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Maintenance and Service Guide
M32fw model
N24487-001
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

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Table of Contents
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Summary of Contents for HP M32fw

  • Page 1 Maintenance and Service Guide M32fw model N24487-001 SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
  • Page 3: Table Of Contents

    Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................
  • Page 4: Getting Started

    Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
  • Page 5: Rohs (2002/95/Ec) Requirements

    Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
  • Page 6: Monitor Features

    Energy saver feature to meet requirements for reduced power consumption NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides.
  • Page 7: Rear Components

    Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-1: Rear components and their descriptions Component Function Connects an optional security cable. Security cable slot Connects a DC adapter. Power connector On: The monitor is on.
  • Page 8: Locating The Serial Number And Product Number

    Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support. For worldwide models (except India):...
  • Page 9: Illustrated Parts Catalog

    Illustrated parts catalog To identify the monitor major components, use this illustration and table.
  • Page 10 JOP(1.0mm}340mm(1+PR0)60V W/CONN(A15+BC)+AL HF WH FFC 8P(0.5mm} 500mm(JFOLD}60V G/F (A8+A6) HF WH A1007H00-6P-2L/A1251-H06 /28 75mm+AC 仃 "A TE W/8 HF MAIN BD ASS'Y HP Encore Ill M32fw (M315HVR01.1- HSAY1) 2L SHIELDING (SECC 0.5T)(1A2H-AUDIO)(ENCORE3) MAC. SCREW-MH #4-40*5.0L,Ni MAC. SCREW-Ml MJ.0*4.0L, BLK-Ni REAR...
  • Page 11: How To Order Parts

    You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
  • Page 12: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
  • Page 13 Step 1 Quick release Base stand (1) Lay the display on soft desk and push the button of stand to unlock the stand, then pull out the stand form the monitor head. Press the black button (2) Twist out the screw and separate base and stand. Twist out the screw Step 2: Strip two screws from the rear cover, then move rear cover follow the below way.
  • Page 14 Remove 8pin FFC from the MB Step 3: Remove two acetate cloth tape and pull out the LED/30pin FFC cable. Step 4: Remove the rear support thirteen screws, hinge four screws, MB three screws.
  • Page 15 Remove deco from the monitor.
  • Page 16: Connector Repair

    Connector repair This procedure includes HDMI and VGA connectors. The connectors are on the main board (board part number R353200920150 The connectors identifiers are as follows: Connector Location P100 HDMI P200/P300 P100 P200 P300 Before repairing connectors, follow these steps: ▲...
  • Page 17: Hdmi Connector P200/P300

    HDMI connector P200/P300 Repair the HDMI connector: 5) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 6) Use a soldering iron or hot air gun to melt the solder on the pins. 7) Lift the P200/P300 connector from the PCB.
  • Page 18: Support And Troubleshooting

    Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing.
  • Page 19: Index

    Index components power light location, 4 front, 7 precautions, 1 rear, 7 preparation for disassembly, 10 connector repair, 13 RC removal, 10 features, 3 rear components, 4 firmware updates, 2 removal front components, 7 RC, 10 function button locations, 4 Function test, 15 function test, 14 removal and replacement procedures, 10...

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N24487-001

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