 22 Spare part number Description 814718-BG1 Top cover with keyboard in Turbo Silver finish for use in Switzerland 814718-DB1 Top cover with keyboard in Turbo Silver finish for use in Canada 814718-DH1 Top cover with keyboard in Turbo Silver finish for use in Denmark, Finland, and Norway 814718-FL1 Top cover with keyboard in Turbo Silver finish for use in the Czech Republic and Slovakia 814719-001...
  • Page 23 Spare part number Description 814720-051 Top cover with keyboard in Sunset Red finish for use in France 814720-061 Top cover with keyboard in Sunset Red finish for use in Italy 814720-071 Top cover with keyboard in Sunset Red finish for use in Spain 814720-131 Top cover with keyboard in Sunset Red finish for use in Portugal 814720-141...
  • Page 24 Spare part number Description 814735-001 Speaker Kit (includes left and right speakers and cables) 814736-001 System board UMA Z3736F 2-GB 32GeMMC and non-Windows operating system 814736-601 System board UMA Z3736F 2-GB 32GeMMC and Windows operating system 814737-001 System board UMA Z3736F 2GB 64GeMMC and non-Windows operating system 814737-601 System board UMA Z3736F 2GB 64GeMMC and Windows operating system 822328-001...
  • Page 25 Spare part number Description 832468-141 Top cover with keyboard in Turbo Silver finish for products equipped with a hard drive for use in Turkey 832468-151 Top cover with keyboard in Turbo Silver finish for use in Greece 832468-161 Top cover with keyboard in Turbo Silver finish for products equipped with a hard drive for use in Latin America 832468-171 Top cover with keyboard in Turbo Silver finish for use in Saudi Arabia...
  • Page 26 Spare part number Description 832469-161 Top cover with keyboard in Blizzard White finish for products equipped with a hard drive for use in Latin America 832469-171 Top cover with keyboard in Blizzard White finish for use in Saudi Arabia 832469-211 Top cover with keyboard in Blizzard White finish for products equipped with a hard drive for use in Hungary 832469-251 Top cover with keyboard in Blizzard White finish for products equipped with a hard drive for use in Russia...
  • Page 27 Spare part number Description 832470-211 Top cover with keyboard in Sunset Red finish for products equipped with a hard drive for use in Hungary 832470-251 Top cover with keyboard in Sunset Red finish for products equipped with a hard drive for use in Russia 832470-261 Top cover with keyboard in Sunset Red finish for products equipped with a hard drive for use in Bulgaria 832470-271...
  • Page 28 TouchPad board in Blizzard White finish 835707-001 TouchPad board in Sunset Red finish 840339-001 DIB HP Stereo 3.5mm headset 855822-001 System board equipped with an Intel Z8300 processor, 4 GB of system memory, and 64-GB eMMC hard drive (SoC) 855822-601...

  • Page 29: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Magnetic screw driver ● ● Phillips P0 screw driver Plastic case utility tool ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 30: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 31: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 32 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 33: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Releasing the tablet from the keyboard base...

  • Page 34: Unlocking The Device And Disabling Always On Remote Management (Select Products Only)

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup.
  • Page 35 Description Spare part number 832397-001 Display cable 832764-001 814715-001 Before disassembling the tablet, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet.

  • Page 36: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through Windows before removing the battery.
  • Page 37 Detach the battery (3) from the display panel assembly. (The battery is attached to the display panel assembly with double-sided adhesive.) Remove the battery. Reverse this procedure to install the battery. Battery...

  • Page 38: Audio Board

    Audio board Description Spare part number Audio jack board (includes cable and double-sided adhesive) 814721-001 832765-001 Before removing the audio jack board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 39: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 814735-001 Before removing the speakers, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 40 Remove the speakers (2). Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 41: Touch Board

    Touch board Description Spare part number Touch board (includes cable) 814725-001 Before removing the touch cable, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 42: System Board

    Loosen the touch board (1), and then lift the board remove it (2). Reverse this procedure to install the touch board. System board Description Spare part number System board equipped with an Intel Z8300 1.44-GHz quad core processor (SoC), a graphics subsystem with UMA memory, and up to 2 GB or 4 GB (select products only) of DDR3L 1600 system memory (includes replacement thermal material) Equipped with an Intel Z8300 processor, a 32-GB eMMC hard drive (SoC), and a Windows 10 operating 832393-601...
  • Page 43 Description Spare part number Equipped with 4 GB of system memory, a 32-GB eMMC hard drive (SoC), and a Windows 10 operating 855826-601 system Equipped with 4 GB of system memory, a 32-GB eMMC hard drive (SoC), and a non-Windows operating 855826-001 system Thermal Material Kit (includes replacement thermal material)
  • Page 44 Remove the system board (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the display panel assembly and the system board components each time the system board is removed. Replacement thermal material is included with the system board and system board spare part kits. Replacement thermal material is also included in the Thermal Material Kit, spare part number 826599-001.

  • Page 45: Wireless Antenna

    Wireless antenna Description Spare part number Wireless antenna Intel 3165NGWG ac, 1x1 Bluetooth 4.0 LE PCIe+USB NGFF 2230 WW (Stone Peak 1) 832760-001 AzureWave AW-NB177NF Realtek RTL8723BS 802.11 (1x1 b/g/n, Single Band, Bluetooth 4.0) with single 814724-001 antenna (SDIO+UART) WLAN module 806723-005 Before removing the wireless antenna, follow these steps: Turn off the tablet.

  • Page 46: Power/Volume Button Board

    Power/volume button board Description Spare part number Power/volume button board (includes cable) 814722-001 832766-001 Before removing the power/volume button board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 47 Reverse this procedure to install the power/volume button board. Power/volume button board...

  • Page 48: Webcam Module

    Webcam module Description Spare part number Webcam module with microphone (includes cable and double-sided adhesive) 833626-001 Before removing the webcam module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 49 Remove the webcam module (4). NOTE: When removing the webcam module, the microphone rubber covers (5) may be inadvertently removed. Reinstall the rubber covers if they are removed. Remove the webcam module and cable. Reverse this procedure to install the webcam module. Webcam module...

  • Page 50: Middle Frame

    Middle frame Before removing the middle frame, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet. Disconnect all external devices from the tablet.

  • Page 51: Pogo (10-Pin) Docking Connector Cable

    POGO (10-pin) docking connector cable Description Spare part number POGO (10-pin) docking connector cable for products not equipped with a hard drive 833623-001 POGO (10-pin) docking connector cable for products equipped with a hard drive 833624-001 Before releasing the POGO-pin (10-pin) docking connector cable, follow these steps: Turn off the tablet.

  • Page 52: Keyboard Base

    Remove the two screws (1) that secures the POGO (10-pin) docking connector board to the display panel assembly, and then remove the POGO (10-pin) docking connector board (2). Reverse this procedure to install the POGO (10-pin) docking connector board. Keyboard base Description Spare part number Top cover with keyboard for products not equipped with a hard drive...
  • Page 53 Description Spare part number In Blizzard White finish 814719-001 In Sunset Red finish 814720-001 Top cover with keyboard for products equipped with a hard drive In Turbo Silver finish 832468-001 In Blizzard White finish 832469-001 In Sunset Red finish 832470-001 Base enclosure for products not equipped with a hard drive In Turbo Silver finish 833614-001...

  • Page 54: Hard Drive (Select Products Only)

    Use a nylon pry tool (1) to open the keyboard case, and then remove the bottom cover (2). Reverse this procedure to replace the keyboard base. Hard drive (select products only) Description Spare part number 500 GB 5400 RPM SATA RAW 7mm hard drive 778186-005 1 TB 5400 RPM SATA RAW 7mm hard drive 762990-005...

  • Page 55: Keyboard Board

    Remove the hard drive connector(1), and then remove the hard drive bracket(2) from the hard drive. Reverse this procedure to install the hard drive. Keyboard board Description Spare part number Keyboard board for products not equipped with a hard drive 833627-001 833639-001 Keyboard board for products equipped with a hard drive...

  • Page 56: Touchpad

    Remove 2 screws (4) and (5), and then lift the keyboard board (6) to remove it. Reverse this procedure to install the keyboard board. TouchPad Description Spare part number TouchPad In Turbo Silver 833638-001 In Blizzard White 835706-001 In Sunset Red 835707-001 Before removing the TouchPad, follow these steps: Remove the tablet from the keyboard (see...

  • Page 57: Hinge Cover

    Remove 4 screws (3) from the TouchPad bracket, and then lift the bracket(4) to remove it. Lift the TouchPad (5) to remove it. Reverse this procedure to install the TouchPad. Hinge cover Description Spare part number Hinge cover for products not equipped with a hard drive In Turbo Silver finish 833629-001 In Blizzard White finish...
  • Page 58 Keyboard board (see Keyboard board on page 47). TouchPad (see TouchPad on page 48). Remove 3 screws from the left hinge bracket and 3 screws from the right hinge bracket (1) , and then lift the hinge brackets (2) to remove them. Remove 2 screws from the left hinge and 3 screws from the right hinge (1) , and then lift the hinge cover(2) to remove it.

  • Page 59: Pogo Connector

    Use a nylon pry tool to open the hinge cover(1) , and then lift the hinge cover(2) to remove it. Reverse this procedure to install the hinge cover. POGO connector Description Spare part number POGO (10-pin) docking connector board (includes cable) 814723-001 832767-001 Before removing the POGO connector, follow these steps:...
  • Page 60 Remove 2 screws from the POGO connector(1) , and then remove the POGO cable (2) to remove it. Reverse this procedure to install the POGO connector. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 62: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 63: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 64: Using Hp Pc Hardware Diagnostics (Uefi) In Windows 10

    Using HP PC Hardware Diagnostics (UEFI) in Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 65 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...

  • Page 66: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a BIOS update on page Chapter 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 67: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. – or – From the Windows desktop, select the question mark icon in the taskbar.

  • Page 68: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 69 Select your computer model, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Using HP PC Hardware Diagnostics (UEFI)

  • Page 70: Specifications

    Specifications Metric U.S. Dimensions (landscape orientation) Width 26.40 cm 10.4 in Depth 17.00 cm 6.7 in Height 0.97 cm 0.38 in Weight (lowest weight configuration) 598 g 1.32 lb Input power 5 V dc @ 3A - 15W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. NOTE: The tablet operating voltage and current can be found on the system regulatory label.

  • Page 71: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 72: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 73: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 74: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 75: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 76: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 77: Backing Up, Restoring, And Recovering In Windows 8.1

    HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs.

  • Page 78: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

  • Page 79: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 80: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 81: Removing The Hp Recovery Partition (Select Products Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 82: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 83: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 84 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 85: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 86: Index

    30 hinge cover Display cable spare part number 10, 15, 19, removing 49 spare part number 11 HP PC Hardware Diagnostics (UEFI) display cable 27 audio, product description 1 downloading 60 spare part number 13, 19 audio-out (headphone)/audio-in using 56...
  • Page 87 11, 16, 35 system 65, 71 spare part number 15, 19, 20, tools required 21 USB flash drive 66, 72 Touch board using HP Recovery media 64, 70 ports spare part number 33 recovery media HDMI 3 touch board...
  • Page 88 TouchPad board removal 33 spare part number 10, 11, 20 transporting guidelines 23 USB 3.0 port, identifying 4 USB Type-C port 3 video, product description 1 volume buttons 3 webcam identifying 5 webcam light, identifying 5 webcam module removal 40 spare part number 10, 40 webcam with microphone spare part number 20...

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