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Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
Contents Set up phone About your hardware Insert or remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Make it yours Learn the basics About your home screen...
Page 4 Use shortcuts or folders Arrange apps and control icon's look Allow or prevent home screen rotation Remake your home screen with launchers Lock screen Use a screen saver Use apps Open, close, switch apps View notifications About preloaded apps...
Page 5 Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Phone calls Answer calls Make calls During a call Make video calls Make conference calls Block calls and texts Turn call waiting on and off...
Page 6 Control data usage Share your internet connection Connect to VPNs Add a Private DNS service Connected devices Connect with Bluetooth Share files and links with nearby Android phones Transfer files between phone and computer (USB) Change USB preferences...
Page 7 Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud Scan documents and make copies Location Use location services Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Apps Set or change default apps Adjust special app access Passwords &...
Page 8 Safety & emergency Prepare for emergencies System Languages & input Customize the keyboard Change keyboards Use multiple languages Gestures Change System navigation Customize Power button gesture Turn flashlight on and off Back up phone About phone Record your IMEI number...
Page 9 App issues Camera issues Messaging issues Gmail issues Play Store issues Maintenance procedures Update Android software Reset connections, settings, or apps Reset phone Get more help Send feedback to Motorola...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD card Headset jack Earpiece Front camera Proximity sensor Volume up/down button Power button...
Page 11 Set up phone Back camera LED flash Speaker USB-C port to charge phone, transfer files, and share data connection with tethered devices Microphone Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Page 12: Insert Or Remove Sim And Sd Cards
Set up phone • Don't expose your phone to salt water or other liquids other than fresh water. • Don't expose your phone to water at high pressure. • Don't drop, puncture, or scratch your phone, as this could damage the water repellent features. Insert or remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 1 TB.
Page 13 Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two SIM cards (dual-SIM models only): Push the tray back into the phone. If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch it to manage dual SIMs.
Page 14: Copy Data From Old Phone
Set up phone Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to Gallery. • Contacts will back up to Contacts.
Page 15 Set up phone Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on. What gets copied from Android phone If you copy data from another Android phone...
Page 16: Manage Dual Sims
Set up phone Select the contacts to import and touch Import. Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...
Page 17: Set Up Email
Set up phone Change any of the options: • To change voicemail service from your carrier to a different service or app, touch Advanced Settings > Service. • To change the number dialed to access voicemail, touch Advanced Settings > Setup. •...
Page 18: Make It Yours
Set up phone Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. • If you have been using Gmail with another account, touch your profile icon , then touch Add another account.
Page 19: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens.
Page 20 Learn the basics What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings and to turn your phone off Widget: Your phone comes with this widget and the search widget, but isn't intended for other resource-intensive widgets because it runs Android Go, which is optimized for limited hardware...
Page 21: About Your Lock Screen
Learn the basics To remove a home screen, drag all apps and folders off the screen. After you remove the last item, the home screen will be removed. Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. •...
Page 22 Learn the basics • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control what content and features appear.
Page 23: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 24: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 25: About Your Google Account
Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: Your old phone showed all apps on your home screen. With your new phone, you can shortcuts to your most important apps on your home screen for easy access.
Page 26: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 27 Learn the basics : New to Android? Wi‑Fi network within range. Connected to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected.
Page 28 Learn the basics : New to Android? Google backup in progress. Google backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set.
Page 29: Phone Terms You Should Know
Learn the basics : New to Android? New text message. New voicemail. Important alert. OTHER ICONS Privacy indicator. An app is using your microphone or camera. Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Page 30 Learn the basics : New to Android? data usage The amount of data your phone uploads or downloads over a network in a given period. Your phone uses your carrier's cellular network or over a Wi-Fi network. Depending on your plan with your carrier, you may be charged additional fees when your data usage exceeds your plan's monthly limits.
Page 31: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 32: Move Between Apps And Screens
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 33: Use Quick Settings
Learn the basics : Get around on your phone See all apps Swipe up from the bottom of the home screen. Go back Swipe towards the middle from the left or right edge of any screen. Go home Swipe up from the bottom of any screen. Open Google Assistant Swipe diagonally from either lower corner of the screen.
Page 34 Learn the basics : Get around on your phone To adjust other settings: • Touch an icon to toggle the setting on/off. • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi Mobile data Bluetooth Do Not Disturb Auto-rotate Flashlight Battery Saver...
Page 35 Learn the basics : Get around on your phone Nearby Share Data Saver (Appears after you turn on Data Saver the first time.) Night Light Hotspot Extra dim (Appears after you turn on Extra dim the first time.) Open all settings To open the full list of all settings: •...
Page 36: Turn Screen Off And On
Learn the basics : Get around on your phone Turn Pin media player off If you want to pin the media player to its spot in quick settings: Open quick settings, touch & hold the media player, and touch Or, go to Settings > Sound & vibration > Media. Turn Pin media player on Turn screen off and on Why your screen turns off automatically...
Page 37: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings...
Page 38: Get Directions To A Location
Learn the basics : Discover useful tools Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
Page 39 Learn the basics : Discover useful tools When an alarm is set, shows in the status bar. Manage weather forecasts Display current conditions for your location or for a city you select. Show temperature and conditions for current location On the widget: •...
Page 40: Manage Time Spent On Your Phone
Learn the basics : Discover useful tools Touch the current conditions icon or temperature. Touch Turn Weather alert notifications on or off. View your calendar Touch the current date to open your calendar, where you can view or add events. Manage time spent on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you...
Page 41 Learn the basics : Discover useful tools When you reach your time limit in an app: • The app closes. • Its icon dims and no longer opens the app. The app timer resets at midnight. To use the app before midnight, go back to the timer in Settings and extend its time or delete the timer.
Page 42 Learn the basics : Discover useful tools • Set daily usage limits, monitor app usage, and remotely lock supervised devices • Set filters and controls on what your child can browse, purchase, or download using Chrome, Google Search, Play Store, and YouTube You’ll need to set up parental controls on your and your child's devices.
Page 43: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 44: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 45: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 46: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Do one of the following: •...
Page 47: Use Shortcuts Or Folders
Personalize your phone : Home screen Use shortcuts or folders Add app shortcuts Swipe up from the bottom of the home screen to open your app tray. Touch & hold the app you want. Drag the app to an empty spot on your home screen. Or, drag it to the edge of the screen and drop it onto a new home screen.
Page 48: Arrange Apps And Control Icon's Look
Personalize your phone : Home screen Arrange apps and control icon's look Adjust icon names You can shorten the names below the icons in your app tray. Touch & hold a blank space on your home screen. Touch Home settings. Adjust settings: •...
Page 49 Personalize your phone : Home screen Switch between launchers Go to Settings > Apps. Touch Default apps > Home app. Select the launcher you want to use. To switch back to the standard home screen, select Quickstep. To adjust its settings, touch Delete launchers You can only delete launchers that you installed.
Page 50: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 51: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, touch its icon on the home screen, or swipe up from the bottom of your home screen open the app tray, then touch the app. To leave an app, touch You don't need to close apps.
Page 52 Use apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Conversation notifications are bundled together at the top of your other notifications so you can easily return to them any time.
Page 53: About Preloaded Apps
Use apps • Change the app's notifications to be Silent instead of Default. About preloaded apps Sometimes, related apps (like apps from Google or from your carrier) are grouped into a folder. Apps that came with your phone The following apps may be preloaded on your phone. Don’t want some? Delete or disable them.
Page 54 Use apps Contacts Organize and connect with your contacts. Assign ringtones to people. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them.
Page 55 Meet Make video call with your friends across Android and iOS. Messages Send and receive text messages. Motorola Subscribe or unsubscribe to communications from Motorola. Notifications News See headlines, weather, and information on your favorite topics and locations. Phone Make calls.
Page 56 Use apps Sound Recorder Record and share audio files. TikTok Watch short-form videos. Create your own videos, and apply filters or effects to express yourself. YouTube Find, view, and upload videos to the web. YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music.
Page 57: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app. Browse by category or search. Touch an item to see a description, read reviews, and download it.
Page 58 Use apps : Get, delete, manage apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.
Page 59: Manage Or Delete Apps
Use apps : Get, delete, manage apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. Open the Play Store app.
Page 60 Use apps : Get, delete, manage apps Touch & hold Power off. Then touch OK to restart in safe mode. When it restarts, you'll see Safe mode across the bottom of the home screen, and all widgets and third- party apps will be disabled. Use your phone and see if the problem has gone away.
Page 61 Use apps : Get, delete, manage apps Do one of the following: • Drag the icon up and drop it on • If you don't see a delete option, touch Disable. Delete apps installed by others If you are the owner of the phone and shared it with users or guests, you can uninstall apps they installed. Although their apps don’t appear in your app tray or on your home screen, they do reduce available storage space.
Page 62: Protect Against Harmful Apps
Use apps : Get, delete, manage apps Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 63: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 64: Search Your Phone
Use apps : Search and browse Touch the place to dial its number. If it doesn't work: • Make sure Location is enabled. • Touch > > Settings, touch Nearby places and turn it on Delete Google search history To learn how, read Google's help.
Page 65: Browse Websites
Use apps : Search and browse Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection.
Page 66 Use apps : Search and browse Touch the app to use.
Page 67: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 68 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
Page 69: Manage, Delete Messages
Use apps : Text messaging In the message, touch & hold the attachment, then touch > Save. Or, touch the attachment to open it and look for save options. If you don't save an attached photo or video, it is kept within the message only. So, if you delete the message, you also delete the attachment.
Page 70 Use apps : Text messaging Pin/unpin conversations To pin a conversation: Open Messages app. In your conversation list, touch & hold the conversation. Touch To unpin a conversation, touch & hold it, then touch Star messages Open the conversation that has the message you want to star. Touch &...
Page 71: Change Default Messaging App
Use apps : Text messaging Touch Notifications and: • Turn notifications on or off • Change the sound • Add or remove vibration If you use a different messaging app: Go to Settings > Apps > All apps. Touch the app's name. Touch Notifications.
Page 72: Change Text Message Reply To Incoming Calls
Use apps : Text messaging Go to Settings > Apps. Touch Default apps > SMS app. Touch the app to use. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of answering the call.
Page 73: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 74: View Email Attachments
Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 75: Add Email Signature
Use apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
Page 76: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 77: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 78: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Go to Settings > Apps > All apps > Calendar. Touch Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 79: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open quick settings by swiping down twice, then swipe right and touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. •...
Page 80: Set Date And Time
Use apps : Clock app Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch the current name and change it (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
Page 81 Use apps : Clock app Set date and time automatically Go to Settings > System > Date & time. Turn Set time automatically and Use location to set time zone on Your phone automatically syncs with the local time (using the mobile network). The local time is used for alarms and is displayed on the lock screen and other displays.
Page 82: Contacts, Calls, Voicemail
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 83: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...
Page 84: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Delete one contact Open Contacts app. Touch the person's name. Touch > Delete and confirm the deletion. Delete multiple contacts Open Contacts app. In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the...
Page 85: Share Contacts
Contacts, calls, voicemail : Contacts Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown. These changes don't affect which contacts are shown in the Phone app. In the Contacts app: • To show contacts from only one account or all accounts, touch your profile icon , then select the account(s).
Page 86 Contacts, calls, voicemail : Contacts Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.
Page 87: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 88: Make Calls
Contacts, calls, voicemail : Phone calls Touch Announce Caller ID, then select when you want to hear it. To turn the announcement off, select Never. Dismiss incoming call If you don’t want to talk to the caller, you can: • Divert the call to voicemail.
Page 89 Contacts, calls, voicemail : Phone calls Other ways to make calls You can place calls from: • Phone app • Contacts app • Assistant app • Other apps that show contact information. Wherever you see a phone number, you can usually touch it to dial.
Page 90: During A Call
Contacts, calls, voicemail : Phone calls Fix calling issues To change your caller ID information seen by people receiving your calls, contact your carrier. If you’re having issues making calls, try these troubleshooting steps. During a call Adjust sound during call While listening, you can: •...
Page 91: Make Video Calls
Contacts, calls, voicemail : Phone calls To play or share the recording: In the Phone app, touch In the list of recent calls, means the call was recorded. Touch the call. Then: • Touch to play the recording. • Touch to share it.
Page 92: Block Calls And Texts
Contacts, calls, voicemail : Phone calls To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries to contact you, your phone declines automatically.
Page 93 Contacts, calls, voicemail : Phone calls On the contact screen, you'll see by the blocked numbers. Block calls from unidentified callers Open Phone app. Touch > Settings > Blocked numbers. Turn Unknown on Your phone will block calls from private or unidentified numbers. You'll still receive calls from phone numbers that are stored in your contacts.
Page 94: Turn Call Waiting On And Off
Contacts, calls, voicemail : Phone calls Turn call waiting on and off When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new calls instead, turn on call waiting. Note: Some carriers automatically control call waiting.
Page 95 Contacts, calls, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch >...
Page 96: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Touch Touch Touch & hold the number. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).
Page 97: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 98 Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 99: Photos And Videos
Photos and videos Take photos Open the camera Do any of the following: • Touch • Press the Power button twice quickly. (If this doesn't work, set up the gesture.) • From the lock screen, swipe left. Take a photo If needed, adjust settings such as flash or photo size.
Page 100 Photos and videos Frame one side of the scene. Touch , then slowly pan horizontally across the scene. Keep your motion smooth and use a steady speed. When you reach the end of your scene, touch Take photo with adjustable focus (bokeh) Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like.
Page 101: Take Screenshots
Photos and videos Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Settings > System > Gestures > Three finger screenshot on.) • Touch to see recent apps, then touch Screenshot. •...
Page 102: Record Your Screen
Photos and videos Touch Video to switch to video mode. If needed, adjust settings: • To record a selfie video, touch • To turn the light on, touch • To use location tags, touch and turn Save location on To start, touch While recording, you can: •...
Page 103: Adjust Photography Settings
Photos and videos Record screen To start recording, open quick settings and touch If needed, adjust sound and screen touch options. • To mute all sound, turn • To use sound, turn Record audio on , then touch Record audio and select the microphone (your narration only), device audio (device sound with no mic for narration), or both.
Page 104 Photos and videos Use HDR in high-contrast lighting Taking a photo of a bright scene that also includes dark shadows? Use HDR (High Dynamic Range) mode. The camera captures multiple exposure levels and combines them into a single photo for vibrant colors and more detail in both light and dark areas.
Page 105: Adjust Other Camera Settings
Photos and videos Adjust other camera settings Store photos and videos on SD card To set your camera to save new photos and videos on your SD card: Be sure you inserted an SD card. On the viewfinder, touch Settings. Touch Storage >...
Page 106: Edit Photos And Videos
Photos and videos Edit photos and videos Edit photos Open the photo in the Camera or Gallery apps. Touch the photo, then touch Select an effects filter, rotate, or crop the image. Do one of the following: • To undo changes, touch Cancel. •...
Page 107: Find, Share, Upload
Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To browse for photos or videos: Open Gallery app. Touch Photos or Folders. Touch a thumbnail to open the photo or video. Photos/videos from text messages To find photos you've saved from text messages: Open Gallery app.
Page 108: Share Photos And Videos
Photos and videos : Find, share, upload Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Gallery view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 109 Photos and videos : Find, share, upload Nearby Share Good for: • Sharing securely with nearby people who have Android phones • Sharing a link, a contact, one or a few photos • Fast, immediate sharing Things to consider: • The other phone must be within 1 foot (30 cm).
Page 110: Upload Photos And Videos
Photos and videos : Find, share, upload • Controlling how long you share something (You can easily delete it or turn off sharing privileges.) Things to consider: • Many cloud services offer free storage with a basic account. • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely.
Page 111 Photos and videos : Find, share, upload To learn more, read Google's help.
Page 112: Music
Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.
Page 113: Listen To Music
Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...
Page 114: Connect A Midi Device
Music Send files over Bluetooth To send music files stored on your phone: Pair your phone with the device receiving the music. On your phone, open the Files app and touch Browse > Audio. Touch & hold the file. Touch and select Bluetooth.
Page 115: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.
Page 116: Connect With Wi-Fi Direct
Settings : Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
Page 117: Use Airplane Mode
Settings : Network and internet Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications. Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).
Page 118: Share Your Internet Connection
Settings : Network and internet To conserve data when you’re running low, you can use Data Saver to turn off background data for all apps. Or, to restrict background data used by an app indefinitely, you can turn off background data specifically for that app.
Page 119 Settings : Network and internet Touch Wi-Fi hotspot and do any: • Make it easier to find and connect to your hotspot. Touch Hotspot name and change it. • Prevent others from seeing your phone's network name. Turn Hidden SSID on •...
Page 120 Settings : Network and internet Select a number. Control who can connect You can limit who can connect to your hotspot with its password or QR code: To switch modes: Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot >...
Page 121: Connect To Vpns
Settings : Network and internet Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Connect your phone to your computer with a USB cable. On your phone, go to Settings. Touch Network &...
Page 122 Settings : Network and internet • Encrypts your data over a secure channel • Prevents you from being redirected to fraudulent websites that appear legitimate • Prevents you from receiving fraudulent communications from sources that appear legitimate (phishing) • Prevents others from stealing your information as it’s being sent or received (snooping) Your phone is set to Private DNS >...
Page 123: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 124: Share Files And Links With Nearby Android Phones
Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...
Page 125 Settings : Connected devices On your phone, make sure Bluetooth Location are turned on. Open quick settings and touch Or, go to Settings > Connected devices > Connection preferences > Nearby Share. Touch Use Nearby Share or turn it on To turn it off, open quick settings, touch and turn it off Tip: You can change your phone’s name to something less identifiable before sharing or receiving.
Page 126: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Fix an issue If you can't share content with someone, try these steps: On both phones, check that Bluetooth is On both phones, check that Location is Bring the devices close together, within 1 foot (30 cm) of each other. Turn airplane mode on and then off.
Page 127: Change Usb Preferences
Settings : Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera •...
Page 128: Cast Screen Or Media To Tv
Settings : Connected devices Touch the notification for more options. Touch the mode you want to use. From Settings With your phone connected to another device using your USB cable, go to Settings > Connected devices > USB. Under Use USB for, select a mode. Keep in charging mode only If you don’t want to see a popup with choices of USB modes when you connect your phone to a device, you can turn the popup off.
Page 129 Settings : Connected devices Miracast is not supported. To cast an app: Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.
Page 130: Print From Your Phone
Settings : Connected devices Check for app help If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Print from your phone Set up printing To connect your printer and phone: Before you begin:...
Page 131 Settings : Connected devices Touch...
Page 132: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 133: Choose Color Mode
Settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. To adjust filter intensity, open quick settings, touch &...
Page 134: Change Screen Timeout
Settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life. Stop automatic rotation Prevent screen from rotating Open quick settings and turn...
Page 135: Set Lock Screen Preferences
Settings : Display If you need more help seeing the screen, turn on accessibility features, like magnification to zoom in and out or a screen reader to hear audio descriptions of what you touch on the screen. Set lock screen preferences Use these options to control what content and features appear on your lock screen.
Page 136: Sound & Vibration
Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 137 Settings : Sound & vibration Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and select the song stored on your phone.
Page 138: Enhance Sound
Settings : Sound & vibration • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones. Open the app and use it to select entire songs or portions of songs. • If you have songs that are .mp3 files stored on your computer, connect your phone and computer with a USB cable, then copy the song to your phone.
Page 139: Silence Calls & Notifications
Settings : Sound & vibration Silence calls & notifications When you're busy, use Do Not Disturb to mute ringtones for incoming calls, stop vibration, and block notifications. Quickly turn Do Not Disturb on or off Turn it on Open quick settings and touch You'll see in the status bar when Do Not Disturb is on.
Page 140 Settings : Sound & vibration Silence on schedule You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode. Open quick settings, then touch & hold Touch Schedules. Adjust settings: • To use an existing schedule, touch its name, like Sleeping.
Page 141: Stop Phone From Speaking
Settings : Sound & vibration Allow alarms and other interruptions Alarms and media sounds are allowed by default, but you can turn them off. You can also allow touch sounds, reminders, and calendar events to send notifications. Go to Settings >...
Page 142: Turn Touch Sounds On/Off
Settings : Sound & vibration Turn touch sounds on/off Go to Settings > Sound & vibration. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sound. •...
Page 143: Notifications
Settings : Notifications Turn notifications on/off Turn app's notifications off When you receive unwanted notifications from an app, touch & hold the notification, then touch Turn off notifications. To review all apps and adjust whether they can send notifications: Swipe down to view your notifications. At the bottom of the list, touch Manage.
Page 144: Control Notification Sound
Settings : Notifications To change which notifications show on your lock screen (show all, hide notifications from apps you silenced, or hide all), touch Notifications on lock screen. Tip: When you turn on Lockdown, notifications won't show on your lock screen. Turn on snoozing If you want to be able to snooze notifications by dragging them left or right, turn on snoozing: Go to...
Page 145 Settings : Notifications Silence an app's notifications To temporarily silence notifications from all apps, use Do Not Disturb. Change to Silent If you want an app's notifications to be less intrusive, you can categorize them: • Default: You'll hear a sound and feel vibration (if on), get a message on your lock screen, and can see the app's icon in your status bar.
Page 146: Control Which Apps Read Your Notifications
Settings : Notifications Control which apps read your notifications Some apps need to access notifications from other apps to work properly. For example, a smart driving companion app needs to access notifications from other apps in order to read them aloud when you're driving.
Page 147: Battery
Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.
Page 148: Use Battery Saver Mode
Settings : Battery • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings >...
Page 149: Show Battery Percentage In Status Bar
Settings : Battery Touch Set a schedule > Based on percentage. Move the slider to adjust the percentage when Battery Saver switches on. Tip: Battery Saver turns off while your phone is charging. It turns back on when you unplug the phone. Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: Open quick settings, then touch &...
Page 150: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 151: Manage Sd Card
Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 152: Find Downloaded Files
Settings : Storage If you don't see the notification: Go to Settings > Storage. Touch and select your SD card. Touch > Eject. It's now safe to remove the card from the phone. To insert the card into another device (computer, projector, etc.) that uses different card dimensions, you may need the adapter that came with your card.
Page 153: Recover Recently Deleted Files
Settings : Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...
Page 154 Settings : Storage Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan). • Touch to rename, and adjust image and PDF settings. When you've finished scanning, touch Next.
Page 155: Location
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 156 Settings : Location Touch a service to open its settings: • Earthquake alerts: Sends you an alert about nearby earthquakes of magnitude 4.5 or more. (Not available in all countries.) • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number.
Page 157 Settings : Location Go to Settings > Location. Touch Location services. Turn Wi‑Fi scanning and Bluetooth scanning on...
Page 158: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color and motion. Touch Color correction and turn Use color correction on To replace all screen colors with gray tones, choose Grayscale. Or, correct colors based on your vision: How you see colors Option to choose It’s difficult to tell violet from blue.
Page 159 Settings : Accessibility Or, if you set up accessibility shortcuts, touch or press & hold both Volume buttons at the same time. Bold all text To change all text on the screen to bold for easier reading: Go to Settings >...
Page 160 Settings : Accessibility Use TalkBack to read screens Hear descriptions of everything you touch. Enable TalkBack Go to Settings > Accessibility. Touch TalkBack and turn Use TalkBack on Touch Settings and set the options you want. When TalkBack is on •...
Page 161: Hearing Assistance
Settings : Accessibility Hearing assistance Turn on video captions Go to Settings > Accessibility. Touch Caption preferences and turn Show captions on Specify options (language, text size, and style) for closed captioning. Use hearing aids To improve compatibility with hearing aids and reduce sound feedback: Touch Touch >...
Page 162: Dexterity Assistance
Settings : Accessibility Dexterity assistance Change timing controls If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the time before they disappear: Go to Settings > Accessibility. Touch Timing controls. Adjust settings: •...
Page 163: Use Accessibility Shortcuts
Settings : Accessibility Press the assigned switch or key to scan and highlight items on the screen or to select highlighted items. Use accessibility shortcuts accessibility menu Get quick access to an accessibility menu that gives you better control of your phone. To turn it on: Go to Settings...
Page 164: Apps
Settings : Apps Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 165: Passwords & Accounts
Settings : Passwords & accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 166: Change Name & Info In Your Google Account
Settings : Passwords & accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > More security settings > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 167: Control What Info Google Collects
Settings : Passwords & accounts To see if your other apps can auto-sync: Go to Settings > Passwords & accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 168 Settings : Passwords & accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity.
Page 169: Security
Settings : Security About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Set up a pattern, PIN, or password to unlock your phone. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted...
Page 170: Make Sure Your Phone Can Be Found
Settings : Security If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, troubleshoot the issue. Make sure your phone can be found Make sure your phone can be found. Find My Device allows you to remotely locate, lock, and erase your phone.
Page 171: Lock And Unlock Phone
Settings : Security : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 172: Quickly Tighten Lock Screen Security
Settings : Security : Lock and unlock phone Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password.
Page 173: Unlock With Trusted Devices
Settings : Security : Lock and unlock phone Hide your pattern You can hide your PIN or pattern to prevent others from viewing it when you unlock your screen. To hide patterns (if you're using a pattern screen lock): Go to Settings >...
Page 174: Unlock With Your Face
Settings : Security : Lock and unlock phone Remove trusted devices Go to Settings. Touch Security > More security settings > Smart Lock. Unlock your phone, then touch Trusted devices. Touch the device name and confirm that you want to remove it. Manually lock phone If you need to make sure the phone stays locked even when you’re connected to a trusted device, you can manually lock the phone.
Page 175: Unlock At Trusted Places
Settings : Security : Lock and unlock phone Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then touch Delete face model. Be sure you are in a well lit environment. Avoid low light, strong light, and backlit environments to ensure the face image is clear.
Page 176: Keep Phone Unlocked While It's On You
Settings : Security : Lock and unlock phone Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.
Page 177: More Security Settings
Settings : Security : More security settings Pin an app screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
Page 178 Settings : Security : More security settings Enter your carrier-provided PIN and follow the onscreen instructions. Unlock SIM card When prompted, enter the PIN used to set up the SIM lock. Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled. If you accidentally disabled SIM If you enter an incorrect PIN multiple times, the SIM will be disabled.
Page 179: Privacy
Settings : Privacy Adjust app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Page 180: Hide Passwords
Settings : Privacy Hide passwords To control whether characters briefly display when you enter a password to unlock your phone or log into websites and apps: Go to Settings > Privacy. Turn Show passwords off...
Page 181: Safety & Emergency
Settings : Safety & emergency Prepare for emergencies Set up emergency SOS In an emergency, you can press the Power button quickly five times or more to start a blaring sound and automatically call emergency responders. If you sign in to your Google account, you can set your phone to send SOS text messages with your current location to emergency contacts and to record emergency video.
Page 182 Settings : Safety & emergency View emergency information From the lock screen: • Swipe up and touch Emergency call below the keypad. • Or, press & hold the Power button, then touch Emergency. Touch Emergency information twice. Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone:...
Page 183 Settings : Safety & emergency Touch Safety & emergency > Wireless emergency alerts. Adjust settings as needed.
Page 184: System
Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.
Page 185: Change Keyboards
Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing. Turn Enable glide typing off Limit or turn off suggestions On the keyboard, touch...
Page 186: Use Multiple Languages
Settings : System : Languages & input To remove a keyboard you downloaded, uninstall its app. Use multiple languages Change display language You selected the language for your phone during set up. To change it: Go to Settings > System > Languages & input > Languages. Touch &...
Page 187: Gestures
Settings : System : Gestures Change System navigation You can select which navigation option to use for moving between apps and screens. Go to Settings > System > Gestures. Touch System navigation. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen.
Page 188: Customize Power Button Gesture
Settings : System : Gestures Set options for 3-button navigation Disable or enable using for Google Assistant start a voice command with Google Assistant, press & hold . You can turn this on or off any time: Go to Settings >...
Page 189: Back Up Phone
Settings : System : Gestures Touch Use Fast Flashlight and turn it on or off. Back up phone Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history •...
Page 190 Settings : System Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.
Page 191: About Phone
Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 192: Fix Issues
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 193: Phone Won't Turn On
Fix issues : Hardware issues • Use the charger that came with your phone, or a charger that is compatible with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...
Page 194: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...
Page 195: Sd Card Issues
Fix issues : Hardware issues Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings. If Night Light is on, turn it off. • If certain colors appear diminished or their hues are different, go to Settings >...
Page 196 Fix issues : Hardware issues Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
Page 197: Call And Sim Issues
Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 198: Issues During Calls
Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 199 Fix issues : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
Page 200 Fix issues : Call and SIM issues Reset the phone. Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on a call. Wired headset Make sure the headset is inserted completely into the headset jack.
Page 201: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 202 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press &...
Page 203: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 204 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 205: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 206: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 207 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.
Page 208: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 209 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 210: App Issues
Fix issues : App issues App issues App missing from home screen If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut. If an app disappeared from your list of all apps, you need to reinstall App crashes, won’t open, or isn’t working After each step, check to see if the issue is fixed:...
Page 211: Camera Issues
Fix issues : App issues After Chrome has updated, touch . Apps will now update normally. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...
Page 212: Messaging Issues
Fix issues : App issues Clear the app's cache. If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
Page 213 Fix issues : App issues If the issue persists, follow the steps below for specific issues. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent. Check your signal strength.
Page 214: Gmail Issues
Fix issues : App issues Keyboard not working If your keyboard has problems, like a missing spacebar: Check for updates to your keyboard app. Turn your phone off and then on again. Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app.
Page 215: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 216 Fix issues : Maintenance procedures Reset Wi-Fi, cellular data, and Bluetooth When to use this reset • Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone. • Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop.
Page 217: Reset Phone
Fix issues : Maintenance procedures • App sends error messages or notifications • App causes phone to be slow or unresponsive What gets deleted/removed when you reset • Selections you made for default apps to use for specific functions or to open specific file types; you’ll be asked to choose again.
Page 218 Fix issues : Maintenance procedures Make sure you have your security information: • The username for a Google account on your phone. (Settings > Passwords & accounts) • The password for that Google account. If you've forgotten the password, you can reset it.
Page 219: Get More Help
To send feedback frequently, including a screenshot of the previous screen, open quick settings and touch Share feedback. (You can add this to quick settings.) To send feedback about a Motorola app, in the app, touch or or > Feedback.

Motorola Moto E13 User Manual

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