Page 1 MF3010 / MF3010VP User's Guide USRM1-9803-03 2022-04 en Copyright CANON INC. 2022...
Page 2: Table Of Contents
Contents Important Safety Instructions ......................2 ........................... 3 Important Safety Instructions ................................4 Installation ............................... 6 Power Supply ................................8 Handling ..........................10 Maintenance and Inspections ..............................12 Consumables ................................14 Others ............................15 Installation and Handling Basic Operation ............................19 ............................
Page 3 Specifications ..............................61 ............................62 Machine Specifications ..............................63 Copy Specifications ..............................64 Printer Specification ............................. 65 Scanner Specifications ............................... 66 Document Type ..........................67 Supported Document Types ................................68 Scan Area ..................................69 Paper ............................70 Supported Paper Types ..............................
Page 4 ............................124 Using the MF Toolbox ....................130 Combining Multiple Documents into One PDF File ............................132 Using the ScanGear MF ............................133 Using Simple Mode ............................136 Using Advanced Mode ....................... 148 Defining a Scan Area (Cropping Frame) ............................150 Setting Resolution Troubleshooting ............................
Page 5 ........................... 202 Replacing Toner Cartridges ......................... 203 Before Replacing the Toner Cartridge ..........................206 Replacing the Toner Cartridge ...................... 210 Attention (Replacing the Toner Cartridge) ................................. 213 Special Mode ............................216 Relocating the Machine ........................219 Attention (Relocating the Machine) Appendix ................................
Page 6 Important Safety Instructions Important Safety Instructions Important Safety Instructions ........................2 ..........................3 Important Safety Instructions ................................ 4 Installation ..............................6 Power Supply ................................8 Handling ......................... 10 Maintenance and Inspections ..............................12 Consumables ................................14 Others ........................... 15 Installation and Handling...
Page 7: Important Safety Instructions
Important Safety Instructions Important Safety Instructions 85RS-000 Please read these "Important Safety Instructions" thoroughly before using the machine. These instructions are intended to prevent injuries to you and other persons as well as equipment damage. Failure to follow these instructions could result in serious personal injury, product damage, or improper operation.
Page 8: Important Safety Instructions
Important Safety Instructions Important Safety Instructions 85RS-001 Please read the following safety warnings and precautions before using the machine. " Installation(P. 4) " " Power Supply(P. 6) " " Handling(P. 8) " " Maintenance and Inspections(P. 10) " " Consumables(P. 12) " "...
Page 9: Installation
If these items are dropped or spilled inside the machine, immediately turn off the power switches of the machine and computer (1) and disconnect the interface cable if it is connected (2). Then, unplug the power plug from the AC power outlet (3) and contact your local authorized Canon dealer. CAUTION ●...
Page 10 Important Safety Instructions - A damp or dusty location - A location exposed to smoke and steam, such as near a cookery or humidifier - A location exposed to rain or snow - A location near a water faucet or water - A location exposed to direct sunlight - A location subject to high temperatures - A location near open flames...
Page 11: Power Supply
Important Safety Instructions Power Supply 85RS-003 WARNING ● Do not damage or modify the power cord. Also, do not place heavy objects on the power cord or pull on or excessively bend it. This can cause electrical damage, resulting in fire or electrical shock. ●...
Page 12 Important Safety Instructions ● Do not use a power supply voltage other than that listed herein, as this may result in a fire or electrical shock. ● Always grasp the power plug when unplugging the power plug. Do not pull on the power cord, as this may expose the core wire of the power cord or damage the cord insulation, causing electricity to leak, resulting in a fire or electrical shock.
Page 13: Handling
If these items are dropped or spilled inside the machine, immediately turn off the power switches of the machine and computer and disconnect the interface cable if it is connected. Then, unplug the power plug from the AC power outlet and contact your local authorized Canon dealer.
Page 14 Important Safety Instructions ● The output slot is hot during and immediately after printing. Do not touch the area surrounding the output slot, as this may result in burns. ● Printed paper may be hot immediately after being output. Be careful when removing the paper and aligning the removed paper, especially after continuous printing.
Page 15: Maintenance And Inspections
● Check the power cord and plug regularly. The following conditions may result in fire, so please contact your local authorized Canon dealer or the Canon help line. - There are burn marks on the power plug. - The blade on the power plug is deformed or broken.
Page 16 Important Safety Instructions CAUTION ● The fixing unit and its surroundings inside the machine become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as this may result in burns. ●...
Page 17: Consumables
IMPORTANT Be careful of counterfeit toner cartridges Please be aware that there are counterfeit Canon toner cartridges in the marketplace. Use of counterfeit toner cartridge may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner cartridge.
Page 18 Important Safety Instructions ● After you pull out the sealing tape from the toner cartridge, dispose of it in accordance with the applicable local regulations. When disposing of a used toner cartridge or the like When discarding a toner cartridge or the like, place it in the original packing material to prevent toner from scattering from inside, and dispose of it in accordance with the applicable local regulations.
Page 19: Others
Important Safety Instructions Others 85RS-007 WARNING If you are using a cardiac pacemaker This machine generates a low level magnetic field. If you use a cardiac pacemaker and feel abnormalities, please move away from this machine and consult your physician immediately.
Page 20: Installation And Handling
Important Safety Instructions Installation and Handling 85RS-008 To make sure safe and trouble-free operation, the following installation requirements must be observed. Read the instructions carefully before installing the machine. Temperature and Humidity Conditions(P. 15) Power Supply Requirements(P. 15) Installation Requirements(P. 16) Installation Space(P.
Page 21 Important Safety Instructions ● Make sure to plug an AC power plug into the AC outlet. Do not use the other sockets of the AC outlet. ● Do not plug the power plug into the auxiliary outlet on a computer. Do not connect the machine and any of the following devices to the same AC outlet.
Page 22 The machine is designed to make sure safe use and be maintenance-free. If a problem occurs during operation, see " Troubleshooting(P. 152) ." When the problem cannot be resolved after referring to the appropriate trouble shooting section, contact your local authorized Canon dealer or the Canon help line.
Page 23 Basic Operation Basic Operation Basic Operation ..............................19 ........................... 20 Parts and Their Functions ............................... 21 Front Side ................................ 22 Back Side ................................23 Interior ..............................24 Paper Cassette .......................... 25 Operation Panel and Display ........................27 Using the Quick Reference Guide .......................
Page 24: Basic Operation
Basic Operation Basic Operation 85RS-009 This chapter describes the features and useful functions of the machine. The following sections give a brief overview of the machine and instructions on how to use the machine efficiently. Read these sections thoroughly before using the machine. Learning about parts of the machine See "...
Page 25: Parts And Their Functions
Basic Operation Parts and Their Functions 85RS-00A This section describes the parts of the machine and their functions. " Front Side(P. 21) " " Back Side(P. 22) " " Interior(P. 23) " " Paper Cassette(P. 24) " " Operation Panel and Display(P. 25) "...
Page 26: Front Side
Basic Operation Front Side 85RS-00C Platen Glass Cover Protects the platen glass. Output Tray Extension Extend this tray to load large size documents. Lift Handles Hold this handles to lift or transport the machine. Power Switch Used to switch the machine ON or OFF. Platen Glass Load paper.
Page 27: Back Side
Basic Operation Back Side 85RS-00E Rating Label The current value indicated in this rating label shows the average power current consumption. USB Port Connect the USB cable. Power Socket Connect the power cord.
Page 28: Interior
Basic Operation Interior 85RS-00F Scanning Platform Open this cover to replace the toner cartridge or clear paper jams. Toner Cover Open this cover to replace the toner cartridge or clear paper jams. ( 3) Toner Guides Used to insert the toner cartridge so that the protrusion on the side of the toner cartridge fits into these guides.
Page 29: Paper Cassette
Basic Operation Paper Cassette 85RS-00H Paper Guides Adjust these guides to fit the document.
Page 30: Operation Panel And Display
Basic Operation Operation Panel and Display 85RS-00J Operation Panel(P. 25) Viewing the Display(P. 25) Operation Panel NOTE When [ ], [ ], and [ ] are on at a time A service error is occurring. " When a Service Error Has Occurred(P. 188) " Viewing the Display Copy settings, menu setting items, or setting values are displayed.
Page 31 Basic Operation Display Status ● Printing ● Printing the User Data List ● Cleaning ● Updating the firmware ● Scanning Cancellation is processing after the [ ] key was pressed. Sleep state " Energy Saving Functions (Sleep Mode)(P. 29) " The toner cover is open.
Page 32: Using The Quick Reference Guide
Basic Operation Using the Quick Reference Guide 85RS-00K Place this guide near the printer for effective usage. Quick Reference Guide Front side (operating instruction page) (1) Description of Various Copy " Basic Copy Operations(P. 76) " " Adjusting the Density(P. 79) " "...
Page 33 Basic Operation Reverse side (paper jams and troubleshooting page) (1) If a Paper Jam Has Occurred " Removing Jammed Paper(P. 155) " A : Cover Open " How to Operate Menus(P. 30) " B : Service Error " When a Service Error Has Occurred(P. 188) " (3) No Paper "...
Page 34: Energy Saving Functions (Sleep Mode)
Basic Operation Energy Saving Functions (Sleep Mode) 85RS-00L A function is provided that transitions the printer into an energy saving mode with low power consumption (sleep function) when it is not used for a set period of time. After 5 minutes* has elapsed during which time data is not received from the computer and there are no changes to the printer, it transitions into the sleep mode.
Page 35: How To Operate Menus
Basic Operation How to Operate Menus 85RS-00R This section describes haw to operate or set up the menu. To cancel operations Press [ ], and then press [ ] (Menu setting key). It cancels operations without saving the settings and returns to a status where normal operation is possible.
Page 36: Setting List
Basic Operation Setting List 85RS-00S Copy Setting List(P. 31) Menu Setting List(P. 33) Copy Setting List The following copy settings are available for the printer. You can switch the copy settings by pressing [ ] (Copy setting key). Setting value Function name Indicator Reference...
Page 37 Basic Operation Setting value Function name Indicator Reference (Default value) Display Detail " Copying Both Sides of Cards ID card copy onto One Side (ID Card Copy) 2 on 1/ID card copy (P. 83) " ] indicator (Default value: C) "...
Page 38 Basic Operation Setting value Function name Reference (Default value) Display Detail 3 copies 4 copies 5 copies 6 copies 7 copies 8 copies 9 copies 10 copies 11 copies 12 copies 13 copies 14 copies 15 copies 16 copies 17 copies 18 copies 19 copies ±0...
Page 39 Basic Operation How to Operate Menus(P. 30) Setting value Function name Indicator Reference (Default value) Display Detail Plain paper Plain Paper L Heavy Paper 1 Heavy Paper 2 Paper type setting " Setting a Paper Type(P. 54) " (Default value: 1) Rough Paper Envelope Transparency...
Page 40 Basic Operation Setting value Function name Indicator Reference (Default value) Display Detail Mode 3 Mode 4 Mode 1 Special Mode c " Special Mode(P. 213) " (Default value: 0) Mode 2 Mode 3 Special Mode d Mode 1 " Special Mode(P. 213) " (Default value: 0) Mode 2 Special Mode h...
Page 41: Toner Cartridges
Basic Operation Toner Cartridges 85RS-00U For more information on the toner cartridges, see the following sections. " About the Supplied Toner Cartridge(P. 37) " " About Replacement Toner Cartridges(P. 38) " " Handling Toner Cartridges(P. 39) " " Storing Toner Cartridges(P. 41) " "...
Page 42: About The Supplied Toner Cartridge
About the Supplied Toner Cartridge 85RS-00W The average yield of the toner cartridge that comes with the machine is as follows. Canon Cartridge 125 Starter Average yield : 700 sheets The average yield is on the basis of "ISO/IEC 19752"...
Page 43: About Replacement Toner Cartridges
"ISO/IEC 19752" is an ISO standard method for "the determination toner cartridge yield for monochrome electrophotographic printers and multi-function devices that contain printer components." IMPORTANT About replacement toner cartridges For optimum print quality, using Canon genuine toner cartridges is recommended. Model name Supported Canon genuine toner cartridge MF3010 / MF3010VP Canon Cartridge 125...
Page 44: Handling Toner Cartridges
Basic Operation Handling Toner Cartridges 85RS-00Y Note the following when handling the toner cartridge. WARNING Do not place the toner cartridge in fire. This may cause toner remaining inside the cartridge to ignite and result in burns. When cleaning up spilled or scattered toner If you accidentally spill or scatter toner, carefully gather the toner particles together or wipe them up with a soft, damp cloth in a way that prevents inhalation.
Page 45 Please be aware that there are counterfeit Canon toner cartridges in the marketplace. Use of counterfeit toner cartridge may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner cartridge.
Page 46: Storing Toner Cartridges
Basic Operation Storing Toner Cartridges 85RS-010 Be aware of the following points when storing a new toner cartridge or handling the toner cartridge that was taken out of the machine for maintenance or relocating the machine somewhere. IMPORTANT Precautions when storing toner cartridges To use toner cartridges in a safe and trouble-free manner, store them in a place that fulfills the following conditions.
Page 47: Purchasing Consumables
Basic Operation Purchasing Consumables 85RS-011 To purchase replacement toner cartridges, contact your local authorized Canon dealer. To find a dealer near, contact the Canon help line.
Page 48: Placing Documents
Basic Operation Placing Documents 85RS-012 This section describes how to place documents on the platen glass. Before placing the documents on the platen glass, see " Attention (Placing Documents)(P. 45) ." Open the platen glass. Place your document face down. Align the document with the appropriate paper size marks.
Page 49 Basic Operation Close the platen glass gently. The machine is ready to scan or copy the document. When scanning or copying is complete, remove the document from the platen glass.
Page 50: Attention (Placing Documents)
Basic Operation Attention (Placing Documents) 85RS-013 CAUTION Precautions when closing the platen glass ● Be careful not to get your fingers caught. This may cause personal injury. ● Do not press down the feeder forcefully. This may damage the platen glass and cause personal injury.
Page 51: Loading Paper
Basic Operation Loading Paper 85RS-014 This section describes how to load paper in the paper cassette. NOTE To set your choice of paper type By default, the paper type is set to Plain paper (60 to 90 g/m² (16 to 24 lb Bond)). To use a different paper type, you need to change the default settings.
Page 52: In The Paper Cassette
Basic Operation In the Paper Cassette 85RS-015 Before loading paper in the paper cassette, see " Attention (Loading Paper)(P. 50) ." Spread the paper guides a little wider than the paper size. Gently load the paper stack into the paper cassette with the print side face up, until the edge of the paper stack meets the back of the paper cassette.
Page 53 Basic Operation (3) Loosen any stiff corners of the envelopes and flatten curls as shown in the figure. (4) Align the edges of the envelopes on a flat surface. (5) Gently load the envelopes into the paper cassette with the print side face up, until the edge of the envelope stack meets the back of the paper cassette.
Page 54 Basic Operation Adjust the rear paper guide to the paper length without space. Pull out the output tray extension and lift the paper stopper. Set the paper type loaded in the tray. " Setting a Paper Type(P. 54) "...
Page 55: Attention (Loading Paper)
Basic Operation Attention (Loading Paper) 85RS-016 CAUTION Adjust the paper guides to the paper width without space. Handle paper carefully not to cut your hands with the edges of the paper. IMPORTANT Be sure to align the paper guides with the width of the paper. ●...
Page 56: Paper Loading Capacity
Basic Operation Paper Loading Capacity 85RS-017 Paper type Paper cassette Plain paper (Ex. 80 g/m² (21 lb Bond)) Approx. 150 sheets Heavy paper (Ex. 91 g/m² (24 lb Bond)) Approx. 100 sheets Heavy paper (Ex. 128 g/m² (50 lb Cover)) Approx.
Page 57: Paper Loading Orientation
Basic Operation Paper Loading Orientation 85RS-018 When printing on paper that has a preprinted letterhead or logo Load paper as shown below. : Feeding direction) Portrait orientation Landscape orientation 1-sided printing (with the printed side face up) (with the printed side face up) Printing on envelopes Load envelopes with the front side (non-glued side) face up as shown below.
Page 58 Basic Operation...
Page 59: Setting A Paper Type
Basic Operation Setting a Paper Type 85RS-019 After loading paper in the cassette, change the menu settings according to the paper type. Operating results Operating procedures Press [ ] (Menu setting key), and then start the menu operation. When the menu is operating, the menu indicator blinks. Press [ ] or [ ] until "P"...
Page 60 Basic Operation Press [ ] (Menu setting key) to exit the menu operation. The menu indicator turns off.
Page 61: Initializing Menus
Basic Operation Initializing Menus 85RS-01A You can reset the following settings to the default value. ● Paper type settings ● Registering the quantity ● Setting copy type ● Setting sharpness ● Setting special mode ● The quantity registered in "F" Operating results Operating procedures Press [...
Page 62: Printing The User Data List
Basic Operation Printing the User Data List 85RS-01C Print the user data list. The following items are printed. ● Controller ROM version ● Country/region code ● No. of printed pages/No. of scanned pages ● Registering the quantity ● Paper type settings ●...
Page 63: Upgrading Firmware
Basic Operation Upgrading Firmware 85RS-01E This section describes the procedure to upgrade the printer firmware. For details on the procedure for upgrading the firmware, see the manual supplied with the firmware. IMPORTANT Performing only when it is necessary Upgrade the printer firmware only when it is necessary. Operating results Operating procedures Press [...
Page 64: Locating The Serial Number
Basic Operation Locating the Serial Number 85RS-01F The serial number (a character string of three letters and a 5-digit number) is written on the rating label on the rear side of the machine.
Page 65 Specifications Specifications Specifications ..............................61 ............................62 Machine Specifications .............................. 63 Copy Specifications ............................64 Printer Specification ............................65 Scanner Specifications ..............................66 Document Type ........................... 67 Supported Document Types ................................ 68 Scan Area ..................................69 Paper ..........................70 Supported Paper Types ..............................
Page 66: Specifications
Specifications Specifications 85RS-01H Note that specifications are subject to change without notice.
Page 67: Machine Specifications
Specifications Machine Specifications 85RS-01J Machine Specifications Type Personal Desktop 110 to 127 V, 50/60 Hz (Power requirements can vary by country. They depend on where you Power Supply purchased the product.) Maximum: 900 W or less Average consumption during standby mode: Approx. 2.3 W Power Consumption Average consumption during sleep mode: Approx.
Page 68: Copy Specifications
Specifications Copy Specifications 85RS-01K Copy Specifications ● Speed priority: 600 dpi x 400 dpi Scan Resolution ● Resolution priority: 600 dpi x 600 dpi ● Speed priority: 600 dpi x 400 dpi Output Resolution ● Resolution priority: 600 dpi x 600 dpi ●...
Page 69: Printer Specification
Specifications Printer Specification 85RS-01L Printer Specification Printing Method Indirect electrostatic system (On-demand fixing) Paper Capacity Approx. 150 sheets (60 to 80 g/m² (16 to 21 lb Bond)) Output Tray Capacity (a fresh stack of Letter size paper) Approx. 100 sheets (60 to 80 g/m² (16 to 21 lb Bond)) 19 ppm Print Speed (Letter Plain Direct) ●...
Page 70: Scanner Specifications
Specifications Scanner Specifications 85RS-01R Scanner Specifications Type Color scanner Maximum Scan Size up to 216 mm x 297.0 mm (8 1/2" x 11 5/8") ● Optical resolution up to 600 x 600 dpi Scan Resolution ● Software interpolation resolution 9600 dpi x 9600 dpi Color: 8 seconds/sheet Scan Speed (Letter, 300 x 300 dpi)* Grayscale: 3 seconds/sheet...
Page 71: Document Type
Specifications Document Type 85RS-01S " Supported Document Types(P. 67) " " Scan Area(P. 68) "...
Page 72: Supported Document Types
Specifications Supported Document Types 85RS-01U ● Plain paper ● Heavy paper ● Photograph Type ● Small documents (for example, index cards) ● Special types of paper (for example, tracing paper, transparencies, etc.) ● Booklet (thickness not specified) Size (W x L) Maximum 216 mm x 297 mm (8 1/2"...
Page 73: Scan Area
Specifications Scan Area 85RS-01W Make sure that your scan area fits within the shaded area, as shown in the illustrations on the following page. Note that the margins indicated in the illustrations are for your reference. Actual margins can vary. Place the document face down.
Page 74: Paper
Specifications Paper 85RS-01X " Supported Paper Types(P. 70) " " Printable Area(P. 73) "...
Page 75: Supported Paper Types
Specifications Supported Paper Types 85RS-01Y Paper Size The following paper sizes are supported. : Supported Paper Source Paper Size Paper cassette A4 (210 mm x 297 mm (8 1/4" x 11 3/4")) B5 (182 mm x 257 mm (7 1/8" x 10 1/8")) A5 (148 mm x 210 mm (5 7/8"...
Page 76 Specifications Paper Source Paper Size Paper cassette Custom Paper Size Make sure the flap is folded. You can set custom paper size of Width: 127 to 356 mm (5" to 14") and Length: 76.2 to 216 mm (3" to 8 1/2").
Page 77 Should you smell something burning, immediately turn OFF the machine, unplug the power plug from the AC power outlet, and contact your local authorized Canon dealer or the Canon help line. Continued use may lead to a fire or electrical shock.
Page 78: Printable Area
Specifications Printable Area 85RS-020 The shaded area in the illustration on the following page represents the printable area (A4 size paper). Note that the margins indicated in the illustration are for your reference. Actual margins can vary. When an envelope is printed, the margin is 10 mm (3/8") on top, bottom, right, and left.
Page 79 Copy Copy Copy ..................................75 ............................76 Basic Copy Operations ........... 78 Registering the Quantity that You Frequently Copy (Up to Twenty-nine Copies) ............................79 Adjusting the Density ............................ 81 Enlarging/Reducing Copy ................83 Copying Both Sides of Cards onto One Side (ID Card Copy) ..................
Page 80: Copy
Copy Copy 85RS-021 This chapter describes how to use the copy functions. Using the copy functions for the first See " Basic Copy Operations(P. 76) ." time See the following sections. ● " Copying Both Sides of Cards onto One Side (ID Card Copy)(P. 83) " Using various copy ●...
Page 81: Basic Copy Operations
Copy Basic Copy Operations 85RS-022 For details on each key function for the operation panel and the display, see the following items. " Operation Panel and Display(P. 25) " <Before copying> If the [ ] indicator is on or other than [1] is displayed, the previous copy settings are remained.
Page 82 Copy " Copying Both Sides of Cards onto One Side (ID Card Copy) (P. 83) " " Copying Documents onto One Sheet (2 on 1 Copy) (P. 86) " " Enlarging/ Reducing Copy(P. 81) " You cannot set [ ] (2 on 1/ID card cop) and [ ] (enlarge/ reduce copies) at a time.
Page 83: Registering The Quantity That You Frequently Copy (Up To Twenty-Nine Copies)
Copy Registering the Quantity that You Frequently Copy (Up to Twenty-nine Copies) 85RS-023 You can call a registered quantity using one-touch button to copy by registering a copy quantity. You can register the copy quantity up to twenty-nine copies. " Basic Copy Operations(P. 76) " <Before registering the copy quantity>...
Page 84: Adjusting The Density
Copy Adjusting the Density 85RS-024 Operating results Operating procedures Place the document. " Placing Documents(P. 43) " " Supported Paper Types(P. 70) " Press [ ] or [ ] to specify the copy quantity. Specify the copy quantity first. You can set the copy quantity to "F" or "1" to "9." You can register the custom copy quantity (user-defined number up to twenty-nine copies) to "F."...
Page 85 Copy Press [ ] to start copying. <Canceling copy jobs> Press [...
Page 86: Enlarging/Reducing Copy
Copy Enlarging/Reducing Copy 85RS-025 You can specify a copy ratio (50 to 200%) in 10% increments. Operating results Operating procedures Place the document. " Placing Documents(P. 43) " " Supported Paper Types(P. 70) " Press [ ] or [ ] to specify the copy quantity. Specify the copy quantity first.
Page 87 Copy Change the ratio. 50% to 90% 100% 110% to 190% 200% ±9 " Setting List(P. 31) " Press [ ] to start copying. <Canceling copy jobs> Press [ You cannot perform the enlarged or reduced copy when combined with the following functions. "...
Page 88: Copying Both Sides Of Cards Onto One Side (Id Card Copy)
Copy Copying Both Sides of Cards onto One Side (ID Card Copy) 85RS-026 You can copy both sides of cards onto one side. <Before copying> If the [ ] indicator is on or other than [1] is displayed, the previous copy settings are remained.In this case, press [ ] to reset the copy settings.
Page 89 Copy Press [ ] or [ ] to specify the copy quantity. Specify the copy quantity first. You can set the copy quantity to "F" or "1" to "9." You can register the custom copy quantity (user-defined number up to twenty-nine copies) to "F." The pre-defined settings comes useful if you copy a certain number of quantity, or want to copy more than 10 sets.
Page 90 Copy If you want to arrange the cards vertically Place the card with a 5 mm space created from the left edge of the platen glass. Place the card to fit in the left half of the platen glass. Press [ ].
Page 91: Copying Two Documents Onto One Sheet (2 On 1 Copy)
Copy Copying Two Documents onto One Sheet (2 on 1 Copy) 85RS-027 You can copy the two documents onto one sheet by reducing the size. <Before copying> If the [ ] indicator is on or other than [1] is displayed, the previous copy settings are remained.
Page 92 Copy " Registering the Quantity that You Frequently Copy (Up to Twenty-nine Copies)(P. 78) " Press [ ] (Copy setting key) to specify the density settings if necessary. " Adjusting the Density(P. 79) " Press [ ] (Copy setting key) to blink the ] indicator.
Page 93: Selecting Copy Type (Speed Priority/Resolution Priorlty)
Copy Selecting Copy Type (Speed Priority/Resolution Priorlty) 85RS-028 Select whether to set priority on copy speed or resolution to copy. Operating results Operating procedures Place the document. " Placing Documents(P. 43) " " Supported Paper Types(P. 70) " Press [ ] or [ ] to specify the copy quantity.
Page 94 Copy " Supported Paper Types(P. 70) " Press [ ] to confirm the setting. Press [ ] (Menu setting key) to exit the menu operation. The menu indicator turns off.
Page 95: Emphasizing The Outline Of An Image (Sharpness)
Copy Emphasizing the Outline of an Image (Sharpness) 85RS-029 You can emphasize the outline of the image in the documents or decrease the contrast. Operating results Operating procedures Place the document. " Placing Documents(P. 43) " " Supported Paper Types(P. 70) " Press [ ] or [ ] to specify the copy quantity.
Page 96 Copy Press [ ] to set the menu to be able to change the settings. Press [ ] or [ ] to change the setting values. <Pressing [ ] to decrease the values> It is appropriate when you want to copy documents clearly such as photos. <Pressing [ ] to increase the values>...
Page 97 Print Print Print ..................................93 ......................94 Preparing to Print from Your Computer ..........................95 Setting Up Printer Sharing ............................97 Printing Fundamentals ................................98 Printing ......................101 Configuring the Default Print Settings ..........................103 Viewing the Online Help ......................... 105 Printing on Custom Paper Size ........................
Page 98: Print
Print Print 85RS-02A This chapter describes how to print from your computer to the machine. Once you have the printer driver installed on your computer, you can print your document files to the machine efficiently. In addition, the printer driver offers various finishing options, such as scaling and gutters. Preparing for printing Preparing to use the print functions See "...
Page 99: Preparing To Print From Your Computer
Print Preparing to Print from Your Computer 85RS-02C In order to print, install the printer driver in the printer. See the MF Driver Installation Guide in " Manuals and Their Contents(P. 223) ". NOTE About the printer driver The printer driver is software required for printing from an application. The printer driver will convert application software's print data to print data for the printer.
Page 100: Setting Up Printer Sharing
Print Setting Up Printer Sharing 85RS-02E Once you have set up a print server on your network, you can efficiently manage print jobs through the print server. Additionally, you can install the alternate printer driver for the machine on your computer from the network by adding it to the print server.
Page 101 Print Install the alternate printer driver. The installation dialog box appears when the alternate printer driver is selected and [OK] is clicked. Browse to the folder where the printer driver files are stored and follow onscreen instructions. Click [OK]. The procedure is complete. NOTE To install the printer driver on another computer 1.
Page 102: Printing Fundamentals
Print Printing Fundamentals 85RS-02F This section explains the basic printing method using the printer driver, how to set the printer options, and how to display the online help. NOTE To use the printer, you need an appropriate printer driver. Refer to the MF Driver Installation Guide and install the printer driver. Manuals and Their Contents(P.
Page 103: Printing
Print Printing 85RS-02H This section explains the basic printing method using the printer driver. NOTE ● Printing methods may differ depending on the application you are using. For details, see the instruction manuals provided with the application. ● The display may differ according to the operating system, as well as the type and version of the printer driver.
Page 104 Print Specify the desired settings in the printer driver screen -> click [OK]. Click each tab and specify the desired items. NOTE ● The [Basic Settings] tab comprises a few of the basic settings of the driver. The settings that you can configure in the [Basic Settings] tab can also be configured in other tabs.
Page 105 Print Printing begins.
Page 106: Configuring The Default Print Settings
Print Configuring the Default Print Settings 85RS-02J This section describes how to access the printer setup screen from [Control Panel] and how to specify printing functions beforehand. The printer whose settings you have specified will print with the same settings every time. When printing, you can change the settings specified beforehand whenever required.To change the settings, configure them in the [Print] dialog box from the application (see "...
Page 107 Print Specify the desired settings in the printer driver screen -> click [OK]. Click each tab and specify the desired items. Note ● The [Basic Settings] tab comprises a few of the basic settings of the driver. The settings that you can configure in the [Basic Settings] tab can also be configured in other tabs.
Page 108: Viewing The Online Help
Print Viewing the Online Help 85RS-02K You can display the online help by clicking [Help] on the printer driver screen. The online help includes additional information about each printing option. If the User's Guide does not provide the information you need, see the online help. NOTE The display may differ according to the operating system, as well as the type and version of the printer driver.
Page 109 Print Navigation pane (left side) Click [Contents] / [Search] to search for information.
Page 110: Printing On Custom Paper Size
Print Printing on Custom Paper Size 85RS-02L Checking available custom paper size Custom paper sizes with width of 76.2 to 216.0 mm and height of 127.0 to 356.0 mm can be used with this printer. Loading custom paper size Load paper in the paper cassette. "...
Page 111: Registering A Custom Paper Size
Print Registering a Custom Paper Size 85RS-02R Combinations of printer driver settings corresponding to a variety of printing purposes are provided with the printer driver as "profiles". This enables you to print documents according to a desired objective by simply selecting a profile from the [Profile] list.
Page 112: Canceling Print
Print Canceling Print 85RS-02S You can cancel the job that is currently printing. If multiple jobs are printing, see the following to select and cancel the jobs using the print queue (Windows function). " Selecting and Canceling Jobs(P. 108) " NOTE Displaying Job Processing Operating results...
Page 113: Selecting And Canceling Jobs
Print Selecting and Canceling Jobs 85RS-02U Display the print queue. 1. Display the printer folder. " Basic Windows Operations(P. 224) " 2. Double-click the icon for this printer. Right-click the job you want to cancel, and select [Cancel] from the popup menu. If the job is not displayed Other user's jobs are not displayed.
Page 114 Scan Scan Scan ..................................110 ....................... 111 Preparing to Use the Scan Functions ..........................112 System Requirements (Scan) ..............................113 Basic Scan Flow ........................114 Scanning Using the MF Toolbox ..................... 116 Scanning an Image Using an Application ........................117 Scanning Using the WIA Driver ..........................
Page 115: Scan
Scan Scan 85RS-02W This chapter describes how to save scanned data to your computer. You can easily save the documents that were scanned by computer operation. The machine provides a wide variety of scan settings for you to choose from. You can save a scanned document in the "Searchable PDF"...
Page 116: Preparing To Use The Scan Functions
Scan Preparing to Use the Scan Functions 85RS-02X To scan documents, perform the following steps. Step 1 Check your operating environment. " System Requirements (Scan)(P. 112) " See the MF Driver Installation Guide in " Manuals and Their Step 2 Install the scanner driver.
Page 117: System Requirements (Scan)
Scan System Requirements (Scan) 85RS-02Y Hardware requirements ● IBM or IBM-compatible PC ● A computer having a USB port with the USB class driver installed Supported Operating Systems ● Windows 7 (32-bit/64-bit) ● Windows 8 (32-bit/64-bit) ● Windows 10 (32-bit/64-bit) NOTE The following server operating systems are not supported.
Page 118: Basic Scan Flow
Scan Basic Scan Flow 85RS-030 The following three scanning methods are available: " Scanning Using the MF Toolbox(P. 114) " Scanning can be performed using the machine's available scanning software. You can fine-tune the scan settings based on your scan needs. "...
Page 119: Scanning Using The Mf Toolbox
● [Paper Size] in Step 6 is set to "fit the image." Double-click the [Canon MF Toolbox 4.9] icon on the desktop. The MF Toolbox starts. Click one of the MF Toolbox command buttons based on your purpose of the scan.
Page 120 Scan Click [Start]. Scanning starts. When the [Display the Scanner Driver] check box is selected in Step 4(P. 114) : The [ScanGear MF] dialog box appears. (1) Specify the settings as needed. See " Using the ScanGear MF(P. 132) " for more information. (2) Click [Scan].
Page 121: Scanning An Image Using An Application
Scan Scanning an Image Using an Application 85RS-032 You can scan an image from a TWAIN- or WIA- compliant application and use the image in that application. The procedure varies depending on the application. This section shows an example. Place your document. "...
Page 122: Scanning Using The Wia Driver
Scan Scanning Using the WIA Driver 85RS-033 Before scanning with the WIA driver, see " Attention (WIA Driver)(P. 123) ." This section describes how to scan documents using the WIA driver. Scanning from the [Windows Fax and Scan] dialog box(P. 117) Scanning Using Windows Live Photo Gallery (Windows 7/8 only)(P.
Page 123 Scan See " [New Scan] Dialog Box(P. 121) " for more information. Click [Scan]. Scanning Using Windows Live Photo Gallery (Windows 7/8 only) Place your document. " Placing Documents(P. 43) " " Supported Document Types(P. 67) " NOTE To scan from the platen glass You cannot scan more than one document at a time.
Page 124 Scan Scanning using an application When the WIA driver is displayed, use the following steps. For the instructions on how to display the WIA driver, see " Scanning an Image Using an Application(P. 116) ". Place your document. " Placing Documents(P. 43) " "...
Page 125 Scan [Reset] Restore all the settings to the defaults. NOTE The options that are displayed in the [Advanced Properties] tab and their default values. These vary across the selected image type. Click [Preview] and drag [ ] to specify the scanning area. Click [Scan].
Page 126: [New Scan] Dialog Box
Scan [New Scan] Dialog Box 85RS-034 [Scanner] Display a list of available scanners. Click [Change] and select the scanner. Select one of the following document types. ● [Add profile] ● [Documents] ● [Last used settings] ● [Photo (Default)] [Profile] NOTE When [Add profile] is selected Add new profiles in the [Add New Profile] dialog box.
Page 127 Scan [Contrast] Specify the contrast (-100 to 100) (only for color or grayscale scans). [Preview or scan images as The images scanned from [Flatbed] (the platen glass) are automatically cropped and separate files] saved as separate files.
Page 128: Attention (Wia Driver)
Scan Attention (WIA Driver) 85RS-035 Scanning from the [Windows Fax and Scan] dialog box NOTE When scanning is complete The scanned images are displayed within the [Windows Fax and Scan] folder. File name and location where the scanned images are saved Sequential numbers are automatically added to the end of the file names, and the files are saved in the [Scanned Documents] folder within the [Document] folder.
Page 129: Using The Mf Toolbox
Scan Using the MF Toolbox 85RS-036 The following can be specified in the MF Toolbox: Specifying scan settings(P. 124) Saving scanned images(P. 125) Configuring an application (an e-mail client application)(P. 126) Previewing the scanned image and entering Exif information (Viewing the scanned image)(P. 128) Specifying scan settings You can specify the scan mode, resolution, original document size, and file size of the scanned images.
Page 130 Scan File Type Settable Resolution JPEG/EXIF 75 to 600 dpi TIFF PDF (1 page) 75 to 400 dpi PDF (multiple pages) PDF (additional pages) When [Mail] is selected, supported resolutions vary, depending on the [Upper Limit of Attached File] setting specified. When this check box is checked, the settings for [Scanner Settings] are unselectable.
Page 131 Scan ● [PDF (Multiple Pages)] Combine multiple documents into one PDF file. " Combining Multiple Documents into One PDF File(P. 130) " ● [PDF (Add Page)] Add the scanned image to the last page of a PDF file created by the MF Toolbox. NOTE File formats supported by command buttons You can select the option when [Scan Mode] is set to [Grayscale],...
Page 132 Scan Click [Set], select an e-mail program to be used and click [OK]. (You can specify an application other than e-mail programs by dragging and dropping the application icon directly onto the dialog box.) For [Settings for E-mail Program], you can enter an e-mail address by clicking [Address Settings]. NOTE When scanning using the [Mail] command button The MF Toolbox supports the following e-mail applications.
Page 133 Scan ● EUDORA ● Netscape Messenger ● Windows Mail ● Becky! Ver.2 ● Mozilla Thunderbird Previewing the scanned image and entering Exif information (Viewing the scanned image) Follow the steps in the procedure below to display a thumbnail preview of the scanned image before specifying the file format and location where the scanned image is saved.
Page 134 Scan ● [Advanced Information] Display the newly added information. ● [Apply the Same Setting of Input Items Automatically] When the check box is checked, the last specified scan settings are applied. When [PDF], [PDF (Single Page)], [PDF (Multiple Pages)] or [PDF (Add Page)] is selected [PDF Settings] for [Save as Type], you can specify advanced file settings.
Page 135: Combining Multiple Documents Into One Pdf File
You can combine multiple documents into one PDF file. Place your documents on. " Placing Documents(P. 43) " " Supported Document Types(P. 67) " Double-click the [Canon MF Toolbox 4.9] icon on the desktop. The MF Toolbox starts. Click [PDF]. Select [PDF (Multiple Pages)] for [Save as Type].
Page 136 Scan [PDF Compression] Select [High] to compress photos and illustrations to reduce the file size. Click [Start]. Place the next page and click [Next]. When scanning is complete, click [Finish].
Page 137: Using The Scangear Mf
Scan Using the ScanGear MF 85RS-038 Using the ScanGear MF, you can display previews of images and specify advanced scan settings before performing scans. " Using Simple Mode(P. 133) " " Using Advanced Mode(P. 136) " " Defining a Scan Area (Cropping Frame)(P. 148) " "...
Page 138: Using Simple Mode
Scan Using Simple Mode 85RS-039 Scanning in simple mode(P. 133) Simple mode toolbar(P. 134) Adding/Deleting the output size(P. 135) Scanning in simple mode Display the ScanGear MF. Start the ScanGear MF using either of the following methods. ● Selecting [Display the Scanner Driver] in the MF Toolbox ●...
Page 139 Scan Click [Preview]. The preview of the image is displayed. Select the purpose of the scan for [Select Purpose]. ● [Print (300dpi)] ● [Image Display (150dpi)] ● [OCR (300dpi)] " Setting Resolution(P. 150) " Select the output size of the scanned image. The options displayed in the window vary depending on the purpose of the scan specified in Step 4(P.
Page 140 Scan Adding/Deleting the output size The [Add/Delete the Output Size] dialog box appears when [Add/Delete] for [Output Size] is selected. You can add or delete output sizes within this dialog box. [Output Size List] Display the registered output size name. [Output Size Name] Enter the output size name you want to register.
Page 141: Using Advanced Mode
Scan Using Advanced Mode 85RS-03A Scanning in advanced mode(P. 136) Advanced mode toolbar(P. 137) Advanced mode settings(P. 138) Scanning in advanced mode Display the ScanGear MF. Start the ScanGear MF using either of the following methods. ● Selecting [Display the Scanner Driver] in the MF Toolbox ●...
Page 142 Scan The preview of the image is displayed. Specify scan areas if you want to scan specific areas within the document. " Defining a Scan Area (Cropping Frame)(P. 148) " Click [Scan]. Advanced mode toolbar To perform all tasks using commands available on the toolbar, you need to display the image in the preview area.
Page 143 Scan Advanced mode settings Favorite Settings You can register frequently used input settings, output settings, image settings, color settings, and preferences as favorite settings. Once these settings have been registered as favorite settings, you can apply them to the entire image or specific scan areas of the image displayed in the preview area. IMPORTANT The following cannot be registered as favorite settings: ●...
Page 144 Scan The smallest data size The smallest data size is 4 by 4 pixels size. (It can be specified when [Output Resolution] is set to 25 dpi.) To maintain the current height-width proportions Click [ Select the document type and scan mode. ●...
Page 145 Scan NOTE Condition to specify the settings This setting is available when [Color], [Color (Documents)], or [Grayscale] is selected in [Color Mode]. Minimize dust and scratches of the photo. ● [None] No dust and scratches are minimized. ● [Low] Remove only a small amount of dust and scratches. ●...
Page 146 Scan NOTE Condition to specify the settings This setting can be enabled when: [Color], [Color (Documents)], or [Grayscale] is selected for [Color Mode]. In the preview area This setting is not reflected to the image displayed in the preview area. If this option is selected, outline of the image is emphasized, making it sharp.
Page 147 Scan Brightness/Contrast You can adjust the brightness and contrast level in this dialog box. Click [ ] to adjust the brightness and contrast using the curve on the graph. Select [Red], [Green], or [Blue] to adjust each color, or select [Master] to adjust all three [Channel] colors when [Color] or [Color (Documents)] is selected for [Color Mode].
Page 148 Scan Click to move the tool to the part of the image (or the selected scan area) in the ] (Mid-point eyedropper tool) preview area that you want to be halftone. You can also manually enter a value from 5 up to 250 or move [ ] on the slider.
Page 149 Scan Threshold You can adjust the threshold setting. By adjusting the threshold, you can sharpen text within the document and reduce print-through that often happens to newspapers. NOTE Threshold The brightness of color and gray images can be specified as a value from 0 up to 255, while the brightness of black and white images is expressed in black and white including all shades between black and white.
Page 150 Scan [Preview] tab Select the preview mode when you start the ScanGear MF. ● [Automatically Execute Preview] The preview starts automatically when the ScanGear MF is started. [Preview at the Start of ScanGear] ● [Display Saved Preview Image] Display the last previewed image. ●...
Page 151 Scan When this setting is selected, the [ScanGear MF] dialog box closes automatically when [Automatically Quit ScanGear after scanning is complete. Depending on the application in use, the ScanGear MF closes Scanning] automatically when scanning is complete, irrespective of application-defined settings. [Color Settings] tab Select the color correction type.
Page 152 Scan Set the scanner to play music during scanning or when scanning is complete. ● [Play Music During Scanning] Music is played during scanning. Click [Browse] and specify the sound file. ● [Play Sound When Scanning is Completed] Music is played when scanning is completed. Click [Browse] and specify the sound [Sound Settings] file.
Page 153: Defining A Scan Area (Cropping Frame)
Scan Defining a Scan Area (Cropping Frame) 85RS-03C You can select or deselect scan frames (cropping areas) for images displayed in the preview area. Selecting the cropping area automatically(P. 148) Defining a cropping frame(P. 148) Defining multiple cropping frames(P. 148) Deleting cropping frames(P.
Page 154 Scan Display the image in the preview area. Click [ ] (Crop) on the toolbar. Click on the preview image and drag around the contours/border of the area you want to select. Click the outer rim of the cropping frame already defined and drag the frame to add. NOTE The number of cropping frames that can be specified Up to 10 cropping frames can be specified.
Page 155: Setting Resolution
Scan Setting Resolution 85RS-03E A scanned image is a group of dots which contain color and brightness information. The density of these dots is called the "resolution". The "dpi (dots per inch)" means the maximum dots a printer can print per inch. Set the resolution by specifying the following options.
Page 156 Troubleshooting Troubleshooting Troubleshooting ............................. 152 ..............................153 Clearing Jams ..........................155 Removing Jammed Paper ..............................160 Troubleshooting ..........................162 Paper Feeding Problems .............. 163 Cannot Print, or the Images on Printouts are Spotted or Distorted ............................164 Copying Problems ................ 165 The Copy Output is Hardly Readable and Copied Poorly ............................
Page 157: Troubleshooting
Troubleshooting Troubleshooting 85RS-03F This chapter describes how to handle paper jams and printout problems. Clearing jams See " Clearing Jams(P. 153) ." When a problem has occurred (Read this section before requesting See " Troubleshooting(P. 160) ." service.) When print quality is not good See "...
Page 158: Clearing Jams
Do not forcibly remove the jammed paper from the machine. Forcibly removing the paper may result in personal injury or damage parts of the machine. - If you cannot remove the paper, contact your local authorized Canon dealer. ● When all paper jams have been cleared, immediately remove your hands from the machine so that your clothing and hands do not get caught in the rollers.
Page 159 Do not touch the transfer roller (A). Touching the transfer roller (A) may damage the machine. NOTE Do not force the jammed paper out of the machine. Contact your local authorized Canon dealer or the Canon help line for assistance, if needed.
Page 160: Removing Jammed Paper
Troubleshooting Removing Jammed Paper 85RS-03J Follow onscreen instructions to remove jammed paper. Inside the printer Hold the operation panel. Lift the scanning platform. When you cannot lift the scanning platform Make sure that the platen glass is completely closed. Do not try to forcefully lift the scanning platform, as this may damage the machine. The platen glass may not be completely closed when a thick document such as books is placed inside.
Page 161 Troubleshooting Open the toner cover. Remove the toner cartridge. Remove the jammed paper by pulling it out gently.
Page 162 Troubleshooting When the leading edge of the jammed paper is not visible Do not pull out the paper forcibly and proceed to Step 7(P. 157) . Remove the jammed paper by pulling it out gently. (1) Gently pull any jammed paper downward from the space between the fixing unit (A) and roller (B) until the leading edge emerges from the machine.
Page 163 Troubleshooting Close the toner cover. When you cannot close the toner cover Make sure that the toner cartridge is properly set inside the machine. Do not try to forcefully close the toner cover, as this may damage the machine. Lower the scanning platform. The machine is ready to print.
Page 164 Troubleshooting...
Page 165: Troubleshooting
Troubleshooting Troubleshooting 85RS-03K If a problem occurs while the machine is in use, try the actions suggested in this section before contacting technical support. Check the following first. Is the power switched ON?(P. 160) Has the power switch been just turned ON?(P. 160) Is the machine in the sleep mode?(P.
Page 166 OFF the main power switch, disconnect the power cord, and contact the Canon help line. If you continue to experience problems after trying the actions suggested in this section, see the following sections to solve the problems.
Page 167: Paper Feeding Problems
Troubleshooting Paper Feeding Problems 85RS-03L Paper is not fed at all, or more than one sheet is fed simultaneously (multi-feeds).(P. 162) Paper jams occur repeatedly.(P. 162) Paper is not fed at all, or more than one sheet is fed simultaneously (multi- feeds).
Page 168: Cannot Print, Or The Images On Printouts Are Spotted Or Distorted
Troubleshooting Cannot Print, or the Images on Printouts are Spotted or Distorted 85RS-03R Load the type of paper that meets Is the appropriate paper type the paper specifications. loaded in the machine? " Supported Paper Types(P. 70) " Change the settings for paper type. "...
Page 169: Copying Problems
Troubleshooting Copying Problems 85RS-03S See the following sections. The copy output is hardly readable and copied poorly.(P. 164) The copy output is askew.(P. 164) The copy output is hardly readable and copied poorly. ● The copy output is too light or has uneven density. ●...
Page 170: The Copy Output Is Hardly Readable And Copied Poorly
Troubleshooting The Copy Output is Hardly Readable and Copied Poorly 85RS-03U Remove all the obstructions. Is the output tray slot blocked? ● Load the document properly. Is the document or paper loaded properly? " Placing Documents(P. 43) " ● Load the paper properly. "...
Page 171: Printing Problems
Troubleshooting Printing Problems 85RS-03W See the following sections. The printout is hardly readable and printed poorly.(P. 166) The printout is printed askew.(P. 166) Cannot print documents from a computer.(P. 166) The printout is hardly readable and printed poorly. ● The printout is too light or has uneven density. ●...
Page 172: Cannot Print Documents From A Computer
Troubleshooting Cannot Print Documents from a Computer 85RS-03X When a print job remains in the Are there any jobs remaining in print queue without being the print queue? processed due to an unexpected interruption, the machine may not respond. Delete the job and try to print it again.
Page 173: Scanning Problems
Troubleshooting Scanning Problems 85RS-03Y See the following sections. Cannot scan a document.(P. 168) Cannot scan multiple documents to create a combined multi-page PDF file.(P. 168) During scanning, a computer connected to the machine freezes or is disconnected.(P. 168) In the event that applications installed from the User Software CD-ROM that comes with the machine are not properly registered in the MF Toolbox.(P.
Page 174 Troubleshooting In the event that applications installed from the User Software CD-ROM that comes with the machine are not properly registered in the MF Toolbox. Applications are automatically registered to the MF Toolbox once they have been installed. They are not, however, if installed while the MF Toolbox is open.
Page 175: Cannot Scan A Document
Troubleshooting Cannot Scan a Document 85RS-040 Restart your computer. Is your computer working properly? Install it. Has the MF Toolbox been See the MF Driver Installation installed? Guide in " Manuals and Their Contents(P. 223) ". Connect the USB cable directly to a Is your USB hub or repeater computer and scan your document working properly?
Page 176 Troubleshooting (2) The machine is recognized when the driver for the machine is displayed. If not, uninstall the software and install it again. " Uninstalling the Software(P. 185) " See the MF Driver Installation Guide in " Manuals and Their Contents(P.
Page 177: Installation And Uninstallation Problems
85RS-041 See the following sections. Cannot install the software.(P. 172) The [Canon] folder remains in the Start menu after the software has been uninstalled.(P. 172) Cannot use the software after upgrading the operating system.(P. 172) Cannot install the software. Follow the onscreen instructions to install the software. If an error occurs during the installation, uninstall the software, restart your computer, and install it again.
Page 178: Miscellaneous Problems
Should you smell something burning, immediately turn OFF the machine, unplug the power plug from the AC power outlet, and contact your local authorized Canon dealer or the Canon help line. Continued use may lead to a fire or electrical shock.
Page 179: Printing Results Are Not Good
To contact your local authorized Canon dealer When a problem occurs that is not suggested in the User's Guide, or a problem persists if you follow the instructions, or you cannot determine the nature of the problem, contact your local authorized Canon dealer.
Page 180: Paper Curls
Troubleshooting Paper Curls 85RS-044 Try one of the following to solve the problem. <Cause 1> Damp paper is used. Solution 1 Replace the paper stack with new unopened one. " Supported Paper Types(P. 70) " Solution 2 Follow the steps in the procedure below when plain paper (60 to 90 g/m² (16 to 24 lb Bond)) is loaded. 1.
Page 181: Paper Creases
Troubleshooting Paper Creases 85RS-045 Try one of the following to solve the problem. <Cause 1> The paper stack is not loaded correctly. Solution Load the paper stack is not loaded correctly. " Loading Paper(P. 46) " <Cause 2> Damp paper is used. Solution Replace the paper stack with new unopened one.
Page 182: Printing Is Uneven
Troubleshooting Printing is Uneven 85RS-046 Try one of the following to solve the problem. <Cause 1> Paper is too moist or Too dry. Solution Replace the paper stack with new unopened one. " Supported Paper Types(P. 70) " <Cause 2> Toner is nearly empty. Solution To view the onscreen instructions, see the following.
Page 183: White Specks Or Spots Appear On The Printout
Troubleshooting White Specks or Spots Appear on the Printout 85RS-047 Try one of the following to solve the problem. <Cause 1> The paper type loaded is not appropriate. Solution Make sure that the number of sheets or the paper type loaded in the paper cassette meets the paper specifications.
Page 184: The Toner Does Not Flow Well Into The Paper
Troubleshooting The Toner does Not Flow Well into the Paper 85RS-048 Try one of the following to solve the problem. <Cause 1> The paper type setting specified is not appropriate. Solution Select the appropriate paper type setting. " Setting a Paper Type(P. 54) " <Cause 2>...
Page 185: Vertical Streaks Appear On The Output
Troubleshooting Vertical Streaks Appear on the Output 85RS-049 Try one of the following to solve the problem. <Cause 1> Due to the paper type or usage conditions, vertical streaks appear on the output. Solution 1 Replace the paper stack with new unopened one. "...
Page 186: Toner Smudges And Spatters Appear Around Text And Images
Troubleshooting Toner Smudges and Spatters Appear around Text and Images 85RS-04A Try one of the following to solve the problem. <Cause 1> The paper type loaded is not appropriate. Solution Make sure that the number of sheets or the paper type loaded in the paper cassette meets the paper specifications.
Page 187: The Printout Is Too Dark
Troubleshooting The Printout is Too Dark 85RS-04C Try one of the following to solve the problem. <Cause 1> The copy density setting specified is not appropriate. Solution Adjust the <Density> or <Correct Density> to a lower level from the operation panel. "...
Page 188: Printed Bar Codes Cannot Be Scanned
Troubleshooting Printed Bar Codes Cannot be Scanned 85RS-04E Try one of the following to solve the problem. <Cause> A bar code cannot be scanned correctly when printing it using the default print settings. Solution Change the [Special Print Mode] setting to [Special Settings 1] in the print driver. "...
Page 189: Images May Be Partially Cut Off On The Output
Troubleshooting Images may be partially cut off on the output 85RS-04F Try one of the following to solve the problem. <Cause> The print speed is prioritized, and [Output Adjustment Mode] is set to [Off]. Solution Change the settings for [Output Adjustment Mode] to [On] in the printer driver. "...
Page 190: Uninstalling The Software
Right-click the lower-left corner of the screen and select [Programs and Features]. For Windows 10 1. From the [Start] menu, select [Windows System], and click [Control Panel]. 2. Click [Programs] and click [Programs and Features]. Select [Canon MF3010], and then click [Uninstall/Change]. Click [Delete]. Click [Yes] to confirm the uninstallation.
Page 191 Right-click the lower-left corner of the screen and select [Programs and Features]. For Windows 10 1. From the [Start] menu, select [Windows System], and click [Control Panel]. 2. Click [Programs] and click [Programs and Features]. Select [Canon MF Toolbox 4.9], and then click [Uninstall]. Click [Remove].
Page 192 Right-click the lower-left corner of the screen and select [Programs and Features]. For Windows 10 1. From the [Start] menu, select [Windows System], and click [Control Panel]. 2. Click [Programs] and click [Programs and Features]. Select [Canon Laser Printer/Scanner/Fax Extended Survey Program], and then click [Uninstall]. Follow the on-screen instructions.
Page 193: When A Service Error Has Occurred
Troubleshooting When a Service Error Has Occurred 85RS-04J The service error has occurred when the error number appears on the display and [ ] indicator and ] indicator light up. NOTE Error numbers The error number appears on the display and switches in order of "E" → "x" → "x" → "x" ("xxx" represents a three-digit number).
Page 194: When A Problem Cannot Be Resolved
If the machine makes strange noises or emits smoke or an odd odor Turn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
Page 195 If the machine makes strange noises or emits smoke or an odd odor Turn OFF the power switch immediately, disconnect the power cord, and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
Page 196 Maintenance Maintenance Maintenance ..............................192 ............................193 Cleaning the Machine ............................ 194 Cleaning the Exterior ......................195 Cleaning the Inside of the Machine ..........................198 Cleaning the Fixing Unit ..........................199 Cleaning the Platen Glass ......................200 Attention (Cleaning the Machine) ..........................
Page 197: Maintenance
Maintenance Maintenance 85RS-04L This chapter describes how to clean the machine, replace toner cartridges, make adjustments, and transport the machine. ● When the machine is dirty See " Cleaning the Exterior(P. 194) ." ● When the inside of the machine is dirty See "...
Page 198: Cleaning The Machine
Maintenance Cleaning the Machine 85RS-04R See following sections to clean the components of the machine. " Cleaning the Exterior(P. 194) " " Cleaning the Inside of the Machine(P. 195) " " Cleaning the Fixing Unit(P. 198) " " Cleaning the Platen Glass(P. 199) "...
Page 199: Cleaning The Exterior
Maintenance Cleaning the Exterior 85RS-04S See " Attention (Cleaning the Machine)(P. 200) " in advance. Clean the exterior of the machine and ventilation slots. Turn OFF the power switch and disconnect the power cord. Clean the exterior of the machine with a soft, well wrung out cloth dampened with water or a mild detergent diluted with water.
Page 200: Cleaning The Inside Of The Machine
Maintenance Cleaning the Inside of the Machine 85RS-04U See " Attention (Cleaning the Machine)(P. 200) " in advance. Clean the machine's print area at regular intervals so that toner powder, as well as paper dust and other debris, do not accumulate inside the machine. Turn OFF the power switch and disconnect the power cord.
Page 201 Maintenance Open the toner cover. Remove the toner cartridge. Remove toner powder, as well as paper dust and other debris from the inside of the machine, using a clean, soft, dry, and lint-free cloth. Insert the toner cartridge. Fit the protrusions (A) on both sides of the toner cartridge into the guides located on both sides of the machine and slide the toner cartridge into the machine until the toner cartridge comes to rest and is held against the back of the machine.
Page 202 Maintenance Close the toner cover. When you cannot close the toner cover Make sure that the toner cartridge is properly set inside the machine. Do not try to forcefully close the toner cover, as this may damage the machine. Lower the scanning platform. Connect the power cord and turn ON the power switch.
Page 203: Cleaning The Fixing Unit
Maintenance Cleaning the Fixing Unit 85RS-04W The fixing unit may be dirty under the following conditions. Clean the fixing unit. ● When black streaks appear on the output ● When replacing the toner cartridge Operating results Operating results Load A4 or Letter size plain paper. "...
Page 204: Cleaning The Platen Glass
Maintenance Cleaning the Platen Glass 85RS-04X See " Attention (Cleaning the Machine)(P. 200) " in advance. Follow the steps in the procedure below to clean the platen glass and the under surface of the platen glass cover. Turn OFF the power switch and disconnect the power cord. Open the platen glass.
Page 205: Attention (Cleaning The Machine)
Maintenance Attention (Cleaning the Machine) 85RS-04Y See " Maintenance and Inspections(P. 10) " in "Important Safety Instructions". Before cleaning the machine, note the following. ● Use a soft cloth to avoid scratching the components. ● Do not clean the machine components with tissue paper, paper towels, or similar materials. These materials tend to stick to the components or generate static charges.
Page 206 Maintenance NOTE When a job is waiting to be printed The job is deleted when you turn OFF the power switch.
Page 207: Replacing Toner Cartridges
Maintenance Replacing Toner Cartridges 85RS-050 When the toner nearly runs out, white streaks appear on the output, or the output is partially faded. No message appears on the screen, if the toner nearly runs out. Replace the toner cartridge when white streaks appear on the output, or the output is partially faded.
Page 208: Before Replacing The Toner Cartridge
Maintenance Before Replacing the Toner Cartridge 85RS-051 See " Attention (Replacing the Toner Cartridge)(P. 210) " in advance. When the toner nearly runs out, follow the steps in the procedure below before replacing the toner cartridge. The machine continues printing until the toner runs out completely. Hold the operation panel.
Page 209 Maintenance Open the toner cover. Remove the toner cartridge. Gently shake the toner cartridge five or six times to evenly distribute the toner inside the cartridge. Insert the toner cartridge.
Page 210 Maintenance Fit the protrusions (A) on both sides of the toner cartridge into the guides located on both sides of the machine and slide the toner cartridge into the machine until the toner cartridge comes to rest and is held against the back of the machine.
Page 211: Replacing The Toner Cartridge
Maintenance Replacing the Toner Cartridge 85RS-052 See " Attention (Replacing the Toner Cartridge)(P. 210) " in advance. Hold the operation panel. Lift the scanning platform. When you cannot lift the scanning platform Make sure that the platen glass is completely closed. Do not try to forcefully lift the scanning platform, as this may damage the machine.
Page 212 Maintenance Open the toner cover. Remove the toner cartridge. Take out the new toner cartridge from the protective bag. Tear the notch with both hands to open the protective bag.
Page 213 Maintenance Gently shake the toner cartridge five or six times to evenly distribute the toner inside the cartridge. Place the toner cartridge on a flat surface, lift the tab, and gently pull the sealing tape completely out. The full length of the sealing tape is approximately 50 cm (20"). Insert the toner cartridge.
Page 214 Maintenance When you cannot close the toner cover Make sure that the toner cartridge is properly set in the machine. Do not try to forcefully close the toner cover, as this may damage the machine. Lower the scanning platform.
Page 215: Attention (Replacing The Toner Cartridge)
Please be aware that there are counterfeit Canon toner cartridges in the marketplace. Use of counterfeit toner cartridge may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner cartridge.
Page 216 Maintenance Hold the toner cartridges properly. When handling the toner cartridge, hold it properly, as shown in the illustration below. Do not stand it vertically or hold it upside down. Do not touch the toner cartridge memory (A) or the electrical contacts (B). This may result in damage to the cartridge.
Page 217 Maintenance ● If the sealing tape is still hanging outside the toner cartridge, pull it out completely. ● If the tape remains inside the toner cartridge, this may cause poor print quality. When disposing of the removed sealing tape Dispose of the packing materials in accordance with local regulations. Keep the protective bag.
Page 218: Special Mode
Maintenance Special Mode 85RS-060 Use the Special Mode settings to fix print quality problems. Read the following carefully before changing the settings. IMPORTANT Use default settings in normal operation Change the settings only when the problems noted below occur. Settings That Can Be Specified From the Operation Panel Settings Default settings are highlighted in bold.
Page 219 Maintenance Special mode Options Details ● Paper Type is set to Plain paper, Plain paper L, Heavy paper 1, Rough paper, Label, or Envelope. The more effective the setting becomes, the slower the print speed. Due to the paper type (for example, heavy paper) or usage conditions (for example, dry conditions), toner smudges and spatters appear on the output.
Page 220 Maintenance Setting Special mode Details options The density becomes lower with [Special Settings 2] than with [Off] or [Special Settings 1]. Additionally, text and lines may be reproduced less clearly. Specifying Special Mode Settings In the Printer Driver Click the [Finishing] tab. NOTE For the instructions on how to access the printer driver screen, see "...
Page 221: Relocating The Machine
Maintenance Relocating the Machine 85RS-055 See " Attention (Relocating the Machine)(P. 219) " in advance. Follow the steps in the procedure below to relocate the machine somewhere else for maintenance and other purposes. Turn OFF the machine and all the computers connected to the machine. Disconnect all cables and the power cord from the machine.
Page 222 Maintenance NOTE When paper is left in the output tray Remove the paper from the output tray. Remove the paper stack from the paper cassette. NOTE When the front paper guide is pulled out from the paper cassette Push the guide into the paper cassette. Lower the dust cover.
Page 223 Maintenance Relocate the machine. Make sure that all the covers and trays are closed and hold the lift handles with the front side of the machine facing you. Check the weight of the machine before lifting, carrying, and relocating it. "...
Page 224: Attention (Relocating The Machine)
Maintenance Attention (Relocating the Machine) 85RS-056 WARNING When relocating the machine Be sure to turn OFF the power switch on the machine and your computer, and unplug the power plug and interface cables. Failure to do so can damage the cables or cords, resulting in a fire or electrical shock. CAUTION Set the machine down slowly and carefully.
Page 225 Appendix Appendix Appendix ................................221 ............................222 Third Party Software ..........................223 Manuals and Their Contents ..........................224 Basic Windows Operations ................................ 227 Disclaimers ................................228 Copyright ................................ 229 Trademarks...
Page 226: Appendix
Appendix Appendix 85RS-057 " Third Party Software(P. 222) " " Manuals and Their Contents(P. 223) " " Basic Windows Operations(P. 224) " " Disclaimers(P. 227) " " Copyright(P. 228) " " Trademarks(P. 229) "...
Page 227: Third Party Software
Appendix Third Party Software 85RS-06A For information related to third-party software, click the following icon(s). Third-Party Services Third-party Software Included in this Manual...
Page 228: Manuals And Their Contents
Appendix Manuals and Their Contents 85RS-061 The manuals listed below are included with the machine. Refer to them as necessary. Read this manual first. This manual describes the installation of the machine, the settings, and a caution. Be sure to read this manual before using the machine. Starter Guide This manual describes how to install the MF drivers, MF Toolbox, and the supplied software.
Page 229: Basic Windows Operations
Appendix Basic Windows Operations 85RS-058 How to Open the Printer Folder(P. 224) How to Display the [Scanners and Cameras] Screen(P. 224) How to Display [Windows Fax & Scan] Screen(P. 225) How to Display the Top Screen of CD-ROM(P. 225) How to Check the Windows Process Version (P. 225) How to Open the Printer Folder Windows 7 From the [Start] menu, select [Devices and Printers].
Page 230 Appendix How to Display [Windows Fax & Scan] Screen Windows 7 From the [Start] menu, select [All Programs] -> [Windows Fax and Scan]. Windows 8 1. Right-click the lower-left corner of the screen and select [Search]. 2. Enter "scan" and click [Windows Fax & Scan]. Windows 10 1.
Page 231 Appendix Windows 7 Select [Control Panel] from [Start] menu. Windows 8 Right-click the lower-left corner of the screen and select [Control Panel]. Windows 10 Proceed to step 2. Display [System]. Windows 7, 8 Click [System and Maintenance] or [System and Security] -> [System]. Windows 10 1.
Page 232: Disclaimers
The information in this document is subject to change without notice. ● CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE, OR NON-INFRINGEMENT.
Page 233: Copyright
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon Inc.
Page 234: Trademarks
Trademarks 85RS-05C Canon, the Canon logo, and imageCLASS are registered trademarks of Canon Inc. in the United States and may also be trademarks or registered trademarks in other countries. Adobe, Acrobat and Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Page 235 Using User's Guide Using User's Guide Using User's Guide ............................231 ........................232 Screen Layout of the User's Guide ..............................233 Top Page ..............................235 Topic Page ............................. 236 Search Method ..........................237 Viewing the User's Guide...
Page 236: Using User's Guide
Using User's Guide Using User's Guide 85RS-069 The User's Guide is a manual that can be viewed on your computer or mobile device and it describes all of the functions of the machine. You can search from your intended use or enter a keyword to quickly find the page you are looking for.
Page 237: Screen Layout Of The User's Guide
Using User's Guide Screen Layout of the User's Guide 85RS-068 This section describes the screen layout of the User's Guide. The page displayed right after the User's Guide starts is called "Top Page" and the manual description is called "Topic Page" in this section. The search panel is used to make search through the User's Guide.
Page 238: Top Page
Using User's Guide Top Page 85RS-063 Appears when the User's Guide starts. Table of Contents Chapter titles are displayed. Click to display all items, including those nested underneath other items. Click to return to the original list. Click to switch between the table of contents and the search display. Click to specify settings such as text size, layout, and display method for the User's Guide.
Page 239 Using User's Guide Provide a link to the selected content, to describe the safety instructions, features of the machine, and how to configure and use the machine efficiently (for example, loading paper and using the sleep mode.) [Select from functions] Provide a link to the selected content, to let you to learn how to use the functions of the machine.
Page 240: Topic Page
Using User's Guide Topic Page 85RS-064 Contains information about how to configure and use the machine. (1) Navigation See what chapter topic you are currently viewing. Click to go to the corresponding page. To return to the previous page, click "Back" on your Web browser. Click to return to the page top.
Page 241: Search Method
Using User's Guide Search Method 85RS-065 Click to display the search screen. Contains a text box to perform a search by keyword and find the page you are looking for. (1) [Enter keyword(s) here] Enter a keyword or keywords and click to display the search results.
Page 242: Viewing The User's Guide
Using User's Guide Viewing the User's Guide 85RS-066 Symbols Used in the User's Guide The following are descriptions of warnings and cautions used in the User's Guide to explain handling restrictions, precautions, and instructions that should be observed for your safety. WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly.
Page 243 Using User's Guide Depending on the system configuration, the contents of the screenshots may partly differ. The functions of the printer driver may be changed due to upgrade.
Page 244 SIL OPEN FONT LICENSE This Font Software is licensed under the SIL Open Font License, Version 1.1. This license is copied below, and is also available with a FAQ at: http://scripts.sil.org/OFL ----------------------------------------------------------- SIL OPEN FONT LICENSE Version 1.1 - 26 February 2007 ----------------------------------------------------------- PREAMBLE The goals of the Open Font License (OFL) are to stimulate worldwide...
Page 245 SIL OPEN FONT LICENSE 1) Neither the Font Software nor any of its individual components, in Original or Modified Versions, may be sold by itself. 2) Original or Modified Versions of the Font Software may be bundled, redistributed and/or sold with any software, provided that each copy contains the above copyright notice and this license.
Page 246 Third Party Software This Canon product (the “PRODUCT”) includes third-party software modules. Use and distribution of these software modules (the “SOFTWARE”) are subject to the conditions below. (1) You agree that you will comply with any applicable export control laws, restrictions or regulations of the countries involved in the event that this product including the SOFTWARE is shipped, transferred or exported into any country.
Page 247 THE TERMS OF THIS THIRD PARTY SOFTWARE GOVERN THE THIRD PARTY SOFTWARE AS DELIVERED WITH THE PRODUCT AND ALL UPDATED VERSIONS OF THE THIRD PARTY SOFTWARE PROVIDED UNDER MAINTENANCE AGREEMENTS OR OTHER SERVICE ARRANGEMENTS FOR THE PRODUCT WITH CANON USA OR CANON CANADA OR THEIR RESPECTIVE AUTHORIZED SERVICE ORGANIZATIONS.

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