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Cisco 7960 User Manual
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Cisco 7960 User Manual

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See also: Administration Manual , User Manual
Cisco IP Phone Models
7960 and 7940 User Guide
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Customer Order Number: DOC-7810182=
Text Part Number: 78-10182-05

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Summary of Contents for Cisco 7960

  • Page 1 Cisco IP Phone Models 7960 and 7940 User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-05...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 Cisco IP Phone Models 7960 and 7940 User Guide Copyright © 2000-2001, Cisco Systems, Inc. All rights reserved.

  • Page 5: Table Of Contents

    How to Use the Handset, Speakerphone, and Headset C H A P T E R Using the Handset Using the Speakerphone Using the Headset Plugging in the Headset Headset Safety Considerations Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...
  • Page 6 Joining a Meet-Me Conference 3-11 Adjusting the Ringer Volume 3-12 Getting Started with Feature Buttons C H A P T E R Tips for Using the LCD Screen Using the Services Button Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...
  • Page 7 Using the i Button for Instant Help 4-20 Using the Cisco IP Phone 7914 Expansion Module C H A P T E R Understanding Expansion Module Features How to Get More Information Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...
  • Page 8 Contents Safety and Compliance Information A P P E N D I X Safety Notices Regulatory Compliance I N D E X Cisco IP Phone Models 7960 and 7940 User Guide viii 78-10182-05...

  • Page 9: Preface

    This guide is designed to help you perform basic and advanced phone tasks using your Cisco IP Phone Models 7960 and 7940. This guide assumes that your Cisco IP Phone is already connected and ready for you to use. For connection instructions, see the guide that shipped with your phone in the box: At a Glance Cisco IP Phone Models 7960 and 7940.

  • Page 10: World Wide Web

    Preface Obtaining Documentation World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following sites: http://www.cisco.com • http://www-china.cisco.com • http://www-europe.cisco.com • Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation.

  • Page 11: Obtaining Technical Assistance

    P4—You need information or assistance on Cisco product capabilities, product installation, or basic • product configuration. In each of the above cases, use the Cisco TAC website to quickly find answers to your questions. To register for Cisco.com, go to the following website: http://www.cisco.com/register/ If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users...

  • Page 12: Contacting Tac By Telephone

    Means reader take note. Notes contain helpful suggestions or references to material not covered in Note the publication. Means reader be careful. In this situation, you might do something that could result in equipment Caution damage or loss of data. Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...
  • Page 13 Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. (Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem Titel “Translated Safety Warnings” (Übersetzung der Warnhinweise).) Cisco IP Phone Models 7960 and 7940 User Guide xiii 78-10182-05...
  • Page 14 (Se förklaringar av de varningar som förekommer i denna publikation i appendix "Translated Safety Warnings" [Översatta säkerhetsvarningar].) Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...

  • Page 15: Introducing Your Cisco Ip Phone

    C H A P T E R Introducing Your Cisco IP Phone The Cisco IP Phone 7960 and Cisco IP Phone 7940 are full-feature telephones that provide voice communication over an IP (Internet Protocol) network. These phones function much like traditional analog phones, allowing you to place and receive telephone calls.
  • Page 16 Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Figure 1-1 Cisco IP Phone 7960 Figure 1-2 Cisco IP Phone 7940 Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...
  • Page 17 Line or speed Opens a new line, speed dials the number on the LCD dial button screen, or ends a call. The Cisco IP Phone 7960 has six line or speed dial buttons and the 7940 has two. Footstand Allows you to adjust the angle of the phone base.

  • Page 18: Chapter 1 Introducing Your Cisco Ip Phone

    The features available on a Cisco IP Phone depend upon the call processing environment (or “protocol”) that the IP Phone uses. Your Cisco IP Phone uses the Cisco CallManager call processing environment.

  • Page 19: How To Use The Handset, Speakerphone, And Headset

    • Using the Handset The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone. To place and answer calls with the handset, simply lift the handset. To hang up, place the handset back in its cradle.

  • Page 20: Using The Speakerphone

    The Cisco IP Phone models 7960 and 7940 support four- or six-wire headset jacks. For information on the purchasing headsets, see the following URLs: http://cisco.getheadsets.com...
  • Page 21 Figure 2-1 Cisco IP Phone cable connections RS232 10/100 SW 10/100 PC DC48V AC adapter port (DC48V) Power supply with AC adapter port plug Power cable with wall socket plug Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...

  • Page 22: Headset Safety Considerations

    Access port (10/100 PC) Handset port Headset port Headset Safety Considerations Read these notices before using a headset with your Cisco IP Phone. Read the installation instructions before you connect the system to its Warning power source. This product relies on the building’s installation for short-circuit Warning (overcurrent) protection.
  • Page 23 Adjusting the Handset, Speakerphone, and Headset Volume To save the volume setting for future calls, press the Save soft key. Step 2 Note that you must adjust the volume for the handset, speakerphone, and headset individually. Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...
  • Page 24 Chapter 2 How to Use the Handset, Speakerphone, and Headset Adjusting the Handset, Speakerphone, and Headset Volume Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...

  • Page 25: Placing A Call And Other Basic Phone Tasks

    Placing a Call and Other Basic Phone Tasks Basic phone tasks include placing, receiving and forwarding calls. The following sections describe how to perform these basic tasks on your Cisco IP Phone model 7960 or 7940: Making Telephone Calls, page 3-1 •...

  • Page 26: Placing A Call

    Using Call Pickup, page 3-6 • Placing a Call You can place a call with your Cisco IP Phone in any of the following ways: Lift the handset and dial the number. • Press the line button that corresponds with your extension and dial the •...

  • Page 27: Answering A Call

    When you put a call on hold, the call remains active even though you and the other party cannot hear one another. You can answer other calls while a call is on hold. Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...

  • Page 28: Transferring A Call

    Dial the number or office extension to which you want to transfer the call. Step 2 When it rings on the other end, press Trnsfer again. Or, when the party answers, Step 3 announce the call and then press Trnsfer. Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...

  • Page 29: Redialing A Number

    Make a note of the call park number, then hang up. The call is parked at that Step 3 number, allowing you to retrieve it from another phone. To retrieve the parked call from any phone in the Cisco CallManager system, dial Step 4 the call park number at which the call is parked.

  • Page 30: Using Call Pickup

    You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature. There are two types of call pickup available on the Cisco IP Phone, as described in these topics: How to Pick Up Calls Within Your Group, page 3-6 •...

  • Page 31: How To Pick Up Calls Outside Of Your Group

    Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Procedure Press any available line button on your Cisco IP Phone. Step 1 Step 2 Press the PickUp soft key. The call now rings on your phone.

  • Page 32: Using Call Forwarding

    LCD screen. The LCD also displays a message confirming the number or extension to which your calls are being forwarded. To cancel call forwarding, press the CFwdAll soft key. Step 3 Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...

  • Page 33: How Call Forwarding Works With Your Voice Mail System

    Making Conference Calls You can forward all calls from your phone to another phone even if you are not at the location of your Cisco IP Phone. To do this, you need access to a web page. For instructions, see the “How to Set Up Call Forwarding When Not...

  • Page 34: Conference Call Tips

    Press the Trnsfer soft key to transfer a conference call to another person. Dial • the number to which you want to transfer the call and then press Trnsfer again. All parties will be transferred. Cisco IP Phone Models 7960 and 7940 User Guide 3-10 78-10182-05...

  • Page 35: Meet-Me Conference Calls

    Making Conference Calls Meet-Me Conference Calls Your Cisco IP Phone supports Meet-Me conferences. A Meet-Me conference allows other callers to dial into the conference call. A Meet-Me conference requires a special conference number which is pre-configured for this purpose by your system administrator.

  • Page 36: Adjusting The Ringer Volume

    In addition to changing the ringer volume, you can also change the ringer Note sound. For instructions, see the “Changing the Ringer Sound” section on page 4-17. Cisco IP Phone Models 7960 and 7940 User Guide 3-12 78-10182-05...

  • Page 37: Getting Started With Feature Buttons

    Your Cisco IP Phone has five feature buttons: Services button—Displays services on your phone’s LCD screen. These are • services to which you have already subscribed using the Cisco IP Phone User Options web page. Messages button—Provides access to your voice mail message system.

  • Page 38: C H A P T E R 4 Getting Started With Feature Buttons

    Tips for Using the LCD Screen Tips for Using the LCD Screen Here are some tips for using the LCD screen on your Cisco IP Phone. These tips can help you navigate menus and soft key options that display on your phone’s LCD screen when you press a feature button.

  • Page 39: Using The Extension Mobility Service

    Your system administrator might have provided you with a service called Cisco CallManager Extension Mobility. This service allows you to associate your phone number and user profile with any Cisco IP Phone. When you use your extension mobility personal identification number (PIN) to log in to a Cisco IP Phone, your assigned telephone number and all of its characteristics (ring type, speed dial, etc.), are associated with that phone.
  • Page 40 Enter your PIN and press the submit soft key. Step 5 The Cisco IP Phone to which you have logged in now adopts your user profile information, including directories, speed dials, and established services. The phone also becomes associated with your phone number.
  • Page 41 Getting Started with Feature Buttons Using the Services Button Tips If you are logged out of a Cisco IP Phone that has Cisco Extension Mobility • Service configured for it, you will not be able to make calls or check voice mail messages from that phone until you log in.

  • Page 42: Establishing Cisco Ip Phone Services

    In order to establish services so that they are displayed on your phone’s LCD screen, you need to use the Cisco IP Phone User Options web page. The User Options web page allows you to subscribe to services, assign speed dial buttons, manage a personal address book, and set up call forwarding when you are away from your phone.

  • Page 43: How To Log On To The Main Menu Page

    How to Set Up Speed Dial Buttons The buttons to the right of the LCD screen on your Cisco IP Phone can be used as phone lines or as speed dial buttons, as determined by your system administrator. You can assign phone numbers and text labels to speed dial buttons using the Cisco IP Phone User Options web page.
  • Page 44 Chapter 4 Getting Started with Feature Buttons Using the Services Button If you are using one or more Cisco IP Phone 7914 Expansion Modules, you Note have access to extra speed dial or line buttons. See Chapter 5, “Using the Cisco IP Phone 7914 Expansion Module,”...

  • Page 45: How To Set Up Call Forwarding When Not At Your Phone

    “Using Call Forwarding” section on page 3-8. If you are away from your phone, use the Cisco IP Phone User Options web page to set up call forwarding. Follow these steps to set up call forwarding when you are away from your phone.

  • Page 46: How To Cancel Call Forwarding

    To cancel call forwarding when you are away from your phone, follow these steps. Procedure From the Cisco IP Phone User Options Menu page, click Forward all calls to a Step 1 different number. (If you need help accessing the Menu page, see the “How to...

  • Page 47: How To Subscribe To Services

    From the Cisco IP Phone User Options Menu page, click Configure your Step 1 Cisco IP Phone Services. (If you need help accessing the Menu page, see the “How to Log On to the Main Menu Page” section on page 4-7.)

  • Page 48: How To Change Or End Subscriptions

    From the Cisco IP Phone User Options Menu page, click Configure your Step 1 Cisco IP Phone Services. (If you need help accessing the Menu page, see the “How to Log On to the Main Menu Page” section on page 4-7.)

  • Page 49: How To Manage Your Personal Address Book

    You can set up and maintain a personal address book that contains listings for people inside and outside of your company. Use the Address Book page of the Cisco IP Phone User Options web page to search for, add or modify an entry. Creating a New Address Book Entry, page 4-13 •...
  • Page 50 Procedure From the Cisco IP Phone User Options Menu, click Configure your Step 1 Cisco Personal Address Book. (If you need help accessing the Menu page, see “How to Log On to the Main Menu Page” section on page 4-7.) The Find and List Personal Address Book Entries page appears.

  • Page 51: Using The Messages Button

    Setting Up Voice Mail To set up voice mail, press the Messages button on your Cisco IP Phone and follow the voice instructions. Your system administrator will provide you with a default password. For security reasons, you should change your default password as soon as possible.

  • Page 52: Using The Settings Button

    To restore the factory default contrast setting—From the Settings menu, use • the Navigation button to select Contrast. Press the more soft key and then the Factory soft key. Cisco IP Phone Models 7960 and 7940 User Guide 4-16 78-10182-05...

  • Page 53: Changing The Ringer Sound

    From here, you can use the Navigation button to view your Network Configuration information, such as Host Name, Domain Name, IP Address, MAC address, TFTP server, and so on. Cisco IP Phone Models 7960 and 7940 User Guide 4-17 78-10182-05...

  • Page 54: Accessing Status Data

    Using the Directories Button Your Cisco IP Phone maintains directories of calls that you miss, receive, and place. You can use each of these directories to locate phone numbers and you can dial those numbers from the directories.

  • Page 55: Viewing Or Dialing From A Directory

    Press the << soft key to backup. To place a call from any directory, use the Navigation button to select the record, Step 3 then press the Dial soft key. Cisco IP Phone Models 7960 and 7940 User Guide 4-19 78-10182-05...

  • Page 56: Using The I Button For Instant Help

    • available features. Use the Navigation button to scroll through the list and select a feature. Press the i button twice quickly to display information about the selected feature. Cisco IP Phone Models 7960 and 7940 User Guide 4-20 78-10182-05...
  • Page 57 This brings up help about using the i button. You can press the i button twice quickly during an active call to view network statistics about the call. Cisco IP Phone Models 7960 and 7940 User Guide 4-21 78-10182-05...
  • Page 58 Chapter 4 Getting Started with Feature Buttons Using the i Button for Instant Help Cisco IP Phone Models 7960 and 7940 User Guide 4-22 78-10182-05...

  • Page 59: Using The Cisco Ip Phone 7914 Expansion Module

    Using the Cisco IP Phone 7914 Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to the Cisco IP Phone 7960 and extends its functionality by adding 14 line appearances and/or speed dial numbers per module. One or two Expansion Modules can be attached to your IP Phone.

  • Page 60: Understanding Expansion Module Features

    LCD screen—Displays either the phone number, speed dial number, or text label (such as a name) assigned to each button. Icons indicating line status function in the same way as those on the Cisco IP Phone 7960. Lighted Buttons—14 buttons. Each button corresponds to one line (just like on the Cisco IP Phone 7960).

  • Page 61: How To Get More Information

    How to Get More Information For more information about the 7914 Expanison Module, see the Cisco IP Phone 7914 Expansion Module Quick Start Guide. You can access this guide from the Cisco IP Phone Web site at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...

  • Page 62: How To Get More Information

    Chapter 5 Using the Cisco IP Phone 7914 Expansion Module How to Get More Information Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...

  • Page 63: Appendix

    Please read the following sections before installing or using your Cisco IP Phone: Safety Notices These safety notices apply to the Cisco IP Phone models 7960 and 7940. For translated versions, see the Cisco IP Phone 7900 Family Administration Guide, available from the Cisco IP Phone Web page at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...
  • Page 64 (all current-carrying conductors). Warning The device is designed to work with TN power systems. The Cisco IP Phone 7960 and Cisco IP Phone 7940 are inoperable during a Caution power outage if not supported by a UPS (uninterruptible power supply). This caution applies when you are using either a local transformer or inline power on the LAN, and might affect your ability to reach 911.

  • Page 65: Regulatory Compliance

    Appendix A Safety and Compliance Information Regulatory Compliance Regulatory Compliance The Cisco IP Phone models 7960 and 7940 meet the following regulatory compliance and safety standards: Specification Description Regulatory Products bear CE Marking, indicating compliance with Compliance the 89/366/EEC, 73/23/EEC directive, which includes the following safety and EMC standards.
  • Page 66 Appendix A Safety and Compliance Information Regulatory Compliance Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05...

  • Page 67: I N D E X

    3-10 calls meet-me 3-11 answering ending forwarding all hanging up directories button muting dialing from 4-19 parking using 4-18 pickup documentation placing conventions Cisco IP Phone Models 7960 and 7940 User Guide IN-1 78-10182-05...
  • Page 68 LCD screen illustration of adjusting contrast of 4-16 illustration of menus using group call pickup meet-me conference calls 3-11 messages button 4-15 handset Cisco IP Phone Models 7960 and 7940 User Guide IN-2 78-10182-05...
  • Page 69 4-18 redial ringer technical assistance changing sound of 4-17 transfer volume 3-12 User Options web page safety warnings logging in for headset translated Cisco IP Phone Models 7960 and 7940 User Guide IN-3 78-10182-05...
  • Page 70 Index voice mail accessing 4-15 and call forwarding setting up 4-15 volume handset headset ringer 3-12 speakerphone Cisco IP Phone Models 7960 and 7940 User Guide IN-4 78-10182-05...

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