Page 1: Service Handbook
Service Handbook HP V J6700 Workstations ISUALIZE Manufacturing Part Number: n.a. Edition E0501...
Page 2 (c) (1) (ii) of the Rights in Technical Data and Computer Software Clause at DFARS 252.227.7013. © Copyright 2001 Hewlett-Packard Company. All Rights Reserved. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Company.
Page 3: Table Of Contents
Contents 1. Product Information Chapter Overview ......... . .10 Product Description .
Page 4 Contents 3.Troubleshooting Chapter Overview ......... . 36 Introduction to Troubleshooting .
Page 5 Contents Electrostatic Discharge (ESD) Precautions .....84 Prerequisite Steps for All Removal and Replacement Procedures . . .85 Front Bezel and Top Cover........86 Internal CD ROM Drive.
Page 6 Contents Displaying the Status of the I/O Slots......122 Setting the Auto Boot and Auto Search Flags ....123 Displaying and Setting the Security Mode .
Page 7 Contents Shock ...........139 Vibration .
Page 8 Contents...
Page 9: Product Information
Product Information This chapter provides general product information about the HP VISUALIZE J6700 workstation. This information is provided to help familiarize you with the main features and components of the workstation.
Page 10: Chapter Overview
Product Information Chapter Overview Chapter Overview This chapter contains the following main sections: • Product Description • Front Panel Components • Rear Panel Components • Internal Components • Monitors • Keyboard and Mouse Product Description The HP VISUALIZE J6700 workstation is a high-performance system capable of handling the most complex problems in computational analysis, advanced 3-D design, and electronic circuit design and veriﬁcation.
Page 11 Product Information Product Description . Table 1-1 lists the net weights for the J6700. Table 1-1. Net Weights for the J6700 Workstations Weight Deskside Conﬁguration Min. - 40lbs. (17 kg.) Max. - 49 lbs (22 kg.) Maximum Conﬁguration (Rack Min. - 36lbs. (16 kg.) Max.
Page 12: Key Features
Product Information Product Description Key Features The J6700 workstations have the following key features. • CPUs: — Two 750MHz PA-8700 microprocessors, each with 0.75 MB instruction cache and 1.5 MB data cache. • Operating System (Native HP-UX): — 64-bit support requires HP-UX version 11.0 plus ACE 1199 and HP-UX version 11i plus ACE 0601.
Page 13 Product Information Product Description • I/O Expansion Capabilities: 64-bit PCI (Peripheral Connect Interface) slots — Three PCI-4X slots at 3.3V, 66MHz • Optional Graphics Cards Currently Supported: — HP VISUALIZE-fx — HP VISUALIZE-fxe • Monitors Currently Supported: — PC compatible monitors that support a minimum resolution of 1024 768 and a frequency of 75Hz •...
Page 14: Front Panel Components
Product Information Front Panel Components Front Panel Components Before powering on your system, you should become familiar with the system unit controls. Figure 1-1 shows the front panel components with the bezel attached. Figure 1-1. System Unit Front Panel Controls With Bezel System LCD CD ROM Bay Hard Drive Bays...
Page 15: Thumbscrew On The Front Panel
Product Information Front Panel Components Thumbscrew on the Front Panel There is one captive thumbscrew near the center of the front panel. Loosening and pulling toward you with this screw allows the top panel to be removed. The top panel must be in place or the system will not power up.
Page 16: Internal Storage Devices
Product Information Front Panel Components Internal Storage Devices The J6700 workstations support the following internal storage devices, which are also located on the front panel, under the bezel: • Up to two hot-pluggable, Low-Voltage Differential (LVD) hard disk drives • One ATAPI (IDE) Slim-Line CD drive (optional) The following subsections describe these internal storage devices.
Page 17 Product Information Front Panel Components The Hot-Plug Process The physical aspect of inserting and removing a disk drive is discussed in the document that comes with the drive. However, the operating system must be prepared for the insertion or removal of a disk, or unexpected and harmful effects may occur. There is a signiﬁcant difference between the terms “hot-pluggable”...
Page 18 Product Information Front Panel Components Hot-Plug Example The following example describes a particular system problem where the solution is to replace a hot-plug disk module. Volume group /dev/vg00 contains the two disks, with the logical volume conﬁguration as shown: Table 1-2. Example Conﬁguration Volume Description Volume Description Logical Volume 1...
Page 19 Product Information Front Panel Components The Hot-Plug Procedure These are the steps required to properly hot-plug a disk drive: Step 1 • Check if the LVM found the physical volume to be defective when the volume group was activated. • The “vgchange -a y” command would have printed the following message on the console: WARNING: VGCHANGE:WARNING: COULDN’T ATTACH TP THE VOLUME GROUP...
Page 20 Product Information Front Panel Components Step 2 • Reduce any logical volumes that have mirror copies on the faulty disk so that they no longer mirror onto that disk (note the -A n option). This will take a several minutes. lvreduce -m 0 -A n <...
Page 21 Product Information Front Panel Components Step 5 • Attach the new disk to the active volume group with the vgchange command. vgchange -a y /dev/vg00 Step 6 • If the disk is not a mirror of a root disk, then skip this step. •...
Page 22 Product Information Front Panel Components CD ROM Drive (Optional) As an optional component, the J6700 workstations support one slim-line CD ROM drive with an ATAPI (IDE) interface. Figure 1-4 shows the operating features of the CD ROM drive, and Table 1-3 describes these features.
Page 23: Rear Panel Components
Product Information Rear Panel Components Rear Panel Components This section describes the following components on the system unit’s rear panel. Figure 1-5 shows the locations of these rear panel components. • Power cord connector • Transfer of Control (TOC) Button •...
Page 24: Connectors On The Rear Panel
Product Information Rear Panel Components Connectors on the Rear Panel Power Cord Connector Plug the power cord into the power cord connector to provide AC power to the workstation. The J6700 power cord is rated at 15A for a 100–120V source. RS-232C Serial Connectors You can attach a variety of pointing devices (such as a mouse or trackball) or peripheral devices (such as printers, plotters, modems, and scanners) to the RS-232C Serial...
Page 25 Line Output Headphone Microphone The audio connectors are standard stereo audio mini-jacks. Hewlett-Packard recommends using gold-plated plugs available through audio retailers for best quality recording and playback through the external connectors. Table 1-4 on the next page provides a summary of the audio electrical speciﬁcations.
Page 26 Product Information Rear Panel Components Table 1-4. Audio Electrical Speciﬁcations Maximum Output Level/Impedance: – Line out 2.8 Vpp/47 Kohm – Headphones 2.8 Vpp/50 ohm – Speaker (internal) 5.9 Vpp/48 ohm Output Impedance: – Line out 619 ohm – Headphones 118 ohm Chapter 1...
Page 27: Internal Components
Product Information Internal Components Internal Components This section describes the internal components of the J6700 workstations. For instructions on how to remove the workstation’s top panel in order to access these internal components, as well as instructions on how to remove and replace these internal components to service them, see Chapter 4.
Page 28 Product Information Internal Components Microprocessors The J6700 has two PA-8700 microprocessors with operating frequencies of 750MHz. Each processor has 0.75 MB instruction cache and a 1.5 MB data cache. Each microprocessor is cooled by a “turbocooler” which consists of a cylindrical heat sink and an integrated fan. Power Supply The power system is comprised of one apparent power factor 500W output power supply.
Page 29: Monitors
Product Information Monitors Monitors The J6700 workstations currently support the following HP monitors: • 19-inch (18.3-inch viewable) VGA 1600 1200 color monitor (Product Number A4575A) • 21-inch (19.9-inch viewable) VGA 1600 1200 color monitor (Product Number A4576A) • 18.1-inch L1800 color ﬂat panel display VGA up to 1280 1024 (Product Number D5065W) •...
Page 30 Product Information Monitors Chapter 1...
Page 31: Conﬁguration
Conﬁguration This chapter provides details about setting up and changing the system conﬁguration for HP VISUALIZE J6700 workstations.
Page 32: Chapter Overview
Conﬁguration Chapter Overview Chapter Overview This chapter contains the following main sections: • Workstation Conﬁgurations • Field Replaceable Unit (FRU) Conﬁgurations — Internal Storage Devices — Memory — I/O Cards Workstation Conﬁgurations Refer to the HP Workstations web site for a complete list of supported accessories, peripherals, and operating system versions for the J6700 workstations.
Page 33: Memory
Conﬁguration Field Replaceable Unit (FRU) Conﬁgurations Memory There is a label on the inside cover of the workstation which shows the J6700’s memory loading sequence. J6700 Memory Conﬁguration The J6700 workstation has sixteen memory slots, labeled 0A, 0B to 7A, 7B. Memory DIMMs must be installed in pairs in this workstation, and both DIMMs in each pair must be of equal size.
Page 34: I/O Cards
Conﬁguration Field Replaceable Unit (FRU) Conﬁgurations I/O Cards The three I/O slots located in the PCI cage area of the J6700 workstations are 64-bit, 4x, 3.3v, 66 MHz PCI (Peripheral Connect Interface) slots, providing I/O expansion capabilities for the J6700 workstations. CAUTION The J6700 workstations supply about 75 Watts of power to the PCI slots.
Page 35: Troubleshooting
Troubleshooting This chapter provides information about isolating a failing component, known as a Field Replaceable Unit (FRU), in HP VISUALIZE J6700 workstations.
Page 36: Chapter Overview
Troubleshooting Chapter Overview Chapter Overview This chapter contains the following main sections: • Introduction to Troubleshooting • Flowcharts for Troubleshooting • Dealing with a Boot Failure • Identifying LCD-Indicated Conditions • Running System Veriﬁcation Tests • Running ODE-Based Diagnostics • LED Diagnostics Introduction to Troubleshooting To troubleshoot HP VISUALIZE J6700 workstations, you must be familiar with the HP-UX operating system and be able to start and stop processes.
Page 37 Troubleshooting Flowcharts for Troubleshooting Figure 3-1. Main Flowchart for Troubleshooting Chapter 3...
Page 38 Troubleshooting Flowcharts for Troubleshooting Figure 3-2. Console Troubleshooting Flowchart Chapter 3...
Page 39 Troubleshooting Flowcharts for Troubleshooting Figure 3-3. Bootable Device Troubleshooting Flowchart Chapter 3...
Page 40 Troubleshooting Flowcharts for Troubleshooting Figure 3-4. HP-UX Troubleshooting Flowchart Chapter 3...
Page 41: Dealing With A Boot Failure
Troubleshooting Dealing with a Boot Failure Dealing with a Boot Failure This section contains information for searching for bootable media, stable storage, boot command notations, supported boot paths and the Intermediate System Loader (ISL) environment. Some of the examples in this section require the use of the Boot Console Handler, which is discussed in Chapter 5 of this handbook.
Page 42: Searching For Bootable Media
Troubleshooting Dealing with a Boot Failure Searching for Bootable Media To list all devices that contain bootable media, go to the Main Menu of the Boot Console Handler, and then type the following at the prompt: Main Menu: Enter command > search ipl [Enter] The search command searches all buses.
Page 43: Supported Boot Paths
Troubleshooting Dealing with a Boot Failure Here is an example of path number notation: • boot p1 [Enter] attempts to boot from the second path in a list generated by a previous search command. Supported Boot Paths SCSI devices are bootable when connected to any SCSI port on the system. Workstations can only boot from the built-in LAN port.
Page 44: Identifying Lcd-Indicated Conditions
Troubleshooting Identifying LCD-Indicated Conditions Identifying LCD-Indicated Conditions This workstation uses a 2-line LCD, with up to 16-characters per line, to display ﬁrmware/operating system progress codes. These codes are referred to as chassis codes. The information displayed on the LCD has the following format: (Line 1) XXX YYYY: ZZZZZZ (Line 2)
Page 45: Memory Failures
Troubleshooting Identifying LCD-Indicated Conditions Memory Failures The J6700 workstations require special Memory Page Deallocation to be implemented. This feature allows the workstation to provide information to the operating system about memory failures. HP-UX uses this information to map out failing memory areas and continue normal operation.
Page 46: Chassis Codes
Troubleshooting Identifying LCD-Indicated Conditions Chassis Codes Table 3-1 lists all of the chassis codes for the J6700 workstations. Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description CPU n detected an unexpected HPMC. 1n01 SYS BD HPMC occurred CPU n detected an unexpected power fail 1n02 SYS BD...
Page 47 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description CPU n detected an unexpected data 1n12 SYS BD data mem prot tr memory protection trap. CPU n detected an unexpected data 1n13 SYS BD data mem brk trp memory break trap.
Page 48 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description CPU n is starting its external interrupt 1n26 SYS BD CPU n ext intrpt self-test. CPU n is starting its interval timer 1n27 SYS BD CPU n itimer test self-test.
Page 49 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description CPU n is starting its TLB translation 1nB2 SYS BD CPU n TLB trans self-test. The monarch CPU failed. 1nBA SYS BD monarch CPU fail The CPU identiﬁer was out of range.
Page 50 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description CPU n is starting its data cache tag 2n80 SYS BD CPU n dcache tag self-test. CPU n is starting its data cache ECC 2n90 SYS BD CPU n dcache ECC self-test.
Page 51 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description CPU n invoke LDB CPU n is starting the low-level debugger. 3n07 SYS BD CPU n detected an unsupported system 3n09 SYS BD bad sys mde byte mode.
Page 52 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description CPU n is bypassing its late self-tests to 4n01 SYS BD CPU n skip lst save time. CPU n ﬁnished its late self-tests. 4n0E SYS BD CPU n exit lst CPU n is re-executing some of its early CPU n lst erly st...
Page 53 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description CPU n is starting its data cache miss 4n60 SYS BD CPU n dcache miss self-test. CPU n detected an unknown error on the 5n00 SYS BD unknown bus err system bus (Runway).
Page 54 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description Try to ﬁnd a single memory bank to use 7020 SYS BD search for IMM for the initial memory module. DIMM s was the initial memory module 703s DIMM DIMM s IMM vrfy...
Page 55 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description The DIMM table is full--cannot add new 7207 DIMM DIMM table full type. SPD didn’t ﬁnd any memory DIMMs. 7208 DIMM no DIMMs found SPD is checking memory slot s. is DIMM s inst? 721s DIMM...
Page 56 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description Insufﬁcient error-free memory to 7309 DIMM insufficient mem continue. Memory interleave generation failed. 730C SYS BD mem intrlv fail Main memory conﬁguration complete. 730F SYS BD mem config done Starting non-destructive memory test.
Page 57 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description Memory ECC test failed to detect 7611 DIMM ECC single data single-bit data error. Memory ECC test failed to detect 7612 DIMM ECC single ECC single-bit ECC error.
Page 58 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description Printing memory controller status word to 7845 SYS BD mem ctlr stat wd RS-232. Multiple memory errors detected. 7846 SYS BD mem err overflow Memory address outside conﬁgured 7848 SYS BD addr not mapped...
Page 59 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description Cannot load IODC entry_io for boot 80F6 EXT IO boot read error device. Error detected during boot device I/O. 80F7 EXT IO boot IO error Invalid boot device class;...
Page 60 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description Cannot re-establish communications with 8A04 EXT IO No USB keyboard the USB keyboard. Running PCI Built-In Self-Test 8C06 EXT IO PCI BIST test PCI Built-In Self-Test failed. 8C07 EXT IO PCI BIST error...
Page 61 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description Serial port 1 failed to initialize as a 9C51 IO BD bad init SERIAL1 console device. Console display is on serial port 2. 9C52 IO BD consol is SER_2 Initializing built-in graphics as console 9160...
Page 62 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description The monarch CPU is starting the late C3FF SYS/IO late monarch tst (post-memory) monarch-only tests. The late (post-memory) monarch-only C3FF SYS/IO late monarch flt tests failed. Searching for (lab-only) debugger card.
Page 63 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description Look for built-in graphics card. C680 SYS BD builtin graphics Look for graphics card in PCI slot s. C68s SYS BD test graph in s Successfully initialized graphics card in C68s SYS BD...
Page 64 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description The operating system TOC handler is CB03 SYS BD bad OS TOC code invalid. Firmware will soft boot the system. The size of the operating system TOC CB04 SYS BD bad OS TOC len...
Page 65 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description A Transfer of Control caused entry to CB73 SYS BD TOC occurred PDCE_CHECK (the ﬁrmware trap handler). An error was detected on rope r. CB9r IO BD Error on roper PDC_SEED_ERROR triggered an HPMC.
Page 66 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description PCI data parity error. I/O error log word 3 CBC2 IO BD PCI data parity contains the error address. Multiple PCI data parity errors. I/O error CBC4 IO BD PCI data par;...
Page 67 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description A PCI device asserted SERR# multiple CBE2 IO BD PCI SERR#; OV times. Unknown PCI error detected. CBE3 IO BD Unknown PCI err Parity error between system I/O controller CBE6 SYS BD AtoE rope perr...
Page 68 Troubleshooting Identifying LCD-Indicated Conditions Table 3-1. Chassis Codes for J6700 Workstations Ostat Code Message Description A High-Priority Machine Check occurred CBFF SYS BD multiple HPMCs while processing another HPMC. Slave CPU n entering the ﬁnal CC0n SYS BD CPU n OS rendezvs rendezvous, waiting for the operating system to awaken it.
Page 69: Running System Veriﬁcation Tests
Troubleshooting Running System Veriﬁcation Tests Running System Veriﬁcation Tests HP-UX uses an online diagnostics product called the Support Tools Manager that allows system operation veriﬁcation. Three interfaces are available with the Support Tools Manager: a command line interface (accessed through the cstm command), a menu-driven interface (accessed through the mstm command), and the graphical user interface (accessed through the xstm command).
Page 70: Running Ode-Based Diagnostics
Troubleshooting Running ODE-Based Diagnostics Running ODE-Based Diagnostics The Ofﬂine Diagnostic Environment (ODE) consists of diagnostic modules for testing and verifying system operation. ODE provides all the necessary functions for the user to load speciﬁed tests and interact with those tests. ODE is an ISL utility.
Page 71: Using The System Board Leds For Troubleshooting
Troubleshooting Using the System Board LEDs for Troubleshooting Using the System Board LEDs for Troubleshooting This section provides a description of the system board’s Light Emitting Diodes (LEDs) and how to use them for troubleshooting. These LEDs are located inside of the workstation on the system board’s left-back edge.
Page 72 Troubleshooting Using the System Board LEDs for Troubleshooting Table 3-2. Interpreting the System Board LEDs LED Name LED’s Color Description When On VRM0 Green This light, when on, indicates that the voltage regulator module is working correctly for processor zero. The default state for this light is on.
Page 73: Troubleshooting With System Board Leds
Troubleshooting Using the System Board LEDs for Troubleshooting Table 3-3. Blink Sequences for the FANS LED Blink LED Blink Sequence Description Sequence (black dot represents 0.1 second LED on; white dot Number is 0.1 second LED is off) System Controller Error Blink Sequences System controller shut off power to the system because...
Page 74 Troubleshooting Using the System Board LEDs for Troubleshooting Table 3-4. Solutions for the Non-Default LED States Non-Default Solution LED Name State VRM0 If the following solutions do not bring this LED back on, replace VRM0 board. • Swap VRM cards to determine if VRM0 is bad •...
Page 75 Troubleshooting Using the System Board LEDs for Troubleshooting Table 3-4. Solutions for the Non-Default LED States Non-Default Solution LED Name State FANS OFF or If the following solutions do not bring the LED back on blink or cause it to properly blink, replace the system board. sequence 4, Unplug the system and replace the 5 or 6...
Page 76 Troubleshooting Using the System Board LEDs for Troubleshooting Chapter 3...
Page 77: Field Replaceable Units (Frus)
Field Replaceable Units (FRUs) This chapter lists the Field Replaceable Units (FRUs) for the HP VISUALIZE J6700 workstations. This chapter then provides procedures for removing and replacing the FRUs in the workstations.
Page 78: Chapter Overview
Field Replaceable Units (FRUs) Chapter Overview Chapter Overview This chapter contains the following main sections: • Tools Required • Exchange and Nonexchange Part Numbers • FRU Removal and Replacement — Electrostatic Discharge (ESD) Precautions — Prerequisite Steps for All Removal and Replacement Procedures —...
Page 79: Tools Required
Field Replaceable Units (FRUs) Tools Required Tools Required Use the following tools to remove or replace FRUs: • Light-duty ﬂat blade screwdriver with 6-inch (150 mm) blade • T-15 Torx and T-20 (for rack mounting) Torx drivers • ESD equipment (see the “Electrostatic Discharge (ESD) Precautions” section later in this chapter for detailed information) Chapter 4...
Page 80: Exploded View Diagram
Field Replaceable Units (FRUs) Exploded View Diagram Exploded View Diagram Figure 4-1 shows an exploded view of the internal components (FRUs) in the J6700 workstations. Refer to this ﬁgure to identify the various workstation FRUs while performing the FRU removal and replacement procedures in this chapter. Figure 4-1.
Page 81: Exchange And Nonexchange Part Numbers
Field Replaceable Units (FRUs) Exchange and Nonexchange Part Numbers Exchange and Nonexchange Part Numbers In this chapter we refer to exchange and nonexchange part numbers. You must return FRUs with exchange part numbers in exchange for replacement FRUs. Do not return FRUs with nonexchange part numbers –...
Page 82 Field Replaceable Units (FRUs) Exchange and Nonexchange Part Numbers The following Tables 4-2 lists the nonexchange part numbers for the J6700 workstation. Table 4-2. J6700 Nonexchange Part Numbers Numbers in Figure 4-1 Part Number Description A5990-62023 CD ROM slim-line, ATAPI Assembly A5990-66530 PCA, SCA backplane (disk drive) A5990-62015...
Page 83 Field Replaceable Units (FRUs) Exchange and Nonexchange Part Numbers Table 4-2. J6700 Nonexchange Part Numbers Numbers in Figure 4-1 Part Number Description A5990-40010 Cosmetic cover (without logo) A5990-40009 Deskside pedestal Not Shown A5990-00044 Drip pan Not Shown A4983-60111 USB mouse, 3 buttons Not Shown A4983-60401 USB keyboard, U.S.
Page 84: Fru Removal And Replacement
Field Replaceable Units (FRUs) FRU Removal and Replacement FRU Removal and Replacement The procedures in this section describe how to remove and replace J6700 workstation FRUs. Observe the electrostatic discharge (ESD) precautions and the prerequisites for removing and replacing FRUs in the next two subsections, as well as any NOTEs, CAUTIONs, and WARNINGs in each FRU removal and replacement procedure.
Page 85: Prerequisite Steps For All Removal And Replacement Procedures
Field Replaceable Units (FRUs) FRU Removal and Replacement Prerequisite Steps for All Removal and Replacement Procedures You must complete the following steps before performing any of the FRU removal and replacement procedures in this chapter: 1. Power off the workstation (either by executing shutdown -h as root, or by simply pressing the power switch on the front panel of the workstation, which accomplishes the same thing), as well as the monitor and any attached peripheral devices.
Page 86: Front Bezel And Top Cover
Field Replaceable Units (FRUs) FRU Removal and Replacement Front Bezel and Top Cover This section describes how to remove and replace the J6700 workstation’s front bezel and top cover. Note that you can perform certain operations, like removing and replacing hard disk drives, simply removing the front bezel of the workstation.
Page 87 Field Replaceable Units (FRUs) FRU Removal and Replacement Removing the Top Cover Figure 4-2. Removing the Top Cover - Remove all connectors from - Place workstation on a padded back of workstation surface - Remove workstation from - Remove bezel pedestal.
Page 88 Field Replaceable Units (FRUs) FRU Removal and Replacement Removing the LCD Panel To remove the LCD panel, do the following: Figure 4-3. Removing the LCD Panel 1. Push LCD tab from one side to remove 2. Remove LCD 3. Remove connector To replace the LCD panel, perform the above steps in reverse.
Page 89 Field Replaceable Units (FRUs) FRU Removal and Replacement Removing the Hard Disk Drives To remove a hard disk drive do the following: Figure 4-4. Removing the Hard Disk Drives 1. Remove optional locking thumbscrew 2. Press HDD cover release tab to remove cover Locking Thumbscrew Removing a HDD...
Page 90 Field Replaceable Units (FRUs) FRU Removal and Replacement Removing the Hard Disk Drive Backplane To replace the hard disk drive backplane, do the following: Figure 4-5. Removing the Hard Disk Drives Backplane Remove PCI Cage - Remove disk drives BEFORE removing - Lift PCI handle to remove PCI cage board.
Page 91: Internal Cd Rom Drive
Field Replaceable Units (FRUs) FRU Removal and Replacement Internal CD ROM Drive To remove the CD ROM drive, do the following: Figure 4-6. Removing the CD ROM Drive 1. Press sides of connector in back of CD to remove cable 2.
Page 92: Power Supply
Field Replaceable Units (FRUs) FRU Removal and Replacement Power Supply To remove the power supply, do the following: Figure 4-7. Removing the Power Supply - Remove two VRM connectors - Remove VRM 1 board as shown connector connector - Remove screw from back of workstation to remove power plug - Disconnect five connectors (2-6) power plug Back...
Page 93 Field Replaceable Units (FRUs) FRU Removal and Replacement Figure 4-8. Removing the Power Supply (cont’d) - Remove two screws from front of workstation - Push power supply to back of workstation to lift out. To replace the power supply, do the above steps in reverse. Chapter 4...
Page 94: Pci Cage
Field Replaceable Units (FRUs) FRU Removal and Replacement PCI Cage To remove the PCI Cage, do the following: Figure 4-9. Removing the PCI Cage - Lift PCI handle to remove cage from workstation 1. Slide PCI retainer back 2. Lift off cage I N E - Remove screw to remove card - Slide I/O card out as shown...
Page 95: Speaker
Field Replaceable Units (FRUs) FRU Removal and Replacement Figure 4-10. Removing the PCI Backplane 1. Disconnect fan power plug 2. Remove mounting screw Fan power plug mounting screw - Slide board to back of cage and lift out To replace the PCI Backplane and Cage, do the above steps in reverse. Speaker The speaker is integrated into the power supply.
Page 96: Removing The System Board
Field Replaceable Units (FRUs) FRU Removal and Replacement Removing the System Board To remove the system board, do the following: Figure 4-11. Removing the System Board Lift PCI handle to remove PCI cage from workstation Remove memory cards from system board Remove VRM connectors and VRM 0 and VRM 1 cards - Remove screw from back of workstation to remove power plug...
Page 97 Field Replaceable Units (FRUs) FRU Removal and Replacement Figure 4-12. Removing the System Board - Remove two mounting screws from - Remove four serial port screws system board. from back of workstation. Back Mounting Screws serial port screws - Pull system board toward front of workstation to remove from slots - Lift system board up Slots Front...
Page 98: Replacing The System Board
Field Replaceable Units (FRUs) FRU Removal and Replacement Replacing the System Board To replace the system board, perform the above steps in reverse. Pay close attention to installing the PCI cage. Figure 4-13. Replacing the System Board - Reverse steps - Install PCI cage in workstation, with handle up, then press down.
Page 99: Removing And Replacing The Real-Time Clock
Field Replaceable Units (FRUs) FRU Removal and Replacement Removing and Replacing the Real-Time Clock To remove the real-time clock, you ﬁrst need to follow the procedure in the section “Front Bezel and Top Cover” of this chapter. After this procedure has been completed, you can remove the real-time clock as shown in Figure 4-14.
Page 100 Field Replaceable Units (FRUs) FRU Removal and Replacement Chapter 4...
Page 101: Boot Console Handler
Boot Console Handler This chapter explains how to use the Boot Console Handler, which provides an interactive environment after the power-on sequence in HP VISUALIZE J6700 workstations.
Page 102: Chapter Overview
Boot Console Handler Chapter Overview Chapter Overview This chapter contains the following main sections: • Boot Console Handler Features • Accessing the Boot Console Handler • Boot Console Menus • Booting the Workstation • Searching for Bootable Media • Resetting the Workstation •...
Page 103: Boot Console Handler Features
Boot Console Handler Boot Console Handler Features Boot Console Handler Features There are times when you want to interact directly with the J6700 workstation before it boots the operating system. These workstations provide a menu-driven Boot Console Handler that allows you to perform special tasks, display information, and set certain system parameters, even if the operating system is unavailable.
Page 104: Accessing The Boot Console Handler
Boot Console Handler Accessing the Boot Console Handler Accessing the Boot Console Handler To access the Boot Console Handler, follow these steps: 1. Close any ﬁles and applications on the workstation. 2. Press the power switch on the front panel of the workstation to power it off. NOTE There is no need to manually shut down the HP-UX operating system on the workstation before powering it off.
Page 105: Boot Console Menus
Boot Console Handler Boot Console Menus Boot Console Menus The boot console menus follow, showing the various tasks you can perform and the available information. The shortened version of each command is indicated by the uppercase letters. Help is available for all the menus and commands by using either help, he, or ? and the menu or command for which you want help.
Page 106 Boot Console Handler Boot Console Menus ------ Configuration Menu ----------------------------- Command Description ------- ----------- AUto [BOot|SEArch] [ON|OFF] Display or set specified flag BootID [<proc> [<boot ID>]] Display or modify processor boot ID BootINfo Display boot-related information CPUconfig [<proc>[ON|OFF]] Config/deconfig processor DEfault Set the system to predefined values FanChoice [DeskSide|RackMount]...
Page 107 Boot Console Handler Boot Console Menus ------ Information Menu ------------------------------- Command Description ------- ----------- Display all system information BootINfo Display boot-related information CAche Display cache information ChipRevisions Display revisions of VLSI and firmware COprocessor Display coprocessor information FwrVersion Display firmware version Display I/O interface information LanAddress Display built-in system LAN address...
Page 108 Boot Console Handler Boot Console Menus ------ Service Menu ----------------------------------- Command Description ------- ----------- ChassisCodes [<proc>|ON|OFF] Display/enable/disable chassis codes CLEARPIM Clear (zero) the contents of PIM EepromRead [<addr> [<len>]] Read EEPROM locations MemRead <addr>[<len>] [<type>] Read memory locations PciDelay [<value>] Display or set PCI delay value PDT [CLEAR] Display or clear the Page...
Page 109: Booting The Workstation
Boot Console Handler Booting the Workstation Booting the Workstation You usually start a workstation by turning it on and waiting for HP-UX to boot automatically. However, you may not always want the usual boot sequence to occur. For example, you may want to start the workstation from an operating system that is stored on a device that is different from the usual boot device.
Page 110 Boot Console Handler Booting the Workstation • If you wish to interact with the Initial System Loader (ISL) before booting the workstation, follow the directions in the section “Accessing the Boot Console Interface” found in this chapter, and type the following at the prompt: Main Menu: Enter command >...
Page 111: Searching For Bootable Media
Boot Console Handler Searching for Bootable Media Searching for Bootable Media To list all devices that contain bootable media, follow the directions in the section “Accessing the Boot Console Handler” found in this chapter, and type the following at the prompt: Main Menu: Enter command >...
Page 112: Resetting The Workstation
Boot Console Handler Resetting the Workstation Resetting the Workstation To reset the workstation to its predeﬁned values, follow the directions in the section “Accessing the Boot Console Handler” found in this chapter, and type the following at the prompt to access the Conﬁguration Menu: Main Menu: Enter command >...
Page 113: Displaying And Setting Paths
Boot Console Handler Displaying and Setting Paths Displaying and Setting Paths A path is the hardware address of a device that is attached to the I/O system of a workstation. The path command sets the system paths shown in Table 5-1. The path command sets and displays the hardware address of a speciﬁed device attached to the I/O bus of the workstation.
Page 114 Boot Console Handler Displaying and Setting Paths To set a system path to a new value, follow the directions in the section “Accessing the Boot Console Handler” found in this chapter, and type the following at the prompt: Main Menu: Enter command > path path_type path [Enter] where path_type is one of the path types listed in Table 5-1 and path is the speciﬁcation of the path in Mnemonic Style Notation (as described in Table 5-2).
Page 115: Displaying And Setting The Monitor Type
Boot Console Handler Displaying and Setting the Monitor Type Displaying and Setting the Monitor Type The workstation ships from the factory preset to use a monitor with a speciﬁc resolution and frequency. If the workstation’s monitor is replaced with a different type of monitor, you may have to reconﬁgure the workstation to support the new monitor.
Page 116: Displaying The Current Monitor Conﬁguration
Boot Console Handler Displaying and Setting the Monitor Type Displaying the Current Monitor Conﬁguration To display the current monitor conﬁguration for the workstation from the Conﬁguration Menu of the Boot Console Handler, follow the directions in the section “Accessing the Boot Console Handler”...
Page 117 Boot Console Handler Displaying and Setting the Monitor Type MONITOR INFORMATION Path Slot Head Type Size Freq Class ---- ---- ---- ---- --------- ---- ----- GRAPHICS(1) 1280x1024 75Hz PCI GRAPHICS(1) 1280x1024 75Hz PCI, Double buffered GRAPHICS(1) 1280x1024 75Hz PCI, Greyscale GRAPHICS(1) 1280x1024 75Hz PCI, Double buffered, Greyscale GRAPHICS(1)
Page 118: Setting The Monitor Type At Power On
Boot Console Handler Displaying and Setting the Monitor Type Setting the Monitor Type at Power On If you replace a workstation’s monitor with a different monitor type, and do not set the workstation’s graphics parameters by using the monitor command before doing so, you may need to perform the following if your screen is blank.
Page 119: Troubleshooting Monitor Problems
Boot Console Handler Displaying and Setting the Monitor Type Troubleshooting Monitor Problems In the event that the console stops displaying to the graphics device, use the following procedure to set the console for displaying to an external terminal: 1. Turn off the workstation’s power. 2.
Page 120: Displaying The Current Memory Conﬁguration
Boot Console Handler Displaying the Current Memory Conﬁguration Displaying the Current Memory Conﬁguration The following sample screen output uses the memory command to show a memory conﬁguration table with properly-installed and conﬁgured memory. To display the current memory conﬁguration for a workstation, ﬁrst follow the directions in the section “Accessing the Boot Console Handler”...
Page 121 Boot Console Handler Displaying the Current Memory Conﬁguration Memory Installation Guidelines For best performance, load DIMMs in ascending slot order: 0, 1, 2, ... • For DIMMs to work, both DIMMs in a slot pair (a/b) must be the same type. (Same part number = same type) Active, Installed Memory : 768MB of SDRAM...
Page 122: Displaying The Status Of The I/O Slots
Boot Console Handler Displaying the Status of the I/O Slots Displaying the Status of the I/O Slots The IO command lets you identify all built-in I/O devices and optional I/O devices installed in the option slots. It is available in the Information Menu. To use the IO command from the Information Menu of the Boot Console Handler, type the following: Information Menu: Enter command >...
Page 123: Setting The Auto Boot And Auto Search Flags
Boot Console Handler Setting the Auto Boot and Auto Search Flags Setting the Auto Boot and Auto Search Flags The auto boot and auto search ﬂags are variables stored in the system’s non-volatile memory. (Non-volatile memory retains its contents even after power is turned off.) If you reset these ﬂags to new values, the change takes effect the next time you reboot the workstation.
Page 124: Displaying And Setting The Security Mode
Boot Console Handler Displaying and Setting the Security Mode Displaying and Setting the Security Mode The secure ﬂag is a variable stored in non-volatile memory. (Non-volatile memory retains its contents even after power is turned off.) If you reset this ﬂag to a new value, the change takes effect the next time you reboot the workstation.
Page 125: Displaying And Setting Fastboot Mode
Boot Console Handler Displaying and Setting Fastboot Mode Displaying and Setting Fastboot Mode When fastboot is enabled (set to on), the workstation does a quick check of the memory and skips some processor selftests during its power-on selftests. This enables the workstation to complete its boot process quicker.
Page 126: Displaying The Lan Station Address
Boot Console Handler Displaying the LAN Station Address Displaying the LAN Station Address It is sometimes necessary to supply the LAN station address of the workstation to other users. For example, if the workstation is to become a member of a cluster, the cluster administrator needs to know the LAN station address in order to add the workstation to the cluster.
Page 127: Displaying System Information
Boot Console Handler Displaying System Information Displaying System Information The all command allows you to display the system’s processor revision and speed, cache size, memory size, ﬂag settings, and the boot and console paths. To display system information, from the Information Menu type the following: Information Menu: Enter command >...
Page 128: Using Remote Power-On
Boot Console Handler Using Remote Power-On Using Remote Power-On The J6700 workstation has a remote power-on feature that allows you to power up and shut down your workstation remotely through the RS232 port. The RS232 receive line is monitored by the system board Remote Power Controller (RPC). This controller responds to the following commands: Press: Type:...
Page 129: Troubleshooting Hint For An Unresponsive Rpc
Boot Console Handler Using Remote Power-On 2. Press any key. You will then see the message: Boot terminated The Main Menu of the boot console appears. 3. At the Main Menu prompt, type the following and press Enter Main Menu: Enter command > service 4.
Page 130: Setting The Fan Speed
Boot Console Handler Setting the Fan Speed Setting the Fan Speed There are two fan speed settings available on the J6700 workstation. The RackMount fan speed is used for J6700s that are installed in a rack. The DeskSide fan speed is used for J6700s that are used as desk-side systems.
Page 131 Boot Console Handler Setting the Fan Speed 3. Enter the following command at the Conﬁguration Menu prompt: Configuration Menu: Enter command > FanChoice DeskSide 4. Return to the Main Menu and enter this command at the prompt to continue booting: Main Menu: Enter command >...
Page 132: Initial System Loader (Isl) Environment
Boot Console Handler Initial System Loader (ISL) Environment Initial System Loader (ISL) Environment The ISL environment provides the means to load the operating system (HP-UX) environment. The ISL environment also provides an ofﬂine platform to execute optional diagnostic and utility programs from a boot device when HP-UX does not load. The ISL program is the ﬁrst program loaded into main memory from an external medium (LAN, disk, or tape) and launched by the initial program loader (IPL) routine from the Boot Administration environment.
Page 133: Isl User Commands
Boot Console Handler Initial System Loader (ISL) Environment ISL User Commands The following commands that are available in the ISL environment allow you to display and modify the boot characteristics of the system. • help - lists ISL command menu and available utilities. •...
Page 134 Boot Console Handler Initial System Loader (ISL) Environment Chapter 5...
Page 135: Block Diagram
Block Diagram This chapter contains the block diagram for the J6700 workstation’s system board and PCI board.
Page 136: System Board And Pci Board
Block Diagram System Board and PCI Board System Board and PCI Board Figure 6-1. Block Diagram of the J6700’s System Board and PCI Board Chapter 6...
Page 137: Speciﬁcations
Speciﬁcations This appendix lists the environmental and electrical speciﬁcations for the HP VISUALIZE J6700 workstations.
Page 138: Environmental Speciﬁcations
Speciﬁcations Environmental Speciﬁcations Environmental Speciﬁcations Altitude Operating: 0–10,000 ft (0–3,000 m) @ 0 to +45˚ C Non-operating: 15,000 ft (0–4,500 m) @ –40 to +70˚ C DC Magnetic Field Interference Operating: <1 Gauss at surface of product Non-operating: <2 milli Gauss @ 7 feet Electromagnetic Interference (EMI) Emissions: FCC Class A CISPR A...
Page 139: Shock
Speciﬁcations Environmental Speciﬁcations Shock Operating: 20g at 3ms, 1/2 sine in normal axis with no hard errors Non-operating: 80g at 3ms, 1/2 sine, normal axis Vibration Operating random: 0.21 Grms, 5–500 Hz Swept sine survival: 0.5 g peak, 5–500 Hz Random survival: 2.09 Grms, 5–500 Hz Appendix A...
Page 140: Electrical Speciﬁcations
Speciﬁcations Electrical Speciﬁcations Electrical Speciﬁcations Input Power J6700 AC Frequency: 47–63 Hz Maximum Power Input: 715 Watts Maximum Current: 7.4–6.2 Amps AC at 100–120VAC 3.7–3.2 Amps AC at 200–230VAC Appendix A...
Page 141: Scsi Connections
SCSI Connections This appendix provides information about connecting SCSI (Small Computer System Interface) devices to an HP VISUALIZE J6700 workstation.
Page 142: Appendix Overview
SCSI Connections Appendix Overview Appendix Overview This appendix contains the following main sections: • SCSI Bus Differences • SCSI Restrictions • SCSI Bus Length Constraints • Assigning SCSI Device IDs • Connecting to the SCSI Ports NOTE When attaching external SCSI devices, be sure to terminate the last device on each external SCSI bus.
Page 143: Scsi Bus Differences
CAUTION Do not connect SE SCSI devices to the LVD SCSI connector, or vice versa, because damage may occur. Currently Hewlett-Packard does not support mixing SE and LVD devices on the same SCSI bus. Table B-1. SCSI Bus Differences...
Page 144: Scsi Restrictions
SCSI Connections SCSI Restrictions SCSI Restrictions This section describes the SCSI restrictions that apply to the J6700 workstations in the following areas: • Cables • Terminators • SCSI conﬁguration constraints NOTE The SE SCSI bus supports only 7 devices because address 7 is reserved by the system.
Page 145: Scsi Conﬁguration Constraints
SCSI Connections SCSI Restrictions SCSI Conﬁguration Constraints The number of SCSI devices per bus is limited (see Table C-1 earlier in this appendix). Before adding another SCSI device, determine if the system can support the additional device. Appendix B...
Page 146: Scsi Bus Length Constraints
SCSI Connections SCSI Bus Length Constraints SCSI Bus Length Constraints This section discusses SCSI bus lengths constraints for the SE and LVD SCSI buses. SE SCSI Bus Length The maximum cable length for an SE SCSI bus is 3 meters. The J6700 workstation use a negligible amount of this maximum cable length.
Page 147: Assigning Scsi Device Ids
SCSI Connections Assigning SCSI Device IDs Assigning SCSI Device IDs Before assigning a SCSI device ID to a new SCSI device, you need to determine which SCSI device IDs are available. To view the SCSI IDs already in use, type the following command at the prompt and press [Enter]: /usr/sbin/ioscan -f After a few moments, the ioscan utility lists all of the I/O devices it could ﬁnd.
Page 148: Assigning External Scsi Device Ids
SCSI Connections Assigning SCSI Device IDs Assigning External SCSI Device IDs You can determine which SCSI devices are currently in use by looking under the H/W Path heading in the output from the ioscan command. The entry 10/0/15/0 is the built-in SCSI bus.
Page 149: How To Connect An Se Scsi Device
SCSI Connections How To Connect An SE SCSI Device How To Connect An SE SCSI Device This section describes how to connect to the workstation’s SE SCSI port. Figure B-1. SCSI Port Connections IOIOI SERIAL LAN TP 10/100 SCSI COMPATIBLE CABLE REQUIRED SE/LVD SCSI Connector NOTE The last external device connected to the SCSI bus must be terminated with a...
Page 150 SCSI Connections How To Connect An SE SCSI Device Appendix B...
Page 151: Related Documentation
Related Documentation This appendix lists the part numbers and titles of documents related to the HP VISUALIZE J6700 workstations.
Page 152: Additional Documentation
Related Documentation Additional Documentation Additional Documentation Site Preparation Guide • A5990-90005 – Site Preparation Guide HP VISUALIZE J6000 Workstations and Multiple System Conﬁgurations Installation Poster and Getting Started Guide • A5990-90000 - QuikInstall Poster HP VISUALIZE J6000 Workstation • A5990-90022 - Getting Started Guide HP VISUALIZE J6700 Workstation Parts and Replacement Guide and Technical Reference •...

This manual is also suitable for:

Visualize j6700

HP j6700 - Workstation Service Handbook

1 Product Information

2 Conﬁguration

3 Troubleshooting

4 Field Replaceable Units (Frus)

5 Boot Console Handler

6 Block Diagram

Speciﬁcations

SCSI Connections

Appendix Overview

Related Documentation

Quick Links

Service Handbook

Troubleshooting

Related Manuals for HP j6700 - Workstation

Summary of Contents for HP j6700 - Workstation

This manual is also suitable for:

Table of Contents