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Dell XPS 13 9345 Owner's Manual
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Dell XPS 13 9345 Owner's Manual

Dell XPS 13 9345 Owner's Manual

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XPS 13 9345
Owner's Manual
Regulatory Model: P189G
Regulatory Type: P189G001
June 2024
Rev. A02

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Summary of Contents for Dell XPS 13 9345

  • Page 1 XPS 13 9345 Owner's Manual Regulatory Model: P189G Regulatory Type: P189G001 June 2024 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 Contents Chapter 1: Views of XPS 13 9345....................6 Right....................................... 6 Left......................................6 Top......................................7 Active areas of the touchpad............................. 8 Display....................................9 Bottom....................................10 Locate the Service Tag or Express Service Code label of your computer............10 Chapter 2: Set up your XPS 13 9345.....................12 Chapter 3: Specifications of XPS 13 9345..................
  • Page 4 BitLocker..................................29 Recommended tools................................. 29 Screw list.....................................29 Major components of XPS 13 9345..........................30 Chapter 5: Removing and installing Field Replaceable Units (FRUs)..........33 Base cover..................................33 Removing the base cover............................33 Installing the base cover............................37 Battery....................................39 Rechargeable Li-ion battery precautions.......................39 Removing the battery..............................39...
  • Page 5 Clearing chassis intrusion alert.............................100 Chapter 8: Troubleshooting....................... 102 Handling swollen rechargeable Li-ion batteries......................102 Locating the Service Tag or Express Service Code of your Dell computer ............. 102 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 103 Running the SupportAssist Pre-Boot System Performance Check.............. 103 Built-in self-test (BIST)..............................103...
  • Page 6 NOTE: You can connect a Dell docking station to one of the two USB Type-C ports. If your docking station has two cables, do not connect both cables to the two USB Type-C ports simultaneously. You may encounter issues with the charging circuits when this method of connection is used.
  • Page 7 When the computer is turned on, press the power button to put the computer into a sleep state; press and hold the power button for 10 seconds to force shut-down the computer. If the power button has a fingerprint reader, place your finger on the power button steadily to log in. Views of XPS 13 9345...
  • Page 8 Active areas of the touchpad controls. 5. Service LED The service LED is used for troubleshooting with a Dell service representative. The LED emits amber or white light. Active areas of the touchpad Figure 4. Active areas of the touchpad 1.
  • Page 9 Turns on when the camera is in use. 5. Ambient-light sensor The sensor detects the ambient light and automatically adjusts the keyboard backlight and display brightness. 6. Infrared emitter Emits infrared light, which enables the infrared camera to sense and track motion. Views of XPS 13 9345...
  • Page 10 The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. The Express Service Code is a numeric version of the Service Tag.
  • Page 11 Figure 7. Service Tag/Express Service Code location Views of XPS 13 9345...
  • Page 12 2. Finish the operating system setup. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 13 Dell Support Site. Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information about using Dell Digital Delivery, search in the Knowledge Base Resource at the Dell Support Site. SupportAssist SupportAssist proactively and predictively identifies hardware and software issues on your computer and automates the engagement process with Dell Technical support.
  • Page 14 ● 1.24 kg (2.73 lb) with QHD+ display variability. ● 1.24 kg (2.72 lb) with FHD+ display Processor The following table lists the details of the processors that are supported in your XPS 13 9345. Table 3. Processor  Description Option one...
  • Page 15 Chipset The following table lists the details of the chipset that is supported in your XPS 13 9345. Table 4. Chipset  Description Values Chipset Integrated in the processor Processor Qualcomm Snapdragon X1 Elite 12C/X1 Plus 10C DRAM bus width Eight channel, 16-bit LPDDR5X SDRAM...
  • Page 16 External ports and slots The following table lists the external ports on your XPS 13 9345. Table 6. External ports and slots  Description Values USB ports Two USB Type-C Full Function Ports NOTE: You can connect a Dell docking station to one of the two USB Type-C ports.
  • Page 17 Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your XPS 13 9345. Table 8. Wireless module specifications  Description Values Model number Qualcomm FastConnect 7800 DBS (onboard) Transfer rate Up to 5760 Mbps Frequency bands supported 2.4 GHz/5 GHz/6 GHz...
  • Page 18 Not supported Microphone Dual-array microphones Storage This section lists the storage options on your XPS 13 9345. Your XPS 13 9345 supports one M.2 2230 or M.2 2280 solid-state drive. Table 10. Storage specifications  Storage type Interface type Capacity M.2 2230 solid-state drive...
  • Page 19 Knowledge Base Resource at the Dell Support Site. Keyboard shortcuts of XPS 13 9345 NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys that are used for shortcuts remain the same across all language configurations.
  • Page 20 Camera The following table lists the camera specifications of your XPS 13 9345. Table 13. Camera specifications  Description Values Number of cameras Camera type ● FHD RGB camera ● IR camera Camera location Front Camera sensor type CMOS sensor technology...
  • Page 21 Power adapter The following table lists the power adapter specifications of your XPS 13 9345. Table 15. Power adapter specifications  Description Values Type 60W AC adapter, USB Type-C Power-adapter dimensions: Height 22 mm (0.87 in.) Width 55 mm (2.17 in.) Depth 66 mm (2.60 in.)
  • Page 22 CAUTION: Dell Technologies recommends that you charge the battery regularly for optimal power consumption. Display The following table lists the display specifications of your XPS 13 9345. Table 17. Display specifications  Description Option one Option two...
  • Page 23 (maximum) Anti-glare vs glossy finish Anti-reflective, Anti-smudge Anti-glare Anti-reflective, Anti-smudge Fingerprint reader The following table lists the fingerprint-reader specifications of your XPS 13 9345. NOTE: The fingerprint reader is on the power button. Table 18. Fingerprint reader specifications  Description Values...
  • Page 24 GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your XPS 13 9345. Table 20. GPU—Integrated  Controller Memory size Processor Qualcomm Adreno GPU Shared system memory ● Qualcomm Snapdragon X1 Plus X1P-64-100 ● Qualcomm Snapdragon X1 Elite...
  • Page 25 ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. ● Take an extended break for 20 minutes every two hours. Specifications of XPS 13 9345...
  • Page 26 You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at Dell Regulatory Compliance Home Page.
  • Page 27 ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
  • Page 28 ● Use a wired ESD wrist strap that is properly grounded. Wireless anti-static straps do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage. ● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads. ●...
  • Page 29 Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
  • Page 30 Wireless-card bracket M1.6x2.3, captive Type-C bracket M1.6x3 System board M1.6x2.3 Power button with M1.4x2 fingerprint reader Keyboard M1.4x1.2 Keyboard M1.6x2 Major components of XPS 13 9345 The following image shows the major components of XPS 13 9345. Working inside your computer...
  • Page 31 Figure 9. Major components of your computer 1. Base cover 2. System board 3. Heat sink 4. Display-assembly cable bracket 5. M.2 2230 solid state drive (optional) 6. M.2 2280 solid state drive (optional) 7. M.2 solid state drive thermal plate 8.
  • Page 32 18. Left fan NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 33 To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.
  • Page 34 Figure 10. Removing the base cover Removing and installing Field Replaceable Units (FRUs)
  • Page 35 Figure 11. Removing the base cover Removing and installing Field Replaceable Units (FRUs)
  • Page 36 Figure 12. Removing the base cover Figure 13. Removing the base cover Steps 1. Remove the six screws (M2x3, T5) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing Field Replaceable Units (FRUs)
  • Page 37 NOTE: A Torx #5 (T5) screwdriver is necessary to remove the six screws (M2x3, Torx 5). 2. Place your thumbs and fingers into the recess at the top edge of the base cover. 3. Use both thumbs to pry the base cover in order to release it from the palm-rest and keyboard assembly. NOTE: Do not pull on or pry the base cover from where the display assembly hinges are, doing so may damage the base cover.
  • Page 38 Figure 15. Installing the base cover Figure 16. Installing the base cover Removing and installing Field Replaceable Units (FRUs)
  • Page 39 ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See Contact Support at Dell Support Site.
  • Page 40 About this task CAUTION: Removing the battery resets the BIOS setup settings to default. It is recommended that you note the BIOS setup settings before removing the battery. The following images indicate the location of the battery and provide a visual representation of the removal procedure. Figure 17.
  • Page 41 Figure 18. Removing the battery Steps 1. Loosen the captive screw (M1.6x2) that secures the battery-connector bracket to the system board. 2. Unhook and lift the battery-connector bracket off the system board. Figure 19. Battery-connector bracket 3. Use the pull tab on the battery cable to disconnect the battery cable from the battery connector (JBATT1) on the system board.
  • Page 42 Figure 20. Use pull tab on battery cable 4. Remove the six screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 5. Use the pull tab to lift the battery slightly from its top edge. This action releases the battery from the two hooks that are located near the bottom edge of the palm-rest and keyboard assembly.
  • Page 43 Figure 21. Lift the battery at an angle less than 30 degrees 6. Slide the battery towards the back and lift the battery off the palm-rest and keyboard assembly. Installing the battery CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 44 Figure 22. Installing the battery Removing and installing Field Replaceable Units (FRUs)
  • Page 45 Figure 23. Installing the battery Steps 1. Align the edge of the battery at an angle so that the cutouts on the battery fit into the hooks on the palm-rest and keyboard assembly. Align the two screw holes on the battery with the screw holes on the palm-rest and keyboard assembly as well. Figure 24.
  • Page 46 NOTE: Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly before replacing the screws. 4. Connect the battery cable to the connector (JBATT1) on the system board. 5. Line up the battery-connector bracket over the battery connector on the system board. 6.
  • Page 47 NOTE: This procedure applies only to computers shipped with an M.2 2230 solid state drive. The following images indicate the location of the M.2 2230 solid state drive and provide a visual representation of the removal procedure. Figure 26. Removing the M.2 2230 solid-state drive Steps 1.
  • Page 48 Figure 27. Thermal pad Installing the M.2 2230 solid state drive CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid state drive or an M.2 2280...
  • Page 49 Figure 28. Installing the M.2 2230 solid-state drive Steps NOTE: A thermal pad is adhered to the system board under the M.2 solid state drive. If the thermal pad is inadvertently separated from the system board during the removal or replacement of the M.2 solid state drive, readhere the thermal pad to the system board.
  • Page 50 Figure 30. Insert the M.2 solid state drive shield 4. Replace the screw (M2x3) that secures the M.2 solid state drive shield to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
  • Page 51 Figure 31. Removing the M.2 2280 solid-state drive Steps 1. Remove the screw (M2x3) that secures the M.2 solid state drive shield to the system board. 2. Lift the M.2 solid state drive shield off the system board. 3. Slide the M.2 2280 solid state drive out of the solid state drive slot. 4.
  • Page 52 Installing the M.2 2280 solid state drive CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid state drive or an M.2 2280 solid state drive.
  • Page 53 Figure 34. Thermal pad Align the notch on the M.2 2280 solid state drive with the tab on the solid state drive slot. 2. Slide the M.2 2280 solid state drive into the solid state drive slot. 3. Insert the tab of the M.2 solid state drive shield into the peg on the system board. Figure 35.
  • Page 54 Fans Removing the fans CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working in your computer. 2. Remove the base cover. About this task The following images indicate the location of the fans and provide a visual representation of the removal procedure. Figure 36.
  • Page 55 Figure 37. Removing the right fan Steps 1. Open the latch on the left-fan cable connector, use the pull tab of the left-fan cable to disconnect it from the connector (JFAN1) on the system board. 2. Remove the two screws (M1.6x2.5) that secure the left fan to the system board. 3.
  • Page 56 About this task The following images indicate the location of the fans and provides a visual representation of the installation procedure. Figure 38. Installing the left fan Removing and installing Field Replaceable Units (FRUs)
  • Page 57 Figure 39. Installing the right fan Steps 1. Align the screw holes of the left fan with the screw holes of the system board. 2. Replace the two screws (M1.6x2.5) that secure the left fan to the system board. 3. Connect the left fan cable to the connector (JFAN1) on the system board and close the latch to secure the cable. 4.
  • Page 58 Heat sink Removing the heat sink CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working in your computer. 2. Remove the base cover. About this task CAUTION: The heat sink may become hot during normal operation.
  • Page 59 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved.
  • Page 60 About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Figure 42. Removing the display assembly Steps 1. Loosen the three captive screws (M1.6x2) that secure the display cable bracket to the system board. 2.
  • Page 61 6. Open the display to a 90-degree angle and place the computer at the edge of a flat table. Figure 43. Open display to 90-degree angle NOTE: Ensure to maintain the angle throughout the removal process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.
  • Page 62 Installing the display assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
  • Page 63 Figure 44. Installing the display assembly Steps 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. 2. Place the palm-rest and keyboard assembly at the edge of a flat table. 3.
  • Page 64 9. Replace three screws (M1.6x2.5) that secure the camera and display-assembly cable holder to the system board. 10. Connect the camera cable to the camera cable connector (JCAM1) on the system board. 11. Connect the display cable to the display cable connector (JEDP1) on the system board. 12.
  • Page 65 7. Haptic-module cable connector (JTP1) 8. M.2 solid-state drive slot 9. Battery cable connector (JBATT1) 10. Keyboard-control board cable connector (JKB1) 11. Right-fan cable connector (JFAN2) 12. Right-speaker cable connector (JSPKL1) 13. Power-button connector (JFP1) The following images indicate the location of the system board and provide a visual representation of the removal procedure. Figure 46.
  • Page 66 Figure 47. Removing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 67 Figure 48. Removing the system board Steps 1. Open the display assembly to a 90-degree angle and then place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the removal process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.
  • Page 68 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the connectors and components on your system board. Figure 49. System-board connectors 1. Wireless-card slot 2. Camera-assembly cable connector (JCAM1) 3.
  • Page 69 Figure 50. Installing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 70 Figure 51. Installing the system board Figure 52. Installing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 71 Steps 1. Open the display assembly to a 90-degree angle and then place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the removal process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.
  • Page 72 About this task The following images indicate the location of the power button with fingerprint reader and provide a visual representation of the removal procedure. Figure 53. Removing the power button with fingerprint reader Steps 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the removal process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.
  • Page 73 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the power button with fingerprint reader and provide a visual representation of the installation procedure. Figure 54.
  • Page 74 NOTE: The system board can be replaced with the following components attached: ● Heat sink ● Fans ● Solid state drive 2. Install the battery. 3. Install the base cover. 4. Follow the procedure in After working inside your computer. Keyboard Removing the keyboard CAUTION:...
  • Page 75 Figure 55. Removing the keyboard Removing and installing Field Replaceable Units (FRUs)
  • Page 76 Figure 56. Removing the keyboard Figure 57. Removing the keyboard Removing and installing Field Replaceable Units (FRUs)
  • Page 77 Steps 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the removal process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.
  • Page 78 Figure 58. Installing the keyboard Removing and installing Field Replaceable Units (FRUs)
  • Page 79 Figure 59. Installing the keyboard Removing and installing Field Replaceable Units (FRUs)
  • Page 80 Figure 60. Installing the keyboard Steps 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. Ensure to maintain the angle throughout the removal process to minimize the risk of damaging the thin display panel when applying torque to install and remove screws from the computer.
  • Page 81 Palm-rest assembly Removing the palm-rest assembly CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working in your computer. 2. Remove the base cover. 3. Remove the battery. 4.
  • Page 82 Steps After performing the steps in the pre-requisites, you are left with the palm-rest assembly. NOTE: Depending on the configuration ordered, the palm-rest assembly may appear visually different. The palm-rest assemblies are interchangeable though, and connected to components using the same cables and connectors. Installing the palm-rest assembly CAUTION: The information in this installation section is intended for authorized service technicians only.
  • Page 83 Figure 62. Installing the palm-rest assembly Steps Place the palm-rest assembly on a flat surface. Next steps 1. Install the keyboard. 2. Install the power button with fingerprint reader. 3. Install the system board. NOTE: The system board can be replaced with the following components preattached: ●...
  • Page 84 ● Windows 11 Pro Next Gen Premium ● Windows 11 Pro Next Gen Standard Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...
  • Page 85 BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be displayed.
  • Page 86 NOTE: Depending on your computer and its installed devices, the items that are listed in this section may differ. Table 25. System Setup options—Overview menu  Overview XPS 13 9345 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 87 Table 25. System Setup options—Overview menu (continued) Overview Battery Level Displays the battery level of the computer. Battery State Displays the battery state of the computer. Health Displays the battery health of the computer. AC Adapter Displays whether an AC adapter is connected. If connected, displays the type of AC adapter that is connected.
  • Page 88 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command | Configure, but can only be disabled from BIOS setup.
  • Page 89 Table 27. System Setup options—Integrated Devices menu  Integrated Devices Camera Enable Camera Enables the camera. By default, the Enable Camera option is enabled. NOTE: Depending on the configuration ordered, the camera setup option may not be available. Audio Enable Audio Enables all integrated audio controller.
  • Page 90 Table 28. System Setup options—Connection menu  Connection Wireless Device Enable WLAN Enables or disables the internal WLAN device. By default, the WLAN option is enabled. Bluetooth Enables or disables the internal Bluetooth device. By default, the Bluetooth option is enabled. Enable UEFI Network Stack Enables or disables the UEFI Network Stack and controls the onboard LAN Controller.
  • Page 91 TPM 2.0 Security On Enables or disables the TPM. By default, the TPM 2.0 Securty On option is enabled. For additional security, Dell Technologies recommends keeping TPM enabled to allow these security technologies to fully function. NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options.
  • Page 92 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. NOTE:...
  • Page 93 ● The computer shuts down when the Esc key is pressed at the System Password prompt. ● The system password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the system password in situations where it is likely that a computer may be lost or stolen. BIOS Setup...
  • Page 94 ● If the system and hard drive passwords are set to the same value, the hard drive unlocks after the correct system password is entered. Dell Technologies recommends using a hard drive password to protect unauthorized data access. Password Configuration The Password configuration page includes several options for changing the requirements of BIOS passwords.
  • Page 95 BIOS Setup configuration without first entering the administrator password (if set). By default, the Enable Admin Setup Lockout option is disabled. For additional security, Dell Technologies recommends keeping the Admin Setup Lockout option disabled. NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options.
  • Page 96 Table 35. System Setup options—System Management menu  System Management Service Tag Displays the Service Tag of the computer. Asset Tag Creates a computer Asset Tag that an IT administrator can use to uniquely identify a particular computer. NOTE: Once set in the BIOS, the Asset Tag cannot be changed. Wake on AC Enables or disables the computer to turn on and go to boot when AC power is supplied to the computer.
  • Page 97 Updating the BIOS Updating the BIOS in Windows Steps 1. Go to Dell Support Site. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist to automatically identify your computer. You can also use the product ID or manually browse for your computer model.
  • Page 98 ● USB drive formatted to the FAT32 file system (the drive does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter must be connected to the computer ●...
  • Page 99 Assigning a System Setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter BIOS System Setup, press F2 immediately after a power-on or reboot. Steps 1.
  • Page 100 Clearing BIOS (System Setup) and System passwords About this task To clear the computer or BIOS passwords, contact Dell technical support as described at Contact Support. For more information, go to Dell Support Site. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.
  • Page 101 If Block Boot Until Cleared is set to OFF, select Continue to boot up or BIOS-Setup to clear the alert. Figure 65. BIOS setup NOTE: If Continue is selected, the user continues to see the alert each time the computer is turned on until the alert is cleared.
  • Page 102 ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
  • Page 103 Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...
  • Page 104 You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.
  • Page 105 Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell provides multiple options for recovering the Windows operating system on your Dell computer. For more information, see...
  • Page 106 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to the computer. 9. Turn on the computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at the Dell Support Site. Troubleshooting...
  • Page 107 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 40. Self-help resources  Self-help resources Resource location Information about Dell products and services Dell Site Tips Contact Support In Windows search, type Contact Support, and press Enter.

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P189g