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Dell Inspiron 7501 Service Manual
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Dell Inspiron 7501 Service Manual

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Inspiron 7501
Service Manual
Regulatory Model: P102F
Regulatory Type: P102F003
July 2020
Rev. A02

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Summary of Contents for Dell Inspiron 7501

  • Page 1 Inspiron 7501 Service Manual Regulatory Model: P102F Regulatory Type: P102F003 July 2020 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Safety instructions.................................6 Electrostatic discharge—ESD protection.......................... 7 ESD field service kit ................................7 After working inside your computer............................ 8 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................9 Major components of your system............................
  • Page 4 Removing the heat sink (UMA)........................... 35 Installing the heat sink (UMA) ............................ 36 Removing the heat sink (discrete)..........................37 Installing the heat sink (discrete)..........................38 Coin-cell battery.................................. 39 Removing the coin-cell battery............................39 Installing the coin-cell battery............................40 I/O board....................................41 Removing the I/O board..............................41 Installing the I/O board..............................
  • Page 5 Running the SupportAssist diagnostics..........................79 System diagnostic lights..............................79 Recovering the operating system............................. 80 Flashing the BIOS.................................81 Flashing BIOS (USB key)..............................81 Backup media and recovery options..........................81 WiFi power cycle.................................. 81 Chapter 6: Getting help and contacting Dell..................83 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #1 • Plastic scribe NOTE: The #0 screw driver is for screws M0-M1, and the #1 screw driver is for screws M2-M4. Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,...

  • Page 10: Major Components Of Your System

    Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Touchpad Palm-rest and keyboard M2x2 assembly M1.6x2 Display-assembly hinges Palm-rest and keyboard M2.5x5 assembly M2.5x4 Power-adapter port Palm-rest and keyboard M1.6x2.5 assembly Wireless-card bracket Palm-rest and keyboard M2x3 assembly System board...

  • Page 11: Base Cover

    18. Solid-state drive shield NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 12 Removing and installing components...

  • Page 13: Installing The Base Cover

    Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Pry the base cover starting from the recess at the hinge area and work your way around. 4.
  • Page 14 Removing and installing components...

  • Page 15: Battery

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place. 3. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 4.

  • Page 16: Removing The 3-Cell Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 17: Removing The 6-Cell Battery

    NOTE: The battery type in your computer varies depending on the configuration ordered. About this task The figure indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1. Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly.

  • Page 18: Installing The 6-Cell Battery

    Steps 1. Disconnect the battery cable from the system board. 2. Remove the eight screws (M2x5) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 6-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 19: Wlan Card

    Steps 1. Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly. 2. Replace the eight screws (M2x5) to secure the battery to the system board and palm-rest and keyboard assembly. 3.

  • Page 20: Installing The Wlan Card

    About this task The figure indicates the location of the WLAN card and provides a visual representation of the removal procedure. Steps 1. Remove the single screw (M2x3) that secures the WLAN card bracket to the WLAN card. 2. Remove the WLAN card bracket from the WLAN card. 3.

  • Page 21: Memory Modules

    Steps 1. Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. 2. Connect the antenna cables to the WLAN card. 3. Align and place the WLAN card bracket on the WLAN card. 4.

  • Page 22: Installing The Memory Module (Single Slot)

    Steps 1. Lift the mylar. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops 3. Slide and remove the memory module off the memory module slot on the system board. Installing the memory module (single slot) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 23 Steps 1. Lift the mylar, and align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 24: Solid-State Drive

    Solid-state drive Removing the M.2 2280 solid-state drive (SSD-1) Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task The figure indicates the location of the solid-state drive and provides a visual representation of the removal procedure of M.2 2280 SSD from slot 1.

  • Page 25: Removing The M.2 2230 Solid-State Drive (Ssd-1)

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive. 2. Slide the solid-state drive module firmly into the solid-state drive slot at an angle. 3. Place the solid-state drive module shield. 4. Replace the two screws (M2x3) that secures the solid-state drive module shield to the palm-rest and keyboard assembly. Next steps 1.

  • Page 26: Installing The M.2 2230 Solid-State Drive (Ssd-1)

    Steps 1. Remove the two screw (M2x3) that secures the solid-state drive module shield and solid-state drive module to the palm-rest and keyboard assembly. 2. Lift and remove the solid-state drive module shield from the solid-state drive slot. 3. Slide and remove the solid-state drive module from the solid-state drive slot. Installing the M.2 2230 solid-state drive (SSD-1) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 27: Replacing The Ssd-1 Support Bracket

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive to the palm-rest and keyboard assembly. 3. Place the solid-state drive module shield. 4. Replace the single (M2x3) screw to secure the solid-state drive module shield to the palm-rest and keyboard assembly. Next steps 1.

  • Page 28: Removing The M.2 2280 Solid-State Drive (Ssd-2)

    Steps 1. Slide and remove the SSD support bracket from the support bracket slot. 2. Depending on the type of solid-state drive (M.2 2230/M.2 2280), align and insert the SSD support bracket into the support bracket slot. 3. Install the SSD-1 (M.2 2280) SSD-1 (M.2 2230).

  • Page 29: Installing The M.2 2280 Solid-State Drive (Ssd-2)

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive module shield to the palm-rest and keyboard assembly. 2. Lift and remove the solid-state drive module shield from the solid-state drive slot. 3. Slide and remove the solid-state drive module from the solid-state drive slot. Installing the M.2 2280 solid-state drive (SSD-2) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 30: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery (3 cell) battery (6 cell). 4. Remove the WLAN. About this task The figure indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1.

  • Page 31: Installing The Speakers

    NOTE: Note the position of the rubber grommets before lifting the speakers. 3. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the speakers and provides a visual representation of the installation procedure.

  • Page 32: Gpu Fan

    Next steps 1. Install the WLAN. 2. Install the battery (3 cell) battery (6 cell). 3. Install the base cover. 4. Follow the procedure in after working inside your computer. GPU fan Removing the GPU fan Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 33: Installing The Gpu Fan

    Steps 1. Flip the mylar cover open. 2. Remove the two (M2x4) screws that secure the GPU fan to the palm-rest and keyboard assembly. 3. Disconnect the GPU fan cable from the system board. 4. Slide and lift the GPU fan off the palm-rest and keyboard assembly. Installing the GPU fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 34: System Fan

    4. Connect the GPU fan cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in after working inside your computer. System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 35: Heat Sink

    About this task The figure indicates the location of the system fan and provides a visual representation of the installation procedure. Steps 1. Slide and place the system fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the system fan with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 36: Installing The Heat Sink (Uma)

    Steps 1. Flip the mylar cover open. 2. In sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 3. Lift and remove the heat sink off the palm-rest and keyboard assembly. Installing the heat sink (UMA) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 37: Removing The Heat Sink (Discrete)

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board. 3.

  • Page 38: Installing The Heat Sink (Discrete)

    About this task The figure indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1. Flip the mylar cover open. 2. In sequential order (as indicated on the heat sink), loosen the seven captive screws that secure the heat sink to the system board. 3.

  • Page 39: Coin-Cell Battery

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the seven captive screws that secure the heat sink to the system board in sequential order (as indicated on the heat sink). 3.

  • Page 40: Installing The Coin-Cell Battery

    NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery. The system does not boot to the operating system if settings are not saved. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.

  • Page 41: I/O Board

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable as illustrated and connect it to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in after working inside your computer.

  • Page 42: Installing The I/O Board

    Steps 1. Remove the two screws (M2.5x5) and (M2.5x4) that secures the left-display hinge to the computer. 2. Lift the left-display hinge up. 3. Open the latch, and disconnect the I/O-board cable from the I/O board. 4. Open the latch, and disconnect the fingerprint-reader board cable from the I/O board. 5.
  • Page 43 Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the single screw (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 44: Power Button With Fingerprint Reader (Optional)

    Power button with fingerprint reader (optional) Removing the power button and optional fingerprint reader Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the fan. 4. Remove the board. About this task The figure indicates the location of the power button with optional fingerprint reader and provides a visual representation of the removal procedure.

  • Page 45: Installing The Power Button With Optional Fingerprint Reader

    2. Lift the latch, and disconnect the fingerprint-reader board cable, if installed, from the connector on the palm-rest assembly. NOTE: Remove the fingerprint-reader board cable and keep it aside as it is already disconnected from the other end. 3. Unplug the power-button cable from the fingerprint-reader board on the palm-rest assembly. 4.

  • Page 46: Dc-In Port

    Steps 1. Using the alignment post, place the power button with optional fingerprint reader on the palm-rest and keyboard assembly. 2. Replace the single screw (M1.6x2.5) to secure the power button with optional fingerprint reader to the palm-rest and keyboard assembly.

  • Page 47: Installing The Dc-In Port

    Steps 1. Remove the two screws (M2.5x5) and (M2.5x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Open the left display hinge at an angle of 90 degrees. 3. Disconnect the DC-in port cable from the system board. 4.
  • Page 48 Steps 1. Place the DC-in port on the palm-rest and keyboard assembly. 2. Replace the single screw (M2x3) that secures the DC-in port to the palm-rest and keyboard assembly. 3. Connect the DC-in port cable to the system board. 4. Using the alignment posts, close the left display hinge. 5.

  • Page 49: Touchpad

    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the WLAN. About this task The figure indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1.

  • Page 50: Installing The Touchpad

    5. Remove the adhesive tape from the touchpad. 6. Open the latch, and disconnect the touchpad cable from the system board. 7. Remove the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 8. Lift the touchpad, along with the cable, off the palm-rest and keyboard assembly. Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 51: Display Assembly

    5. Replace the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 6. Slide the touchpad cable onto its connector on the system board and close the latch to secure the cable. 7. Adhere the adhesive tape, and route the speaker cable on the palm-rest and keyboard assembly. 8.
  • Page 52 Removing and installing components...
  • Page 53 Steps 1. Locate the display cable and display hinges on your computer. 2. Peel the tape that secures the display cable to the system board. 3. Open the latch, and disconnect the display cable from the system board. 4. Remove the two screws (M2.5x5) and (M2.5x4) that secure the left-display hinge to the system board. 5.

  • Page 54: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the component and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 55 Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palm-rest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Replace the two screws (M2.5x5) and (M2.5x4) that secure the left-display hinge to the system board. 5.

  • Page 56: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery (3 cell) battery (6 cell). 4. Remove the WLAN. 5. Remove the memory module. 6.

  • Page 57: Installing The System Board

    Steps 1. Remove two screws (M2.5x5) and (M2.5x4), and lift the right display hinge. 2. Peel the tape that secures the display cable to the system board. 3. Open the latch, and disconnect the display cable from the system board. 4.
  • Page 58 About this task The figure indicates the location of the system board and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 59 Steps 1. Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the system board to the palm-rest and keyboard assembly. 3.

  • Page 60: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery (3 cell) battery (6 cell). 4. Remove the WLAN. 5. Remove the memory module.

  • Page 61: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure. Steps Place the palm-rest and keyboard assembly on a flat surface.

  • Page 62: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 63: Chapter 4: System Setup

    Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: •...

  • Page 64: One Time Boot Menu

    • Removable Drive (if available) • STXXXX Drive NOTE: XXXX denotes the SATA drive number. • Optical Drive (if available) • SATA Hard Drive (if available) • Diagnostics NOTE: Choosing Diagnostics, displays the SupportAssist screen. The boot sequence screen also displays the option to access the System Setup screen. One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately.

  • Page 65: Boot Configuration

    Table 3. Overview Option Description ○ AC Adapter • Processor Information ○ Processor Type ○ Maximum Clock Speed ○ Minimum Clock Speed ○ Current Clock Speed ○ Core Count ○ Processor ID ○ Processor L2 Cache ○ Processor L3 Cache ○...

  • Page 66: Integrated Devices

    Table 4. Boot configuration (continued) Option Description Secure Boot Mode Changes to the Secure Boot operation mode modifies the behavior of Secure Boot to allow evaluation of UEFI driver signatures. The options are: • Deployed Mode—By default, this option is enabled. •...

  • Page 67: Storage

    Storage Table 6. Storage options Option Description SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller. The options are: • Disabled • AHCI • RAID On—By default, the RAID On option is enabled. NOTE: SATA is configured to support RAID mode.

  • Page 68: Connection Options

    Connection options Table 8. Connection Option Description Wireless Device Enable Allows you to enable or disable the internal wireless devices. The options are: • WLAN • Bluetooth Both the options are enabled by default. Enable UEFI Network Stack This controls the on-board LAN controller. It allows pre-OS and early operating system networking features to use any enabled NICs when UEFI networking protocols are installed and available, and can be used without the PXE being turned on.

  • Page 69: Security

    Support By default, the option Enable USB Wake Support is disabled. Wake on Dell USB- Allows you to connect a Dell USB-C Dock to wake the system from standby C Dock mode. By default, the option Wake on Dell USB-C Dock is enabled.

  • Page 70: Password

    Table 10. Security (continued) Option Description Clear - This option is disabled by default. SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protection. SMM Security Mitigation - By default, this option is enabled. Data Wipe on Next Boot Allows BIOS to queue up data wipe cycle for storage device(s) connected to the motherboard on the next reboot.

  • Page 71: Update And Recovery

    Table 11. Security (continued) Option Description Upper Case Letter When enabled, this field reinforces password must contain at least one upper capital letter. Lower Case Letter When enabled, this field reinforces password must contain at least one lower capital letter. Digit When enabled, this field reinforces password must contain at least one-digit number.

  • Page 72: System Management

    BIOSConnect - By default, this option is enabled. Dell Auto OS Recovery The Auto OS Recovery threshold setup options control the automatic flow for SupportAssist System Threshold Resolution Console and for Dell OS Recovery Tool. The options are: • •...

  • Page 73: Keyboard

    Keyboard Table 14. Keyboard Option Description Numlock Enable Allows you to enable or disable Numlock function when the system boots. Enable Numlock This option is enabled by default. Fn Lock Options Allows you to change the function key settings. Fn Lock Mode This option is enabled by default.

  • Page 74: Pre-Boot Behavior

    Pre-boot behavior Table 15. Pre-boot behavior Option Description Adapter Warnings This option displays warning messages during boot when adapters with little power capacity are detected. • Enable Adapter Warnings — this option is enabled by default Warnings and Errors This option causes the boot process to only pause when warnings and errors are detected rather than stop, prompt, and wait for user input.

  • Page 75: Performance

    Table 16. Connection (continued) Option Description • Bluetooth Both the options are enabled by default. Enable UEFI Network Stack Allows you to control the onboard LAN controller. It allows pre-OS and early operating system networking features to use any enabled NICs when UEFI networking protocols are installed and available.

  • Page 76: System Logs

    System logs Table 18. System Logs Option Description BIOS Event Log Allows you to either keep and clear the BIOS event log. Clear BIOS Event Log The options are: • Keep - This option is enabled by default. • Clear Thermal Event Log Allows you to either keep and clear the Thermal event log.

  • Page 77: Chapter 5: Troubleshooting

    Troubleshooting Built-in self-test (BIST) About this task There are three different types of BIST to check the performance of display, power rail, and system board. These tests are important to evaluate if an LCD or System board needs a replacement. 1.

  • Page 78: Display Panel Power Rail Built-In Self-Test (L-Bist)

    Display panel power rail built-in self-test (L-BIST) About this task Next steps L-BIST (LCD Power Rail Test) is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST isolates if the LCD is receiving power from the system board. L-BIST checks if the system board is supplying power to the LCD by performing an LCD Power Rail test.

  • Page 79: Outcome

    Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow in the lower-right corner to go to the page listing.

  • Page 80: Recovering The Operating System

    Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.

  • Page 81: Flashing The Bios

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/...
  • Page 82 Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Troubleshooting...

  • Page 83: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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