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Canon imageRUNNER ADVANCE C7500 III Series Service Manual
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Canon imageRUNNER ADVANCE C7500 III Series Service Manual

Canon imageRUNNER ADVANCE C7500 III Series Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE C7500 III Series

  • Page 1 Canon Service Guide...
  • Page 2 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Published by Canon U.S.A., Inc. One Canon Park Melville, NY 11747-3336 1-800-OK-CANON E-Mail: serviceplanning@cusa.canon.com Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Canon Partner Portal website: https://www.partners.usa.canon.com...
  • Page 3 July 2019 Introduces Unified Firmware Platform V3.9 and its features. V. E • Correction to the Dealer Sales/Service Requirements • Changed References of ISG Central to the Canon USA Partner October 2019 Portal. March 2020 Introduces Unified Firmware Platform V3.10 and its features.
  • Page 4 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.
  • Page 5 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Contents Product Overview and Configuration ....................1 A. Overview ............................1 B. Unified Firmware Platform ....................... 3 C. Configuration ............................ 4 D. Estimated Performance Standard ....................13 E. Monthly Copy Volume ........................14 1.
  • Page 6 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Security Features and Options ......................25 A. Authentication and Usage Management ..................25 1. Universal Login Manager ......................25 2. Department ID Management ....................25 3. UA (Universal Authentication) ....................25 4.
  • Page 7 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide D. Device Security and Management Software .................. 42 1. AA-PROX (Advanced Authentication – Proximity Card) ............42 2. uniFLOW Device Security & Management ................42 3. uniFLOW Serverless Secure Print .................... 42 4.
  • Page 8 T. MEAP Counter ..........................83 U. Toner Bottle Counter ........................84 Limited Warranty Support ........................ 85 A. imageRUNNER ADVANCE C7500 III Series Limited Warranty Conditions ........85 B. GPR-56 Drum Unit Limited Warranty ..................... 85 C. Warranty Programs ........................86 D.
  • Page 9 Edition imageRUNNER ADVANCE platform features enhancements focused on Workflow Efficiency, Device & Fleet Management Efficiency, Security, Cost Management, Sustainability, and Reliability. The Canon imageRUNNER ADVANCE C7500 III Series is the successor to the imageRUNNER ADVANCE C7500 II Series and imageRUNNER ADVANCE C7500 Series devices.
  • Page 10 Encrypted PDF • Device Digital Signature PDF • All imageRUNNER ADVANCE C7500 III Series machines are ENERGY STAR Certified. If any options are installed, the device may no longer be ENERGY STAR certified. Canon imageRUNNER ADVANCE C7500 III Series Service Guide...
  • Page 11 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide B. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all Third Generation imageRUNNER ADVANCE devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported Third Generation imageRUNNER ADVANCE devices.
  • Page 12 Canon imageRUNNER ADVANCE C7500 III Series Service Guide Configuration Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the Canon Partner Portal (https://www.partners.usa.canon.com) for the most up-to-date Item Numbers.
  • Page 13 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 2 – Finishing Accessories (Advanced Finishing) Item Item Number 5, 6 Staple Finisher-X1 0099C002AA 5, 7 Booklet Finisher-X1 0100C002AA Document Insertion Unit-N1 (for Staple Finisher-X1 or Booklet Finisher-X1) 0102C002AA Paper Folding Unit-J1 (for Staple Finisher-X1 or Booklet Finisher-X1)
  • Page 14 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 3 – Finishing Accessories (Office Finishing) Item Item Number 5, 10, 11 Staple Finisher-V2 0124C003BA 5, 10, 12 Booklet Finisher-V2 0125C003BA Document Insertion Unit-Q1 1196C001AA (for Staple Finisher-V2 and Booklet Finisher-V2)
  • Page 15 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 4 – Hardware Accessories Item Item Number Paper Deck Unit-E1 0162C002AA POD Deck Lite-C1 0163C002AA Multi Drawer Paper Deck-C1 1136C002AA Copy Tray-R2 0164C002AA Tab Feeding Attachment-F1 8930B001AA Envelope Feeder Attachment-F1 (additional for main unit cassettes)
  • Page 16 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 5 – System Connectivity Accessories eLAN Item Item Item Number Number PCL International Font Set-A1 4821B003AA Barcode Printing Kit-D1 3999B004AA MEAP Web Connection Kit V5.2 for Gen3 4848B065AJ Universal Send Trace & Smooth PDF Kit-A1...
  • Page 17 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 6 – System Connectivity Accessories - imagePASS Item Item Number imagePASS-N2 3440C001AA Fiery Compose 2351B006AA Fiery Impose 6596A042AA Fiery Impose and Compose 6596A043AA Productivity Package Web Activate 7752A029AA X-Rite i1 (for imagePASS-N2)
  • Page 18 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 7 – imageRUNNER ADVANCE Solutions eLAN Item Item Item Number Number imageRUNNER ADVANCE Desktop V4.3 1L 4140B764AA with 3 years Software Maintenance imageRUNNER ADVANCE Desktop V4.3 5L 4140B765AA with 3 years Software Maintenance imageRUNNER ADVANCE Desktop V4.3 20L...
  • Page 19 Partner Portal. The Application/Jar file can be attained through download only from http://www.canon.com/fau/downloads/. MiCard PLUS SC supports 35 different proximity cards types. Refer to the Canon Partner Portal for a complete list of supported card frequencies Requires Worldox/Web Server with a version date of September 25th, 2014 or later with “Active Profile” module add on installed.
  • Page 20 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 8 – Supplies and Consumables Item Item Number Stamp Ink Cartridge-C1 1857B001AA Stamp Unit-B1 1858B001AA Staple Cartridge-X1(for Staple Finisher-V2 & Booklet Finisher-V2) 0146C001AA Staple Cartridge-Y1 (for Booklet Finisher-V2) 0148C001AA Staple-N1 (for Staple Finisher-X1 & Booklet Finisher-X1)
  • Page 21 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Estimated Performance Standard The EPS (Estimated Performance Standard) is an estimate of the maximum print and scan volume the machine can achieve during its performance life. The EPS is based on: •...
  • Page 22 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Monthly Copy Volume 1. The Optimum Performance Range The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high-level of performance and print/copy quality.
  • Page 23 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Hardware Accessory Options Canon Branded paper feed, accessories and finishers for the imageRUNNER ADVANCE C7500 III Series. Refer to the Appendix to see the specifications for the hardware accessory options. Printer Cover-H1 •...
  • Page 24 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Upright Control Panel-H1 • The upright control panel, features a pressure type 10.4” SVGA Full-Color touchscreen • The user can adjust the position and angle of the control panel to enables...
  • Page 25 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Booklet Finisher-V2 • Finisher provides stacking for up to 3,500 sheets (LTR @ 20 lb bond (80 g/m • Supports corner or double staple up to 65 sheets of paper (@ 20 lb bond (80 g/m •...
  • Page 26 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Multi Function Professional Puncher-B1 • Provides a variety of punch patterns, which are available as die sets (replaced by the end-user) • Provides the end-user the ability to create off-line plastic spiral bound books •...
  • Page 27 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Figure 1 – imageRUNNER ADVANCE C7500 III Series Hardware Configuration Chart Canon imageRUNNER ADVANCE C7500 III Series Service Guide March 2020 Revision 4 Page 19...
  • Page 28 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide III. System Features and Options The functionality of the imageRUNNER ADAVANCE C7500 Series can be expanded by installing the following system related optional accessories and software. Copy and Print Options 1. imagePASS-N2 •...
  • Page 29 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Universal Send and Fax Options 1. Universal Send Trace & Smooth PDF Kit-A1 • Enables the user to make Trace & Smooth PDF, and Adobe Reader Extensions PDF files. • Requires license activation via the LMS.
  • Page 30 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide 7. Remote Fax Kit-A1 • The Remote Fax Kit-A1 enables an imageRUNNER ADVANCE device without a Fax board installed (the client device) to utilize the Super G3 Fax board installed in another imageRUNNER ADVANCE device (the fax server) to send and receive fax documents via the server.
  • Page 31 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide IV. Document Storage Capabilities The imageRUNNER ADVANCE C7500 III Series machines offer methods to store and access scanned documents and files via built-in storage and external storage. • Mail Box •...
  • Page 32 USB port to scan and store documents in the PDF, JPEG, TIFF, XPS or OOXML file format. Users can also print files stored in the memory media from an imageRUNNER ADVANCE C7500 III Series machine at any time with the desired print settings.
  • Page 33 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Security Features and Options imageRUNNER ADVANCE C7500 Series machines include comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. Options available for the imageRUNNER ADVANCE C7500 with the imagePASS Server attached.
  • Page 34 Note: To purchase a license of uniFLOW Online, training is required. Training is required to obtain support for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the...
  • Page 35 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide 7. uniFLOW Online Express uniFLOW Online Express is a cloud-based authentication and cost tracking solution. It is used to help businesses manage their print environment without having to invest in a print server infrastructure, and enables them to keep control of the printing and scanning process.
  • Page 36 Optional Security Kits (HDD Data Erase Kit and Mirroring Kit) • Optional Removable Hard Disk Kit CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See the DISCLAIMER, on page for further details.) 1. Initialize All Data/Settings Function The Initialize All Data/Settings function is a standard function on all Canon devices.
  • Page 37 Once the TPM setting is activated, if the end user fails to back up the TPM key, or if the end user loses the TPM key, it may result in permanent, unrecoverable data loss, for which Canon U.S.A., Inc. is not liable. (See the DISCLAIMER, on page for further details.)
  • Page 38 • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.
  • Page 39 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide 6. HDD Data Encryption Kit The HDD Data Encryption Kit is a standard feature for the imageRUNNER ADVANCE Series designed to protect all temporary data and stored documents on the internal disk drive through industry-standard encryption algorithms.
  • Page 40 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Document Security The imageRUNNER ADVANCE C7500 III Series machines offer several document security modes to protect printed and distributed documents. 1. Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic...
  • Page 41 IEEE standard 2600 certification, although the machine will continue to operate properly. Not available at the time of the imageRUNNER ADVANCE C7500 III Series product launch A protection profile of the evaluation assurance level "EAL3+ALC_FLR.2" Canon imageRUNNER ADVANCE C7500 III Series Service Guide...
  • Page 42 2. Filtering by Port Number Using the Address Filter system administrators can grant or deny access to the imageRUNNER ADVANCE C7500 III Series for specific groups or users via Port numbers (MAC Addresses). Port Number filtering permits or rejects incoming packets from IP addresses or ranges of IP addresses. In addition, IP address filters to outbound connections can be applied.
  • Page 43 Device Configuration Management function or the imageWARE Enterprise Management Console Device Configuration Management Plug-In, and can be copied to multiple devices. Refer to the imageRUNNER ADVANCE C7500 III Series Service Manual for more details 2. Restrict Service Representation Access Function...
  • Page 44 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide IMPORTANT In the event that the system administrator password becomes unavailable, the password can be cleared by the service technician using service mode if the Restrict Service Representation Access Function is set to ‘Off’.
  • Page 45 A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.
  • Page 46 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Scan Management Software 1. Workflow Composer and Connectors Workflow Composer enables the user to simplify imageRUNNER ADVANCE workflow processes by customizing multiple-step workflow functions into one-button operations. The one-button operations are available from the Quick Menu of the UI (User Interface).
  • Page 47 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide 6. uniFLOW Online Express uniFLOW Online Express is a cloud-based authentication and cost tracking solution. It is used to help businesses manage their print environment without having to invest in a print server infrastructure, and enables them to keep control of the printing and scanning process.
  • Page 48 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Print/Output Management Software 1. Direct Print & Scan for Mobile Direct Print & Scan for Mobile is a combination of a MEAP application that runs on an imageRUNNER ADVANCE device and a client mobile application that runs on certain BlackBerry smartphones, Android, and Apple iPhone and iPad devices.
  • Page 49 EFI PrintMe is a cloud-based mobile print solution for the imageRUNNER ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service.
  • Page 50 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Device Security and Management Software 1. AA-PROX (Advanced Authentication – Proximity Card) The AA-PROX solution is a login platform that authenticates walk-up end- users to the machine via a registered proximity card or by entering a user name and password.
  • Page 51 Web services and HTML protocols. 9. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of devices,...
  • Page 52 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Business Workflow Software 1. Forms and Print Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE machine without the need for print drivers.
  • Page 53 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide VII. Dealer Sales/Service Authorization To become authorized to sell, service and maintain the imageRUNNER ADVANCE C7500 III Series a dealership must have at least one (2) technicians who successfully completed at least one (1) of the learning paths below: •...
  • Page 54 Online Training – students must complete online material before attending an Instructor-led session • Instructor-led Training (ILT) – available at each of our Canon Regional Training Facilities imageRUNNER ADVANCE C7500 III Training The learning path for the imageRUNNER ADVANCE C7500 III Series Devices...
  • Page 55 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide 2. Learning Path for Technicians with imageRUNNER ADVANCE C9000 PRO / C9200 PRO / C7000/C7200 Series Certification This training path is an online Hardware Update Course that will prepare technicians currently trained on the imageRUNNER ADVANCE C9000 PRO / C9200 PRO / C7000/C7200 Series to setup and service the imageRUNNER ADVANCE C7500 III / C7500 II / C7500 Series devices.
  • Page 56 Online in the field. Notes: • Service technicians who completed the uniFLOW Online training are entitled to live, phone-based support through the Canon USA TSC. • uniFLOW Online training provides certification for uniFLOW Online and uniFLOW Online Express. 2. uniFLOW Online Express...
  • Page 57 Training is required to allow the servicing dealer to enroll in Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. Table 16 – Data Backup Service Training...
  • Page 58 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Training Facilities 1. Online Courses The online courses are located in the e-Learning center on the Canon USA e-Support Center Website. Certification maps e-Support Center Website provide easy access to the training. The online courses can be conducted at any dealer facility that is suitable for online student learning.
  • Page 59 Canon imageRUNNER ADVANCE C7500 III Series Service Guide IX. Servicing Notes Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these imageRUNNER ADVANCE devices. • The imageRUNNER ADVANCE C7580i III Main Unit requires a dedicated single-phase 208V –...
  • Page 60 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide IMPORTANT • We recommend an additional standard 120 V/15 A NEMA 5-15 outlet for service tools, such as a laptop computer or vacuum that may be used when servicing or configuring the machine.
  • Page 61 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 21 – Power and Plug Requirements for Main Unit and Accessories Power Supply Description Power Supply Specifications imageRUNNER ADVANCE 208V – 240V/15A outlet NEMA 6-15 C7580i III imageRUNNER ADVANCE 120V / 20A outlet...
  • Page 62 Canon imageRUNNER ADVANCE C7500 III Series Service Guide Installation Dimensions & Weight The imageRUNNER ADVANCE C7500 III Series approximate weight and dimensions differ depending on its configuration with the optional accessories. The dimensions are for reference only and should not be confused with the required space for installation.
  • Page 63 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 23 – Weight Approximate Component Weight Main Unit 595 lb 270 kg Paper Deck Unit-E1 75 lb 34 kg POD Deck Lite-C1 149 lb 68 kg Multi Drawer Paper Deck-C1...
  • Page 64 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Installation Space Requirements The imageRUNNER ADVANCE C7500 III Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for servicing and operation of the main unit and configuration.
  • Page 65 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 24 – Installation Space Main Unit Without Options Main Unit with Copy Tray-R2 attached Table 25 – Installation Space Main Unit with Finishing and Paper Feed options Main unit with Booklet Finisher-X1, Buffer Path Unit-M1 and POD Deck Lite-C1...
  • Page 66 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, calculated from the average amount of labor hours. The estimated unpack and installation times are based on a minimum of one (1) experienced technicians unless otherwise specified.
  • Page 67 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 26 – Estimated Installation Times Continued Estimated Estimated Estimated Description Unpack Installation Total Time Time Time Paper Folding Unit-J1 7 minutes 14 minutes 21 minutes Inner Booklet Trimmer-A1 3 minutes...
  • Page 68 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s software solutions and networked devices, and should have the following basic job functions: • Systems integration (pre-sales, professional services and post-sales) •...
  • Page 69 Canon Remote Services Canon Remote Services are a suite of tools and best practices that Canon USA provides to dealers to help maximize efficiency and reduce labor costs. Canon Remote Services provide the following benefits to customers and dealerships: •...
  • Page 70 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide IMPORTANT To register the machine in the UGW, the main engine serial number must be used. IMPORTANT imageWARE Remote only supports TLS V1.2 and earlier. a. Embedded Remote Diagnostic System eRDS is a function that is built into the device that allows the device to communicate meter and service information to the UGW.
  • Page 71 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide 2. Optional Integration Applications Optional integration applications are available to automatically download meter and service alert data to your dealership’s back-end device management system. For more information, refer to the Remote Services...
  • Page 72 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide 5. Content Delivery System The CDS (Content Delivery System) is a system that delivers and installs firmware and MEAP (Multifunction Embedded Application Platform) applications. The advantages of the CDS include reduced service costs (labor and travel), improved first-call resolution, and provides access to the latest version of firmware.
  • Page 73 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Method A – Ensures that the device always has the latest version of firmware installed. After a one-time setup by the service technician, the machine automatically downloads and installs new firmware as it becomes available.
  • Page 74 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Device Configuration Management 1. Device Configuration Manager DCM (Device Configuration Management) is a function to migrate the device settings information (Settings/Registration Basic Information and Service Mode Settings) as backup data, installation (replacement/mass installation) to the same model or installation to a different model.
  • Page 75 Data Backup Service The Data Backup Service provides automatic data backup periodically to a cloud-based server hosted at Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE third Generation device user mode...
  • Page 76 ADVANCE device and factory settings restored. 2. Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware to imageRUNNER ADVANCE devices with the imagePASS Server attached. Refer to the Content Delivery System on page 64.
  • Page 77 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide LMS (License Management System) To activate optional software programs and features preinstalled on the imageRUNNER ADVANCE device, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.
  • Page 78 CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.
  • Page 79 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.
  • Page 80 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide 2. Drum Table 29 – Main Unit Consumables List Estimated Life Part Description Quantity Remarks imageRUNNER ADVANCE Number C7580i III C7570i III C7565i III imageRUNNER ADVANCE C7580i III Based on an Average...
  • Page 81 Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 82 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 30 – Main Unit Consumable Parts Continued Description Part Number Quantity Estimated Life Remarks Right Deck Pickup Roller 1,000,000 sheets Left Deck Pickup Roller FL0-4500-000 Cassette 3 Pickup Roller 600,000 sheets...
  • Page 83 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 32 – POD Deck Lite-C1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks 1,000,000 sheets Replaced based Pickup Roller FL0-4500-000 on the number Separation Roller FC0-9631-000 1,000,000 sheets...
  • Page 84 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 35 – Booklet Finisher-X1 / Staple Finisher-X1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Tray-1 Torque Limiter FC9-3559-000 200,000 sheets Tray-2 Torque Limiter FC9-3559-000 200,000 sheets Stapler Unit...
  • Page 85 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 37 – Document Insertion Unit-N1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Upper Tray Pickup roller 4A3-3870-000 100,000 sheets Upper Tray Separation roller 4A3-3868-000 100,000 sheets Upper Tray Feed roller...
  • Page 86 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 40 – Paper Folding Unit-J1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Through-feed inlet antistatic needle FL3-3406-000 6,000,000 sheets Through-feed outlet antistatic FL3-3418-000 6,000,000 sheets needle Folding front lower roller clutch 1...
  • Page 87 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Fixing Unit Assembly As an option, Canon USA has made available Main Engine Fixing Unit for replacement as single units. The Fixing Unit consist of consumable and periodically replaced parts. These assemblies are designed to be replaced by the service technician only in extreme circumstances where replacing consumable and periodically replaced parts of the Fixing Unit does not correct print quality issues.
  • Page 88 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Periodically Replaced Parts Some parts of the machine must be maintained and replaced periodically to ensure a specific level of machine performance. These parts can affect the performance of the machine once they fail, even if there is no external change or damage.
  • Page 89 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 90 Canon imageRUNNER ADVANCE C7500 III Series Service Guide Soft Counter The imageRUNNER ADVANCE C7500 III Series uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).
  • Page 91 The application does not contain a user interface. Each MEAP application has its own counter. There are 20 counters available for MEAP applications on the imageRUNNER ADVANCE C7500 III Series machines. However, one of these 20 counters is used for Universal Send.
  • Page 92 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Toner Bottle Counter The imageRUNNER ADVANCE machine has Toner Bottle Counters that increment after the machine recognizes that a new toner bottle has been inserted. These counters provide support when billing customers who order and consume a lot of toner.
  • Page 93 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Limited Warranty Support imageRUNNER ADVANCE C7500 III Series Limited Warranty Conditions Ninety (90) days after delivery to the original purchaser or 90,000 prints/copies, or a combination of both, whichever comes first.
  • Page 94 All National Holidays Shipment options are subject to change Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts Order Center (canonparts@cusa.canon.com) for more information. Canon imageRUNNER ADVANCE C7500 III Series Service Guide...
  • Page 95 Specialist for the imageRUNNER ADVANCE Series is required for an escalation to Field Support Staff. The DES must have worked on the problem directly before a TSC can escalate to Field Support Staff. See the Canon USA Support Escalation Flow Chart in Figure 4 –...
  • Page 96 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Figure 4 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE C7500 III Series End-User Contacts Servicing Dealer (Service technician is dispatched to site) Close Case Servicing Technician Contacts Canon USA TSC...
  • Page 97 Canon imageRUNNER ADVANCE C7500 III Series Service Guide Internet Support Canon USA’s Engineering Services and Solutions Division provides high- quality e-Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. To access e-Support, go to the Canon USA’s e-Support Center Website.
  • Page 98 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide XII. Appendix Registered Paper Types and Weight Table 49 – Registered Paper Types and Weight Paper Type Paper Weight Thin 2 14 to 15 lb bond (52 to 59 g/m Thin 1...
  • Page 99 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 49 – Registered Paper Types and Weight Continued Paper Type Paper Weight Textured 1 29 to 34 lb bond (106 to 128 g/m Textured 2 35 to 40 lb bond (129 to 150 g/m...
  • Page 100 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 50 – imageRUNNER ADVANCE C7500 III Series Specifications Specification Item imageRUNNER ADVANCE C7580i III...
  • Page 101 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 50 – imageRUNNER ADVANCE C7500 III Series Specifications Continued Specification Item imageRUNNER ADVANCE C7580i III C7570i III C7565i III Regular paper size Same Ratio Direct ±0.5% Reduction 1:0.78 (LGL→LTR) 1:0.73 (11" x 17"→LGL, 11" x 15"→LTR) 1:0.64 (11"...
  • Page 102 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 51 – imageRUNNER ADVANCE C7500 Print/Copy Speeds Specification imageRUNNER ADVANCE Item C7580i III C7570i III C7565i III Color B&W Color B&W Color B&W 11” x 17” 32.5 32.5 41.5 47.5 38.6...
  • Page 103 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 52 – Feeder Specifications Item Specifications Type Printer separated, Stream feed (Feeder), No stream (Reader) Original Feeding Automatic Document Feeder Mechanism Size Maximum: 12" x 17" (304.8 x 431.8 mm) * Minimum: 5"...
  • Page 104 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 54 – Paper Deck Unit-E1 Specifications Item Specifications Paper Sizes 11"x17", LTR Thin, Plain, Heavy 1, Heavy 2, Heavy 3, Heavy 4, Heavy 5, Heavy 6, Paper Types Recycled, Color, Pre-Punched, Labels, Letterhead 3,500 sheets (21 lb bond (80 g/m²))
  • Page 105 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 56 – Staple Finisher-X1 Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 106 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 56 – Staple Finisher-X1 Specifications Continued Item Specifications No Collating/Collate/Group mode (Cascade-Load mode) LTR: 2,500 sheets (or 12 3/4" (325 mm) in height) No Collating/Collate/Group mode (Random-Load mode) LTR, EXEC, and STMTR: 1,500 sheets (or 7 3/4" (195 mm) in height) 13"...
  • Page 107 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 57 – Booklet Finisher-X1 Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 108 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 57 – Booklet Finisher-X1 Specifications Continued Item Specifications No Collating/Collate/Group mode (Cascade-Load mode) LTR: 2,500 sheets (or 12 3/4" (325 mm) in height) No Collating/Collate/Group mode (Random-Load mode) LTR, EXEC, and STMTR: 1,500 sheets (or 7 3/4" (195 mm) in height) 13"...
  • Page 109 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Canon imageRUNNER ADVANCE C7500 III Series Service Guide March 2020 Revision 4 Page 101...
  • Page 110 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 57 – Booklet Finisher-X1 Specifications Continued Item Specifications When the trimmer is attached Paper Size: Max: 13" x 19 1/4" (330.2 mm x 487.7 mm) Min: 8 1/4" x 11" (210 mm x 279.4 mm)
  • Page 111 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 58 – Staple Finisher-V2 Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 112 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 58 – Staple Finisher-V2 Specifications Continued Item Specifications Z-Fold mode (when the Document Insertion / Folding Unit-K1 is attached) 11" x 17": 30 sheets LGL and LTRR: 10 sheets Corner Stapling and Double Stapling Capacity Per Tray LTR and EXEC: 200 sets (or 16 5/8"...
  • Page 113 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 59 – Booklet Finisher-V2 Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 114 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 59 – Booklet Finisher-V2 Specifications Continued Item Specifications No Collating/Collate/Group LTR, EXEC, and STMTR: 3,000 sheets (or 16 5/8" (423 mm) in height) * 13" x 19", 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTRR: 1,500 sheets (or 8 1/2"...
  • Page 115 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 59 – Booklet Finisher-V2 Specifications Continued Item Specifications Saddle Stitch 20 sheets (81 g/m2) (including 1 cover sheet up to 256 g/m Saddle Folding 3 sheets/25 sets (14 to 28 lb bond (52 to 105 g/m...
  • Page 116 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 61 – Paper Folding Unit-J1 Specifications Item Specifications Size Z-Fold: 11" x 17", LGL, and LTRR C-Fold: LTRR Accordion Z-Fold: LTRR Double Parallel Fold: LGL, LTRR Half Fold: LTRR Weight...
  • Page 117 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 63 – Document Insertion / Folding Unit-K1 Specifications Item Specifications Size Z-Fold: 11" x 17", LGL, and LTRR C-Fold: LTRR Weight Z-Fold: 16 to 28 lb bond (60 to 105 g/m...
  • Page 118 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 64 – Multi Function Professional Puncher-B1 Item Specification Loose Leaf (3/5-hole) Velo Bind (11-hole) Plastic Comb (19-hole) Twin Loop (21/32-hole) Die Sets (optional) Color Coil (44-hole) High Durability Color Coil (44-hole)
  • Page 119 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 65 – Inner Booklet Trimmer-A1 Specifications Specifications Item Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 120 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 67 – Copy Card Reader-F1 Specifications Item Specifications Available Cards Magnetic Card Readout Method Magnetic readout Magnetic Card Reading Face up Direction Store/Replay Replay Power Source From the main unit Dimensions 3 1/2"...
  • Page 121 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 69 – System Environment Item Specifications Windows 8.1 WSD Scan Windows 10 Windows • Windows Vista SP2 Internet Explorer 9 and later • Windows 7/8.1/10 Internet Explorer 11 and later...
  • Page 122 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 69 – System Environment Continued Item Specifications SMB server • Windows Server 2008 • Windows Server 2008 R2 • Windows servers allowed Windows Server 2012 for accessing WebDAV server •...
  • Page 123 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 71 – Send Function (Internet/Intranet Fax) Item Specifications Internet FAX SMTP (send)/POP3 (receive) Communication Protocol Intranet FAX SMTP (send/receive) Communication Mode Simple mode, Full mode Maximum Original Size 11" x 17"...
  • Page 124 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 74 – Printer Settings Item Specifications Operating Modes Auto, PS, PCL, XPS, Imaging, and PDF PCL: 93 Roman, 10 Bitmap fonts, 2 OCR fonts, Andalé Mono WT J/K/S/T*1 (Japanese, Korean, Simplified and Traditional Chinese) , Barcode fonts**...
  • Page 125 Canon Canon imageRUNNER ADVANCE C7500 III Series Service Guide Table 76 – ImagePASS-N2 Item Specifications Platform E300 Code Base FS200 Linux Intel Celeron G1820, 2.7GHz, 2cores Standard Memory 2 GB (2GB x 1) DDR3-1333MHz Optional Memory Hard Disk Drive 500 GB SATA, 2.5 inch.
  • Page 126 Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the supplier or producer thereof.
  • Page 127 Table 10 – Estimated Performance Standard ................. 13 Table 11 – Monthly Copy Volume ................... 14 Table 12 – imageRUNNER ADVANCE C7500 III Series New Technician Training ....46 Table 13 – imageRUNNER ADVANCE C7500 Training for Technicians with imageRUNNER ADVANCE C9000 PRO/C9200 PRO C7000/C7200 Series Certification ....
  • Page 128 Table 75 – Advanced Box Functions ..................116 Table 76 – ImagePASS-N2 ....................117 List of Figures Figure 1 – imageRUNNER ADVANCE C7500 III Series Hardware Configuration Chart..19 Figure 2 – Power and Plug Requirements ................52 Figure 3 – License Management System ................69 Figure 4 –...

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