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Canon imageRUNNER ADVANCE C2000 Series Technical Workbook
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Canon imageRUNNER ADVANCE C2000 Series Technical Workbook

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Summary of Contents for Canon imageRUNNER ADVANCE C2000 Series

  • Page 1 000 Series mageRU UNNER ADVAN NCE C2 Canon U U.S.A., In orkbook...
  • Page 2 Canon products supported by their dealership. As these documents are updated on a regular basis, you should be familiar where they are located on e-Support so you can...
  • Page 3 Symptoms & Solutions For the imageRUNNER ADVANCE C2000 Series A description of the Top 10 Service Issues experienced by iR ADV C2000 service techs with an explanation of the solutions that resolve each scenario!
  • Page 4 < Analyzed Model Series / Analyzed Term > iR-ADV C2030 Series / From Aug 1 to Aug 31 in 2013 < Analyzed Result of Field Visit > We analyzed the Field visit data one by one, and then the following chart shows the worst 10 symptom. August February Symptom...

  • Page 5: Table Of Contents

    < 1 FAQ corrected from the previous version> <Light Image / Faulty Density / Faulty Color Reproduction> -Variation of image hues occurs when continuous output is being made Contents <Foggy Image / Ghost Image / Solid Image> ......................6 Ghost image occurs due to remained toner on the primary charging roller ............6 Fogging occurs on the whole image ........................13 Foggy image in magenta/poor density on solid image.
  • Page 6 E020-1360 occurs due to the dust on the dustproof glass ................61 E020-0x60/E020-0x91/E020-0xb1 due to stained Toner Level Detection Area ..........63 E020-1360 occurred due to the screw of the inner middle panel in the machine coming off or getting loose .....................................68 E020-0120 occurs due to the stuck coupling of the drum unit upon inserting the drum unit .....68 E020-0x90 upon installation due to the return failure of a contact spring on the Developing bias ....69 E020-0x90 /abnormal noise/toner leakage occurs at the time of installation due to the displacement of gear...
  • Page 7 <Blank Display> ..............................114 When the main power is turned ON, the control panel locks up after the Progress Bar goes one third. . 114 Machine not recovering from Sleep Mode upon installation due to foreign substances adhering to DIMM's contact ................................

  • Page 8: Foggy Image / Ghost Image / Solid Image

    <Foggy Image / Ghost Image / Solid Image> Title Ghost image occurs due to remained toner on the primary charging roller Symptom Two types of ghost images have been occurring. Cause of each ghost image and field remedy will be explained.
  • Page 9 Cause A) Cause of the retransfer residue ghost The cause will be explained by referring to the sample image [A]. Yellow toner transferred to ITB [2] was retransferred when Magenta was transferred, and passed through the upstream brush [4] or the downstream brush [5], thereby staining the primary charging roller [6].
  • Page 10 Service work Output a PG print by following the steps below and make Service Mode adjustment of toner color that has the ghost image problem. 1) Execute "Full Adjust" in Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation. 2) Select paper source and then press "OK."...
  • Page 11 3) Change the setting value from "59" to "1000" in Service Mode > Mode List > COPIER > Adjust > BLANK > BLANK-B. 4) Select a paper cassette from "A4" or "LTR" in Service Mode > Mode List > COPIER > Test > PG >PG-PICK.
  • Page 12 - In case the retransfer residue ghost of different color such as [a] of the sample [C] occurs, proceed with A) The step for responding to the retransfer residue ghost of different color. - In case the transfer residue ghost of the same color such as [b] of the sample [C] occurs, proceed with B) The step for responding to the transfer residue ghost of the same color.
  • Page 13 adjusting only Black. A-2) Check if the ghost image has occurred by outputting a PG49 test print in Full Color Mode. - If the output has improved, restore the setting values in Service Mode that were changed in the steps 1) to 4), and make 10 copies of the test sheet.
  • Page 14 - If the output has not improved, proceed with the step B-3). B-3) Change the setting values as described in the row "2" of the table above, output a PG49 test print in Full Color Mode and check if the ghost image has occurred. - If the output has improved, restore the setting values in Service Mode that were changed in the steps 1) to 4), and make 10 copies of the test sheet.

  • Page 15: Fogging Occurs On The Whole Image

    - If the output has not improved, refer to FAQ titled "Drum ghost due to advanced life of Drum Unit with high duty/high CV." Title Fogging occurs on the whole image Symptom Yellow fogging occurs on the whole image. [A] is an incorrect image. [B] is a correct image. Cause The connector J832 pin of the Connector PCB in the Laser Scanner Unit is deformed.

  • Page 16: Ghosting At A 94Mm Pitch

    Cause Due to the failure of the primary charging PCB, bias was not applied to the primary charging roller. Service work Replace the Primary Charging PCB. FM3-8611 1ST CORONA PCB ASSEMBLY Title Ghosting at a 94mm pitch Symptom Ghosting at a 94mm pitch (drum cycle) occurs. Cause After a certain period of using the drum unit under an environment of high duty/high print volume, the residual toner accumulated on the upstream auxiliary brush increases, the potential cannot be even on the...

  • Page 17: Water Drop Marks On 2Nd Side Of 2-Sided Print Occurred In 2-Sided Printing After Continuous 1-Sided Printing (3 Way Unit-C1)

    range is "-5" to "5". The default is "0". b. DCON Ver.31.04 or later Change the setting in Service Mode (level 2) > COPIER > Option > IMG-FIX > NEGA-GST to "1". This service mode is added in DCON Ver.31.04. - 0: Ghosting improvement mode OFF(Default) - 1: Ghosting improvement mode ON - 2: Not used...

  • Page 18: Lines On Image In The Sub-Scanning Direction Due To The Deformation Of The Contact Spring On The Drum Unit

    Service work Select "1" to "3" for the value of Service Mode (level 2) > COPIER > Option > CUSTOM > FAN-POST. This starts the 3 Way Unit Cooling Fan (FM4) to remove the water drops on the Paper Feed Guide before executing the 2-sided printing job.

  • Page 19: Lines Occur At Approximately 30Mm From The Leading Edge Of Paper, In The Main Scanning Direction Due To The Deformation Of The Pre-Fixing Guide Sheet

    Service work Reset the contact spring to the normal position. Reinstall the Drum Unit to the machine and check to see if output images are normal. If the lines on images recur, replace the Bk Drum Unit. Title Lines occur at approximately 30mm from the leading edge of paper, in the main scanning direction due to the deformation of the pre-fixing guide sheet Symptom Lines occurred at image center, approximately 30mm from the leading edge of paper, in the main scanning...
  • Page 20 Cause The pre-fixing guide sheet was deformed and contacted paper. Service work 1) Remove the pre-fixing guide sheet[A] from the machine. 2) Replace the pre-fixing guide sheet. If there is no part for replacement at hand, remove the pre-fixing guide sheet as a temporary measure and be sure to attach a new pre-fixing guide sheet later.

  • Page 21: Lines At 30Mm From The Leading Edge Of Paper In The Main Scanning Direction Due To Stained Paper Feed Paths

    FC0-6693 SHEET, PRE-FIXING GUIDE Title Lines at 30mm from the leading edge of paper in the main scanning direction due to stained paper feed paths Symptom Lines occurred at image center, approximately 30mm from the leading edge of paper, in the main scanning direction.

  • Page 22: Fixing Assembly Jam / Delivery Jam

    Service work Clean the paper feed paths [A], [B] and [C] with lint-free paper. < Fixing Assembly Jam / Delivery Jam > Title 070A Jam Code occurs due to the delivery roller bushing coming off Symptom 070A Jam occurred with a machine having a serial number earlier than the numbers listed below. - 070A: First Delivery Sensor (PS21) Wrap Jam Cause The delivery roller bushing [1] came off from the fixing delivery upper guide [2], which caused the delivery...

  • Page 23: 1101/1001/020B Jam Code/ Dog-Ear On Delivered Paper (Inner Finisher -C1)

    Service work According to the steps below, replace the fixing upper deliver guide by the one having the delivery roller bushing with the increased engagement amount of claws. 1) Open the right lower cover. 2) Hold the right and left grips [c] and pull out the fixing assembly to the direction of the arrow [d]. [Caution] Be careful when removing the fixing assembly because it is hot immediately after the power is turned OFF.
  • Page 24 For the 3 way unit-C1 with the new type compensation sheet, the 3rd digit from the right [a] is "2" or greater. - 1101: Entrance Sensor Stationary Jam - 1001: Entrance Sensor Delay Jam - 020B: Second Delivery Sensor Stationary Jam Photo [A] below shows the 2nd/3rd delivery guide assembly with the old type compensation sheet [1] and Photo [B] shows the 2nd/3rd delivery guide assembly with the new type compensation sheet [2].
  • Page 25 Service work As the measure against this symptom, the factory is using the new type compensation sheet [2] which is made by dividing the (old type) compensation sheet [1] into 2 parts to change the attaching angle. This prevents delivered paper from butting against the lower entrance guide of the Inner Finisher-C1. When the old type compensation sheet was attached, follow the steps below.

  • Page 26: 010B Jam Code Displays While The 3 Way Unit-C1 Is Being Installed

    3) Remove the compensation sheet [1] from back. At this time, be sure to hold the static-eliminator [4] under the compensation sheet by fingers. [Caution] - When removing the compensation sheet, be careful not to remove the static-eliminator. - Be careful not to leave the double-sided tape fixing the static-eliminator [4] which is encircled by a red frame on the compensation sheet.

  • Page 27: Jam Code Occurs After Installation Of The 3 Way Unit-C1

    Symptom 010A/010B jam occurs while the 3 Way Unit-C1 is being installed. - 010A: First Delivery Sensor Delay Jam - 010B: Second Delivery Sensor Delay Jam Cause The 3 Way Unit-C1 was installed without removing the Inner Guide [A]. So, the 2nd/3rd Delivery PCB Assembly [B] touched the Inner Guide, and the chip was no longer attached to the board securely.

  • Page 28: Jam Code Due To Detached First Delivery Sensor Flag Spring

    Service work Straighten the deformed pins of connector with tweezers. Title 070A Jam Code due to detached first delivery sensor flag spring Symptom 070A Jam occurred upon installation. - 070A: First Delivery Sensor Wrap Jam Cause Detached first delivery sensor flag spring. pg.

  • Page 29: Pick-Up Jamming

    Service work Reattach the first delivery sensor flag spring as shown in the photo. <Pick-up Jamming> Title 0102 Jam Code due to the shape of the retard joint Symptom 0102 jam may occur. - 0102 jam: The cassette 2 vertical path sensor (PS17) delay jam Cause As dimension tolerance is given to each part, no play may be left between the retard joint and the pin attached to the shaft after the pickup unit is assembled.
  • Page 30 Service work When the symptom has occurred, replace the retard joint attached to the pickup unit on the relevant cassette with the new type retard joint (FC9-4290-010) following the procedure below.The sliding performance of the new type retard joint is improved by the shape change[a] with a deeper horseshoe-shape. The photo[A] shows the new type and the [B] shows the old type.
  • Page 31 5) Unscrew the 1 screw[1] and unhook the 1 hook[2] to remove the cassette right upper sub cover 2[3]. 6) Disconnect the 1 connector[1] and unhook the 1 claw[2] to remove the connector guide[3]. pg. 29...
  • Page 32 7) Unscrew the 4 screws [1] to remove the cassette 2 pickup unit. When removing, do not to touch the surface of the 2 rollers [2]. 8) Remove the vertical path guide (middle). 9) Unscrew the 2 screws [1]. 10) Release the retard guide[1] from the 2 bosses[a] and the 3 bosses[b] by pulling. pg.
  • Page 33 [Caution] - When pulling the retard guide[1], pay attention not to pull the spring[2] too strongly. Too much pulling may break the spring[2]. Also be careful not to let the compression spring[3] to fly off while performing the work. - When installing the retard guide, fit to the 3 bosses[b] of the retard guide at the same time as matching the phase of the T-shaped portion[a] of the 41T gear(FU3-0349-000) to that of the retard joint[1].

  • Page 34: 0103/0104 Jam Codes Due To The Shape Of The Retard Joint (Cassette Feeding Unit-Af1)

    11) Replace the retard joint with the new type retard joint (FC9-4290-010). The photo[A] shows the old type, the [B] shows the new type. 12) Reassemble the part in the reverse order from the step 10). 13) Make test copy to check if the symptom does not occur any more. [Replacement Part] FC9-4290-010 JOINT, RETARD Title...
  • Page 35 Service work When the symptom has occurred, replace the retard joint attached to the pickup unit on the relevant cassette with the new type retard joint (FC9-4290-010) following the procedure below.The sliding performance of the new type retard joint is improved by the shape change[a] with a deeper horseshoe-shape. The photo[A] shows the new type and the [B] shows the old type.
  • Page 36 2) Open the cassette right cover. 3) Unscrew the 2 screws and unhook the 1 claw to remove the right rear cover of the host machine [1] and the right rear cover of the cassette feeding unit [2] 4) Unscrew the 1 screw, disconnect the 1connector [1] and release the 1 harness from the harness guide [2] to remove the sensor unit [3].
  • Page 37 5) Unscrew the 4 screws to remove the cassette 3 pickup unit. 6) Remove the vertical path guide (middle). 7) Unscrew the 2 screws [1]. 8) Release the retard guide [1] from the 2 bosses[a] and the 3 bosses[b] by pulling. pg.
  • Page 38 [Caution] - When pulling the retard guide[1], pay attention not to pull the spring[2] too strongly. Too much pulling may break the spring[2]. Also be careful not to let the compression spring[3] to fly off while performing the work. - When installing the retard guide, fit to the 3 bosses[b] of the retard guide at the same time as matching the phase of the T-shaped portion[a] of the 41T gear(FU3-0349-000) to that of the retard joint[1].

  • Page 39: 0105 Jam Code Occurs Due To The Detached Registration Sensor

    9) Replace the retard joint with the new type retard joint (FC9-4290-010). The photo[A] shows the old type, the [B] shows the new type. 10) Reassemble the part in the reverse order from the step 8). 11) Make test copy to check if the symptom does not occur any more. [Replacement Part] FC9-4290-010 JOINT, RETARD Title...
  • Page 40 4) Move the Lock Lever [2] in the direction of the arrow. 5) Remove the Cassette 1 Separation Roller Unit [3] in the direction of the arrow. [CAUTION] When installing the Cassette 1 Separation Roller Unit [3], be sure that the Lock Lever [2] is released.
  • Page 41 6) Remove the screw [4] of the Pickup Guide. 7) Remove 2 claws [b], then remove the Pickup Guide [5] in the direction of the arrow with releasing the boss [c]. 8) Remove the Cable Cover [6] with releasing the claw [d]. pg.
  • Page 42 9) Disconnect the 3connectors [7]. 10) Remove the 2 screws [8]. 11) While lifting up the Sensor Lever [9], pull out the Cassette 1 Pickup Unit toward the front. pg. 40...
  • Page 43 12) Remove the Connector Cover with pushing the claw [e] by slotted screwdriver. 13) Disconnect the 2 connectors. 14) Remove the 2 springs (right and left) of Registration Patch Sensor. pg. 41...
  • Page 44 15) Remove the Left Shaft in the direction of the arrow to remove the Registration Patch Sensor. 16) Correctly fit the claw of the Registration Sensor with the Registration Sensor [10] upward at an angle [f] as in the photo. pg.

  • Page 45: 0105 Jam Code Due To Floating Cassette 1 Separation Roller Unit

    [Reference] [A] shows the Registration Sensor as seen from [f] angle. 17) Attach the part to the main body in reverse order from Step 15). 18) Feed 10 sheets each from the Cassette 1 and the Cassette 2 and make sure that there is no error such as Jam.

  • Page 46: 0105 Jam Code Due To Failure Of Gear Engagement When The Multi-Purpose Tray Is Used

    Cause The Cassette 1 Separation Roller Unit [A] was not fixed to the proper setting location. [B] indicates the wrong status whereas [C] indicates the correct status. Service work Properly set the Cassette 1 Separation Roller Unit. Title 0105 Jam Code due to failure of gear engagement when the multi-purpose tray is used Symptom During paper feeding from the multi-purpose tray, 0105 jam and abnormal sound occurred.
  • Page 47 When the failure occurs, in the M.P. paper pick-up gear ass'y on the right door assembly, the front portion [a] of the gear holder assembly is displaced in the direction indicated by [b]. This causes the gear holder [1] and the gear [2] of the cassette 1 pickup unit to be displaced toward the M.P.
  • Page 48 1) Turn OFF the main power switch of the machine. 2) Pull out the cassette 1. 3) Open the right upper cover. Release the lock by pushing the part [a] to open the right lower cover [1] fully. 4) Move the lock lever [2] in the direction of the arrow. pg.
  • Page 49 5) Remove the cassette 1 separation roller unit [3] in the direction of the arrow. [Caution] When installing the cassette 1 separation roller unit [3], make sure that the lock lever [2] is released. 6) Remove the screw [4] of the pickup guide. 7) Remove the two claws [b] of the pickup guide, and remove the pickup guide [5] in the direction of the arrow by releasing it from the boss [c].
  • Page 50 8) Remove the cable cover [6] by releasing the claw [d]. 9) Disconnect the three connectors [7]. 10) Remove the two screws [8]. pg. 48...
  • Page 51 11) While lifting up the sensor lever [9], pull out the cassette 1 pickup unit. 12) Remove the E-ring [10], and remove the gear holder assembly [11]. 13) From the gear holder assembly, remove the output gear [12], the idler gear [13], and the torsion spring [14], and install them to the new type gear holder.

  • Page 52: 0D91/0205 Jam Code Occurs On A Machine With A Version Of System Software Earlier Than Ver.24.03 Due To A Wrong Paper Size Setting For The Multi-Purpose Tray

    14) Install the parts by reversing the steps from step 12). 15) Test paper feeding from the multi-purpose tray and check that there is no problem. [Replacement Part] FM1-B281-000 HOLDER, GEAR Title 0D91/0205 Jam Code occurs on a machine with a version of system software earlier than Ver.24.03 due to a wrong paper size setting for the multi-purpose tray Symptom When paper was fed from the multi-purpose tray, 0D91/0205 jam occurred due to a wrong setting of paper...

  • Page 53: Feeder Jamming

    Service work Upgrade the machine's system software (MN-CONT) to Ver.24.03 or later. For system software Ver. 24.03 and later, the default setting of paper size for the multi-purpose tray has been cancelled. Make the following combination upon upgrading it to MN-CONT Ver.24.03 MN-CONT:Ver.24.03/DC-CON:Ver.51.03 <Feeder Jamming>...
  • Page 54 2) When there is only one sheet of document left, the document paper bends on the concave portion of the Separation Reverse Guide Assembly [1]. Then the Last Document Detection Sensor Lever [2] lowers to no-paper detection position from paper presence detection position. Service work 1) Open the paper pick-up cover of the DADF to remove the Rear Cover.

  • Page 55: Recovers From Sleep Mode

    3) Attach the Rear Cover. 4) Set 3 sheet of test document on the feeder to scan (copy.) If the symptom improves, then the work is completed. If the symptom does not improve, go to Step 5). 5) Replace with the countermeasure Last Document Detection Sensor Lever (Empty Sensor Lever) (FC8-6347-010) and the countermeasure Separation Reverse Guide Assembly (FM4-4312-010.) In this measure, the [C] part of the Last Document Detection Sensor Lever is extended approximately 0.5mm and the [D] part of the Separation Reverse Guide is heightened approximately 0.5mm.

  • Page 56: 0004/0005/0006 Jam Code (Measure Against Double Feeding Jam When The Document Is Fed By Adf)

    copyboard glass was scanned (copied). 1) Let the machine go into Sleep Mode with its feeder being opened. 2) Close the feeder while the machine stays in Sleep Mode, and then let the machine go out of the mode. 3) Place originals on the feeder and press the Start button; then the symptom occurs. Cause Although the feeder was opened and closed while the machine was in Sleep Mode, the feeder open/close detection signal was not sent to the main controller PCB 1.

  • Page 57: E020

    1. Open the feeder cover. 2. Remove 2 hooks [2] of the separation pad unit holder to remove the separation pad unit holder. 3. Attach the separation pad unit holder (FL3-5538-000). Due the measure, the color of the separation pad unit holder has been changed from black to white.

  • Page 58: E020-0091/E020-0191/E020-0291/E020-0391 Due To The Inadequate Fitting Of The Contact Holder Unit

    - 340006 Alarm code: Correct color mismatch alarm (color displacement is not properly corrected as a result of the drum phase control.) Possibly an error in the drum phase sensor. Cause Because the tension spring in the secondary transfer roller unit comes off, the patch sensor cannot be set at the proper position.
  • Page 59 Cause The contact holder unit[1] was not fitted into the emboss[a] properly. This interfered with the terminal[2] of the contact holder unit from contacting with the contact plate[3] of the drum unit as shown in the photo [A], and resulted in the occurrence of the symptom. Normal state is shown in the photo [B]. Service work Check the adequacy of fitting of the contact holder unit following the procedure below to fix the failure.

  • Page 60: E020-0360 Due To The Break In The Harness For The Registration Patch Sensor When The Main Power Is Turned On

    4) Remove 1 screw [1], reattach the contact holder unit to fit in the emboss[a] properly, and reattach the same screw[1]. 5) Reassemble the parts in the reverse order from the step 3). 6) Make test copy to confirm if an error or an abnormality on image would not occur. Title E020-0360 due to the break in the harness for the Registration Patch Sensor when the Main Power is turned Symptom...
  • Page 61 Service work Check the harness for the Registration Patch Sensor according to the following steps. If a break is found, prepare and install the Registration Sensing Assembly (FM3-8117-020). 1) Turn OFF the Main Power SW. 2) Remove all the Drum Units and the ITB. 3) Remove the Cassette 1 Separation Roller Unit and the Cassette 1 Pickup Unit.
  • Page 62 6) Remove the 2 springs (right and left). 7) Remove the Left Shaft in the direction of the arrow to remove the Registration Sensing Assembly. pg. 60...

  • Page 63: E020-1360 Occurs Due To The Dust On The Dustproof Glass

    8) Check whether a break is found in the harness for the Registration Patch Sensor. If a break is found, replace the Registration Sensing Assembly. If no break is found, check other factors. 9) Reassemble the parts in the reverse order from step 7). 10) Turn ON the Main Power SW and check that no problem occurs.
  • Page 64 Service work Clean the dustproof glass of the laser scanner glass following the steps below. 1) In Service Mode > Copier > Function > MISC-P > SHT-OPEN, press OK and open the shutter of the laser scanner unit. 2) Turn OFF the power. 3) Open the front cover and the drum unit retaining cover [1].

  • Page 65: E020-0X60/E020-0X91/E020-0Xb1 Due To Stained Toner Level Detection Area

    [Caution] Be sure to insert the drum unit until it stops before closing the retaining cover. If the drum unit is not pushed all the way when closing the retaining cover, error code E021-xx20 may occur. 6) Remove the dustproof glass cleaning tool [4] from the front cover. 7) Insert the dustproof glass cleaning tool [4] into the groove [a], and clean the Dustproof Glass.
  • Page 66 - E020-0360: Low density for the Bk target at patch detection. - E020-0391: The average Bk value of detected ATR sampling value is equal to or higher than the specified value. - E020-03b1: The Bk T/D ratio detected by the ATR Sensor is equal to or lower than the specified value (light density) [Reference] Output may become available by turning the main power switch off/on when E020-03b1 occurs.
  • Page 67 5) If the numerical value "a" is bigger than "d", go to step 6). It is possible that the light emitting/receiving sections on the Toner Level Detection Area are stained. If the numerical value "a" is smaller than "d", check for the toner supply assembly and the Drum Unit.
  • Page 68 13) Push the rib [6] that Black Toner Feed Assembly catches the rear end plate back to free the plate catching hook. 14) Insert fingers into the space [7] and hold the toner feed assembly. [Caution] When installing the Bk Toner Feed Assembly, be sure to make sure that the claw under the Bk Toner Feed Assembly fits into the hole on the bottom metal plate of the Bk Toner Feed Assembly.
  • Page 69 17) If the Bk Toner Feed Assembly is turned, the claw [9] may hit against the PCB behind the assembly. To prevent this, pull the assembly toward the front a little while turning it right down. 18) Replace the Toner Feed Assembly with the countermeasure part (FM3-8084-010). This measure has a mechanism added to drop toner adhered to the toner level detection sensor window in the Toner Feed Assembly by vibration.

  • Page 70: E020-1360 Occurred Due To The Screw Of The Inner Middle Panel In The Machine Coming Off Or Getting Loose

    27) Make a copy in CA-1 test chart. If no problem is found on the image, then the work is completed. If there is a problem with image density, go back to step 25). FM3-8084 Toner Feed Assembly, Black When upgrading to MN-CONT Ver.20.70/DC-CON Ver.40.03 or later, follow the combination below. MN-CONT: Ver.20.70/DC-CON:Ver.40.03/G3 FAX:Ver.2.05/Inner Finisher-C1 SORTER: Ver.6.03 Title E020-1360 occurred due to the screw of the inner middle panel in the machine coming off or getting loose...

  • Page 71: E020-0X90 Upon Installation Due To The Return Failure Of A Contact Spring On The Developing Bias

    Service work Release the stuck coupling. Make sure to check that the error does not recur after inserting the drum unit into the main unit. If it recurs, there may be other factors to cause the error. [Caution] If the drum unit coupling hits against something, it may get stuck with the guide rail. Handle the drum unit coupling with care.

  • Page 72: E020-0X90 /Abnormal Noise/Toner Leakage Occurs At The Time Of Installation Due To The Displacement Of Gear Inside The Drum Unit Cover

    [Caution] Be careful not to break the claw when detaching the cap. If the cap gets broken, replace the High Voltage Holder Assembly. 2) Correct the crossed ring [B] of the contact spring. Attach the cap by getting the spring through the slit of the cap [A].
  • Page 73 Drum Unit Lot No Yellow Y200035542 Magenta M200035495 Cyan C200035503 Black K200035617 The picture below shows the drum unit [A] and the ITB [B] when the magenta toner leaked. Cause At the time of installation or replacement of a drum unit, gears inside the drum cover unit roll up the toner seal sheet automatically.

  • Page 74: E020-1260 Displays Because The Dustproof Shutter Is Not Open

    Title E020-1260 displays because the Dustproof Shutter is not open Symptom E020-1260 displays while the machine is being installed. - E020-1260: Abnormal detected patch reading value Cause Foreign substance [B] is mixed into the Dustproof Shutter [A] of cyan Laser Scanner Unit, and this prevents the shutter from opening fully.
  • Page 75 Cause When the Bk hopper unit was replaced, the claw [A] fixing the unit in place failed to fit into the groove firmly. As a result, no toner was supplied. [B] shows the claw that does not fit into the groove, and [C] shows the claw that fits the groove firmly. Service work Re-install the Bk hopper unit.

  • Page 76: Noise From Fixing Assembly, Fixing Drive Assembly And The Right Door Assembly

    <Noise from Fixing Assembly, Fixing Drive Assembly and the Right Door Assembly> Title Noise at the time of turning ON the main power/recovery from sleep/duplex printing due to contact between the duplex drive gear and the right door detection holder Symptom Noise may be caused at the time of turning ON the main power (recovery from sloop), or duplex printing.
  • Page 77 1) Remove the rear upper cover, the right upper sub cover and the rear cover. 2) Remove the cassette right upper sub cover 1 and the cassette right upper sub cover 2 from 2 bosses each [a]. 3) Remove 1 screw and 1 hook [a] to detach the right lower sub cover 2. 4) Remove 1 screw, 1 hook [a] and 1 connector to detach the right rear sub cover.
  • Page 78 5) Open the multi-purpose tray. 6) Release 1 claw [a] and the stopper retainer, and remove the stopper. 7) Close the multi-purpose tray, and open the right lower cover. 8) Remove 2 screws to remove the link arms at right and left sides. [Caution] When removing the link arms, be sure to support the right door unit.
  • Page 79 9) Remove 2 screws to detach the hinge at front side. 10) Remove the right door unit in the direction of the arrow. pg. 77...

  • Page 80: Abnormal Noise (Rattling) Due To Drive Gear Breakage In Delivery Assembly

    11) Slightly move the spring [1] on the right door unit in the direction of the blue arrow and remove it from the shaft. Then attach one each of the two washers (XD1-1108-226/XD1-1108-228) to the shaft and put the spring back into place. [Caution] Remove the spring slowly, because the end of the spring is fixed to the right door unit.

  • Page 81: Abnormal Sound Due To The Chipped Off Gear Inside The Fixing Assembly

    Service work Follow the procedure below. 1) Remove the fixing assembly from the main body. 2) Check the condition of the gear in the delivery assembly. If the gear is broken, replace the delivery assembly (RM1-8830-000). [Replacement Part] RM1-8830 PAPER DELIVERY ASS'Y Title Abnormal sound due to the chipped off gear inside the fixing assembly Symptom...
  • Page 82 Service work Prepare the following 3 parts: the new types of the 21T/15T gear (RU6-0710-000) and 35T gear (RU6-0711-000) which were made less likely to be chipped off by increasing the number of meshing teeth of the old type, and the lower fixing cover (RC2-6506-000) that was changed in shape. A) 21T/15T gear[A] is the old type, and [B] is the new type.
  • Page 83 Replace the above 3 parts at the same time by following the steps below. 1) Open the lower right cover, and then hold the right and left grips [1] and pull out the fixing assembly to the direction of arrow [2]. [Caution] Be careful when removing the fixing assembly because it is hot immediately after the power is turned OFF.
  • Page 84 3) Remove 2 screws [1] and 4 claws [a], and then remove the fixing front cover. [Caution] As the claws [a] can be broken if a flat head screwdriver is used directly onto the claws, remove the cover from the part [b] near the claw [a]. 4) Remove 2 screws [1] and 1 claw[a], and then remove the fixing right cover.
  • Page 85 5) Remove the 21T/15T gear [1], then remove the 35T gear [2] while letting the 1 claw [a] escape, and replace them with the new type of the 21T/15T gear [1] and 35T gear [2]. 6) Hold the fixing right cover [1] and the cam gear [2] as shown in the photo, and attach them to the fixing assembly.
  • Page 86 [Caution] - Attach the cam gear [1] and the white cam [2] so that they engage with each other. - Place the harness [1] so that it can be housed within the guide [2]. - Attach the fixing right cover so that the shaft [1] of the fixing assembly can be fit into the hole position [a] of the cover.
  • Page 87 7) Fix the fixing right cover with the 2 screws [1]. 8) Attach the fixing front cover with 2 screws [1] and 4 claws [a]. 9) Remove 2 claws [a] and 2 bosses [b], and then remove the lower fixing cover. [Caution] Remove the 2 claws [a] at first.

  • Page 88: Main Power/Transition To Sleep Mode/Occurrence Of Jam/Error

    10) Attach the new type of the lower fixing cover. [Caution] When attaching the lower fixing cover, attach the claws [a] at first and then fit the cover into the boss [b] on the fixing assembly side. 11) Reassemble the parts in the reverse order from the step 2). [Replacement parts] RU6-0710 21T/15T GEAR RU6-0711 35T GEAR...
  • Page 89 Cause At the above timings, the drive gear [3] and the driven gear [4] in the ratchet unit [2] of the fixing drive unit [1] rotate while being engaged with each other, so that the fixing film unit and the pressure roller become separated.
  • Page 90 1) Remove the rear upper cover, the connector cover and the rear cover. 2) Open the right lower cover, and then remove the fixing assembly. 3) Remove the waste toner container. 4) Remove 1 connector [1] and 2 screws [2], and then remove the waste toner storage box [3]. If Super G3 FAX Board-AH1 is attached, perform the following steps.
  • Page 91 4-3) Remove 3 screws [1], and then remove the FAX board [2]. 5) Remove 1 screw and 4 claws, and then remove the primary transfer high-voltage power supply PCB. pg. 89...
  • Page 92 6) Disconnect 1 connector [1] from the primary transfer high-voltage power supply PCB. 7) Remove the 1 claw [a], and then remove the harness cover. 8) Disconnect 7 connectors [1]. pg. 90...
  • Page 93 9) Remove 1 screw, and then remove the right rear sub cover. 10) Remove 1 screw, and then remove the inner guide 1 [1]. pg. 91...
  • Page 94 11) Remove 1 screw, and then remove the inner guide 2 [1]. 12) Remove 4 screws [1], and then remove the fixing drive unit [2]. [Caution] When installing the fixing drive unit, be sure that the plate [3] on the fixing drive unit side is positioned beneath the plate [4] on the main body side.

  • Page 95: Light Image / Faulty Density / Faulty Color Reproduction

    13) Remove 4 screws and the fixing motor, and then assemble these parts on the new type fixing drive unit. [Caution] When installing a new fixing drive unit, remove the positioning member. [Replaced Parts] FM0-1158-010 FIXING DRIVE ASS'Y <Light Image / Faulty Density / Faulty Color Reproduction > Title Faulty image where specific color of toner does not get printed due to laser shutter lever malfunction Symptom...
  • Page 96 the laser shutter lever. As a result, specific color does not get printed because a drum is not exposed to enough laser beam. Service work Follow the steps below to remove toner bottle mounts, and clean moving parts of laser shutter lever. 1) In Service mode >...
  • Page 97 c. When removing the toner bottle mount "C" Remove the screw [6](2 pcs), protrusion [c](3 places), and remove the fan duct 3 in the direction of the arrow. 10) Put the cover [7] of drum unit back and remove the spring [8]. After step 10), steps are the same for all colors.
  • Page 98 12) Remove protrusion [d](3 pcs), then remove the toner guide rail [10]. 13) Remove the boss [e](2 places) of the toner guide rail reinforcing member [11], and pull out the toner guide rail reinforcing member [11]. 14) Clean toner build-up on moving parts of the laser shutter lever. [Caution] Check for a cause for toner leakage.

  • Page 99: Variation Of Image Hues Occurs When Continuous Output Is Being Made

    15) Attach all the removed parts in the reverse order from step 13). 16) Make copies with the test chart, and make sure the image is printed correctly. Title Variation of image hues occurs when continuous output is being made Symptom Variation of image hues occurs when continuous output is being made.
  • Page 100 3. Change the paper interval value of ARCDAT control to "20" from "80" in Service Mode (Level 2) > COPIER > Option > IMG-SPD > ARC-INT1. Setting range is between "10" to "500" (Default: 80). [Caution] - Actual setting value is calculated by dividing the entry value by 0.9 and rounding up after the decimal points. (e.g.: If an entry value is 80, setting value will be 89.

  • Page 101: Output Image Becomes Dark When The Resolution Is Set At 1200Dpi

    GF-C209 (209g) USA Hammermill Photo White (105g) Hammermill Color Copy Cover (162g) EUR Canon High Grade (100g) Canon High Grade (200g) 4. Change the paper interval value of ARCDAT control to "20" from "80" in Service Mode (Level 2) >...

  • Page 102: When Printing From Ps Driver, Output In Different Color If The Version Of The System Software Is Earlier Than Ver.23.02

    Cause The electric charge of toner inside the developing assembly suddenly changed due to frequent output at 1200 dpi, the change of installation environment (temperature/humidity), or the change of image density. Service work 1) To show "Auto Adjust Gradation" button for 1200dpi on the display, set "2" or "3" in the following step. In Service Mode >...

  • Page 103: Ps Printer Driver On Windows Prints Color Data That Illustrator Creates In Rgb Color Mode As The Monochrome Black Data

    Symptom When printing from PS3 printer driver in MacOS X, the gradation area was reproduced as solid color image. Gradation [A] was reproduced as solid color image like [B]. Cause Shading processing had a problem on a machine with a system software earlier than Ver.23.02. Service work Upgrade the system software to Ver.23.02 (MN-CONT Ver.23.02) or later.

  • Page 104: Page Borders Are Printed Lightly Microsoft Word2007/2010

    - DEVMODE data structure: stores information about printer environment - dmcolor: a member of DEVMODE data structure, and switches the color mode of the color printer between color and black and white. Service work Select "PostScript Printer Determine Colors" in "Color Handling" in Illustrator side. [Reference] It is possible to avoid the problem by changing color mode setting of "Default printer"...

  • Page 105: E532

    <E532> Title E532-0001 when the stapler moves due to the contact with the earth spring (Inner Finisher-C1) Symptom E532-0001 occurred on the finishers with the serial number below and earlier when the stapler moved. -Inner Finisher-C1: FBZ09151 -E532-0001: Staple Move Motor Timeout Error Cause The symptom occurred because the Earth Roller [2] located at the lower part of the stapler got caught in either [a] or [b] of the Earth Plate [3] when the stapler [1] moved to its home position.
  • Page 106 [Caution] Prepare 1 piece of the Washer (XD1-2100-305) before starting the work. 1) Remove 3 screws [1] to detach the front cover [2]. 2) Remove 2 screws [3] to detach the right cover [4]. 3) Remove 4 screws [5], and the fixed plate [6]. 4) Remove 2 connectors [7] to remove the cable [8] from groove.
  • Page 107 5) Pull out the Finisher approximately 10 to 15cm as shown below. [Caution] Finisher falls down if it is pulled out too much. 6) Make sure the earth plate position from underneath, [A] is at the right position, and [B] is out of position. 7) Remove the screw [9] to detach the earth plate, and add the washer [10] as shown below and fix it with the screw.

  • Page 108: E001

    8) When attaching the Earth Plate and washer, fit the torsion coil spring [11] to the notch [a]. The photo [C] indicates the washer properly attached whereas [D] indicates an improperly attached one. 9) Reattach the parts in reverse order from step 7). XD1-2100-305 WASHER, PLAIN <...

  • Page 109: User Warning Message

    <User Warning Message> Title "Close the lower right cover of the device" displayed due to deformation of the right door assembly Symptom "Close the lower right cover of the device" may be displayed. Cause The right door assembly becomes deformed by being pushed outward overtime due to repulsive forces from the main body.

  • Page 110: Waste Toner Is Full" Message/ "Insert The Waste Toner Container" Message

    1) Open the right door assembly. 2) Insert a flathead screwdriver [1] into the part [a] as shown in the photo below, and lower the screwdriver toward the direction [b] gradually to detach the right lower cover sensor flag [2] from the hook [c]. [Caution] When detaching the right lower cover sensor flag [2], the reel roller [3] may be detached.
  • Page 111 As a temporary measure, the sheet [3] is attached to the sensor lever [2] in the rear side [a] of the waste toner inner case assembly [1] (the photos [A] and [B] respectively show the states before and after the measure is taken), and as a permanent measure, the shape [b] of the sensor lever is changed (as shown in the photo [C]) to correct the problem of insufficient movable range of the sensor lever.
  • Page 112 4) Disconnect the connector [1] of the waste toner sensing cable, and remove 2 screws [2] to remove the waste toner inner case assembly [3]. [Caution] Tighten the screws in the following order to attach the waste toner inner case assembly. pg.
  • Page 113 5) Check that the area of the harness indicated by the red circle is placed under the harness guide. If the harness comes off from the harness guide [A], correctly route the harness under the harness guide as shown in photo [B]. 6) Remove the switch holder (Upper) [1] of the waste toner inner case assembly.

  • Page 114: Insert The Waste Toner Container" Does Not Disappear

    8) Reassemble the parts from step 6) in reverse order. 9) Turn on the Main Power SW, and then confirm that "Insert the waste toner container" is not displayed. [Additional Part] FL0-2463 SHEET, WASTE TONER FLAG Title "Insert the waste toner container" does not disappear. Symptom The message "Insert the waste toner container"...
  • Page 115 c) When the user prints large volume of solid images in color. The problem occurs when condition b) or c) is added while condition a) is fulfilled. Service work 1) Clean the overflow waste toner. 2) Estimating the accumulation speed on the basis of the level of the waste toner remaining in the Container at the last replacement of the container, change the setting value of EXT-TBOX in service mode >...

  • Page 116: Blank Display

    Reference Value for The Level of the Waste Toner Remaining in the Waste Toner Changing the Setting Waste Toner Container at the Last Replacement Accumulation Speed Value Lower than A Slow +5 (+5,000 sheets) From A to lower than B Slightly slow +1 (+1,000 sheets) From B to lower than C...
  • Page 117 Cause DDR2-SDRAM mounted on Main Controller PCB 1 had a failure. Service work When the symptom occurs, follow the steps below to replace the DDR2-SDRAM (FK2-8341-000) [1]. 1) Turn OFF the main power. 2) To perform Controller System Error Diagnosis, hold down digit keys "2" and "4" on the control panel at the same time while turning on the main power.

  • Page 118: Machine Not Recovering From Sleep Mode Upon Installation Due To Foreign Substances Adhering To Dimm's Contact

    3) After the screen of step 2) is displayed, the diagnosis result appears in approximately three minutes. The screen locked up showing step 2) in this case. If the symptom occurs, replace the DDR2-SDRAM. If the diagnosis result shows "NG", use the Controller System Error Diagnosis Table in Service Manual to conduct recovery work.

  • Page 119: Mottling On The Lcd Control Panel Upon Main Power Sw On After Installation

    Service work 1) Turn off the Main Power SW. 2) Remove the DIMM from the Main Controller PCB 1. 3) Remove the foreign substances adhering to the DIMM's contact and set the DIMM again. 4) Turn on the Main Power SW and check for abnormalities. Title Mottling on the LCD control panel upon main power SW ON after installation Symptom...

  • Page 120: No Display Appears On Control Panel Lcd Due To Poorly Connected Interface Cable At Power-On

    Symptom Streaky display on the LCD control panel screen occurred upon turning the main power SW on after installation. Cause The connector on the Control Panel Cable which connects to the Main Controller PCB 1 was inserted askew. Service work Properly insert the connector on the Control Panel Cable.

  • Page 121: Only The Main Power Supply Lamp On The Operation Panel Lighting Up And No Display On The Lcd Due To The Failure In The Low Voltage Power Supply Assembly

    Service work When the symptom occurs, turn off the main power switch once, and insert the interface cable on the back of the control panel again. Title Only the main power supply lamp on the operation panel lighting up and no display on the LCD due to the failure in the low voltage power supply assembly Symptom When the main power supply was ON, only the main power supply lamp [a] on the operation panel lighted up...

  • Page 122: Duplex Jamming

    Cause When rewriting to the flash PCB of the main controller PCB 1 frequently occurred and the count of rewriting reached the upper limit, the controller chip on the flash PCB output a warning status, causing the BIOS on the main controller to stop during the start up. Service work a) When the symptom occurs, follow the steps below to upgrade the software.

  • Page 123: Jam Occurs In The 2Nd Side Of Thin Paper Due To The Paper Separation Error

    [Caution] - When the setting value in T2TOPDIV is set to "1" or "2", blank area may appear at the leading edge of about 5 mm due to poor transfer. - When the setting value in T2TOPDIV is changed to "3", the separation performance is improved. However, this prevents the high Secondary Transfer Voltage from being output to the area other than the leading edge, affecting the image portion following the leading edge of 5 mm.
  • Page 124 As a result, the upper right door guide comes in contact with the shaft [a] of the duplexing feed rollers at the area [b], possibly causing paper feeding failure, paper skew, or abnormal noise. Service work Cut the leading edge of the upper right door guide [1]. Prepare the upper right door guide of the new type [B] attached to the sheet [a].
  • Page 125 3) Open the delivery guide 1/ delivery guide 2 [1]. Detach the delivery guide 1/ delivery guide 2 while pushing the claw [a] in the direction of arrow [b] and then in the direction of arrow [c]. [Caution] When attaching the delivery guide 1/ delivery guide 2 [1], insert the protrusion [a] of the latch holder (rear) into the hole of the delivery guide 2.

  • Page 126: Failure In Printing Operability When A4R/Ltrr Size Paper Is Output From The Multi-Purpose Tray

    4) Remove 2 screws [1]. Detach the upper right door guide [2] from 5 claws [a] while releasing it and replace the upper right door guide with the new type. 5) Reassemble the parts in reverse order from step 3). [Replacement Part] FL0-2029 GUIDE, RIGHT DOOR, UPPER Title...

  • Page 127: E002-0006 Due To The Looseness Of The Connector For The Harness

    specified in the specifications. However, when A4R size paper or LTRR size paper was set, a failure occurred in such a way that pressing the OK button did not resume printing and then printing was not resumed until the "Status Check" button was pressed and "A4R, or LTRR" was specified to the multi-purpose tray.

  • Page 128: E002-0006 Due To Power Shortage Upon Temperature Increase Of The Fixing Assembly Resulted From False Detection By The Main Thermistor (Th1)

    Title E002-0006 due to power shortage upon temperature increase of the fixing assembly resulted from false detection by the main thermistor (TH1) Symptom When turning ON the main power in a state that the fixing assembly is cold, E002-0006 may occur. - E002-0006: At startup while Fixing Motor is rotating, the temperature of Main Thermistor 1 (TH1) does not increase by 1 degrees Celsius or more per second.

  • Page 129: Appendix

    T E C H N I C A L W O R K B O O K Appendix...
  • Page 130 The following sample image [A] shows that Magenta toner [a] is transferred to a solid yellow part or a white background. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 131 TP13 031.pdf e-Support Filename: 01-28-13 Date: B) A ghost image wherein the same color toner is retransferred (called a transfer residue ghost) may occur. The following sample image [B] shows that Black toner [b] is retransferred. <Cause> 1) Cause of the retransfer residue ghost The cause will be explained by referring to the sample image [A].
  • Page 132 TP13 031.pdf e-Support Filename: 01-28-13 Date: 2) Cause of the transfer residue ghost The cause will be explained by referring to the sample image [B]. The remained toner [3] that was not transferred from the Black drum [1] to the ITB [2] is collected by the upstream brush [4] or the downstream brush [5].
  • Page 133 TP13 031.pdf e-Support Filename: 01-28-13 Date: SERVICING: Output a PG print by following the steps below and make a Service Mode adjustment of the toner color that has the ghost image problem. 1) Change the setting value from "59" to "1000" in Service Mode > Mode List > COPIER > Adjust > BLANK >...
  • Page 134 TP13 031.pdf e-Support Filename: 01-28-13 Date: The following images are PG49 test prints when the ghost occurred. The sample [C] is an image printed in Full Color Mode, and the sample [D] in Black and White Mode. When the ghost image occurs, check the "toner color"...
  • Page 135 TP13 031.pdf e-Support Filename: 01-28-13 Date: A) The steps for responding to the retransfer residue ghost of a different color A-1) Change the setting values as described in red in Row "1" of the table below in accordance with the toner color of which the retransfer residue ghost was confirmed in the step 4), and open and close the front cover of the main body.
  • Page 136 TP13 031.pdf e-Support Filename: 01-28-13 Date: B) The steps for responding to a transfer residue ghost of the same color B-1) Change the setting values as described in blue in Row "1" of the table below in accordance with the toner color of which the transfer residue ghost was confirmed in the step 4), and open and close the front cover of the main body.
  • Page 137 TP13 031.pdf e-Support Filename: 01-28-13 Date: C) The steps for responding to the transfer residue ghost of only Black C-1) As the transfer residue ghost of Black [c] in the sample [D] was confirmed in the step 4), change the setting values as described in green in Row "1"...
  • Page 138 THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 139 TP13 222.pdf e-Support Filename: 06-12-13 Date: SERVICING: Factory measure The upper right door guide has been changed to a new type as described in below. SERVICING PROCEDURE: Service work Prepare the new type right lower cover sensor flag [2] where the length of leading edge is longer by 2mm than that of the right lower cover sensor flag [1] and replace the parts by following the steps below.
  • Page 140 TP13 222.pdf e-Support Filename: 06-12-13 Date: 1) Open the Right Door Assembly 2) Insert a flathead screwdriver [1] into part [a] as shown in the photo below and lower the screwdriver toward the direction [b] gradually to detach the right lower cover sensor flag [2] from the hook [c]. [Caution] When detaching the right lower cover sensor flag [2], the reel roller [3] may be detached.
  • Page 141 THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 142 TP13 262.pdf e-Support Filename: 06-26-13 Date: Factory Measure As a temporary measure, a sheet [3] has been attached to the sensor lever [2] in the rear side [a] of the waste toner inner case assembly [1] (the photos [A] and [B] respectively show the states before and after the measure is taken).
  • Page 143 TP13 262.pdf e-Support Filename: 06-26-13 Date: SERVICING PROCEDURE: Prepare the countermeasure waste toner flag sheet (FL0-2463-000). Follow the steps below to attach the waste toner flag sheet to the sensor flag and check that the harness at the rear side of the waste toner inner case assembly has been correctly fitted.
  • Page 144 TP13 262.pdf e-Support Filename: 06-26-13 Date: [Caution] Tighten the screws in the following order to attach the waste toner inner case assembly. 5) Check that the area of the harness indicated by the red circle is placed under the harness guide. If the harness comes off from the harness guide [A], correctly route the harness under the harness guide as shown in photo [B].
  • Page 145 TP13 262.pdf e-Support Filename: 06-26-13 Date: 6) Remove the switch holder (Upper) [1] of the waste toner inner case assembly. The switch holder (Upper) can be removed by moving the switch holder (Upper) in [b] direction while pushing down the boss [a] of the switch holder (Upper).
  • Page 146 TP13 262.pdf e-Support Filename: 06-26-13 Date: 8) Reassemble the parts from Step 6 in reverse order. 9) Turn on the Main Power SW and then confirm that "Insert the Waste Toner Container" is not displayed. SERVICE PARTS: P.C. Description Part Number Page SHEET, WASTE TONER FLAG FL0-2463-000...
  • Page 147 [1] and extraction roller sheet [2]. THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 148 TP13 303.pdf e-Support Filename: 08-07-13 Date: Points to note during service work When the right door guide [3] is replaced with a new right door guide [4] (FL0-1354-000), remove the two extraction roller sheets [2] and clean the surface with alcohol. Since the two right door lower sheets [1] are attached to the old right door guide (FC0-2627-000), removing the sheets is unnecessary.
  • Page 149 TP13 303.pdf e-Support Filename: 08-07-13 Date: 3) Remove 1 screw and 1 hook [a] to detach the right lower sub cover 2. 4) Remove 1 screw, 1 hook [a] and 1 connector to detach the right rear sub cover. 5) Open the multi-purpose tray. 6) Release 1 claw [a] and the stopper retainer, then remove the stopper.
  • Page 150 TP13 303.pdf e-Support Filename: 08-07-13 Date: 7) Close the multi-purpose tray and open the right lower cover. 8) Remove 2 screws to remove the link arms at right and left sides. [Caution] When removing the link arms, be sure to support the right door unit. 9) Remove 2 screws to detach the hinge at the front side.
  • Page 151 TP13 303.pdf e-Support Filename: 08-07-13 Date: 10) Remove the right door unit in the direction of the arrow. 11) Remove the 2 extraction roller sheets [1] and clean the surface with alcohol. Page 5 of 8...
  • Page 152 TP13 303.pdf e-Support Filename: 08-07-13 Date: 12) Insert a flathead screw driver [2] as in the photo. While pushing it in the direction [a], remove each holder [1], paper feed roller [3] and spring [4] all together as a set of parts. [Reference] When removing them, the springs cannot be directly seen as they are located at the back of the holders.
  • Page 153 TP13 303.pdf e-Support Filename: 08-07-13 Date: 14) Reassemble the removed holders, paper feed rollers and springs in step 11) into the right door unit. [Caution] - Fit the spring to the mounting position [a] of the spring. - Be sure that the holders are positioned lower than the frame [a] of the right door unit. Photo [A] shows the correct position whereas photo [B] shows the holder is positioned onto the frame [a].
  • Page 154 TP13 303.pdf e-Support Filename: 08-07-13 Date: 15) Reassemble the new type right door guide [1] with 4 screws into the right door unit. 16) Reassemble the parts from step 10) in reverse order. 17) Make test copies to ensure that no jam or skew occurs and that leading edge at paper is not bent up. SERVICE PARTS: P.C.
  • Page 155 TP11 168c.pdf e-Support Filename: 08-19-11 Date: PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: See Table Below SUBJECT: Measure to Prevent E020-0360/ E020-0391/ E020-03b1 (black toner sensor electrostatic buildup) Additional information regarding the placement of the Claw under the feed assembly and the serial number cut-off has been added.
  • Page 156 TP11 168c.pdf e-Support Filename: 08-19-11 Date: <Cause> A false detection may occur due to an electrostatic charge within the light-emitting/-receiving section of the black toner sensor [3], which is located in the area where it receives toner from the toner bottle, leading in too much toner adhesion.
  • Page 157 TP11 168c.pdf e-Support Filename: 08-19-11 Date: Service checks to help address an E020-0360/ 0391/ 03b1 The following checks can be tried to help with E020-0360/ 0391/ 03b1 error codes. 1. Upgrade the System Software to the countermeasure version. * System v20.70 or higher, which has a DCON of v40.03 or higher 2.
  • Page 158 TP11 168c.pdf e-Support Filename: 08-19-11 Date: 7. Place a blank sheet of LTR-size paper on the copyboard glass, and output 21 images. *This is performed to supply toner to the P-cartridge. 8. Check the value in [COPIER > Display > DENS > DENS-K]. * Check to make sure that the value of [DENS-K] is closer to 0%.
  • Page 159 TP11 168c.pdf e-Support Filename: 08-19-11 Date: Procedure for removing the Toner Feed Assembly: 1. Remove the stopper and remove the link stick in the direction of the arrow ( [1] Counterclockwise [2] Pull out]. 2. Remove the 2 screws [6] shown below. Page 5 of 9...
  • Page 160 TP11 168c.pdf e-Support Filename: 08-19-11 Date: 3. Push the rib [7] that catches the rear end plate back to free the plate catching hook. 4. Insert fingers into the space [8] and hold the toner feed assembly. Page 6 of 9...
  • Page 161 TP11 168c.pdf e-Support Filename: 08-19-11 Date: 5. Lift up above the toner feed assembly 6. Turn the toner feed assembly counter clockwise and down while pulling it slightly toward the front. Page 7 of 9...
  • Page 162 TP11 168c.pdf e-Support Filename: 08-19-11 Date: 7. If the toner feed assembly is turned, the claw [9] may hit against the PCB behind the assembly. To prevent this, pull the assembly toward the front slightly while turning it right and down. Added 8.
  • Page 163 TP11 168c.pdf e-Support Filename: 08-19-11 Date: 9. After replacement of the Toner Feed Assembly is completed, start the host machine. 10. Execute Service Mode: COPIER > FUNCTION > INSTALL > SPLY-H-K After execution, toner is supplied to the hopper unit when warm up rotation is performed. (Warm-up rotation is performed by opening and closing the Front Door or turning OFF and then ON the Power.) SERVICE PARTS:...
  • Page 164 THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 165 TP11 324b.pdf e-Support Filename: 11-06-13 Date: Separation Reverse Guide Separation Pad Unit Holder SERVICING: The separation pad (FL3-5538) mentioned in the above "Factory measure" has been changed to the latest type for improving the paper separation capability more. However, since the production of the models applied to this Service Information was discontinued, the latest separation pads were not equipped with those models when they were shipped from the factory.
  • Page 166 TP11 324b.pdf e-Support Filename: 11-06-13 Date: B) Attach the reinforcement plate to the back side of the separation reverse guide assembly by following the steps below. B-1) Open the feeder cover [1] and remove one screw. B-2) Open the ADF and detach the front cover [1]. (2 screws) B-3) Close the ADF and then detach the feeder cover [1].
  • Page 167 TP11 324b.pdf e-Support Filename: 11-06-13 Date: B-4) Remove the tray holder [1]. (1 screw) B-5) Remove the rear cover [1]. (2 screws) [Caution] Remove the rear cover with the two claws released. Page 4 of 9...
  • Page 168 TP11 324b.pdf e-Support Filename: 11-06-13 Date: B-6) Disconnect the 9 connectors from the ADF driver PCB. B-7) Remove the document tray [1]. (1 connector, 1 screw) B-8) Remove the ADF motor unit [3]. (1 tension spring [1], 1 connector [2] and 2 screws) Page 5 of 9...
  • Page 169 TP11 324b.pdf e-Support Filename: 11-06-13 Date: B-9) Remove the left hinge [1]. (5 screws) B-10) Remove the harness guide [1]. (5 connectors, 1 screw) B-11) Remove the clutch support plate [1]. (2 connectors, 2 screws) Page 6 of 9...
  • Page 170 TP11 324b.pdf e-Support Filename: 11-06-13 Date: B-12) Remove the feed unit [1]. (8 screws) F-10 B-13) Open the separation reverse guide assembly and then, pull and remove it in the direction of the arrow. F-11 Page 7 of 9...
  • Page 171 TP11 324b.pdf e-Support Filename: 11-06-13 Date: B-14) Attach the reinforcement plate [2] (FC9-4978) to the separation reverse guide assembly [1] with the 2 screws [3] (XB4-5301-005). [Caution] When attaching the reinforcement plate, check that the bosses [4] (2 locations) are engaged into the holes of the reinforcement plate and then, tighten 2 screws.
  • Page 172 TP11 324b.pdf e-Support Filename: 11-06-13 Date: SERVICE PARTS: Figure Type Description Part Number Number FL2-9942-000 HOLDER SEPARTAION PAD UNIT FL3-5538-000 Figure Type Description Part Number Number SEPARATION PAD FL3-5538-010 SEPARATION PAD UNIT FM1-A719-000 COMPRESSION SPRING FU7-2657-000 SEPARATION PAD UNIT FM1-A719-000 REINFORCEMENT PLATE FC9-4978-000 M3X10 P SCREW...
  • Page 173 Multi-Purpose Tray THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
  • Page 174 TP12 187c.pdf e-Support Filename: 02-27-13 Date: <Cause> The gear holder [1] of the Paper Pick-up Assembly interferes with the push-on area of the gear cover. It widens a clearance around the gear and the gear disengages. Paper Pick-up Assembly Gear Holder SERVICING: <Factory Measures>...
  • Page 175 TP12 187c.pdf e-Support Filename: 02-27-13 Date: SERVICING: Added If the above symptom occurs, replace a gear holder assembly with the new type (black). Note that when the above symptom occurs on a product with a serial number the same as or later than those listed in the Affected Machines on the first page, replace the gear holder assembly with the new type (black).

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