Page 1
Washing machine XQG100- WM14U7B0HW User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents 1 Safety .......... 4 9 Programmes ....... 26 1.1 General information.... 4 10 Accessories...... 30 1.2 Intended use....... 4 1.3 Restriction on user group... 4 11 Laundry........ 30 1.4 Safe installation ...... 5 11.1 Preparing the laundry ..... 30 1.5 Safe use ........ 7 12 Detergents and care 1.6 Safe cleaning and mainten-...
Page 3
15.2 Connecting the appliance to a WLAN home network (Wi-Fi) without WPS func- tion.......... 35 15.3 Connecting the appliance to the Home Connect app.. 36 15.4 Activating Wi-Fi on the ap- pliance ........ 36 15.5 Deactivating Wi-Fi on the appliance ........ 36 15.6 Resetting the appliance network settings ..... 36 15.7 Remote start ...... 36 15.8 Data protection....... 37...
en Safety 1 Safety Observe the following safety instructions. 1.1 General information ¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2 Intended use Only use this appliance: ¡...
Safety en 1.4 Safe installation Take note of the safety instructions when installing the appliance. WARNING ‒ Risk of electric shock! Improper installation is dangerous. ▶ Connect and operate the appliance only in accordance with the specifications on the rating plate. ▶ Connect the appliance to a power supply with alternating cur- rent only via a properly installed socket with earthing.
Page 6
en Safety WARNING ‒ Risk of injury! The high weight of the appliance may result in injury when lifted. ▶ Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. ▶...
Safety en ▶ Wear protective gloves when installing and transporting the ap- pliance. 1.5 Safe use WARNING ‒ Risk of electric shock! If the appliance or the power cord is damaged, this is dangerous. ▶ Never operate a damaged appliance. ▶ Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.
Page 8
en Safety WARNING ‒ Risk of poisoning! Detergents and care products may result in poisoning if con- sumed. ▶ If accidentally swallowed, seek medical advice. ▶ Keep detergents and care products out of the reach of children. WARNING ‒ Risk of explosion! Laundry that has been pretreated with cleaning agents that con- tain solvents may cause an explosion in the appliance.
Safety en CAUTION ‒ Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. ▶ Rinse eyes and/or skin thoroughly with clean water if they come into contact with detergents or care products.
en Preventing material damage Make sure that the length of the ▶ 2 Preventing material thread on the connection to the water tap is at least 10 mm. damage If the water pressure is too high or too low, the appliance may not be Follow these instructions to avoid ma- able to operate properly.
Environmental protection and saving energy en Remove all detergent residue, Set the maximum spin speed if you ▶ spray residue or other residues im- want to dry the laundry in the tumble mediately if they come into contact dryer afterwards. with the appliance. a The drier the laundry, the shorter the programme duration when dry- ing which, in turn, reduces energy...
en Installation and connection Replace the accessories in ques- ▶ 4 Installation and con- tion before operating the appli- ance. nection → "Accessories", Page 30 Note: The appliance has been tested 4.1 Unpacking the appliance at the factory to check it is in working order. As a result, water stains may ATTENTION! remain in the appliance.
Installation and connection en the appliance for the first time. If in Installation loca- Requirements doubt, contact a specialist to have it tion removed. Base Secure the appli- ance with fixing WARNING brackets. Risk of injury! When the appliance is tilted, the ap- pliance may tip over.
en Installation and connection Remove the foam tray under the 4.5 Removing the transit appliance. bolts The appliance is secured for trans- portation using transit bolts on the rear of the appliance. Note: Keep the transit bolt screws and the sleeves in a safe place for fu- ture transport → Page 52.
Installation and connection en Remove the power cable from the Press down on the 4 cover caps. holder. 4.6 Connecting the appliance Remove the 4 sleeves. Connecting the water inlet hose Connect the water inlet hose. Put on the 4 cover caps. Connect the water inlet hose to a tap (26.4 mm = 3/4").
en Installation and connection Water outlet connection types 4.7 Aligning the appliance This information is intended to help In order to reduce noise and vibra- you to connect this appliance to the tion and to prevent the appliance water outlet. from moving, align the appliance cor- rectly.
Installation and connection en Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height. 4.8 Connecting the appliance to the electricity supply Note: Your electrical domestic install- ation for this appliance must comply with the local legal provisions and safety regulations, and should in-...
Page 18
en Familiarising yourself with your appliance 5 Familiarising yourself with your appliance 5.1 Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured. Maintenance flap for the drain pump → Page 40 Door Detergent drawer → Page 19...
Familiarising yourself with your appliance en 5.2 Detergent drawer Measuring aid for liquid deter- gent → "Installing the auxiliary dis- penser compartment for li- quid detergent", Page 32 Compartment II: ¡ Detergent for main wash ¡ Water softener ¡ Bleach ¡ Stain remover Compartment ¡...
en first time tivate the activated settings by re- Pour approx. 1 litre of tap water peatedly pressing on the relevant into compartment II. buttons on the display. ATTENTION! Pressing on the display with force may cause damage. Do not apply heavy pressure on ▶...
Display en 7 Display The display shows the current settings, options or relevant information. Example: Display display Designation More information 0:40 Programme dura- Approximate expected programme dura- tion/programme tion or programme time remaining. time remaining "Ready in" time → "Buttons", Page 23 10,0 kg Recommended The maximum load capacity for the selec- load...
Page 22
en Display display Designation More information End of pro- Programme status gramme Additional rinse Additional rinse cycles are activated. → "Buttons", Page 24 Soaking Soaking is activated for 10, 20 or 30 minutes. → "Buttons", Page 24 Wi-Fi ¡ Lights up: The appliance is connected to your home network.
Page 23
Buttons en 8 Buttons The selection of programme settings depends on the programme that is set. You can see the selection options for each programme in the overview for → "Programmes", Page 26. Button Selection More information (Start/Pause) ¡ Start Start, cancel or pause the pro- gramme.
Page 24
en Buttons Button Selection More information - 90° (Temper- – 90 °C Adjust the temperature in °C. ature) - 1400 - 1400 rpm Adjust the spin speed or deactivate (Spinspeed)) the spin cycle. is selected, the water is drained and the spin cycle is deactivated.
Page 25
Buttons en Button Selection More information 轻松熨 (Easy iron) ¡ Activate Activate or deactivate the reduced creasing programme. ¡ Deactivate In order to reduce creasing in the laundry, the spin cycle and the spin speed are adapted. The laundry is damp enough after washing that it needs to be hung out on a washing line.
en Programmes 9 Programmes Note: The laundry's care labels provide you with additional information on pro- gramme selection. Programme Description Max. load (kg) 棉织物 Wash hard-wearing items made from cotton, linen 10,0 (Cottons) or blended fabrics. Also suitable as a short programme for normally soiled laundry when you activate ...
Page 27
Programmes en Programme Description Max. load (kg) Wash hard-wearing items made from cotton, linen 防过敏 (Hygiene) or blended fabrics. Suitable for allergy sufferers and for strict hygiene requirements. Note: Once the set temperature has been reached, it remains constant throughout the entire washing process.
en Programmes Programme Description Max. load (kg) Cleaning and caring for the drum. – 深层洁筒 (Deep Drum Use this programme in the following cases: Clean) ¡ Before using the appliance for the first time ¡ If you regularly wash at temperatures of 40 °C or lower ¡...
Page 29
Programmes en Programme Description Max. load (kg) Wash items made from cotton, linen, or synthetic or 深层除螨 (Deep Anti- blended fabrics. Mites) Suitable for strict hygiene requirements. The laundry is treated with active oxygen before the wash cycle and before the final rinse cycle. Programme setting: ¡...
– Tie together longer drawstrings, scanning the QR code in the table of contents or on www.siemens- and tie cords with solid end- pieces in hoods or trousers home.bsh-group.cn. – Remove curtain hooks and lead...
¡ You can find further information in → "Installation and connection", the digital instruction manual by Page 12 scanning the QR code in the table of contents or on www.siemens- Press ▶ home.bsh-group.cn. The switch-on process takes a few ¡ Observe the information on safety seconds.
en operation Install the auxiliary dispenser com- 13.4 Saving the programme partment. settings You can save your individual pro- gramme settings as favourites. Requirements ¡ A programme has been set. ¡ The programme settings have been adjusted. Press and hold 收藏 for approx. ▶...
Childproof lock en – If the water level is high, start 13.9 Starting the programme 单脱水 programme or se- Note: If you want to change the time lect a suitable programme for until the programme ends, set the draining. "Ready in" time first. → "Programmes", Page 26 Remove the laundry → Page 33.
¡ The Wi-Fi basic setting is activated scanning the QR code in the table of on the appliance. contents or on www.siemens- → "Activating Wi-Fi on the appli- home.bsh-group.cn. ance", Page 36 The Home Connect services are not ¡...
Home Connect en a If the display shows con and a The appliance now sets up its own lights up permanently, the appli- Wi-Fi home network with the name ance is connected to the Wi-Fi (SSID) HomeConnect. home network. Call up the Wi-Fi settings on the If the appliance is not connected mobile device.
en Home Connect 15.3 Connecting the appli- 15.5 Deactivating Wi-Fi on the ance to the Home Con- appliance nect app Press and hold for at least three seconds. Requirements Set the programme to position 4. ¡ The appliance is connected to the WLAN home network (Wi-Fi). a The display shows "Con".
Note: You can find further information function is automatically deactiv- in the digital instruction manual by ated. scanning the QR code in the table of lights up. contents or on www.siemens- Note: To deactivate the function, home.bsh-group.cn. press 15.8 Data protection 17 Cleaning and servi-...
en Cleaning and servicing Pull out the insert upwards. 17.1 Cleaning the drum CAUTION Risk of injury! Permanently washing at low temper- atures and a lack of ventilation for the appliance may damage the drum and cause injury. Regularly run a programme for ▶...
Cleaning and servicing en Clean the opening for the deter- Remove the siphon cap by pulling gent drawer. it upwards, then clean the auxiliary compartment and siphon cap by rinsing with tap water or using a brush. Push in the detergent drawer. 17.3 Cleaning the auxiliary li- Reinsert the siphon cap into the quid detergent dis-...
en Cleaning and servicing Note: Clean the auxiliary liquid deter- Take the drain hose out of the gent dispenser compartment regu- holder. larly to avoid residue and blockages. 17.4 Cleaning the drain pump Clean the drain pump in the event of faults, e.g. blockages or rattling noises.
Page 41
Cleaning and servicing en Insert the drain hose into the Ensure that the impeller in the holder. drain pump can rotate. Insert the pump cap. Cleaning the drain pump Screw the pump cap as far as it Requirement: The drain pump is will go.
Page 42
en Cleaning and servicing Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash, run the 单排水 pro- gramme after you have emptied the drain pump. Turn on the water tap. Insert the mains plug. Switch on the appliance.
Troubleshooting en 18 Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
Page 44
en Troubleshooting Fault Cause and troubleshooting "E:36 / -10" Ensure that the pump cap is screwed in all the way ▶ into the appliance. The handle on the pump cap must be in a vertical position. → "Cleaning the drain pump", Page 41 "E:36 / -25 / -26"...
Page 45
Troubleshooting en Fault Cause and troubleshooting "E:30/-20" Solenoid valve defective. Call the after-sales service. ▶ → "Customer Service", Page 53 Detergent dosage is too high. Reduce the amount of detergent for the next wash- ▶ ing cycle with the same load. Additional water is added. Do not add any extra water to the appliance while it ▶...
Page 46
en Troubleshooting Fault Cause and troubleshooting The door cannot Open the door using the emergency release. ▶ be opened. → "Emergency release", Page 52 The water is not drain- Drain pipe or water outlet hose is blocked. ing. Clean the drain pipe and the water outlet hose. ▶...
Page 47
Troubleshooting en Fault Cause and troubleshooting The spin cycle runs The unbalanced load detection system eliminates an several times. imbalance by repeatedly redistributing the laundry. Not a fault – no action required. ▶ Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle.
Page 48
en Troubleshooting Fault Cause and troubleshooting Heavy foam build-up Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric ▶ softener with 0.5 litres of water and pour the mix- ture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next wash- ▶...
Page 49
Troubleshooting en Fault Cause and troubleshooting Loud noises during Secure the appliance feet. ▶ the spin cycle. → "Aligning the appliance", Page 16 Transit bolts have not been removed. → "Removing the transit bolts", Page 14. ▶ Persistent, quiet whirr- Active oxygen treatment is active. ing fan noise.
Page 50
en Troubleshooting Fault Cause and troubleshooting The spin result is not The unbalanced load detection system has interrupted satisfactory. The laun- the spin cycle because the laundry is unevenly distrib- dry is too wet/too uted. damp. Redistribute the laundry in the drum. ▶...
Page 51
Troubleshooting en Fault Cause and troubleshooting Water is leaking out at Connect the water outlet hose correctly. ▶ the water outlet hose. → "Water outlet connection types", Page 16 Odours have formed Humidity and detergent residue may promote the in the appliance. formation of bacteria. → "Cleaning the drum", Page 38 ▶...
Note: You can find further information → "Before using for the first time", in the digital instruction manual by Page 20. scanning the QR code in the table of contents or on www.siemens- home.bsh-group.cn. Turn off the tap. Empty the water inlet hose.
Customer Service en 19.4 Disposing of old appli- 20 Customer Service ance If you have any queries on use, are Valuable raw materials can be re- unable to rectify faults on the appli- used by recycling. ance yourself or if your appliance needs to be repaired, contact Cus- WARNING tomer Service.
en Consumption values Water pressure ¡ Minimum: 21 Consumption values 100 kPa (1 bar) ¡ Maximum: Model WM14U7B0HW 1000 kPa Class (10 bar) Energy consump- 0,740 kWh/cycle Length of the wa- 120 cm tion ter inlet hose Water consump- 74,0 l/cycle Length of the wa- 150 cm tion ter outlet hose Energy efficiency 1.03 Length of the...
Applicable standard en GB 17625.1 Electromagnetic compatibility – Limits – Limits for harmonic cur- rent emissions (equipment input current ≤16 A per phase) GB 12021.4 Maximum allow- able values of grades of energy efficiency and water efficiency for household electric washing machines GB 4706.24 Safety of house-...