Page 1 G3000 series Online Manual Printer Functions Overview Printing Scanning Troubleshooting English...
Page 2: Table Of Contents
Troubleshooting Canon Inkjet Cloud Printing Center........
Page 3 Online Storage Integration Function......... 111 Handling Paper, Originals, Ink Tanks, etc..
Page 4 Safety..............164 Safety Precautions.
Page 5 Canon IJ Network Tool Screen........
Page 6 Canon IJ Printer Driver........
Page 7 Obtaining the Latest Printer Driver..........Delete the Unnecessary Canon IJ Printer from the Printer List..... . . 345 Before Installing the Printer Driver.
Page 8 Scanning............375 Scanning from Computer (Windows).
Page 9 Scanning Using Smartphone/Tablet......... 466 Using PIXMA/MAXIFY Cloud Link.
Page 10 Cannot Complete Printing............513 Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear.
Page 11 USB Connection Problems............560 Cannot Communicate with Machine via USB.
Page 12 2900..............607 2901.
Page 13 6945..............640 6946.
Page 14: Using This Online Manual
Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment.
Page 15: Trademarks And Licenses
Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. Note • The formal name of Windows Vista is Microsoft Windows Vista operating system.
Page 16 Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
Page 17 3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution(s) alone or by combination of their Contribution(s) with the Work to which such Contribution(s) was submitted.
Page 18 appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License. 8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of...
Page 19 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the Networks Associates Technology, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 20 Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 21 Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 22 IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The following applies only to products supporting Wi-Fi. (c) 2009-2013 by Jeff Mott. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer.
Page 23: Search Tips
Enter keywords in the search window and click (Search). You can search for target pages in this guide. Entry example: "(your product's model name) load paper" Search Tips You can search for target pages by entering keywords in the search window. Important •...
Page 24 Note • The displayed screen varies depending on your product. • Searching for Application Functions Enter your application's name and a keyword for the function you want to learn about Example: When you want to learn how to print collages with My Image Garden Enter "My Image Garden collage"...
Page 25: Using The Machine
Using the Machine Printing Photos from a Computer Copying Originals...
Page 26: Printing Photos From A Computer
Printing Photos from a Computer This section describes how to print photos with My Image Garden. This section uses windows displayed when the Windows 8.1 operating system (hereinafter referred to as Windows 8.1) is used. 1. Open the paper support (A). 2.
Page 27 The Guide Menu screen is displayed. Note • The number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 6. Click the Photo Print icon (F). 7. Click the folder (G) with photos you want to print. 8.
Page 28 10. Specify the number of copies, your machine name, media type, etc. (J). 11. Click Print (K). For Mac OS: Click OK when the confirmation message appears, then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways.
Page 29: Copying Originals
Copying Originals This section describes how to load originals and copy them to plain paper. 1. Open the paper support (A). 2. Pull out the paper output tray (B), then open the output tray extension (C). 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4.
Page 30 6. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (F). 7. Close the document cover gently. 8. Press the Black button or Color button (G). Important • Do not open the document cover until copying is complete. Note •...
Page 31: Printer Functions
Easy Scan with the Auto Function Scan Originals Larger than the Platen Scan Multiple Originals at One Time Using PIXMA/MAXIFY Cloud Link Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY Printing with Windows RT Checking Printer Information Online Storage Integration Function...
Page 32: Connect Wirelessly With Ease In "Access Point Mode
Connect Wirelessly with Ease in "Access Point Mode" The machine supports "access point mode" in which you can connect to the machine wirelessly from a computer or smartphone even in an environment without an access point (wireless router). Switch to "access point mode" with simple steps to enjoy scanning and printing wirelessly. When you use the machine with the access point mode, be sure to specify the security setting in advance.
Page 33: Print Photos Easily Using My Image Garden
Print Photos Easily Using My Image Garden Organize Images Easily In My Image Garden, you can register the names of people and events to photos. You can organize photos easily as you can display them not only by folder but also by calendar, event, and person.
Page 34 Place Photos Automatically Delightful items are created easily as the selected photos are placed automatically according to the theme. Other Various Functions My Image Garden has many other useful functions. Refer to the following for details. What You Can Do with My Image Garden (Windows) What You Can Do with My Image Garden (Mac OS)
Page 35: Print Items With Easy-Photoprint+ (Web Application)
Print Items with Easy-PhotoPrint+ (Web Application) You can easily create and print personalized items such as calendars and collages, anytime and anywhere, by simply accessing Easy-PhotoPrint+ on the web from a computer or tablet. By using Easy-PhotoPrint+, you can create items in the latest environment without going through the trouble of installation.
Page 36: Available Connection Methods
Available Connection Methods The following connection methods are available on the machine. Wireless Connection • With a wireless router • Without a wireless router USB Connection Wireless Connection There are two methods for connecting the machine to your device (such as a smartphone). One method is to connect using a wireless router, and the other method is to connect without using a wireless router.
Page 37 ◦ Connection methods vary depending on the wireless router type. ◦ When the connection between a device and a wireless router is completed and (Wi-Fi icon) is displayed in the device's screen, you can connect the device to the machine using the wireless router.
Page 38: Direct Connection (Windows Xp)
Direct Connection (Windows XP) Restrictions (Appears in a new window) 1. If the Wi-Fi lamp (A) on the printer is flashing, press the Stop button (B). 2. Press and hold the Wi-Fi button (C) on the printer until the ON lamp (D) flashes. Check the SSID and network key of your printer.
Page 39 5. Select the network name (SSID) you want to use, then click Connect. 6. Enter the Password (Network key), then click Connect. 7. When connection is complete, click Back until the screen below appears. Proceed with the setup.
Page 40: Restrictions
Restrictions When connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
Page 41 • If you connect a device and the printer using Direct Connection, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. • In Direct Connection mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear.
Page 42: Easy Scan With The Auto Function
Easy Scan with the Auto Function By using the auto function of IJ Scan Utility, you can scan easily by automatically detecting the item type. Refer to the following for details. Easy Scanning with Auto Scan (Windows) Easy Scanning with Auto Scan (Mac OS)
Page 43: Scan Originals Larger Than The Platen
Scan Originals Larger than the Platen By using the stitch function of IJ Scan Utility, you can scan the left and right halves of an item larger than the platen and combine them back into one image. Items up to approximately twice as large as the platen are supported.
Page 44: Scan Multiple Originals At One Time
Scan Multiple Originals at One Time By using IJ Scan Utility, you can scan two or more photos (small items) placed on the platen at one time and save each image individually. Refer to the following for details. Scanning Multiple Originals at One Time (Windows) Scanning Multiple Originals at One Time (Mac OS)
Page 45: Using Pixma/Maxify Cloud Link
Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • Print images from a photo-sharing service •...
Page 46: Notice For Web Service Printing
Canon shall not be held responsible for any damages resulting from such actions. • In no event shall Canon be liable for any damages whatsoever resulting from the use of the web services.
Page 47: Using Pixma/Maxify Cloud Link From Your Smartphone, Tablet, Or Computer
Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer Before Using Canon Inkjet Cloud Printing Center Registering User Information to Canon Inkjet Cloud Printing Center Using Canon Inkjet Cloud Printing Center Adding a Printer Adding a PIXMA/MAXIFY Cloud Link User...
Page 48: Before Using Canon Inkjet Cloud Printing Center
Before Using Canon Inkjet Cloud Printing Center Canon Inkjet Cloud Printing Center is a service that links with the cloud function of the printer and allows you to perform operations such as registering and managing apps from your smartphone or tablet device, and checking the print status, print error, and ink status of the printer.
Page 49: Requirements For Canon Inkjet Cloud Printing Center Operation
Requirements for Canon Inkjet Cloud Printing Center operation Computer x86 or x64 1.6 GHz or higher 2 GB or higher Resolution 1024 x 768 pixels or higher Monitor display Number of display colors 24 bits (true-color) or higher Browser Internet Explorer 9...
Page 50: Registering User Information To Canon Inkjet Cloud Printing Center
Registering User Information to Canon Inkjet Cloud Printing Center To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register My account information. If your model has color LCD monitor If your model has monochrome LCD monitor...
Page 51: Using Canon Inkjet Cloud Printing Center
Using Canon Inkjet Cloud Printing Center When the user registration is completed, you can log in to the Canon Inkjet Cloud Printing Center and use the service. 1. From your PC, smartphone, or tablet, access the service login URL (http://cs.c-ij.com/) 2.
Page 52 Printing procedure This section introduces the photo printing procedure by using CANON iMAGE GATEWAY as an example. Important • The available functions differ depending on the app. • The printing procedure differs depending on the app. • You need to get the account and register photo and other data beforehand.
Page 53 4. In the displayed image list, select the image that you want to print, and then select Next 5. Make the necessary print settings, and then select Print...
Page 54 6. A print job completion message appears, and printing starts To continue printing, select Continue, and perform the operation from Step 3. To end the printing, select Apps. The screen returns to the apps list screen. Important • If a print job is not printed within 24 hours after the print job is issued, the print job will expire and cannot be printed.
Page 55: Canon Inkjet Cloud Printing Center Window
Canon Inkjet Cloud Printing Center window This section describes the Canon Inkjet Cloud Printing Center screens that are displayed on your smartphone, tablet device, or computer. Description of the Login screen Description of the Main screen Description of the Login screen This section provides the description of the Login screen of Canon Inkjet Cloud Printing Center.
Page 56 The licensing information of Canon Inkjet Cloud Printing Center is displayed. Description of the Main screen When you log in to the Canon Inkjet Cloud Printing Center, the Main screen appears. If you are using a smartphone or a tablet, you can also print photos and documents.
Page 57 Select how to manage and set Manage by group (for office users). Mng. printer screen From the Mng. printer screen, you can check update printer information registered to the Canon Inkjet Cloud Printing Center, copy apps, change printer names, delete printers, and printers.
Page 58 • If Select how to manage has been set, you can use this function only when you select Manage app availability by printer. For details, see "Tips on Using Canon Inkjet Cloud Printing Center (at Work)". • Change the printer name When you select , a screen to change the printer name appears.
Page 59 • Although the number of printers that can be registered for one domain is not limited, only up to 16 printers are guaranteed to operate. Manage users screen From the Manage users screen, you can check user information registered to the Canon Inkjet Cloud Printing Center, delete...
Page 60 To change the privileges of the Administrator or a Standard user, select Authority for the user whom you want to change the settings for. Group management screen From the Group management screen, you can use functions for checking group information registered to Canon Inkjet Cloud Printing Center, changing groups, deleting groups, adding groups, and setting up users, printers, and apps belonging to each group.
Page 61 To switch between app registration/deletion, select Web services Displays the external link service. You can restrict the use of other web services that use Canon Inkjet Cloud Printing Center accounts such as Easy-PhotoPrint+. To switch between service linking/release, select appears for items that do not have anything selected.
Page 62 If you delete all groups, you must create a new one. To set a different management method, set the target method from the Select how to manage screen. • Add group Add a group to be used in Canon Inkjet Cloud Printing Center. Note • You can register up to 20 groups.
Page 63 Advanced management screen The Advanced management screen allows you to set the management method for printer users and apps that can be used. To go to the setup screen, select • Require security code Each user can set a Security code, start the app, and perform printing and other operations.
Page 64 Manage app availability by user When one printer is used, you can manage the usable apps by user. For usage examples, see "Tips on Using Canon Inkjet Cloud Printing Center (at Home/If you are using PRO-1000 series or PRO-500 series)".
Page 65 (3) Printer name area The registered name of the printer selected is displayed. The Administrator can change the printer name from the Mng. printer screen of the left context menu. (4) Right context menu When you select , the context menu appears. The information displayed depends on the menu currently selected in the menu area.
Page 66 From the My account screen, you can display the Permitted services screen and clear any linked service setting. • Help/legal notices The description of the Canon Inkjet Cloud Printing Center screen and various reminders are displayed. • Log out This opens the Log out screen of the Canon Inkjet Cloud Printing Center.
Page 67 (5) Display area The display changes based on the menu you select. (6) Menu area The following 4 menu buttons are displayed: • Apps This displays the list of registered apps in the Display area. • Config This displays the Register apps screen in the Display area.
Page 68 On the Search apps screen, the apps that you can register by using the Canon Inkjet Cloud Printing Center are displayed by category. ◦ When you select , the details of the app are displayed. When you select , you can choose to register or unregister the app.
Page 69 : Can be used with genuine Canon ink. If you are using a G3000 series model, you cannot use this service because the model is not supported. • Properties This screen displays the status of the printer that is currently selected.
Page 70 This section introduces those functions by using a family of 3 (father, mother, and child) as an example. If the father registers the printer to Canon Inkjet Cloud Printing Center, only the father is managed by the service, and the mother and the child cannot use the service unless the father tells them the login E-mail address and Password.
Page 71 3. The father selects Add user, and by following the screen instructions, registers the mother and child as users. After this registration is complete, the mother and child can individually use the service.
Page 72 After the Administrator (father) specifies settings according to the procedure below, the father, the mother, and the child will be able to manage apps individually. 1. As the Administrator, the father logs in to Canon Inkjet Cloud Printing Center selects Advanced management from 2. For Select how to manage, the father selects Set...
Page 73 3. The father sets Manage app availability by user and selects OK 4. The screen for checking the management method change appears To complete the setup and return to the Advanced management window, select OK.
Page 74 All registered users can register and delete apps freely.
Page 75 Tips on Using Canon Inkjet Cloud Printing Center (at Work) The Group management function allows you take advantage of the many useful functions that the service offers for office use. This section introduces an example in which two printers are used, the Administrator is the senior clerk, and the other members are the company president, the section manager, and the new hire.
Page 76 4. The senior clerk selects Advanced management from 5. For Select how to manage, the senior clerk selects Set...
Page 77 6. The senior clerk sets Manage by group (for office users) and selects OK Note • If Group management has already been set up, refer to step 10 and the subsequent steps. 7. On the screen for checking management method changes, the senior clerk checks the displayed information and selects OK.
Page 78 This appears only if the selected mode is Group management. To complete the setup and display the Group management screen, select OK. Note • With the default settings, the group is named "group1". • With the default settings, all registered users belong to the same group. 8.
Page 79 10. Select Settings, and in group setup screen, check that all users on the Users tab are selected 11. On Printers tab, check that all printers are selected 12. On Apps tab, set only Evernote app to...
Page 80 To switch between app registration/deletion, select To return to the Group management screen, select Close. This completes the setup of the group to be used by the entire office. Note • The group setup screen displays all users and printers that are registered in the domain. •...
Page 81 1. From , select Group management Note • This appears only if Manage by group (for office users) is set in Advanced management. 2. In displayed screen, select Add group...
Page 82 3. The senior clerk enters the Group name and selects OK In this field, enter "President" as the president-only group because you will be setting apps that only the president can use. Important • The following restrictions apply to entering the Group name. •...
Page 83 5. On Users tab, select only president 6. On the Printers tab, select printer to be used. 7. On the Apps tab, set the Evernote and Facebook apps to...
Page 84 To switch between app registration/deletion, select To return to the Group management screen, select Close. The above procedure allows you to set apps that only the president can use. Note • The group setup screen displays all users and printers that are registered in the domain. Limiting Apps That All Members Can Use on Printer To set the apps to be used on the printer, use the following procedure provided by this service.
Page 85 Note • This appears only if Manage by group (for office users) is set in Advanced management. 2. For Apps available on printers that do not require a security code, select Settings 3. On Apps tab, set only Evernote app to...
Page 86 To switch between app registration/deletion, select To return to the Group management screen, select Close. The above procedure sets up Evernote as the only app that all users can use on the printer. Limiting Apps That Individual Users Can Use on Printer For each user, you can set the apps that the user can use on the printer.
Page 87 2. For Require security code, select Set. 3. Select printer for setting up Security code. Security codes identify individual users when multiple users are using a printer.
Page 88 Note • On models where the settings cannot be changed, this function cannot be selected. Some models do not support this function. To check whether your model supports this function, see "Models that Support Security Codes". 4. Set up Security code If there are users who have not set up a Security code, a screen appears for checking whether to send an e-mail prompting those users to set up a Security code.
Page 89 Important • The following character restriction applies to Security code entries: • Up to 8 alphanumeric characters The Security code change process ends, and the change completion message appears. In the message screen, select OK to return to the main screen. 5.
Page 90 Note • If you have not set a Security code, set a Security code from account, and then Log in. 8. Select Facebook app Only the president will be able to use the Facebook app from the printer. Limiting Printers That Individual Users Can Use As an example, this section describes the procedure for setting up one printer for the president and another printer for all users.
Page 91 1. From , select Group management Note • This appears only if Manage by group (for office users) is set in Advanced management. 2. Select Settings for the group containing all users 3. On the Printers tab, clear printer that was set up for president...
Page 92 To return to the Group management screen, select Close. Important • If a user is being managed in multiple groups and an app is deleted or the target printer is changed for one of those groups, the user can still use that app or printer if the one of the other groups allows it.
Page 93 Security code to prevent other users from using your account. • This code is valid only when you use MAXIFY Cloud Link from the printer operation panel. You cannot use this code when you access the Canon Inkjet Cloud Printing Center from your smartphone, tablet, or computer.
Page 94: Adding A Printer
Adding a Printer With one account, you can use the Canon Inkjet Cloud Printing Center services on multiple printers. The procedure for adding a printer is as follows: If your model has color LCD monitor If your model has monochrome LCD monitor...
Page 95 2. Enter the information according to the instructions on the authentication screen, and then select Log in 3. When printer addition complete message appears, select OK The printer addition process ends, and the main screen of Canon Inkjet Cloud Printing Center appears.
Page 96 Note • If you select Cancel, the printer selection status does not change and the main screen of Canon Inkjet Cloud Printing Center appears. Adding a PIXMA/MAXIFY Cloud Link User...
Page 97: Adding A Pixma/Maxify Cloud Link User
Adding a PIXMA/MAXIFY Cloud Link User Several people can use one printer. This section describes the user addition procedure and the user privileges. Adding a user 1. On the service screen, select Manage users from 2. Select Add user...
Page 98 Note • When you select Add user, the service first checks whether the maximum number of users has been reached. If new users can be added, the user registration screen appears. • The maximum number of users that can be added for 1 printer is 20. 3.
Page 99 6. Register a password for logging in to the Canon Inkjet Cloud Printing Center. On the My Account Registration screen, enter you desired password into Password and Password (Confirmation) and select Next. Important • There are character restrictions for the Password, as shown below.
Page 100 7. Enter Nickname Enter any user name that you want to use. Important • The user name entry field has the following character restrictions: • The user name must be between 1 and 20 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 8.
Page 101 A Standard user can check printer information and start apps. For information about the functions that each user can use, refer to the "Canon Inkjet Cloud Printing Center window". If you are using MAXIFY Cloud Link from the printer, select Multiuser mode in the Mng.
Page 102 • To set Multiuser mode without sending a notification e-mail, select Cancel. Troubleshooting Canon Inkjet Cloud Printing Center...
Page 103: Troubleshooting Canon Inkjet Cloud Printing Center
If the information is still not updated, then check that the product is connected to the Internet. If you do not receive the registration e-mail You may have entered a different e-mail address during the user registration of Canon Inkjet Cloud Printing Center.
Page 104 To display printer information, go to the Online Manual home page, and see "Checking Printer Information" for your model. After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the beginning. If you cannot print Check the following if you cannot print.
Page 105 Internet connection, and then re-submit the print job. Printing starts on its own even if you do not do anything A third party may be able to illegally use the Canon Inkjet Cloud Printing Center services. If your model has color LCD monitor...
Page 106: Print Easily From A Smartphone Or Tablet With Canon Print Inkjet/Selphy
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/ SELPHY Use Canon PRINT Inkjet/SELPHY to easily print photos saved on a smartphone or tablet (iOS or Android) wirelessly. You can also receive scanned data (PDF or JPEG) directly on a smartphone or tablet without using a computer.
Page 107: Printing With Windows Rt
When the connection is complete, the Canon Inkjet Print Utility software, which allows you to specify detailed print settings, is downloaded automatically. By using Canon Inkjet Print Utility, you can check the Printer status and specify detailed print settings. (The available functions will differ depending on your usage environment and connection method.)
Page 108: Checking Printer Information
Checking Printer Information You can check the printer status and change the printer settings using the web browser on your smartphone, tablet, or computer. To check the printer status and to change the printer settings, display "Remote UI" on the web browser. Note •...
Page 109 For "XXX.XX.X.XXX", enter the IP address that you checked in the "IP Address" column on the network setting information sheet. When you access, the printer information will be displayed on the web browser on your smartphone, tablet, or computer. If you want to check the printer status and change the printer settings, proceed to the next step. If you do not, close the web browser.
Page 110 Printer status This function displays printer information such as the status and detailed error information. You can also connect to the ink purchase site or support page, and use Web Services. Utilities This function allows you to set and execute the printer utility functions such as cleaning. Device settings This function allows you to change the printer settings such as the quiet setting, the energy saving settings, and the print settings.
Page 111: Online Storage Integration Function
Online Storage Integration Function The printer can integrate with online storage services such as Evernote. Integration with Online Notetaking Service "Evernote" If an Evernote client application is installed on your computer, you can import scanned images into the application and upload them to the Evernote server. The uploaded images can be browsed from other computers, smartphones, etc.
Page 112: Handling Paper, Originals, Ink Tanks, Etc
Handling Paper, Originals, Ink Tanks, etc. Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes Loading Originals Loading Originals on the Platen Glass Originals You Can Load Refilling Ink Tanks Refilling Ink Tanks Checking Ink Status...
Page 113: Loading Paper
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes...
Page 114: Loading Plain Paper / Photo Paper
For details on the Canon genuine paper, see Media Types You Can Use. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this machine, see Media Types You Can Use.
Page 115 4. Slide the paper guides (D) to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING YOU. 5. Slide the paper guides (D) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper.
Page 116 Note • Do not load sheets of paper higher than the load limit mark (G). Note • When printing, select the size and type of the loaded paper on the print settings screen of the printer driver.
Page 117: Loading Envelopes
Loading Envelopes You can load Envelope DL and Envelope Com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel is not supported. •...
Page 118 4. Slide the paper guides (D) to open them, and load the envelopes in the center of the rear tray WITH THE ADDRESS SIDE FACING YOU. The folded flap of the envelope will be faced down on the left side. Up to 10 envelopes can be loaded at a time.
Page 119 E: Rear side F: Address side Note • Do not load envelopes higher than the load limit mark (G). Note • When printing, select the size and type of the loaded envelopes on the print settings screen of the printer driver.
Page 120: Loading Originals
Loading Originals Loading Originals on the Platen Glass Originals You Can Load...
Page 121: Loading Originals On The Platen Glass
Loading Originals on the Platen Glass 1. Open the document cover. 2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass. Originals You Can Load Align the corner of the original with the alignment mark Important •...
Page 122 Important • After loading the original on the platen glass, be sure to close the document cover before starting to copy or scan.
Page 123: Originals You Can Load
Originals You Can Load Item Details Types of originals - Text document, magazine, newspaper - Printed photo, postcard, business card, disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 inches (216 x 297 mm)
Page 124: Refilling Ink Tanks
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Status...
Page 125: Refilling Ink Tanks
Refilling Ink Tanks Check the remaining ink level with the ink tank indicator on the front of the machine. If the ink level is near the lower limit line (A), refill the ink tank. Note • If the function for notifying the remaining ink level (remaining ink level notification function) is enabled, the Ink lamp and the Alarm lamp inform you of the error when a remaining ink error occurs.
Page 126 Important • Do not place any object on the document cover. It will fall into the rear tray when the scanning unit / cover is opened and cause the machine to malfunction. • Do not touch tubes or other parts inside the machine. 3.
Page 127 Important • Carefully remove the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when removing it. 5. Take a new ink bottle out of its package. 6. Hold the ink bottle upright and twist the bottle cap (G) to remove.
Page 128 Important • When removing the bottle cap, avoid squeezing the sides of the ink bottle. Hold the ink bottle as shown in the figure above. If you push the sides of the ink bottle, ink will spatter. • Do not shake the ink bottle. Ink may spatter when opening the cap. •...
Page 129 Note • When inserting the tank cap, be careful not to twist the tank cap rubber. 9. Close the ink tank cover. Important • If you cannot properly close the ink tank cover, check if you forgot to insert any tank caps of the ink tanks.
Page 130 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
Page 131 When an ink tank is out of ink, promptly refill it. Ink Tips...
Page 132: Checking Ink Status
Checking Ink Status Check ink status with the ink tank indicator on the front of the machine. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...
Page 133 C: Alarm lamp D: Ink lamp Ink lamp lights and Alarm lamp lights: Color ink and/or black ink has run out. Refill ink tanks with ink. Note • For details on the remaining ink level notification function, see below. Changing the remaining ink level notification setting (Windows) Changing the remaining ink level notification setting (Mac OS)
Page 134: Maintenance
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning...
Page 135: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Cleaning the Print Head Deeply Aligning the Print Head...
Page 136: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause cartridge problems. Note •...
Page 137 Clean the print head deeply. Step4 From the machine Cleaning the Print Head Deeply From the computer Cleaning the Print Heads (Windows) Cleaning the Print Heads (Mac OS) Note • If problem is not resolved after performing print head deep cleaning, perform system cleaning from a computer.
Page 138: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Refill any ink tanks that are low.
Page 139: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in pattern A or horizontal white streaks in pattern B. If there are missing lines in pattern A: Cleaning the print head is required.
Page 140: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1.
Page 141: Cleaning The Print Head Deeply
Cleaning the Print Head Deeply If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 142: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Refill any ink tanks that are low.
Page 143 Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • If the print head alignment sheet was not printed correctly, press the Stop button, then redo this procedure from the beginning.
Page 144: Performing Maintenance Functions From Your Computer (Mac Os)
Performing Maintenance Functions from Your Computer (Mac OS) Cleaning the Print Heads Cleaning Inside the Printer Cleaning the Paper Feed Rollers Printing a Nozzle Check Pattern Aligning the Print Head Aligning the Print Head Position Automatically Aligning the Print Head Position...
Page 145: Cleaning The Print Heads
The procedure for cleaning is as follows: Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Cleaning icon When the dialog opens, select the ink group for which cleaning is to be performed.
Page 146 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Deep Cleaning icon When the dialog opens, select the ink group for which deep cleaning is to be performed. Before running Deep Cleaning, check that the printer power is on.
Page 147 ◦ Visually check whether the remaining ink levels are insufficient. If System Cleaning is run when the remaining ink levels are insufficient, it may trigger a failure. ◦ If you selected All Colors or Black for Ink Group, check that all remaining ink levels are at least at the single dot position indicated on the ink tanks.
Page 148: Cleaning Inside The Printer
The procedure for performing bottom plate cleaning is as follows: Bottom Plate Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Bottom Plate Cleaning icon The dialog opens. Load paper...
Page 149: Cleaning The Paper Feed Rollers
1. Prepare the printer Remove all sheets of paper from the rear tray. 2. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 3. Click the Roller Cleaning icon The confirmation message appears. 4. Execute paper feed roller cleaning Make sure that the printer is on and then click OK.
Page 150: Printing A Nozzle Check Pattern
The procedure for printing a nozzle check pattern is as follows: Nozzle Check 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Nozzle Check icon The confirmation message appears. Before running Nozzle Check, check that the printer power is on.
Page 151: Aligning The Print Head
Aligning the Print Head When you perform head position adjustment, errors in the print head adjustment position are corrected and conditions such as color and line streaking are improved. If the print results appear uneven because of line shifts or other conditions, adjust the position of the print head.
Page 152: Aligning The Print Head Position
The procedure for performing manual print head alignment is as follows: Print Head Alignment 1. Select Custom Settings from the pop-up menu on the Canon IJ Printer Utility 2. Switch head alignment to manual Check the Align heads manually check box.
Page 153 Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal stripes.
Page 154 Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal stripes. (A) Least noticeable horizontal stripes (B) Most noticeable horizontal stripes Note • After head alignment is completed, you can print and check the current setting. To do so, click the Print Head Alignment icon and when the message is displayed, click Print Alignment Value.
Page 155: Aligning The Print Head Position Automatically
The procedure for performing automatic print head alignment is as follows: Print Head Alignment 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Print Head Alignment icon A message is displayed. 3. Load paper in the printer Load one sheet of A4 size or Letter size plain paper into the rear tray.
Page 156: Cleaning
Cleaning Cleaning the Exterior of the Machine Cleaning the Platen Glass and Document Cover Cleaning the Paper Feed Roller Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Page 157: Cleaning The Exterior Of The Machine
Cleaning the Exterior of the Machine Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently. Smooth out wrinkles on the cloth if necessary before cleaning. Important • Be sure to turn off the power and unplug the power cord before cleaning the machine. •...
Page 158: Cleaning The Platen Glass And Document Cover
Cleaning the Platen Glass and Document Cover Important • Be sure to turn off the power and unplug the power cord before cleaning the machine. • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface.
Page 159: Cleaning The Paper Feed Roller
Cleaning the Paper Feed Roller If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Page 160: Cleaning The Inside Of The Machine (Bottom Plate Cleaning)
Cleaning the Inside of the Machine (Bottom Plate Cleaning) Remove stains from the inside of the machine. If the inside of the machine becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a single sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 162: Overview
Overview Safety Safety Precautions Regulatory Information Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Initializing Machine Settings Disabling Wireless LAN Function Network Connection Network Connection Tips...
Page 163 Canceling a Print Job Machine Handling Precautions Keeping Print Quality High Transporting Your Printer Legal Restrictions on Scanning/Copying Specifications...
Page 164: Safety
Safety Safety Precautions Regulatory Information...
Page 165: Safety Precautions
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
Page 166: Regulatory Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 167 For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
Page 168 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
Page 169 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
Page 170 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
Page 171 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Page 172 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall.
Page 173 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko) Tento symbol znamená, že podľa Smernice 2012/19/EÚ...
Page 174 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
Page 175 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
Page 176 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
Page 177 Environmental Information Reducing your environmental impact Power Consumption and Operational Modes The amount of electricity a device consumes depends on the way the device is used. This product is designed and set in a way to allow you to reduce the power consumption. After the last print it switches to Ready Mode.
Page 178: Main Components And Their Use
Main Components and Their Use Main Components Power Supply...
Page 179: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 180: Front View
Front View (1) document cover Open to load an original on the platen glass. (2) paper support Open to load paper in the rear tray. (3) paper guides Align with both sides of the paper stack. (4) rear tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
Page 181 (7) platen glass Load an original here. (8) operation panel Use to change the settings of the machine or to operate it. Operation Panel...
Page 182: Rear View
Rear View (1) USB port Plug in the USB cable to connect the machine with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the machine is printing or scanning originals with the computer.
Page 183: Inside View
Inside View (1) ink tank covers Open to refill ink tanks. (2) scanning unit / cover Scans originals. Open to refill ink tanks or to remove jammed paper. (3) ink tanks The black ink tank is on the right, and the color ink tanks (cyan, magenta, and yellow) are on the left. If any ink levels are low, refill the low tanks.
Page 184: Operation Panel
Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) ON button Turns the power on or off. Turning the Machine On and Off (2) ON lamp Lights after flashing when the power is turned on. Note •...
Page 185 Flashes: Printing or scanning over wireless LAN. Also flashes while configuring the wireless LAN connection. (5) Alarm lamp Lights or flashes when an error occurs. When performing machine maintenance or machine settings, options can be selected according to the number of flashes. (6) Ink lamp Lights or flashes when black or color ink runs out.
Page 186: Power Supply
Power Supply Confirming that the Power Is On Turning the Machine On and Off Notice for the Power Plug/Power Cord Notice for Unplugging the Power Cord...
Page 187: Confirming That The Power Is On
Confirming that the Power Is On The ON lamp is lit when the machine is turned on. Note • It may take a while for the machine to start printing immediately after you turn on the machine.
Page 188: Turning The Machine On And Off
Turning the Machine On and Off Turning on the machine 1. Press the ON button to turn on the machine. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the machine to start printing immediately after you turn on the machine. •...
Page 189 Note • You can set the machine to automatically turn off when no operations are performed or no print jobs are sent to the machine for a certain interval. This feature is set to on by default. Managing the Printer Power (Windows) Managing the Printer Power (Mac OS)
Page 190: Notice For The Power Plug/Power Cord
Notice for the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
Page 191: Notice For Unplugging The Power Cord
Notice for Unplugging the Power Cord To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 192: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Initializing Machine Settings Disabling Wireless LAN Function...
Page 193: Changing Printer Settings From Your Computer (Mac Os)
Changing Printer Settings from Your Computer (Mac OS) Registering a Changed Printing Profile Changing the remaining ink level notification setting Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode...
Page 194: Registering A Changed Printing Profile
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1.
Page 195 Deleting Unnecessary Printing Profile 1. Select the printing profile to be deleted In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK.
Page 196: Changing The Remaining Ink Level Notification Setting
Remaining Ink Notification Settings You can switch the remaining ink level notification setting. 1. From the Canon IJ Printer Utility pop-up menu, select Remaining ink level setting. 2. Check that the printer is on, and click Remaining Ink Notification Settings.
Page 197 Click OK. When the confirmation message appears, click OK. The remaining ink level notification counter is reset. Important • When you reset the remaining ink level counter, you must replenish all inks to the upper limit line.
Page 198: Managing The Printer Power
The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
Page 199 When the confirmation message appears, click OK. The setting is enabled after this. When you want to disable this function, select Disable from the list according to the same procedure.
Page 200: Reducing The Printer Noise
The procedure for using the quiet mode is as follows: 1. Select Quiet Settings from the pop-up menu on the Canon IJ Printer Utility Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Page 201 Important • You can set the quiet mode from the operation panel of the printer or the printer driver. No matter how you use to set the quiet mode, the mode is applied when you perform operations from the operation panel of the printer or printing and scanning from the computer. •...
Page 202: Changing The Printer Operation Mode
Check this check box to prevent paper abrasion. Align heads manually Usually, the Print Head Alignment function of Test Print on the pop-up menu in the Canon IJ Printer Utility is set to automatic head alignment, but you can change it to manual head alignment.
Page 203: Changing Settings From Operation Panel
Changing Settings from Operation Panel Quiet setting Turning on/off Machine Automatically...
Page 204: Quiet Setting
Quiet setting Enable this function on the machine if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Make sure machine is turned on. 2. Press and hold Stop button and release it when Alarm lamp flashes 13 times. 3.
Page 205: Turning On/Off Machine Automatically
Turning on/off Machine Automatically You can enable the machine to turn on/off automatically considering the environment. Turning on Machine Automatically Turning off Machine Automatically Turning on Machine Automatically You can enable the machine to turn on automatically when a scanning command from a computer or printing data is sent to the machine.
Page 206: Initializing Machine Settings
When using the machine over wireless LAN, note that initialization erases all network settings on the machine, and printing operation from a computer over network becomes impossible. To use the machine over network, set it up using the Setup CD-ROM or follow the instructions on the Canon website.
Page 207: Disabling Wireless Lan Function
Disabling Wireless LAN Function Follow the procedure below to disable the wireless LAN. Make sure machine is turned on. 2. Press and hold Wi-Fi button and release it when ON lamp flashes. 3. Press Black button twice and press Wi-Fi button. When the ON lamp changed from flashing to lit and the Wi-Fi lamp goes off, the wireless LAN is disabled.
Page 208: Network Connection
Network Connection Network Connection Tips...
Page 209: Network Connection Tips
Network Connection Tips Default Network Settings Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings...
Page 210: Default Network Settings
Enable/disable WSD (WSD settings) Enable Timeout setting (WSD settings) 1 minute Enable/disable Bonjour (Bonjour settings) Enable Service name (Bonjour settings) Canon G3000 series LPR protocol setting Enable ("XXXXXX" represents last six digits of machine's MAC address.) Access Point Mode Defaults Item...
Page 211: Another Printer Found With Same Name
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.
Page 212: Connecting To Another Computer Via Lan/Changing From Usb To Lan Connection
For Windows: To add a computer to connect to the machine on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or follow the instructions on the Canon website. For Mac OS: To connect an additional computer to the machine via LAN, or to change from USB to LAN connection,...
Page 213: Printing Network Settings
Printing Network Settings Use the operation panel to print the machine's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. Make sure machine is turned on. Load two sheets of A4 or Letter-sized plain paper. 3.
Page 214 Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.XXX TCP/IPv6 TCP/IPv6 Enable/Disable Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Link Local Prefix Length Link local prefix length Stateless Address1 *2 Stateless address 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Stateless Prefix Length1 *2 Stateless prefix length1 Stateless Address2 *2 Stateless address 2 XXXX:XXXX:XXXX:XXXX...
Page 215 Channel Channel Encryption Encryption method Authentication Authentication method WPA2-PSK TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.XXX TCP/IPv6 TCP/IPv6 Enable/Disable Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Link Local Prefix Length Link local prefix length IPsec *3 IPsec setting...
Page 216 *2 Network status is only printed when IPv6 is enabled. *3 Network status is only printed when IPv6 and IPsec settings are enabled.
Page 217: Network Communication (Mac Os)
Network Communication (Mac OS) Checking and Changing Network Settings Network Communication Tips...
Page 218: Checking And Changing Network Settings
Checking and Changing Network Settings IJ Network Tool Canon IJ Network Tool Screen Canon IJ Network Tool Menus Changing Settings in Wireless LAN Sheet Changing WEP Detailed Settings Changing WPA/WPA2 Detailed Settings Changing Settings in Wired LAN Sheet Changing Settings in Admin Password Sheet...
Page 219: Ij Network Tool
• Do not print when IJ Network Tool is running. • If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Page 220: Canon Ij Network Tool Screen
Canon IJ Network Tool Screen This section describes the items displayed on the Canon IJ Network Tool screen. 1. Utilities Modifies the settings of the machine. Select to change the network name (SSID) settings. Setup Sets up the machine. If you setup the machine from scratch, connect your computer and the machine with a USB cable.
Page 221 Note • This item has the same function as Refresh in the View menu. 4. Configuration... Enabled when Utilities is selected. Click to display the Configuration screen to configure settings of the selected printer. Note • This item has the same function as Configuration... in the Settings menu.
Page 222: Canon Ij Network Tool Menus
• If the printer is being used from another computer, a screen is displayed informing you of this condition. Note • This item has the same function as Update in the Canon IJ Network Tool screen. Network Information Displays the Network Information screen to check the network settings of the printer.
Page 223 Set up printer's direct connection... You can change or check the direct connection (access point mode) settings. Changing Settings in Direct Connection 4. Help menu Instructions Displays this guide.
Page 224: Changing Settings In Wireless Lan Sheet
Changing Settings in Wireless LAN Sheet To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
Page 225 AirPort Network (Infra) Connects the printer to the wireless LAN with a wireless router. Direct Connection Connects external wireless communication devices (e.g. computers, smartphones, or tablets) to the printer using it as an access point (wireless router). Note • When Direct Connection is displayed on Network Type:, you cannot change the settings on the Wireless LAN sheet or the Admin Password sheet.
Page 226 If a network password (WEP) has not been set, the WEP Details screen is displayed automatically. To change WEP settings set before, click Configuration... to display the screen. Changing WEP Detailed Settings Use WPA/WPA2 Transmission is encrypted using a network key you specified. The security has been strengthened more than WEP.
Page 227 1. Detected Wireless Routers: The signal strength from the wireless router, encryption type, name of wireless router, and the radio channel can be checked. Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
Page 228: Changing Wep Detailed Settings
Changing WEP Detailed Settings Note • This function is not available depending on the printer you are using. To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
Page 229 Key Format ASCII 5 characters 13 characters Hexadecimal (Hex) 10 digits 26 digits 2. Key Length: Select either 64 bit or 128 bit. 3. Key Format: Select either ASCII or Hex. 4. Key ID: Select the Key ID (index) set to the wireless router. Note •...
Page 230: Changing Wpa/Wpa2 Detailed Settings
Changing WPA/WPA2 Detailed Settings Note • This function is not available depending on the printer you are using. To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
Page 231 • If the printer cannot communicate with the computer after the encryption type of the printer was switched, make sure encryption types for the computer and the wireless router match that set to the printer. Note • This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal).
Page 232: Changing Settings In Wired Lan Sheet
Changing Settings in Wired LAN Sheet Note • This function is not available depending on the printer you are using. • Enable the wired LAN setting of the printer to change the settings in the Wired LAN sheet. Start up IJ Network Tool. 2.
Page 233: Changing Settings In Admin Password Sheet
Changing Settings in Admin Password Sheet Note • You cannot change the settings when using the direct connection (access point mode). Start up IJ Network Tool. 2. Select printer in Printers:. 3. Click Configuration... button. 4. Click Admin Password button. The Admin Password sheet is displayed.
Page 234 6. Click OK. A screen is displayed asking you for confirmation before the settings are sent to the printer. If you click OK, the settings are sent to the printer and the Transmitted Settings screen is displayed. Enter Password Screen The following screen is displayed if an administrator password is set to the printer.
Page 235: Monitoring Wireless Network Status
Monitoring Wireless Network Status Note • This function is not available depending on the printer you are using. • When using the machine over the wired LAN, you cannot monitor network status. Start up IJ Network Tool. 2. Select printer in Printers:. 3.
Page 236 In general, connection performance decreases for communications through walls or between different floors. Adjust the locations to avoid such situations. • Check that there are no sources of radio interference near the printer and the wireless router. The wireless connection may use the same frequency band as microwave ovens and other sources of radio interference.
Page 237: Changing Settings In Direct Connection
Changing Settings in Direct Connection Note • This function is not available depending on the printer you are using. • Depending on the printer you are using, "Direct connection" may be referred to as "Access point mode" in the manuals. •...
Page 238 Important • You cannot change the encryption method or password depending on the printer you are using. • If you cannot change the settings from the screen above, you can update the SSID (access point name) and password at the same time using the operation panel (You cannot change the encryption method.).
Page 239: Initializing Network Settings
Canon website. Note • You can change the network settings of the printer using IJ Network Tool with USB connection after initializing the LAN settings. To change the network settings using Canon IJ Network Tool, enable wireless LAN in advance.
Page 240: Viewing Modified Settings
Viewing Modified Settings The Confirmation screen is displayed after you modified the printer settings on the Configuration screen. When you click OK on the Confirmation screen, the following screen is displayed for checking the modified settings. 1. Settings: A list of changes made in the Configuration screen is displayed.
Page 241: Network Communication Tips
Network Communication Tips Using Card Slot over Network Technical Terms Restrictions...
Page 242: Using Card Slot Over Network
Using Card Slot over Network Note • This function is not available depending on the printer you are using. To make sure whether this function is available with your printer, refer to List of Function for Each Model. Mounting Card Slot as Network Drive Restrictions on Card Slot Use over Network Mounting Card Slot as Network Drive The card slot must be mounted to use it over a network.
Page 243 Restrictions on Card Slot Use over Network • You cannot write data to a memory card in the card slot over a network. You can only read data from a memory card. • The card slot can be shared by multiple computers, if the machine is connected to a network. Multiple computers can read files from a memory card in the card slot at the same time.
Page 244: Technical Terms
Technical Terms In this section, technical terms used in the manual are explained. • Access point mode The machine is used as a wireless router to connect external wireless communication devices (e.g. computers, smartphones, or tablets) in an environment where no wireless router is available. You can connect up to 5 devices to the machine using the access point mode (direct connection).
Page 245 • AirPort Network (Infra) Client computer and machine setup where all wireless communications pass through a wireless router. • Authentication Method The method that a wireless router uses to authenticate a printer through a wireless LAN. The methods are agreeable each other. When using WEP as an encryption method, the authentication method is able to fix to Open System or Shared Key.
Page 246 • Direct connection (Access point mode) The machine is used as a wireless router to connect external wireless communication devices (e.g. computers, smartphones, or tablets) in an environment where no wireless router is available. You can connect up to 5 devices to the machine using the direct connection (access point mode). •...
Page 247 • Key Format Select either ASCII or Hex as the Password (WEP) key format. The character that can be used for the WEP key differs depending on the selected key formats. ◦ ASCII Specify with a 5 or 13-character string that can include alphanumeric and underscore "_" characters.
Page 248 • Password (WEP)/Password (WEP Key) An encryption method employed by IEEE 802.11. Shared security key used to encrypt and decrypt data sent over wireless networks. This printer supports key length of 64 bits or 128 bits, key format of ASCII code or Hexadecimal, and key number of 1 to 4. •...
Page 249 Example: IP Address: 192.168.127.123 Subnet Mask: 255.255.255.0 Subnet Mask Address: 192.168.127.0 • TCP/IP Suite of communications protocols used to connect hosts on the Internet or the LAN. This protocol allows different terminals to communicate with each other. • TKIP An encryption protocol employed by WPA/WPA2. •...
Page 250 WPA defines the following authentication methods: WPA Personal that can be used without an authentication server, plus WPA Enterprise that do require an authentication server. This machine supports WPA Personal. ◦ Passphrase This encrypted key is used to perform WPA Personal authentication. The passphrase should be a string of 8 to 63 alphanumeric characters or a 64-digit hexadecimal value.
Page 251: Restrictions
Restrictions If you use a printer over the wireless LAN, the printer may recognize nearby wireless systems, you should set a network key (WEP or WPA/WPA2) to the wireless router to encrypt wireless transmission. Wireless communication with a product that does not comply with the Wi-Fi standard cannot be guaranteed. Connecting with too many computers may affect the printer performance, such as printing speed.
Page 252: Ensuring Optimal Printing Results
Ensuring Optimal Printing Results Ink Tips Printing Tips Be Sure to Make Paper Settings after Loading Paper Canceling a Print Job Machine Handling Precautions Keeping Print Quality High Transporting Your Printer...
Page 253: Ink Tips
Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
Page 254: Printing Tips
Printing Tips Check the machine status before printing! • Is the print head OK? If a print head nozzle is clogged, print will be faint and papers will be wasted. Print the nozzle check pattern to check the print head. Maintenance Procedure •...
Page 255: Be Sure To Make Paper Settings After Loading Paper
Be Sure to Make Paper Settings after Loading Paper If the media type setting is not the one for the loaded paper, printing results may not be satisfactory. After loading paper, be sure to select the appropriate media type setting for the loaded paper. Print Results Are Unsatisfactory There are various types of paper: paper with special coating on the surface for printing photos with optimal quality and paper suitable for documents.
Page 256: Canceling A Print Job
Canceling a Print Job Never press the ON button! If you press the ON button while printing is in progress, the print data sent from the computer queues in the machine and you may not be able to continue to print. Press the Stop button to cancel printing.
Page 257: Machine Handling Precautions
Machine Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the machine to malfunction. Also, place the machine where objects will not fall on it.
Page 258: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
Page 259: Transporting Your Printer
Transporting Your Printer When relocating the machine for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap properly.
Page 260 5. Unplug the printer cable from the computer and from the machine, then unplug the power cord from the machine. 6. Use adhesive tape to secure all the covers on the machine to keep them from opening during transportation. Then pack the machine in the plastic bag. 7.
Page 261: Legal Restrictions On Scanning/Copying
Legal Restrictions on Scanning/Copying It may be unlawful to make copies of, scan, print, or use reproductions of the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction. • Paper money •...
Page 262: Specifications
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required.
Page 263 * With the Print Head and ink tanks installed. Print Head/Ink Total 1472 nozzles (BK 320 nozzles, C/M/Y each 384 nozzles) Copy Specifications Multiple copy max. 21 pages Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Mac OS: ICA Maximum scanning size A4/Letter, 8.5"...
Page 264 Display XGA 1024 x 768 Other Supported OS Some functions may not be available with each OS. Refer to the Canon web site for details on operation with iOS, Android, Windows RT, and Windows 10 Mobile. Mobile Printing Capability Google Cloud Print PIXMA Cloud Link •...
Page 265 • In an in-house network environment, the 5222 port must be open. Contact the network administrator for details. Information in this guide is subject to change without notice.
Page 266: Information About Paper
Information about Paper Media Types You Can Use Paper Load Limit Media Types You Cannot Use Printing Area Printing Area Other Sizes than Letter, Legal, Envelopes Letter, Legal Envelopes...
Page 267: Media Types You Can Use
To get the best printing result, choose paper suitable for printing. Canon provides various types of paper suitable for documents as well as paper suitable for photos or illustrations. We recommend the use of Canon genuine paper for printing your important photos.
Page 268 • 17 to 28 lb (64 to 105 g /m ) (plain paper except for Canon genuine paper) Do not use heavier or lighter paper (except for Canon genuine paper), as it could jam in the machine. Notes on Storing Paper •...
Page 269: Paper Load Limit
• We recommend that you remove the previously printed sheet from the paper output tray before continuously printing to avoid blurs and discoloration (except for Canon Red Label Superior <WOP111>, Canon Océ Office Colour Paper <SAT213>, and High Resolution Paper <HR-101N>).
Page 270 20 sheets: 4" x 6" (10 x 15 cm) Paper for printing business documents: Media Name <Model No.> Rear Tray Paper Output Tray High Resolution Paper <HR-101N> 80 sheets 50 sheets *1 Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature or humidity).
Page 271: Media Types You Cannot Use
• Paper that is too thin (weighing less than 17 lb (64 g /m • Paper that is too thick (plain paper weighing more than 28 lb (105 g /m ), except for Canon genuine paper) • Plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
Page 272: Printing Area
Printing Area Printing Area Other Sizes than Letter, Legal, Envelopes Letter, Legal Envelopes...
Page 273: Printing Area
Recommended printing area : Canon recommends that you print within this area. Printable area : The area where it is possible to print. However, printing in this area can affect the print quality or the paper feed precision.
Page 274: Other Sizes Than Letter, Legal, Envelopes
Other Sizes than Letter, Legal, Envelopes Size Printable Area (width x height) 5.56 x 7.95 inches (141.2 x 202.0 mm) 8.00 x 11.38 inches (203.2 x 289.0 mm) 6.90 x 9.80 inches (175.2 x 249.0 mm) 4" x 6" (10 x 15 cm) 3.73 x 5.69 inches (94.8 x 144.4 mm) 5"...
Page 275: Letter, Legal
Letter, Legal Size Printable Area (width x height) Letter 8.00 x 10.69 inches (203.2 x 271.4 mm) Legal 8.00 x 13.69 inches (203.2 x 347.6 mm) Recommended printing area A: 1.23 inches (31.2 mm) B: 1.28 inches (32.5 mm) Printable area C: 0.12 inch (3.0 mm) D: 0.20 inch (5.0 mm) E: 0.25 inch (6.4 mm)
Page 276: Envelopes
Envelopes Size Recommended Printing Area (width x height) Envelope DL 4.06 x 7.20 inches (103.2 x 183.0 mm) Envelope Com 10 3.85 x 8.04 inches (97.9 x 204.3 mm) Recommended printing area A: 0.31 inch (8.0 mm) B: 1.14 inches (29.0 mm) C: 0.13 inch (3.4 mm) D: 0.13 inch (3.4 mm)
Page 277: Administrator Password
Administrator Password Depending on the printer you are using, an administrator password is specified at the time of purchase. The password is either "canon" or the printer serial number if it is specified. Model whose administrator password is specified as "canon": •...
Page 278: Authentication
Authentication Enter the password when the authentication screen is displayed. Administrator Password You need to enter the user name as well as the password depending on the printer you are using. For more on the user name, see the link above. Important •...
Page 279: Where Serial Number Is Located
Where Serial Number Is Located The printer serial number is printed on the sticker attached on the printer. It consists of 9 alphanumeric characters (four alphabets followed by five numbers). Example: Note • The printer serial number is written on the warranty. •...
Page 280: List Of Function For Each Model
List of Function for Each Model See below to check the models you can/cannot use the card slot via a network. MG series MX series / MB series / E series / P series / iP series / iX series / iB series / PRO series / G series MG series Model name Using the card slot via a network MG7700 ser-...
Page 281 MX series / MB series / E series / P series / iP series / iX series / iB series / PRO series / G series Model name Using the card slot via a network MX series No card slot MB series No card slot E series...
Page 282: Printing
Printing Printing from Computer Printing from Smartphone/Tablet...
Page 283: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (Mac OS Printer Driver) Printing Using Canon Application Software Printing Using a Web Service...
Page 284: Printing From Application Software (Mac Os Printer Driver)
Printing from Application Software (Mac OS Printer Driver) Printing with Easy Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver...
Page 285: Printing With Easy Setup
Printing with Easy Setup The simple setup procedure for carrying out appropriate printing on this printer is as follows: Check that the printer is turned on Load paper on the printer 3. Select the printer Select your model from the Printer list in the Print Dialog.
Page 286 5. Select Quality & Media from the pop-up menu 6. Select the media type For Media Type, select the same paper type loaded in the printer.
Page 287 7. Select the print quality For Print Quality, select High, Standard, or Draft according to your purpose. Important • The print quality settings that can be selected may differ depending on a printing profile. 8. Complete the setup Click Print. When you execute print, the document will be printed in accordance with the type and size of the media.
Page 288 Important • If you check the Do not show again check box when a guide message is displayed before printing starts, this will stop any more guide messages from being displayed. • In the Presets section, click Save Current Settings as Preset... to register the specified settings.
Page 289: Paper Settings On The Printer Driver
Media name <Model No.> Media Type in the printer driver Canon Red Label Superior <WOP111> Plain Paper Canon Océ Office Colour Paper <SAT213> Plain Paper Canon genuine papers (Photo Printing) Media name <Model No.> Media Type in the printer driver Photo Paper Pro Luster <LU-101>...
Page 290: Various Printing Methods
Various Printing Methods Setting the Number of Copies and Printing Order Setting the Stapling Margin Execute Borderless Printing Scaling the Printing to Fit the Paper Size Scaled Printing Page Layout Printing Setting Up Envelope Printing Printing on Postcards Setting Paper Dimensions (Custom Size)
Page 291: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog.
Page 292 5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.
Page 293: Setting The Stapling Margin
Setting the Stapling Margin The procedure for setting the margin width and the staple side is as follows: 1. Select Margin from the pop-up menu on the Print Dialog 2. Set the margin width and the staple side If necessary, set the Margin width, and select a stapling position from the Stapling Side list. Note •...
Page 294: Execute Borderless Printing
Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Page 295 Important • When the Amount of Extension slider is set to the rightmost position, the back side of the paper may become smudged. 4. Complete the setup Click Print. When you execute print, the data is printed without any margins on the paper. Important •...
Page 296 Important • When the amount of extension is decreased, an unexpected margin may be produced on the print, depending on the size of the paper. Note • When the Amount of Extension slider is set to the leftmost position, image data will be printed in the full size.
Page 297: Scaling The Printing To Fit The Paper Size
Scaling the Printing to Fit the Paper Size The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows: 1. Check the paper size Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the application software.
Page 298 5. Complete the setup Click Print. When you execute print, the document will be enlarged or reduced to fit to the page size.
Page 299: Scaled Printing
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note •...
Page 300: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2.
Page 301 Flip horizontally Select this check box to reverse left and right of the document. 4. Complete the setup Click Print. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Page 302: Setting Up Envelope Printing
Setting Up Envelope Printing The procedure for performing envelope printing is as follows: Load envelope into printer 2. Select paper size in print dialog For Paper Size, select Envelope #10, Envelope DL, Envelope You4, or Envelope You6. 3. Set printing orientation To print the addressee information horizontally, select Horizontal for Orientation.
Page 303: Printing On Postcards
Printing on Postcards This section describes the procedure for postcard printing. Load postcard on the printer 2. Select paper size in the Print Dialog Select Postcard or Postcard Double from the Paper Size menu. Important • Return postcards can be used only when you print them from the computer. •...
Page 304: Setting Paper Dimensions (Custom Size)
Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1.
Page 305: Changing The Print Quality And Correcting Image Data
Changing the Print Quality and Correcting Image Data Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Adjusting Color Balance...
Page 306: Setting The Print Quality Level (Custom)
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2.
Page 307: Printing A Color Document In Monochrome
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Set grayscale printing Check the Grayscale Printing check box. 3.
Page 308: Specifying Color Correction
You can specify the color correction method suited to the type of document to be printed. Normally, the printer driver adjusts the colors by using Canon Digital Photo Color so that data is printed with color tints that most people prefer.
Page 309 Related Topics Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver)
Page 310: Optimal Photo Printing Of Image Data
Adjusting Colors with the Printer Driver Describes the procedure for printing by using the color correction function of the printer driver. • To print using Canon Digital Photo Color The printer prints data with color tints that most people prefer, reproducing colors of the original image data and producing three-dimensional effects and high, sharp contrasts.
Page 311: Adjusting Colors With The Printer Driver
You can specify the color correction function of the printer driver to print with color tints that most people prefer through the use of Canon Digital Photo Color. When printing from an application software that can identify ICC profiles and allows you to specify them, use a printing ICC profile in the application software, and select settings for color management.
Page 312: Printing With Icc Profiles (Specifying An Icc Profile From The Application Software)
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that can identify input ICC profiles and allows you to specify such profiles, printer uses the color management system (ColorSync) built-into Mac OS when printing.
Page 313 Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast...
Page 314: Printing With Icc Profiles (Specifying An Icc Profile From The Printer Driver)
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1.
Page 315: Adjusting Color Balance
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly.
Page 316 3. Complete the setup Click Print. When you execute print, the document is printed with the adjusted color balance. Important • When the Grayscale Printing check box is checked for Quality & Media, the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable. •...
Page 317: Adjusting Brightness
Adjusting Brightness You can change the brightness of the overall image data during printing. This function does not change pure white or pure black but it changes the brightness of the intermediate colors. The following sample shows the print result when the brightness setting is changed. Light is selected Normal is selected Dark is selected...
Page 318 Important • If you select ColorSync for Color Matching, then the Brightness appears grayed out and is unavailable. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Intensity Adjusting Contrast...
Page 319: Adjusting Intensity
Adjusting Intensity You can dilute (brighten) or intensify (darken) the colors of the overall image data during printing. The following sample shows the case when the intensity is increased so that all colors become more intense when the image data is printed. No adjustment Higher intensity The procedure for adjusting intensity is as follows:...
Page 320 Important • If you select ColorSync for Color Matching, then the Intensity appears grayed out and is unavailable. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...
Page 321: Adjusting Contrast
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.
Page 322 Important • If you select ColorSync for Color Matching, then the Contrast appears grayed out and is unavailable. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity...
Page 323: Overview Of The Printer Driver
Page Setup Dialog Print Dialog Quality & Media Color Options Borderless Printing Margin Canon IJ Printer Utility Opening the Canon IJ Printer Utility Maintenance of this Printer Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver)
Page 324: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 325: How To Open The Printer Driver Setup Window
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software Page Setup Dialog opens.
Page 326: Page Setup Dialog
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software.
Page 327: Print Dialog
Print Dialog In the Print dialog, you can set paper type and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens.
Page 328 Layout You can set page layout printing. Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document. Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document.
Page 329: Quality & Media
Quality & Media This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog. Media Type Select the type of media to be used. You must select the type of media actually loaded in the printer.
Page 330 When you check the check box, both monochrome and color documents will be printed in monochrome. When printing a color document, be sure to uncheck the check box. Note • When printing on a double postcard, select Postcard Double for Paper Size, and then print again. •...
Page 331: Color Options
Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing.
Page 332 Use the printer driver only when adjusting the color balance slightly. To change the color balance significantly, use the application software. Brightness Select the brightness of printed images. You cannot change the levels of pure white and black. You can change the contrast of the colors between white and black.
Page 333: Borderless Printing
Borderless Printing This dialog allows you to adjust the amount of the document that extends off the paper when borderless printing is performed. Amount of Extension Use the Amount of Extension slider to adjust the amount of the document that extends off the paper. Moving the slider to the right makes the amount larger and moving the slider to the left makes the amount smaller.
Page 334: Margin
Margin This dialog allows you to set the stapling side and amount of margin for stapling multiple sheets of paper. Margin Specify the amount of margin space for stapling the paper. Enter a value between 0 inch (0 mm) to 1.2 inches (30 mm).
Page 335: Canon Ij Printer Utility
The Canon IJ Printer Utility allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility You can switch between pages in Canon IJ Printer Utility by the pop-up menu. You can choose one of the following items from the pop-up menu.
Page 336 Note • To operate the Canon IJ Printer Utility, you must first turn on the printer. • Depending on the items selected, the computer communicates with the printer to obtain information. If the computer is unable to communicate with the printer, an error message may be displayed.
Page 337: Opening The Canon Ij Printer Utility
Opening the Canon IJ Printer Utility To open the Canon IJ Printer Utility, follow the steps below. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2. Start the Canon IJ Printer Utility Select your model from the printer list, and click Options & Supplies..
Page 338: Maintenance Of This Printer
Maintenance of this Printer Cleaning the Print Heads Cleaning Inside the Printer Cleaning the Paper Feed Rollers Printing a Nozzle Check Pattern Aligning the Print Head Position Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode...
Page 339: Display The Printing Status Screen
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 340 Deletes the specified print job. Stops printing the specified document. Resumes printing the specified document. Displays the print job information. Stops printing all documents. Displayed only when printing of all documents is being stopped, and resumes printing all documents. Note •...
Page 341: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2.
Page 342: Instructions For Use (Printer Driver)
Notes on Adding a Printer • If you will be installing the Canon printer driver on Mac OS and using the printer through a network connection, you can select Bonjour or Canon IJ Network in the Add (Add Printer) dialog.
Page 343: Updating The Printer Driver
Updating the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver Installing the Printer Driver...
Page 344: Obtaining The Latest Printer Driver
Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Page 345: Delete The Unnecessary Canon Ij Printer From The Printer List
The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right. For information about an administrative user, refer to the user's manual for the Mac OS.
Page 346: Before Installing The Printer Driver
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Personal Computer Settings • Terminate all running applications. •...
Page 347: Installing The Printer Driver
• You can download the printer driver for free, but you are responsible for paying any connection fees to the Internet. Related Topics Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...
Page 348: Printing Using Canon Application Software
Printing Using Canon Application Software My Image Garden Guide Easy-PhotoPrint+ Guide...
Page 349: My Image Garden Guide
Latest Version My Image Garden V3.3.x/V3.2.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. How to Check the Version Earlier Versions Select the version of your My Image Garden.
Page 350 Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print...
Page 351 Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • Print images from a photo-sharing service •...
Page 352: Printing With Google Cloud Print
Printing with Google Cloud Print The machine is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. Sending Print Data and Printing via Internet Once you register the machine to Google Cloud Print, you can print from applications or services supporting Google Cloud Print without internet connection.
Page 353 Deleting Machine from Google Cloud Print LAN connection with the machine and internet connection are required to delete the machine from Google Cloud Print. Internet connection fees apply.
Page 354: Getting Google Account
Getting Google Account To print with Google Cloud Print, you need to get Google account and register the machine with Google Cloud Print in advance. Note • If you already have Google account, register the machine to Google Cloud Print. Registering Machine with Google Cloud Print Access to Google Cloud Print with the web browser on the computer or the mobile device and register the required information.
Page 355: Registering Machine With Google Cloud Print
5. Select Show advanced settings... to display information. 6. Select Manage for Google Cloud Print. 7. When Canon G3000 series and Add printers button are displayed, select Add printers. 8. When confirmation message for registering machine appears, select OK. 9. When machine's Wi-Fi lamp flashes 3 times, press Wi-Fi button.
Page 356 3. Select Web service connection setup -> Google Cloud Print setup -> Register with Google Cloud Print. Note • If you have already registered the machine with Google Cloud Print, the confirmation message to re-register the machine is displayed. 4. When confirmation screen to register machine is displayed, select Yes. 5.
Page 357: Printing From Computer Or Smartphone With Google Cloud Print
Printing from Computer or Smartphone with Google Cloud Print When you send print data with Google Cloud Print, the machine receives the print data and prints it automatically. When printing from a smartphone, tablet, computer, or other external device by using Google Cloud Print, load paper into the machine in advance.
Page 358 5. Select Print... from (Chrome menu). 6. Select Change... next Destination. 7. Select Canon G3000 series in Google Cloud Print. 8. Select Print. When the preparation for printing with Google Cloud Print is complete, the machine receives the print data and prints it automatically.
Page 359 Sending Print Data without Going through Internet This section describes the operation to send print data from Google Chrome browser on the computer. The operation differs depending on the device, applications, or services. Important • Local network connection with the machine or enabling machine's access point mode is required. •...
Page 360 7. Select Canon G3000 series in Local Destinations. 8. Select Print. When the preparation for printing with Google Cloud Print is complete, the machine receives the print data and prints it automatically.
Page 361: Deleting Machine From Google Cloud Print
(Chrome menu). 5. Select Show advanced settings... to display information. 6. Select Manage for Google Cloud Print. 7. Select Manage next Canon G3000 series on device list. 8. Select Delete. 9. When confirmation message for deleting machine appears, select OK.
Page 362 4. When confirmation screen to delete machine is displayed, select Yes.
Page 363: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing Directly from Smartphone/Tablet Printing Using a Web Service...
Page 364: Printing Directly From Smartphone/Tablet
Printing Directly from Smartphone/Tablet Printing from a Device Equipped with Windows 10 Mobile Using Machine with Access Point Mode...
Page 365: Using Machine With Access Point Mode
Using Machine with Access Point Mode You can connect devices (e.g. computer, smartphone, or tablet) to the machine by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using access point mode) This section describes access point mode, which allows you to print or scan by connecting the devices to the machine directly.
Page 366 • WPA2-PSK (AES) is applied as the default security setting. However, you can change the security setting and the password using IJ Network Tool. If you change the access point mode setting of the machine, also change the access point setting of your device.
Page 367 Note • For more on printing or scanning from a device via wireless LAN, refer to the device's or application's instruction manual. Changing Machine Setting to Use Wireless LAN Follow the procedure below to change the machine setting to use wireless LAN. 1.
Page 368: Printing Using A Web Service
Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print...
Page 369 Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • Print images from a photo-sharing service •...
Page 370 Printing with Google Cloud Print The machine is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. Sending Print Data and Printing via Internet Once you register the machine to Google Cloud Print, you can print from applications or services supporting Google Cloud Print without internet connection.
Page 371 Deleting Machine from Google Cloud Print LAN connection with the machine and internet connection are required to delete the machine from Google Cloud Print. Internet connection fees apply.
Page 372: Copying
Copying Making Copies on Plain Paper Basics Switching Page Size between A4 and Letter...
Page 373: Making Copies On Plain Paper
Making Copies on Plain Paper Load the original on the platen glass to copy on A4 sized plain paper. Make sure machine is turned on. Load A4 or Letter-sized plain paper. Load original on platen glass. Note • You can switch the size of paper loaded in the front tray between A4 and Letter. Switching Page Size between A4 and Letter 4.
Page 374: Switching Page Size Between A4 And Letter
Switching Page Size between A4 and Letter You can switch the size of paper loaded in the front tray between A4 and Letter. This setting is useful if you usually load Letter-sized paper in the front tray. Make sure machine is turned on. 2.
Page 375: Scanning
Scanning Scanning from Computer (Windows) Scanning from Computer (Mac OS) Scanning Using Smartphone/Tablet...
Page 376: Scanning From Computer (Windows)
Scanning from Computer (Windows) Using IJ Scan Utility Scanning Using Application Software (ScanGear) Other Scanning Methods IJ Network Scanner Selector EX Menu and Setting Screen Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...
Page 377: Scanning From Computer (Mac Os)
Scanning from Computer (Mac OS) Using IJ Scan Utility Using Scanner Driver Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...
Page 378: Using Ij Scan Utility
Using IJ Scan Utility What Is IJ Scan Utility (Scanner Software)? Starting IJ Scan Utility Easy Scanning with Auto Scan Basics Scanning Documents Scanning Photos Scanning with Favorite Settings Scanning Originals Larger than the Platen (Image Stitch) Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time Saving after Checking Scan Results Sending Scanned Images via E-mail...
Page 379: What Is Ij Scan Utility (Scanner Software)
What Is IJ Scan Utility (Scanner Software)? IJ Scan Utility is an application that allows you to easily scan documents, photos, etc. You can complete from scanning to saving at one time by simply clicking the corresponding icon in the IJ Scan Utility main screen.
Page 380 Important • Some functions are available only when My Image Garden is installed. Note • Refer to "Settings Dialog" for how to set the applications to integrate with.
Page 381: Starting Ij Scan Utility
IJ Scan Utility. Network Scan Settings From the Go menu of Finder, select Applications, then double-click the Canon Utilities folder, IJ Scan Utility folder, and then Canon IJ Scan Utility2 icon to start IJ Scan Utility.
Page 382: Easy Scanning With Auto Scan
Easy Scanning with Auto Scan You can scan easily by automatically detecting the item type. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility main screen and scan again.
Page 383: Scanning Documents
Scanning Documents You can scan items placed on the platen with settings suitable for documents. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) Start IJ Scan Utility. 3. Click Settings..., then set the paper size, resolution, etc. in the Settings (Document Scan) dialog as required.
Page 384: Scanning Photos
Scanning Photos You can scan photos placed on the platen with settings suitable for photos. 1. Place the photo on the platen. Positioning Originals (Scanning from Computer) Start IJ Scan Utility. 3. Click Settings..., then set the paper size, resolution, etc. in the Settings (Photo Scan) dialog as required.
Page 385: Scanning With Favorite Settings
Scanning with Favorite Settings You can scan items placed on the platen with your favorite settings saved beforehand. This is convenient for saving frequently used settings or when specifying scan settings in detail. Start IJ Scan Utility. 2. Click Settings..., then set the item type, resolution, etc. in the Settings (Custom Scan) dialog as required.
Page 386: Scanning Originals Larger Than The Platen (Image Stitch)
Scanning Originals Larger than the Platen (Image Stitch) You can scan the left and right halves of an item larger than the platen and combine them back into one image. Items up to approximately twice as large as the platen are supported. Note •...
Page 387 5. Make sure that Scan from Left is selected in Scan Direction. 6. Place the item that is to be displayed on the left side of the screen face-down on the platen. 7. Click Start Scanning Image 1. The first item is scanned and appears in 1.
Page 388 Note • Click Cancel to cancel the scan. 8. Place the item that is to be displayed on the right side of the screen face-down on the platen. 9. Click Start Scanning Image 2. The second item is scanned and appears in 2. Note •...
Page 389 Note • Select the Adjust cropping frames checkbox to specify the area to be saved. Adjusting Cropping Frames in the Image Stitch Window • To scan an item again, select the image in the Preview area or the thumbnail at the top of the screen, then click (Delete).
Page 390 The combined image is saved. Note • Refer to "Image Stitch Window" for details on the Image Stitch window. • You can make advanced scan settings in the Settings (Scan and Stitch) dialog displayed by clicking Settings..
Page 391: Adjusting Cropping Frames In The Image Stitch Window
Adjusting Cropping Frames in the Image Stitch Window "Cropping" is the act of selecting the area you want to keep in an image and discarding the rest when scanning it. In the Image Stitch window, you can specify a cropping frame on the image displayed in the Preview area. Note •...
Page 392: Scanning Multiple Originals At One Time
Scanning Multiple Originals at One Time You can scan two or more photos (small items) placed on the platen at one time and save each image individually. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes;...
Page 393 5. Select Select Source according to the items to be scanned. 6. Select Auto scan for Paper Size, then click OK.
Page 394 The IJ Scan Utility main screen appears. Note • Refer to the following pages for details on the setting items in the Settings dialog. Settings (Document Scan) Dialog Settings (Photo Scan) Dialog Settings (Custom Scan) Dialog 7. Click Custom. Multiple items are scanned at one time. Note •...
Page 395: Saving After Checking Scan Results
Saving after Checking Scan Results You can check the scan results, then save the images to a computer. Important • You cannot check the scan results before saving when scanned using Auto scan. Note • The screens for scanning photos are used as examples in the following descriptions. Start IJ Scan Utility.
Page 396 The IJ Scan Utility main screen appears. Note • Refer to the following pages for details on the setting items in the Settings dialog. Settings (Document Scan) Dialog Settings (Photo Scan) Dialog Settings (Custom Scan) Dialog Settings (Scan and Stitch) Dialog Settings (Driver) Dialog 5.
Page 397 You can change the image order or file save options in the Save Settings dialog. Note • The default save folder is the Pictures folder. 7. Click OK. Scanned images are saved according to the settings.
Page 398: Sending Scanned Images Via E-Mail
Sending Scanned Images via E-mail You can send scanned images via e-mail. Note • The screens for scanning photos are used as examples in the following descriptions. Start IJ Scan Utility. 2. Click Settings..Settings dialog appears. 3. Click Photo Scan. 4.
Page 399 Note • You can add e-mail clients to use for attachments from the pop-up menu. • If None (Attach Manually) is selected, manually attach scanned and saved images to e-mail. 5. Click OK.
Page 400 The IJ Scan Utility main screen appears. Note • Refer to the following pages for details on the setting items in the Settings dialog. Settings (Auto Scan) Dialog Settings (Document Scan) Dialog Settings (Photo Scan) Dialog Settings (Custom Scan) Dialog Settings (Driver) Dialog 6.
Page 401: Extracting Text From Scanned Images (Ocr)
Extracting Text from Scanned Images (OCR) Scan text in scanned magazines and newspapers and display it in your text editor. Note • You can extract text when scanning via Document, Custom, or Driver. • The screens for scanning documents are used as examples in the following descriptions. Start IJ Scan Utility.
Page 402 4. Select Start OCR for Application Settings, then select the application in which you want to display the result. Note • If a compatible application is not installed, the text in the image is extracted and appears in your text editor. Text to be displayed is based on Document Language in the Settings (General Settings) dialog.
Page 403 The IJ Scan Utility main screen appears. Note • Refer to the following pages for details on the setting items in the Settings dialog. Settings (Document Scan) Dialog Settings (Custom Scan) Dialog Settings (Driver) Dialog 6. Click Document. Scanning starts. When scanning is completed, the scanned images are saved according to the settings, and the extracted text appears in the specified application.
Page 404 • Documents placed upside down or documents with text in the wrong orientation (rotated characters) • Documents containing special fonts, effects, italics, or hand-written text • Documents with narrow line spacing • Documents with colors in the background of text •...
Page 405: Ij Scan Utility Screens
IJ Scan Utility Screens IJ Scan Utility Main Screen Settings Dialog Settings (Auto Scan) Dialog Settings (Document Scan) Dialog Settings (Photo Scan) Dialog Settings (Custom Scan) Dialog Settings (Scan and Stitch) Dialog Settings (Driver) Dialog Settings (General Settings) Dialog Network Selection Screen Save Settings Dialog Image Stitch Window...
Page 406: Ij Scan Utility Main Screen
IJ Scan Utility Main Screen From the Go menu of Finder, select Applications, then double-click the Canon Utilities folder, IJ Scan Utility folder, and then Canon IJ Scan Utility2 icon to start IJ Scan Utility. You can complete from scanning to saving at one time by simply clicking the corresponding icon.
Page 407 Driver Allows you to make image corrections and color adjustments when scanning. Scan/save settings and the response after scanning can be specified in the Settings (Driver) dialog. Instructions Opens this guide. Settings... Displays the Settings dialog in which you can specify the scan/save settings and the response after scanning.
Page 408: Settings Dialog
Settings Dialog There are two tabs in the Settings dialog: (Scanning from a Computer) and (General Settings). When you click a tab, the view in the red frame switches and you can make advanced settings to functions on each tab. (Scanning from a Computer) Tab You can specify how to respond when scanning from IJ Scan Utility or My Image Garden.
Page 409 Settings (Auto Scan) Dialog Click Auto Scan on the (Scanning from a Computer) tab to display the Settings (Auto Scan) dialog. In the Settings (Auto Scan) dialog, you can make advanced scan settings to scan by automatically detecting the item type. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area...
Page 410 • Reflective disc labels may not be scanned as expected. • Place items to be scanned on the platen correctly. Otherwise, items may not be scanned correctly. Refer to "Positioning Originals (Scanning from Computer)" for how to place items. Note •...
Page 411 Positioning Originals (Scanning from Computer) JPEG Image Quality You can specify the image quality of JPEG files. PDF Compression Select the compression type for saving PDF files. Standard It is recommended that you normally select this setting. High Compresses the file size when saving, allowing you to reduce the load on your network/server. Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search.
Page 412 Note • To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click (Plus) in the displayed dialog and specify the application or folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Page 413 Settings (Document Scan) Dialog Click Document Scan on the (Scanning from a Computer) tab to display the Settings (Document Scan) dialog. In the Settings (Document Scan) dialog, you can make advanced scan settings to scan items as documents. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important...
Page 414 Color Mode Select the color mode in which to scan the item. Paper Size Select the size of the item to be scanned. When you select Custom, a screen in which you can specify the paper size appears. Select a Unit, then enter the Width and Height, and then click OK.
Page 415 Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Note • Scanning takes longer than usual when you enable Reduce moire. Reduce gutter shadow Reduces gutter shadows that appear between pages when scanning open booklets.
Page 416 • Documents with patterned backgrounds In that case, select the Check scan results checkbox and rotate the image in the Save Settings dialog. (2) Save Settings Area File Name Enter the file name of the image to be saved. When you save a file, the date and four digits are appended to the set file name in the "_20XX0101_0001"...
Page 417 JPEG Image Quality You can specify the image quality of JPEG files. Important • This appears only when JPEG/Exif is selected in Data Format. Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search.
Page 418 Start OCR Select this when you want to convert text in the scanned image into text data. You can specify the application from the pop-up menu. Do not start any application Saves to the folder specified in Save in. Note •...
Page 419 Settings (Photo Scan) Dialog Click Photo Scan on the (Scanning from a Computer) tab to display the Settings (Photo Scan) dialog. In the Settings (Photo Scan) dialog, you can make advanced scan settings to scan items as photos. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important...
Page 420 Note • Click Defaults to restore the specified settings to the default settings. Resolution Select the resolution of the item to be scanned. The higher the resolution (value), the more detail in your image. Resolution Image Processing Settings Click (Right Arrow) to set the following. Important •...
Page 421 Note • With network connection, scanning may take longer than usual when you set TIFF or PNG in Data Format. JPEG Image Quality You can specify the image quality of JPEG files. Important • This appears only when JPEG/Exif is selected in Data Format. Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save scanned images in it.
Page 422 Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Page 423 Settings (Custom Scan) Dialog Click Custom Scan on the (Scanning from a Computer) tab to display the Settings (Custom Scan) dialog. In the Settings (Custom Scan) dialog, you can make advanced scan settings to scan according to your preference. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important...
Page 424 Important • Item types supported by Auto are photos, postcards, business cards, magazines, newspapers, documents, and BD/DVD/CD. • To scan the following types of items, specify the item type or size. You cannot scan correctly with Auto. • A4 size photos •...
Page 425 Resolution Note • Only Auto is available when Select Source is Auto. • Only 300 dpi or 400 dpi can be set when Start OCR is selected in Application Settings. Image Processing Settings Click (Right Arrow) to set the following. Available setting items vary by Select Source. •...
Page 426 Reduce moire Reduces moire patterns. Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Note • Scanning takes longer than usual when you enable Reduce moire. Reduce gutter shadow Reduces gutter shadows that appear between pages when scanning open booklets.
Page 427 • Resolution is outside the range of 300 dpi to 600 dpi • Font size is outside the range of 8 points to 48 points • Documents containing special fonts, effects, italics, or hand-written text • Documents with patterned backgrounds In that case, select the Check scan results checkbox and rotate the image in the Save Settings...
Page 428 PDF Compression Select the compression type for saving PDF files. Standard It is recommended that you normally select this setting. High Compresses the file size when saving, allowing you to reduce the load on your network/server. Important • This appears only when PDF, PDF (Multiple Pages), or Auto is selected in Data Format. •...
Page 429 Send to a folder Select this when you also want to save the scanned images to a folder other than the one specified in Save in. You can specify the folder from the pop-up menu. Attach to e-mail Select this when you want to send e-mails with the scanned images attached. You can specify the e-mail client you want to start from the pop-up menu.
Page 430 Settings (Scan and Stitch) Dialog Click Scan and Stitch on the (Scanning from a Computer) tab to display the Settings (Scan and Stitch) dialog. In the Settings (Scan and Stitch) dialog, you can make advanced scan settings for scanning items larger than the platen.
Page 431 Note • To reduce moire, set Select Source to Magazine or select the Reduce moire checkbox in Image Processing Settings. Color Mode Select the color mode in which to scan the item. Resolution Select the resolution of the item to be scanned. The higher the resolution (value), the more detail in your image.
Page 432 Save in Displays the folder in which to save the scanned images. To add a folder, select Add... from the pop- up menu, then click (Plus) in the displayed dialog and specify the destination folder. The default save folder is the Pictures folder. Important •...
Page 433 Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save scanned images in it. The folder will be created with a name such as "20XX_01_01" (Year_Month_Date).
Page 434 Settings (Driver) Dialog Click Driver on the (Scanning from a Computer) tab to display the Settings (Driver) dialog. In the Settings (Driver) dialog, you can specify how to save images when scanning items by starting the scanner driver from IJ Scan Utility and how to respond after saving them. (1) Save Settings Area (2) Application Settings Area Important...
Page 435 Important • When the Settings dialog is displayed from My Image Garden, this option does not appear. Data Format Select the data format in which to save the scanned images. You can select JPEG/Exif, TIFF, PNG, PDF, or PDF (Multiple Pages). Note •...
Page 436 Enable large image scans Select this checkbox to scan images up to 21000 pixels x 30000 pixels and 1.8 GB. Important • When this checkbox is selected, you cannot select Send to an application, Send to a folder, Attach to e-mail, or Start OCR. •...
Page 437 Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Page 438 Settings (General Settings) Dialog Click the (General Settings) tab to display the Settings (General Settings) dialog. In the Settings (General Settings) dialog, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in which to save images temporarily. Important •...
Page 439 Folder to Save Temporary Files Displays the folder in which to save images temporarily. Click Browse... to specify the destination folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Page 440: Network Selection Screen
Network Selection Screen You can select the scanners or printers to be used for scanning or printing over a network from your computer. Network Selection Screen In Product Name in the Settings (General Settings) dialog, select an item with "Network" after the product name from the list, then click Select that appears to the right of the product name to display the network selection screen.
Page 441: Save Settings Dialog
Save Settings Dialog Select the Check scan results checkbox in Save Settings of the Settings dialog to display the Save Settings dialog after scanning. You can specify the data format and destination while viewing the thumbnails of scan results. Important •...
Page 442 (3) Save Settings Area File Name Enter the file name of the image to be saved. When you save a file, the date and four digits are appended to the set file name in the "_20XX0101_0001" format. Note • When you select the Save to a subfolder with current date checkbox, the date and four digits are appended to the set file name.
Page 443 • When Black and White is selected in Color Mode, this option does not appear. Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search.
Page 444: Image Stitch Window
Image Stitch Window Click Stitch in the IJ Scan Utility main screen to display the Image Stitch window. You can scan the left and right halves of an item larger than the platen and combine them back into one image. You can scan items up to approximately twice as large as the platen. (1) Settings and Operation Buttons (2) Toolbar (3) Thumbnail View Area...
Page 445 Scan from Right Displays the first scanned image on the right side. Scan Image 1 Start Scanning Image 1 Scans the first item. Scan Image 2 Start Scanning Image 2 Scans the second item.
Page 446 Adjust cropping frames You can adjust the scan area in preview. If no area is specified, the image of the size selected in Select Output Size will be saved. If an area is specified, only the image in the cropping frame will be scanned and saved. Adjusting Cropping Frames in the Image Stitch Window Save Save...
Page 447 When no image has been scanned: After scanning the first item by clicking Start Scanning Image 1: The image is scanned in the direction specified in Scan Direction, and 2 appears next to it. After scanning the second item by clicking Start Scanning Image 2: The two scanned images appear.
Page 448 Related Topic Scanning Originals Larger than the Platen (Image Stitch)
Page 449: Using Scanner Driver
Using Scanner Driver You can scan by starting the scanner driver from various applications. Refer to Help of Mac OS for how to scan. Note • Refer to "Image Corrections and Color Adjustments" for details on the setting procedures for image correction and color adjustment.
Page 450: Image Corrections And Color Adjustments
Image Corrections and Color Adjustments You can correct images and adjust colors using the scanner driver. Important • When image correction or color adjustment is applied to items without moire, dust/scratches, or faded colors, the color tone may be adversely affected. •...
Page 451 Document Applies Image Adjustment suitable for text documents. Note • If the image is not adjusted properly with Auto, specify the item type. • The color tone may change from the source image due to the Image Adjustment. In that case, set Image Adjustment to None.
Page 452 Grain Correction Use this function to reduce graininess (roughness) in photos taken with high-speed or sensitized film, etc. None Graininess will not be reduced. Select this when the photo is slightly grainy. Medium It is recommended that you normally select this setting. High Select this when the photo is very grainy.
Page 453 • How to place the item depends on your model and the item to be scanned. Unsharp Mask Emphasizes the outline of the subjects to sharpen the image. Descreen Reduces moire patterns. Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned.
Page 454: General Notes (Scanner Driver)
General Notes (Scanner Driver) The scanner driver is subject to the following restrictions. Keep these points in mind when using the scanner driver. Scanner Driver Restrictions • If the computer is shared among multiple users or when you have logged out and back on, a message indicating that the scanner driver is in use may appear.
Page 455: Updating The Scanner Driver
Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver...
Page 456: Obtaining The Latest Scanner Driver
Obtaining the Latest Scanner Driver Upgrading your current scanner driver to the latest scanner driver may solve some problems you have experienced. To obtain the scanner driver, access our website and download the scanner driver for your model. Important • Scanner driver can be downloaded for free; however, Internet connection fees apply. Related Topic Before Installing the Scanner Driver Installing the Scanner Driver...
Page 457: Before Installing The Scanner Driver
Before Installing the Scanner Driver Check the following points before installing the scanner driver. Check these also when you cannot install the scanner driver. Machine Status • If the machine and computer are connected with a USB cable, disconnect the USB cable from the computer.
Page 458: Installing The Scanner Driver
Installing the Scanner Driver Access our website via the Internet to download the latest scanner driver. Follow these steps to install the downloaded scanner driver. 1. Mount the disk. Double-click the downloaded disk image file. The file is decompressed and the disk is mounted. 2.
Page 459: Scanning Tips
Scanning Tips Resolution Data Formats...
Page 460: Resolution
Resolution The data in the image you have scanned is a collection of dots carrying information about brightness and color. The density of these dots is called "resolution," and resolution will determine the amount of detail your image contains. The unit of resolution is dots per inch (dpi). Dpi is the number of dots per inch (2.5 cm). The higher the resolution (value), the more detail in your image;...
Page 461 Note • When you will be printing the scanned image by enlarging it, scan by setting a higher resolution than the recommended one above.
Page 462: Data Formats
Data Formats You can select a data format when saving scanned images. You should specify the most suitable data format according to how you want to use the image on which application. Available data formats vary by application and operating system (Windows or Mac OS). See below for the characteristics of each image data format.
Page 463: Positioning Originals (Scanning From Computer)
Positioning Originals (Scanning from Computer) Learn how to place items on the platen of your scanner or printer. Place items correctly according to the type of item to be scanned. Otherwise, items may not be scanned correctly. Important • Do not place objects on the document cover. When you open the document cover, the objects may fall into your scanner or printer, resulting in malfunction.
Page 464 the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format. Placing Multiple Items: Allow 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and items, and be- tween items.
Page 465: Network Scan Settings
In the IJ Scan Utility main screen, select your scanner or printer that is connected to a network. Start IJ Scan Utility. 2. Select "Canon XXX series Network" (where "XXX" is the model name) for Product Name. You can scan via a network connection.
Page 466: Scanning Using Smartphone/Tablet
This machine supports the following scan functions. PIXMA/MAXIFY Cloud Link PIXMA/MAXIFY Cloud Link is a web service provided by Canon. Save scanned images to data storage services through integration with various cloud services without using a computer. Using PIXMA/MAXIFY Cloud Link...
Page 467 Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • Print images from a photo-sharing service •...
Page 468: Troubleshooting
Troubleshooting Frequently Asked Questions • Cannot Find Machine on Network • Cannot Find Machine on Wireless LAN • Printing Does Not Start • Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear • An Error Occurs • Print Results Are Unsatisfactory •...
Page 469 • Copying/Printing Stops • Print Results Are Unsatisfactory • No Ink Comes Out • Paper Jams • Paper Does Not Feed Properly/"No Paper" Error • Scan Results Are Unsatisfactory (Windows) • Scan Results Are Unsatisfactory (Mac OS) Error or Message Appears •...
Page 470: Network Communication Problems
Network Communication Problems Cannot Find Machine on Network Network Connection Problems Other Network Problems...
Page 471: Cannot Find Machine On Network
Cannot Find Machine on Network While performing machine setup: Cannot Find Machine on Printers on Network List Screen Cannot Find Machine on Check Printer Settings Screen While using machine: Cannot Find Machine on Wireless LAN...
Page 472: Cannot Find Machine On Check Printer Settings Screen
Cannot Find Machine on Check Printer Settings Screen If the machine cannot be found on the Check Printer Settings screen during network communications setup, check the network settings and try again. Check 1: Cannot Find Machine on Check Printer Settings Screen During Wireless LAN Setup Important •...
Page 473 Check 1: Cannot Find Machine on Check Printer Settings Screen During Wireless LAN Setup Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Configure the computer and network device.
Page 474 • If no message appears: Cancel the setup, and then set the security software to allow Canon software to access the network. ◦ For Windows: The file Setup.exe or Setup64.exe in the win > Driver > DrvSetup folder on the Setup CD-ROM ◦...
Page 475 Check 3: Cannot Find Machine on Check Printer Settings Screen During Wireless LAN Setup Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the machine. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Page 476 Check 4: Cannot Find Machine on Check Printer Settings Screen During Wireless LAN Setup Check wireless router configuration and make sure the machine is not placed too far away from the wireless router. • Checking wireless router location After checking the wireless router setting, make sure the machine is not placed far away from the wireless router.
Page 477: Cannot Find Machine On Printers On Network List Screen
Cannot Find Machine on Printers on Network List Screen The machine could not be detected with the current setup method. Select the Setting printer could not be found on the list check box and click Next. The screen to show another setup method is displayed.
Page 478: Cannot Proceed Beyond Printer Connection Screen/Connect Cable Screen
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Make sure USB cable is securely plugged in to machine and computer. Check1 Connect the machine and the computer using a USB cable as the illustration below. The USB port is located at the back of the machine.
Page 479 4. Turn off machine. 5. Restart computer. 6. Make sure you have no application software running. 7. Redo setup according to instructions on Canon website. Note • For Windows, you can use the Setup CD-ROM to redo setup.
Page 480: Cannot Find Machine On Wireless Lan
Check4 If it is not, perform setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website. If using IJ Network Tool, look for machine again.
Page 481 Canon IJ Network Tool Screen • For Mac OS: Canon IJ Network Tool Screen If searching for machine over a network, make sure machine is associated with Check6 a port. (Windows) If No Driver appears under Name in IJ Network Tool, the machine is not associated with a port. Select Associate Port in the Settings menu to associate a port with the machine.
Page 482 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access. If you are using any programs that switch between network environments, check their settings. Some programs use a firewall by default.
Page 483: Network Connection Problems
Network Connection Problems Machine Suddenly Cannot Be Used Network Key Unknown Administrator Password Set for Machine Unknown Machine Cannot Be Used After Replacing Wireless Router or Changing Its Settings Printing Is Slow...
Page 484: Machine Suddenly Cannot Be Used
Machine Suddenly Cannot Be Used Cannot Communicate with Machine Following Network Settings Change (Windows) Cannot Communicate with Machine via Wireless LAN Cannot Communicate with Machine Using Access Point Mode Cannot Print or Scan from Network Computer Cannot Communicate with Machine Following Network Settings Change (Windows) It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Page 485 Make sure security software's firewall is off. Check8 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 486 By default, the serial number of the machine is used as the network key. Check the serial number on the back of the machine. 5. Use Setup CD-ROM or follow instructions on Canon website. Cannot Communicate with Machine Using Access Point Mode Make sure machine is turned on.
Page 487 If MP Drivers are not installed, install them. Check2 • For Windows: Install the MP Drivers using the Setup CD-ROM or install them from the Canon website. • For Mac OS: Install the MP Drivers from the Canon website. Make sure wireless router does not restrict which computers can access it.
Page 488: Network Key Unknown
Network Key Unknown WPA/WPA2 or WEP Key Set for Access Point Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Access Point Unknown, Cannot Connect For details on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
Page 489 To communicate with a wireless router that uses automatically generated WEP keys, you must set the machine to use the key generated by the wireless router, entering it in hexadecimal format. ◦ For Windows: Normally, select Auto for the authentication method. Otherwise, select Open System or Shared Key depending on the wireless router's settings.
Page 490: Administrator Password Set For Machine Unknown
Initialize the machine settings. Initializing Machine Settings After initializing the machine settings, redo setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
Page 491: Machine Cannot Be Used After Replacing Wireless Router Or Changing Its Settings
Changing Its Settings When you replace a wireless router, redo the network setup for the machine. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
Page 492 With Encryption On, Cannot Communicate with Machine After Changing Encryption Type at Wireless Router If you change the encryption type for the machine and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type set for the machine.
Page 493: Printing Is Slow
Printing Is Slow Machine may be printing or scanning a large job from another computer. Check1 Make sure machine is not placed too far away from the wireless router. Check2 Place the wireless router and machine where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor.
Page 494: Other Network Problems
Other Network Problems Message Appears on Computer During Setup Packets Are Sent Constantly (Windows) Checking Network Information Restoring to Factory Defaults...
Page 495: Message Appears On Computer During Setup
Message Appears on Computer During Setup Enter Password Screen Appears During Setup Encryption Settings Screen Appears When Access Point Selected from Search Screen "You are connecting the machine to the non encrypted wireless network" Appears Enter Password Screen Appears During Setup The following screen appears if the machine is set up for use with a network and an administrator password has been set.
Page 496 Encryption Settings Screen Appears When Access Point Selected from Search Screen This screen appears automatically if the selected wireless router is encrypted. Set the same encryption settings as those set for the wireless router. • For Windows: For more on encryption settings, see Changing Settings in Wireless LAN Sheet. •...
Page 497: Packets Are Sent Constantly (Windows)
If you are using your computer in a network environment other than the one used to set up the machine, disable IJ Network Scanner Selector EX. To disable IJ Network Scanner Selector EX, right-click the icon on the notification area on the desktop and select Disable Canon IJ Network Scanner Selector EX.
Page 498: Checking Network Information
Printing Network Settings You can check the network setting information on the computer screen. • For Windows: Canon IJ Network Tool Screen • For Mac OS: Canon IJ Network Tool Menus Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 499 2. Make sure network interface used by computer is selected, and then click Advanced. Make sure Wi-Fi is selected as network interface. 3. Check the IP address or MAC address. Click TCP/IP to check the IP address. Click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place.
Page 500 "XXX.XXX.XXX.XXX" is the IP address of the target device. A message such as the following appears. 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place.
Page 501: Restoring To Factory Defaults
Initialization erases all network settings on the machine, making printing or scanning operation from a computer over a network impossible. To use the machine over a network again after restoring it to the factory defaults, use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. • For Mac OS: Initialization erases all network settings on the machine, making printing or scanning operation from a computer over a network impossible.
Page 502: Problems While Printing/Scanning From Smartphone/Tablet
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet...
Page 503: Cannot Print/Scan From Smartphone/Tablet
Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the machine. Check the cause of your problem according to the connection method. Cannot Communicate with Machine over Wireless LAN Cannot Communicate with Machine while It Is in Access Point Mode Note •...
Page 504 Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router. To check the settings of your smartphone/tablet, refer to the instruction manual provided with it. If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.
Page 505 Have you entered proper password specified for access point mode? Check5 If the security setting of the access point mode is enabled, you need to enter the password to connect your smartphone/tablet to the machine. Make sure machine is not too far away. Check6 Locate your smartphone/tablet close enough to communicate with the machine.
Page 506: Printing Problems
Printing Problems Printing Does Not Start Paper Jams Print Results Are Unsatisfactory No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Copying/Printing Stops...
Page 507: Printing Does Not Start
The machine will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog box. Note...
Page 508 Properties. 4. Click Ports tab to check port settings. Make sure a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in Printer column is selected for Print to the following port(s).
Page 509 If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon website. • If printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN: Launch IJ Network Tool, select "CNBJNP_xxxxxxxxxx"...
Page 510: Paper Jams
Paper Jams When paper is jammed, the Alarm lamp flashes and a troubleshooting message is displayed on the computer screen automatically. Take the appropriate action described in the message. • For Windows: • For Mac OS: * The screen differs depending on the OS you are using. To remove the jammed paper, see List of Support Code for Error (Paper Jams).
Page 511: Print Results Are Unsatisfactory
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Do page size and media type settings match size and type of loaded paper? Check1 If these settings do not match, it is not possible to obtain the proper result.
Page 512 Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Paper Is Smudged / Printed Surface Is Scratched Back of Paper Is Smudged Vertical Line Next to Image Uneven or Streaked Colors...
Page 513: Cannot Complete Printing
Cannot Complete Printing Select setting not to compress printing data. (Windows) Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK.
Page 514: Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Paper Is Blank Printing Is Blurry Colors Are Wrong...
Page 515 White Streaks Appear Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Print nozzle check pattern and perform any necessary maintenance operations Check2 such as print head cleaning. Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or...
Page 516 If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out. • When transporting the machine for repairing it, see Repairing Your Machine.
Page 517 When using paper with one printable surface, make sure paper is loaded with Check4 printable side facing up. Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. Load paper with the printable side facing up. Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Page 518: Colors Are Unclear
(a), refill the ink tank of corresponding color. Performing system cleaning when the remaining ink level is not enough may damage the machine. If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair.
Page 519 • When transporting the machine for repairing it, see Repairing Your Machine. When an ink tank runs out of ink, refill the ink tank. Check2 If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink. After refilling the ink tank, perform system cleaning.
Page 520: Lines Are Misaligned
Lines Are Misaligned Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 521: Lines Incomplete Or Missing (Windows)
Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Is print data extremely large? Check2 Click Print Options on Page Setup sheet of the printer driver.
Page 522: Images Incomplete Or Missing (Windows)
Images Incomplete or Missing (Windows) Select setting not to compress printing data. Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK.
Page 523: Ink Blots / Paper Curl
Use Photo Paper to print photos. Check3 To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper. Media Types You Can Use...
Page 524: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Check paper type. Check2 • Make sure you are using the right paper for what you are printing. Media Types You Can Use •...
Page 525 Leaving the paper loaded on the rear tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem. • Other Paper If the paper corners curl more than 0.1 inch / 3 mm (A) in height, the paper may smudge or may not feed properly.
Page 526 To open the printer driver setup window, see How to Open the Printer Driver Setup Window. ◦ For Mac OS: In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select Prevent paper abrasion check box, and then click Apply.
Page 527 5. Check message and click OK. • For Mac OS: 1. Make sure machine is turned on. 2. Open Canon IJ Printer Utility. Opening the Canon IJ Printer Utility 3. Select Custom Settings in pop-up menu. 4. Drag Ink Drying Wait Time: slide bar to set wait time and click Apply.
Page 528: Back Of Paper Is Smudged
Back of Paper Is Smudged Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Perform bottom plate cleaning to clean inside of machine. Check2 Cleaning the Inside of the Machine (Bottom Plate Cleaning) Note • During duplex printing or too much printing, ink may stain the inside of the machine.
Page 529: Vertical Line Next To Image
Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. A small amount of ink is ejected for cleaning. Set the paper size to match the loaded paper. Print Results Are Unsatisfactory Note •...
Page 530: Uneven Or Streaked Colors
Uneven or Streaked Colors Uneven Colors Streaked Colors Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Print nozzle check pattern and perform any necessary maintenance operations Check2 such as print head cleaning. Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or...
Page 531 (a), refill the ink tank of corresponding color. Performing system cleaning when the remaining ink level is not enough may damage the machine. If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair.
Page 532: No Ink Comes Out
No Ink Comes Out Check the remaining ink level. Check1 Checking Ink Status Are print head nozzles clogged? Check2 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
Page 533 If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out. • When transporting the machine for repairing it, see Repairing Your Machine.
Page 534: Paper Does Not Feed Properly/"No Paper" Error
Paper Does Not Feed Properly/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 535 Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller abrades it, so do this only when necessary. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 536: Copying/Printing Stops
Copying/Printing Stops Is paper loaded? Check1 Make sure paper is loaded. If necessary, load paper. Do documents to be printed have many photographs or illustrations? Check2 It takes time for the machine and the computer to process large data such as photos or other graphics, so it may seem that the machine is not working.
Page 537: Scanning Problems (Mac Os)
Scanning Problems (Mac OS) Scanning Problems Scan Results Are Unsatisfactory IJ Scan Utility Error Messages Scanner Driver Error Messages...
Page 538: Scanning Problems
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start Error Message Appears and the Scanner Driver Screen Does Not Appear Cannot Scan Multiple Originals at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed "There is not enough memory." Message Is Displayed Computer Stops Operating during Scanning Scanned Image Does Not Open...
Page 539: Scanner Does Not Work
Scanner Does Not Work Make sure that your scanner or printer is turned on. Check 1 Connect the USB cable to a different USB port on the computer. Check 2 If the USB cable is connected to a USB hub, remove it from the USB hub and Check 3 connect it to a USB port on the computer.
Page 540: Scanner Driver Does Not Start
Scanner Driver Does Not Start Make sure that the scanner driver is installed. Check 1 If not installed, install the scanner driver from the web page. Select your scanner or printer on the application's menu. Check 2 Note • The operation may differ depending on the application. Make sure that the application supports the ICA (Image Capture Architecture) Check 3 driver.
Page 541: Error Message Appears And The Scanner Driver Screen Does Not Appear
Error Message Appears and the Scanner Driver Screen Does Not Appear Make sure that your scanner or printer is turned on. Check 1 Turn off your scanner or printer, then reconnect the USB cable and replug the Check 2 power cord. Connect the USB cable to a different USB port on the computer.
Page 542: Cannot Scan Multiple Originals At One Time
Cannot Scan Multiple Originals at One Time Make sure that the items are placed correctly. Check 1 Positioning Originals (Scanning from Computer) Check if you can properly scan one item. Check 2 Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 543: Cannot Scan Properly With Auto Scan
Cannot Scan Properly with Auto Scan Make sure that the items are placed correctly. Check 1 Positioning Originals (Scanning from Computer) Multiple item scanning may not be supported. Check 2 Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 544: Slow Scanning Speed
Slow Scanning Speed To view the image on a monitor, set the output resolution to around 150 dpi. To Check 1 print, set it to around 300 dpi. Resolution Set Fading Correction, Grain Correction, etc. to None. Check 2 Refer to "Image Corrections and Color Adjustments"...
Page 545: There Is Not Enough Memory." Message Is Displayed
"There is not enough memory." Message Is Displayed Exit other applications and try again. Check 1 Reduce the resolution or output size and scan again. Check 2 Resolution...
Page 546: Computer Stops Operating During Scanning
Computer Stops Operating during Scanning Restart the computer, reduce the output resolution and scan again. Check 1 Resolution Delete unnecessary files to obtain sufficient free hard disk space, then scan Check 2 again. Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution).
Page 547: Scanned Image Does Not Open
Scanned Image Does Not Open If the data format is not supported by the application, scan the image again and Check select a popular data format such as JPEG when saving it. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application.
Page 548: Scan Results Are Unsatisfactory
Scan Results Are Unsatisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Original Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor...
Page 549: Scan Quality (Image Displayed On The Monitor) Is Poor
Scan Quality (Image Displayed on the Monitor) Is Poor If the image is jagged, increase the scanning resolution, or select TIFF or PNG Check 1 in Data Format of the Settings dialog. Resolution Settings Dialog Set the display size to 100 %. Check 2 Some applications do not display images clearly if the display size is too small.
Page 550: Scanned Image Is Surrounded By Extra White Areas
Scanned Image Is Surrounded by Extra White Areas Specify the scan area. Check Manually specify the scan area when there are white margins or unwanted areas along the edges of the scanned images in the Image Stitch window. Adjusting Cropping Frames in the Image Stitch Window...
Page 551: Cannot Scan At The Correct Size
Cannot Scan at the Correct Size Make sure that the items are placed correctly. Check Positioning Originals (Scanning from Computer)
Page 552: Original Is Placed Correctly, But The Scanned Image Is Slanted
Original Is Placed Correctly, but the Scanned Image Is Slanted When Document or Magazine is selected for Select Source, deselect the Check Correct slanted text document checkbox and scan the item again. Settings (Document Scan) Dialog Settings (Custom Scan) Dialog...
Page 553: Scanned Image Is Enlarged (Reduced) On The Computer Monitor
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Change the display setting in the application. Check 1 Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application. Click Driver in the IJ Scan Utility main screen, then change the resolution Check 2 setting and scan again.
Page 554: Ij Scan Utility Error Messages
IJ Scan Utility Error Messages If an error message for IJ Scan Utility appears, check the error code and follow the corresponding solution. Solution Error Code Error Message There is not enough memory. Exit other applications to increase • The memory required to available memory.
Page 555 Cannot write file. • Check the access permis- sion on the folder in Fold- er to Save Temporary Files in the Settings (General Settings) dialog or Save in in the corre- sponding Settings dialog . Cannot read file. • Check the access permis- sion on the folder in Fold- er to Save Temporary Files in the Settings...
Page 556: Scanner Driver Error Messages
Scanner Driver Error Messages Solution Error Message Error in scanner. See the manual for solutions. • Make sure that your scanner or printer and the computer are con- nected correctly. • Your scanner or printer may be damaged. Restart the computer, then recon- nect your scanner.
Page 557: Mechanical Problems
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Machine via USB Printer Status Monitor Not Displayed (Windows)
Page 558: Power Does Not Come On
Unplug machine, leave it for at least 2 minutes, and then plug it back in and Check3 turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 559: Power Shuts Off By Itself
• If you are using a Mac OS and if you do not want the machine to turn off automatically: Open Canon IJ Printer Utility, select Power Settings in the pop-up menu, and then select Disable for Auto Power Off on Auto Power.
Page 560: Usb Connection Problems
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the machine operates at the slower speed of USB 1.1. In this case, the machine works properly but printing or scanning speed may slow down due to the communication speed.
Page 561: Cannot Communicate With Machine Via Usb
Cannot Communicate with Machine via USB Make sure machine is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the machine. Do not start IJ Network Tool while printing. Check3 Do not print while IJ Network Tool is running.
Page 562: Printer Status Monitor Not Displayed (Windows)
Printer Status Monitor Not Displayed (Windows) Is printer status monitor enabled? Check Make sure Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open printer driver setup window. How to Open the Printer Driver Setup Window 2.
Page 563: Installation And Download Problems
Installation and Download Problems Cannot Install MP Drivers Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows) Updating MP Drivers in Network Environment (Windows) Uninstalling IJ Network Tool...
Page 564: Cannot Install Mp Drivers
2. Double-click CD-ROM icon in the window that appears. If the contents of the CD-ROM appear, double-click MSETUP4.EXE. If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon website. Note • If the CD-ROM icon does not appear, try the following: •...
Page 565 MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you may not be able to install the drivers.
Page 566: Easy-Webprint Ex Does Not Start Or Easy-Webprint Ex Menu Does Not Appear (Windows)
Is Canon Easy-WebPrint EX displayed on Toolbars menu in Internet Check1 Explorer's View menu? If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is not installed on your computer. Install the latest version of Easy-WebPrint EX from the Canon website. Note •...
Page 567: Updating Mp Drivers In Network Environment (Windows)
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. The latest MP Drivers for your model are available for download on the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded.
Page 568: Uninstalling Ij Network Tool
• Windows 10: 1. Right-click Start button, and select Control Panel > Programs > Programs and Features. 2. Select Canon IJ Network Tool from program list, and then click Uninstall. If User Account Control screen appears, click Continue. • Windows 8.1 or Windows 8: 1.
Page 569 Tool, and then drag Canon IJ Network Tool icon into Trash. 2. Restart computer. Empty the Trash and restart your computer. Note • To reinstall IJ Network Tool, uninstall IJ Network Tool and install it again from the Canon website.
Page 570: Errors And Messages
Errors and Messages An Error Occurs Message Appears "The printer is performing another operation" Appears on Computer Screen...
Page 571: An Error Occurs
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen.
Page 572 Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp Example of 2 times flashing: (A) Alternately flashes (B) Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred. 5100 7 flashes Printer error has occurred.
Page 573 * The screen differs depending on the OS you are using. Note • You can also search for details on resolving the errors indicated by the support code shown. Search To resolve errors that do not have support codes, see Message Appears.
Page 574: Message Appears
Message Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 575 Faxes. 3. Open printer driver properties. • In Windows 10, Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series Printer" icon (where "XXX" is your machine's name), and then select Printer properties. • In Windows Vista or Windows XP, right-click "Canon XXX series Printer" icon (where "XXX" is your machine's name), and then select Properties.
Page 576 Make sure MP Drivers are installed correctly. Check4 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. When machine is connected to your computer with a USB cable, check Check5 device status from your computer.
Page 577 • "Printer driver could not be found" Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...
Page 578 If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change. If you select Yes after you have followed the on-screen instructions, the confirmation screen will appear at the time of the next survey.
Page 579 Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS) If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application software usage information is sent every month for about ten years. The Inkjet Printer/Scanner/Fax Extended Survey Program icon appears in the Dock when it is time to send the printer usage information.
Page 580 • To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program: 1. Stop Inkjet Printer/Scanner/Fax Extended Survey Program. Changing setting: 2. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file to Trash.
Page 581: The Printer Is Performing Another Operation" Appears On Computer Screen
"The printer is performing another operation" Appears on Computer Screen Printer installation may not be complete. Check1 Refer to the printed manual "Getting Started" and complete the printer installation. Note • During installation, the printer requires the operation that ink is loaded into the inside of printer from the ink tank.
Page 582: If You Cannot Solve A Problem
If You Cannot Solve a Problem If there is a problem that you cannot solve following the instructions in this chapter, contact Canon through the Support page of the Canon website or contact your nearest Canon service center. Canon support staff are trained to be able to provide technical support to satisfy customers.
Page 583: Repairing Your Machine
Repairing Your Machine When transporting the machine for repairing it, follow the procedure below to prepare. Important • When transporting the machine, make sure to avoid the followings. • You cannot take ink out of ink tanks. • Do not tilt the machine. Ink may leak. •...
Page 584 5. Make sure that tank caps are properly closed. 6. Retract the paper output tray and output tray extension, and then close the paper support. 7. Unplug the printer cable from the computer and from the machine, then unplug the power cord from the machine.
Page 585: List Of Support Code For Error
List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response.
Page 586: List Of Support Code For Error (Paper Jams)
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If the paper tears and you cannot remove it from the paper output slot or from the rear tray: Paper Is Jammed inside Machine •...
Page 587 1300 Cause Paper is jammed in paper output slot or in rear tray. What to Do Remove the jammed paper following the procedure below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it.
Page 588: Paper Is Jammed Inside Machine
Paper Is Jammed inside Machine If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the machine, remove the paper following the instructions below.
Page 589 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it.
Page 590 Check the machine again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 591 Important • Do not tilt the machine when moving it since the ink may leak out. • When transporting the machine for repairing it, see Repairing Your Machine.
Page 592: Other Cases
Other Cases Check the following: Is anything blocking paper output slot? Check1 Are there any foreign objects in rear tray? Check2 If there are any foreign objects in the rear tray, be sure to turn off the machine, unplug it, and then remove the foreign object.
Page 593 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guides with the both edges of the paper when you load paper. After carrying out the above measures, press the machine's Black or Color button.
Page 594 1200 Cause Scanning unit/cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not close it while you are refilling an ink tank.
Page 595 Cause Print head may be damaged. What to Do Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out. • When transporting the machine for repairing it, see Repairing Your Machine.
Page 596 1470 Cause Cartridge is not installed properly. What to Do Open the scanning unit / cover, and then push the cartridge locking cover to make sure the cartridges are installed properly. Alternatively, push the joint button. Important • Remove the label and the protective tape of the cartridge to install it. After that, close the scanning unit / cover.
Page 597 1471 Cause Cartridge cannot be recognized. What to Do Printing cannot be executed because the cartridge may not be installed properly or may not be compatible with this machine. Install the appropriate cartridge. If you want to cancel printing, press the machine's Stop button.
Page 598 1472 Cause Cartridge cannot be recognized. What to Do Printing cannot be executed because the cartridge may not be installed properly or may not be compatible with this machine. Install the appropriate cartridge. If you want to cancel printing, press the machine's Stop button.
Page 599 1473 Cause Cartridge cannot be recognized. What to Do Printing cannot be executed because the cartridge may not be installed properly or may not be compatible with this machine. Install the appropriate cartridge. If you want to cancel printing, press the machine's Stop button.
Page 600 1474 Cause Cartridge is not installed in correct position. What to Do Make sure each cartridge is installed in the correct position. If printing is in progress, press the machine's Stop button to cancel printing, and then install the cartridge.
Page 601 1475 Cause More than one cartridge of the same color is installed. What to Do Install the cartridge in the correct position.
Page 602 1476 Cause Appropriate cartridge is not installed. What to Do Printing cannot be executed because the cartridge is not compatible with this machine. Install the appropriate cartridge. If you want to cancel printing, press the machine's Stop button.
Page 603 1640 Cause The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with the corresponding color of ink.
Page 604 Cause Ink absorber is almost full. What to Do Press the machine's Black or Color button to continue printing. Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 605 Cause Ink absorber is almost full. What to Do Press the machine's Black or Color button to continue printing. Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 606 If the protective material or tape is still there, remove it and close the scanning unit / cover. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 607 2900 Cause Scanning print head alignment sheet failed. What to Do Press the machine's Black or Color button. Check the following points, perform automatic print head alignment again. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass.
Page 608 2901 Cause Print head alignment pattern has been printed and machine is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2.
Page 609 4103 Cause Cannot perform printing with current print settings. What to Do Press the machine's Stop button to cancel printing. Then change the print settings and retry printing.
Page 610 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 611 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 612 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 613 • Make sure the cartridges are properly installed. Turn the machine back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to cartridge holder motion, be careful not to touch clear film (A), white belt (B), or tubes (C).
Page 614 (a), refill the ink tank of corresponding color. Performing system cleaning when the remaining ink level is not enough may damage the machine. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 615 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 616 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 617 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out. • When transporting the machine for repairing it, see Repairing Your Machine.
Page 618 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out. • When transporting the machine for repairing it, see Repairing Your Machine.
Page 619 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 620 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 621 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 622 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 623 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 624 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 625 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 626 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 627 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 628 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 629 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 630 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 631 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 632 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 633 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 634 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 635 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 636 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 637 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 638 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 639 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 640 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 641 Turn off the machine and unplug it. Plug in the machine again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 642 An error requiring a repair has occurred. What to Do Turn off the machine and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 643 An error requiring a repair has occurred. What to Do Turn off the machine and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 644 An error requiring a repair has occurred. What to Do Turn off the machine and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.
Page 645 An error requiring a repair has occurred. What to Do Turn off the machine and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the machine when moving it since the ink may leak out.

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