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Panasonic KX-TGM420E Operating Instructions Manual
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Panasonic KX-TGM420E Operating Instructions Manual

Panasonic KX-TGM420E Operating Instructions Manual

Amplified digital cordless phone with answering machine
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Amplified Digital Cordless Phone with Answering Machine
Before initial use, see "Getting Started"
on page 12.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
Operating Instructions
Model No.
KX-TGM420E

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Summary of Contents for Panasonic KX-TGM420E

  • Page 1 Amplified Digital Cordless Phone with Answering Machine KX-TGM420E Model No. Before initial use, see “Getting Started” on page 12. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference.
  • Page 2 Table of Contents Introduction Memory dial ..........40 Accessory information ........3 Programming General information ........4 Menu list .............42 Graphical symbols for use on equipment and Alarm ............49 their descriptions ..........5 Do not disturb mode ........50 Important Information Other programming ........51 Registering a unit ........51 For your safety ..........7 Important safety instructions ......9 Caller ID Service...
  • Page 3 Rechargeable batteries Handset cover Belt clip/PNKE2076Z2 See page 3 for replacement battery information. The handset cover comes attached to the handset. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number/Specifications Rechargeable Battery type: batteries –...
  • Page 4 R Go on line through our Internet Accessory ordering application at www.pas-europe.com R Most major credit and debit cards accepted. R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K. R Also available through our Internet is direct shopping for a wide range of finished products.
  • Page 5 Power consumption in networked standby and guidance are mentioned in the web site above. Note: R For more information about the energy efficiency of the product, please visit our web site, www.panasonic.com, and enter the model number in the search box. Graphical symbols for use on equipment and their descriptions...
  • Page 6 Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Helpline Tel.
  • Page 7 Important Information For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection R Use only the power source marked on the product. R Do not overload power outlets and extension cords.
  • Page 8 Important Information R To prevent hearing damage, we recommend that you set this product to the lowest volume setting at which you can hear adequately. Note that when the boost indicator ( ) is lit in red, the volume booster feature is enabled and the product may emit sounds at very high volume. R Avoid prolonged exposure to loud sounds produced by this product.
  • Page 9 SAVE THESE INSTRUCTIONS For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. R For maximum coverage and noise-free communications, place your base unit: – at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.
  • Page 10 Important Information R The product should be kept free from excessive smoke, dust, high temperature, and vibration. R The product should not be exposed to direct sunlight. R Do not place heavy objects on top of the product. R When you leave the product unused for a long period of time, unplug the product from the power outlet.
  • Page 11 Important Information For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. Information on Disposal in other Countries outside the European Union These symbols (A, B) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
  • Page 12 A DSL/ADSL filter (not supplied) is required if you have a DSL/ ADSL service. Note: R Use only the supplied Panasonic AC adaptor PNLV226E. R Use only the supplied telephone line cord. Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333...
  • Page 13 Getting Started Handset battery installation R USE ONLY rechargeable Ni-MH batteries AAA (R03) size ( R Do NOT use alkaline/manganese/Ni-Cd batteries. R Confirm correct polarities ( R Follow the directions on the display to set up the unit. Handset battery removal Handset battery charging Charge for about 7 hours.
  • Page 14 Getting Started R When the batteries are fully charged, “Fully Charged” is displayed. Handset battery level Icon Battery level High Medium Needs charging. Ni-MH battery performance Operation Operating time In continuous use 13 hours max. Not in use (standby) 9 days max. If eco mode is on and booster is off.
  • Page 15 Getting Started Disconnect the telephone line cord (A). Open the battery cover (B). Install the batteries in the battery compartment (C). Close the cover (D), then reconnect the telephone line cord (E). Base unit backup batteries 2 rechargeable Ni-MH batteries can be used to supply power to the base unit in the event of a power failure.
  • Page 16 Note for battery installation R Use the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 3, 8. Note for battery charging R It is normal for the handset to feel warm during charging.
  • Page 17 Getting Started Controls Handset Belt clip holes Speaker M N (Tone control) MjN/MkN ( : Volume up/down) /ZN(Talk/Speakerphone) Dial keypad M N (Ringer off) N (Key lock) Headset jack R This jack is used to connect a user-supplied neckloop to the handset. You must set the “Headset Type”...
  • Page 18 Getting Started ECO: Eco mode shortcut key Microphone Message indicator Receiver Display N (Off/Power) MSLOWN (Slow talk) Slow talk indicator N (Boost) Boost indicator R Light off: Volume booster is turned off. Light in red: Volume booster is turned on. Note that when the boost indicator is lit in red, the volume booster feature is enabled and the product may emit sounds at very high volume.
  • Page 19 Getting Started Base unit Charge contacts Speaker M N (Ringer off/Recall) Ringer off indicator R: Recall/Flash M N (Locator) R You can locate a misplaced handset by pressing M N (Repeat) N (Skip) Message counter MSLOW/ N (Slow talk/Tone control) Slow talk indicator M /YN (Erase/Mute) MjN/MkN ( : Volume up/down)
  • Page 20 Getting Started N (Answer on/off) Answer on/off indicator ( Display icons Handset display items Item Meaning Range status: The more bars visible, the closer the handset is to the base unit. Out of base unit range Security for phone calls is set to “Enhanced”. (page 51) Paging, intercom mode The line is in use.
  • Page 21 Getting Started Item Meaning New voicemail message received. (page 61) IN USE Answering system is being used by another handset or the base unit. Line in use Someone is using the line. Caller ID subscribers only Voicemail subscribers only Base unit display items Item Meaning Tone control level (Tone 1-4).
  • Page 22 Getting Started Icon Action Selects entries or handsets. (page 49) Stops recording or playback. Stores phone numbers. (page 39) Erases the selected item. Allows you to make an intercom call. (page 36) Erases a number/character. Puts the call on mute. Turning the power on/off Press M N for about 2 seconds.
  • Page 23 Getting Started Recording your greeting message You can record your own greeting message instead of using a pre-recorded greeting message. See page 55 for details. MMENUN#302 MbN: “Yes” a MOKN Record a greeting message. a MSTOPN a M Other settings Eco mode setting You can select the desired eco mode setting by pressing MR/ECON.
  • Page 24 Accessibility Accessibility This product is designed to provide not only optimal volume, but optimal sound quality as well, ensuring that every call is heard loud and clear. Tone control This feature clarifies the voice of the person you are talking to, producing a more natural-sounding voice that is easier to hear and understand.
  • Page 25 Accessibility n Using the MMENUN key Press MMENUN while talking. MbN: “Tone Control” a MOKN MbN: Select the desired setting. a MOKN R If you select “Custom Tone”, select the desired type (“Type 1” -“Type 20”). a MOKN R The selected setting is shown on the handset display while talking. Hearing aid compatibility If you wish to use this product with a hearing aid, please select “Hearing Aid”...
  • Page 26 Accessibility Volume booster This feature allows you to drastically increase the volume of the other party’s voice. This feature can be set for each unit. WARNING R This feature is designed for users who are hard of hearing. If other users use the phone, be sure to turn this feature off.
  • Page 27 Accessibility Note: R While on a call, you can temporarily turn the volume booster off by pressing M N, and adjust the volume by pressing MjN or MkN on the side repeatedly. Adjusting the volume While on a call, you can adjust the volume by pressing MjN or MkN on the side repeatedly.
  • Page 28 Accessibility Talking keypad and phonebook This feature helps you by announcing the following information as you use the phone. Handset: – Phone numbers entered for dialling, phonebook, and memory dial. The unit can announce numbers (0 to 9), special keys (*, #, and MR/ECON), and dialling pauses (MDN).
  • Page 29 Accessibility off. The default setting is “Low”. Includes confirmation tones and error tones, etc. This feature can be set for each unit. For handset: MMENUN#165 For base unit (using a handset): MMENUN#*165 MbN: Select the desired setting. a MOKN a M Message indicator The message indicator on the handset and base unit can indicate unit status, as explained below.
  • Page 30 Accessibility Slow talk This feature slows down the speed of the other party’s voice, which can make it easier to understand phone conversations, answering system messages, etc. Slow talk is available in the following situations. – When talking on outside calls (including conferences) –...
  • Page 31 Accessibility conversations. When talking on the phone, you can speak using the neckloop’s microphone or the handset’s microphone depending on the neckloop’s features and the handset’s settings. – Hearing aids that are equipped with a telecoil (T-coil) – Audio neckloops with a 3-pole, 2.5 mm plug –...
  • Page 32 Accessibility MMENUN#786 MbN: Select the desired setting. a MOKN a M Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333...
  • Page 33 Making/Answering Calls recommend that you set this product to the lowest volume setting at which you can Making calls hear adequately. Lift the handset and then dial the phone Base unit number. Press MjN or MkN repeatedly while talking. R To correct a digit, press MCLEARN. Press M /ZN to make the call.
  • Page 34 Making/Answering Calls Using the base unit R The indicator is lit while the ringer is turned off. When a call is being received, the R You can turn the ringer on again by speakerphone indicator (Z) flashes rapidly. pressing M N. Additionally, the message indicator flashes rapidly if the base unit message indicator’s “Incoming Call”...
  • Page 35 Making/Answering Calls Recall/Flash Transferring calls, Handset / Base unit conference calls MR/ECON on the handset or M N on the base Outside calls can be transferred or a unit allows you to use the special features of conference call with an outside party can be your host PBX such as transferring an made: extension call, or accessing optional...
  • Page 36 Making/Answering Calls To complete the transfer, press MZN. Base unit R The outside call is being routed to the Press M handset. R All registered handsets ring. When you finish talking, press MZN. Intercom Answering an intercom call Intercom calls can be made: –...
  • Page 37 Nuisance Call Block Blocking unwanted callers: When a call is received, the unit does not ring Nuisance Call Block while the caller is being identified. If the caller’s phone number matches an entry In the following situations, you can disconnect in the call block list, the unit emits no sound to the current call and add the caller’s phone the caller, and disconnects the call.
  • Page 38 Nuisance Call Block MMENUN#217 MbN: “Withheld” a MOKN MbN: Select the desired setting. a MOKN Viewing/editing/erasing call block numbers MMENUN#217 MbN: “Single Number” or “Range of Numbers” a MOKN MbN: Select the desired entry. R After viewing, press M N to exit. To edit a number: MEDITN a Edit the number.
  • Page 39 Phonebook Categories Phonebook Categories can help you find entries in the phonebook quickly and easily. You can You can add 100 names (16 characters max.) change the names of categories assigned for and phone numbers (24 digits max.) to the phonebook entries (“Friends”, “Family”, etc.).
  • Page 40 Phonebook MbN: Select the desired category. a pauses after the number and PIN as MOKN necessary (page 33). MbN: Scroll through the phonebook if necessary. Memory dial Editing entries For easy dialling, you can assign a phone number to each dial key (1 to 9) on the Find the desired entry (page 39).
  • Page 41 Phonebook Edit the phone number if necessary. a MOKN 2 times a M Erasing an entry Press and hold the desired memory dial key (1 to 9). a MMENUN MbN: “Erase” a MOKN MbN: “Yes” a MOKN a M Viewing an entry/Making a call using the handset Press and hold the desired memory dial key (1 to 9).
  • Page 42 Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus MMENUN Press MCN, MDN, MEN or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting.
  • Page 43 Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Auto #211 Number of Rings 2-9 Rings <8 Rings> <3 Minutes> #305 Recording Time 1 minute Greeting Only – #306 Remote Code Call Screening <On> #310 – Handset Call Screening <On> #G310 –...
  • Page 44 Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Off–6 <6> #160 – Ringer Volume (External) – Handset Off–10 <3> #G160 – Ringer Volume (External) – Base Unit 1–6 <6> #175 – Ringer Volume (Intercom) – Handset 1–10 <3>...
  • Page 45 Programming Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Do Not Disturb Mode On/Off #G238 – On – Base Unit – <Off> Start/End #G237 – <23:00/06:00> Ring Delay #G239 – 30 sec. – <60 sec.> – 90 sec. – 120 sec. –...
  • Page 46 Programming Sub-menu 1 Sub-menu 2 Settings Code Time Settings – #101 Set Date/Time Memo Alarm <Off> #720 – Alarm1-3 Once Daily Weekly <Caller ID> #226 – *1, *3 Time Adjustment Manual Nuisance Call Single Number – #217 Block Range of Numbers –...
  • Page 47 Programming Sub-menu 1 Sub-menu 2 Settings Code – #200 Auto Talk <Off> Line Setup 80 msec. *1, *9 #121 Recall/Flash 90 msec. <100 msec.> 110 msec. 160 msec. 200 msec. 250 msec. 300 msec. 400 msec. 600 msec. 700 msec. 900 msec.
  • Page 48 Programming Sub-menu 1 Sub-menu 2 Settings Code Ringer Volume – 1–6 <6> #175 – (Intercom) – Handset Ringer Volume – 1–10 <3> #G175 – (Intercom) – Base Unit Ringtone – <Ringtone 1> #161 – (External) *4,*5 – Handset Ringtone – <Ringtone 1>...
  • Page 49 Programming This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”. (Caller ID subscribers only) To use this feature, set the date and time first (page 22).
  • Page 50 Programming MbN: Select the desired snooze setting. Enter the desired hour and minute you a MOKN wish to end this feature. a MOKN MOKN a M Note: Changing the start and end time R Press MSTOPN to stop the alarm completely. R When the handset is in use, the alarm will For handset: MMENUN#237 not sound until the handset is in standby...
  • Page 51 Programming Enter the phone number or area code to Other programming be restricted (8 digits max.). a MOKN a Changing the handset name Enhancing security for phone The default handset name is “Handset 1” to “Handset 6”. You can customize the name calls of each handset (“Bob”, “Kitchen”, etc.).
  • Page 52 MOKN a Wait until “Base PIN” is You can increase the signal range of the base displayed. a Enter the base unit PIN unit by only using a Panasonic DECT repeater. (default: “0000”). a MOKN Important: R If you forget your PIN, see page 66.
  • Page 53 Caller ID Service Phonebook name display Using Caller ID service When caller information is received and it matches a phone number stored in the Important: phonebook, the stored name in the phonebook is displayed and logged in the R This unit is Caller ID compatible. To use caller list.
  • Page 54 Caller ID Service Phonebook name announcement MbN: “Edit & Call” a MOKN When caller information is received and it Edit the number. matches a phone number stored in the MCALLN (right soft key) phonebook, the stored name in the phonebook is announced. Note: R Name pronunciation may vary.
  • Page 55 Answering System Answering system Turning the answering system on/off The answering system can answer and record calls for you when you are unavailable to Base unit answer the phone. You can also set the unit to play a greeting Press M N to turn on/off the answering message but not to record caller messages by system.
  • Page 56 Answering System R During playback, the new message/play Using a pre-recorded greeting indicator ( ) on the base unit lights. message R If new messages have been recorded, the base unit plays back new messages. The unit provides 2 pre-recorded greeting R If there are no new messages, the base messages: unit plays back all messages.
  • Page 57 Answering System Erasing all messages Operation 1 or MFN Repeat message (during MMENUN#325 playback) MbN: “Yes” a MOKN a M 2 or MEN Skip message (during playback) Enter the “Settings” menu Advanced new message Play new messages alerting features Play all messages Audible message alert Play greeting message This feature allows the base unit to beep to...
  • Page 58 Answering System Storing a phone number to which MbN: “Yes” a MOKN a M the unit makes an alert call R The new message alert setting is turned off. n From the phonebook: MMENUN#338 Activating/inactivating the MbN: “Notification to” a MOKN remote access code to play a MADDN messages...
  • Page 59 Answering System to perform a specific operation, or press 2 to listen to more available operations. Remote operation Note: Using a touch-tone phone, you can call your R If you do not press any dial keys within 10 phone number from outside and access the seconds after a voice guidance prompt, the unit to listen to messages or change unit disconnects your call.
  • Page 60 Answering System Caller’s recording time Enter your remote access code within 10 seconds after the long beep. You can change the maximum message R The greeting message is played back. recording time allowed for each caller. The R You can either hang up, or enter your default setting is “3 Minutes”.
  • Page 61 Useful Information Voicemail service In addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy.
  • Page 62 Useful Information Alphabet character table (ABC) Numeric entry table (0-9) Greek character table ( Extended 1 character table ( R The following are used for both uppercase and lowercase: Extended 2 character table ( Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333...
  • Page 63 Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( Error messages Display message Cause/solution Check Phone Line R The supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 12). Error R Recording was too short.
  • Page 64 Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert them into the handset again. If the base unit batteries for power backup are installed, remove the batteries from the base unit, and then insert them into the base unit again.
  • Page 65 Useful Information Accessibility Problem Cause/solution I cannot search the R Other units are in use and the system is busy. Try again phonebook, caller list, redial later. list, memory dial, or call block list. The unit does not announce R The default setting for the talking keypad and phonebook names or phone numbers feature is “Off”.
  • Page 66 Useful Information Problem Cause/solution I cannot remember the PIN. R Change the PIN using the following method. MMENUN#132 *7000 Enter the new 4-digit base unit PIN. a MOKN MbN: “Yes” a MOKN a M Battery recharge Problem Cause/solution R Battery charge is low. Fully charge the batteries (page 13). The handset beeps and/or flashes.
  • Page 67 Useful Information Problem Cause/solution The base unit does not ring. R The ringer volume is turned off. Adjust the ringer volume (page 34, 44). R Do not disturb mode is turned on. Turn it off (page 50). R The ringer volume is turned off by pressing M N. Press M N again to turn it on (page 34).
  • Page 68 Useful Information Answering system Problem Cause/solution The unit does not record new R The answering system is turned off. Turn it on (page 55). messages. R The message memory is full. Erase unnecessary messages (page 56, 57). R The recording time is set to “Greeting Only”. Change the setting (page 60).
  • Page 69 8. The guarantee period applicable to this product shall be 12 months. Please keep these operating instructions with your receipt. Panasonic U.K. a branch of Panasonic Marketing Europe GmbH Receipt No. Date of purchase Model No.
  • Page 70 Index Call Waiting: 53 Call Waiting Caller ID: 53 Index Caller ID service: 53 # 3-way conference: 35 Caller list: 54 Caller list edit: 54 A Accessibility Category: 39 Auto boost: 26 Chain dial: 40 Booster (speech): 27 Character entry: 61 Booster (volume): 26 CID (Caller ID): 54 Headset type: 17...
  • Page 71 Index Power on/off: 22 Privacy mode: 47 R Recall: 35 Redialling: 33 Repeater: 52 Ringtone Intercom call (Base unit): 44 Intercom call (Handset): 44 Outside call (Base unit): 44 Outside call (Handset): 44 S Security for phone calls: 51 Speakerphone: 33 T Talking Caller ID: 53 Time adjustment: 46 Transferring calls: 35...
  • Page 72 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk...