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HP ProLiant DL585 Maintenance And Service Manual
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HP ProLiant DL585 Maintenance And Service Manual

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HP ProLiant DL585 Server
Maintenance and Service Guide
February 2005 (Fourth Edition)
Part Number 358708-004

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Summary of Contents for HP ProLiant DL585

  • Page 1 HP ProLiant DL585 Server Maintenance and Service Guide February 2005 (Fourth Edition) Part Number 358708-004...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Processor............................2-14 Memory Options............................2-16 Hard Drive Blanks........................... 2-19 Hot-Plug SCSI Hard Drives ........................2-20 Drive Replacement Precautions......................2-20 Power Supply Blank ..........................2-22 Hot-Plug Power Supplies ........................2-23 Hot-Plug Fans............................2-24 HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 4 ROM Override Switch (SW5) .................4-20 Non-Maskable Interrupt (NMI) Switch.....................4-21 Rear Unit Identification LED Switch.......................4-22 Chapter 5 Troubleshooting If the Server Does Not Start........................5-2 Diagnostic Steps............................5-4 Problems After Initial Boot........................5-9 Troubleshooting a Failed Processor......................5-11 HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 5 Removing the SCSI backplane ......................2-40 2-35 Locating the battery on the system board ..................2-41 2-36 Removing the battery from the system board ................... 2-42 2-37 Unscrewing the thumbscrews and sliding the system board............. 2-44 HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 6 QuickFind Diagnostic Display LEDs ....................4-7 Hot-Plug SCSI Hard Drive LEDs......................4-9 Hot-Plug SCSI Hard Drive LED Combinations................4-10 Hot-Plug Fan LED..........................4-11 4-10 Hot-Plug Power Supply LEDs......................4-12 4-11 NIC LEDs............................4-13 4-12 Battery-Backed Write Cache Enabler LEDs ..................4-14 HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 7 Is the External Health LED Green? ....................5-5 Is the Internal Health LED Green? ..................... 5-6 Is the Monitor Displaying Information? ..................... 5-8 Problems After Initial Boot......................... 5-9 Troubleshooting Resources....................... 5-13 Server Specifications .......................... 6-1 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 9: About This Guide

    Improper repairs can create conditions that are hazardous. Audience Assumptions This guide is for service technicians. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazard in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
  • Page 10 CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 11: Where To Go For Additional Help

    The server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with Insight Manager. Telephone Numbers For the name of the nearest HP authorized reseller: • In the United States, call 1-800-345-1518. •...

  • Page 12: Illustrated Parts Catalog

    HP’s customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.

  • Page 13: Mechanical Components Exploded View

    Illustrated Parts Catalog Mechanical Components Exploded View Figure 1-1: Mechanical components exploded view HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 14: Mechanical Components Spare Parts List

    U320 10K* Power supply blank 233685-001 267133-001 Power supply, 800 W, hot-plug 192147-001 192201-001 Power supply, 870 W, hot-plug 192147-002 192201-002 (2.6 GHz model) Power cord retainer kit* 313825-001 * Not shown HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 15: System Components Exploded View

    Illustrated Parts Catalog System Components Exploded View Figure 1-2: System components exploded view HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 16: System Components Spare Parts List

    359126-002 359770-001 Processor, 2.2 GHz 359126-003 359771-001 Processor, 2.4 GHz 351926-104 371755-001 Processor, 2.6 GHz 382281-006 382043-001 Reserved * Not shown ** Mixing processor speeds or cache sizes is not supported. continued HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 17 284499-002 313215-001 (square-hole rack)* Rack-mounting hardware kit (round- 287528-B21 291895-001 hole rack)* optional Cable kit, AC filter cable assembly* 243671-001 Torx screwdriver, T-15* 107473-001 199630-001 Return kit* 273444-001 279645-001 *Not shown continued HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 18 1-GB, PC2700 (DDR SDRAM)* 331562-051 367167-001 2-GB, PC2700 (DDR SDRAM)* 331563-051 367553-001 512-MB, PC3200 (DDR SDRAM)* 373028-051 378913-001 1-GB, PC3200 (DDR SDRAM)* 373029-051 378914-001 2-GB, PC3200 (DDR SDRAM)* 373030-051 378915-001 *Not shown HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 19: Proliant Dl585 Family Spare Parts

    ** All SKUs will begin shipping with Power Supply spare part number 192201-002 in January of 2005. *** All SKUs will begin shipping with Processor Power Module (PPM) spare part number 383337-001 in February 2005. This PPM is backward compatible with 365873-001. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 20: Model Dl585R01 02.2Ghz, 2Gb Pc2100, Sku 356820-Xx1

    ** All SKUs will begin shipping with Power Supply spare part number 192201-002 in January of 2005. *** All SKUs will begin shipping with Processor Power Module (PPM) spare part number 383337-001 in February 2005. This PPM is backward compatible with 365873-001. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 21: Model Dl585R02 02.6Ghz, 2Gb Pc3200, Sku 380125-Xx1

    Note: * All SKUs except 380125-xx1 will start shipping with Processor Memory Board spare part number 382596-001 in February of 2005. ** All SKUs will begin shipping with Power Supply spare part number 192201-002 in January of 2005. 1-10 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 22: Removal And Replacement Procedures

    • Be sure that you are properly grounded (earthed) when touching a static-sensitive component or assembly. • Avoid touching pins, leads, or circuitry. • Use nonconductive field service tools. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 23: Server Warnings And Cautions

    CAUTION: Do not operate the server for extended periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 24: Preparation Procedures

    • Extend the server from the rack. If you are performing service procedures in an HP, Compaq branded, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

  • Page 25: Powering Down The Server

    (2) 5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button. 6. Disconnect the power cords. The system is now without power. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 26: Locating And Removing The Torx T-15 Tool

    1. Locate the Torx T-15 tool on the back of the server. 2. Slide the tool upward out of the retaining clips. Figure 2-2: Removing the Torx T-15 tool HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 27: Extending The Server From The Rack

    1. Loosen the thumbscrews that secure the server to the front of the rack. Figure 2-3: Loosening the front panel thumbscrews 2. Extend the server on the rack rails until the server rail-release latches engage. Figure 2-4: Extending the server from the rack HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 28: Sliding The Server Into The Rack

    3. After performing the installation or maintenance procedure, press the rail-release levers at the front of both server rails and slide the server into the rack. Figure 2-5: Sliding the server into the rack 4. Secure the server by tightening the thumbscrews. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 29: Removing The Access Panel

    1. Place the access panel on top of the server with the latch open. Allow the panel to extend past the rear of the server approximately 1.25 cm (0.5 in). 2. Push down on the latch. The access panel slides to a closed position. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 30: Removing The Server From The Rack

    4. Press the rail release levers on the rails and slide the server off the rack rails. Figure 2-7: Removing the server from the rack 5. Place the server on a sturdy, level surface. Reverse steps to install the server into the rack. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 31: Processor Memory Boards

    CAUTION: Update the ROM to be sure that the system ROM recognizes the new processor you are installing. For the most recent ROMPaq, refer to the HP website and follow the support link on the product website.

  • Page 32: Locating The Processor Memory Boards

    Table 2-1: Processor Memory Boards Item Description Processor memory board slot 1 (processor) Processor memory board slot 2 (boot processor) Processor memory board slot 3 (air baffle) Processor memory board slot 4 (air baffle) HP ProLiant DL585 Server Maintenance and Service Guide 2-11...

  • Page 33: Removing A Processor Memory Board

    3. Remove the access panel. Refer to “R emoving the Access Panel” earlier in this chapter. 4. Remove the processor memory board. Figure 2-9: Removing a processor memory board Reverse the steps to install a processor memory board. 2-12 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 34: Processor Power Module (Ppm)

    4. Remove the processor memory board. Refer to “Proces sor Memory Boards” earli er in this chapter. 5. Remove the PPM from the processor memory board. Figure 2-10: Removing a PPM Reverse the steps to install a PPM. HP ProLiant DL585 Server Maintenance and Service Guide 2-13...

  • Page 35: Processor

    3. Remove the access panel. Refer to “R emoving the Access Panel” earlier in this chapter. 4. Remove the processor memory board. Refer to “Proces sor Memory Boards” earli er in this chapter. 5. Remove the processor heatsink. Figure 2-11: Removing the processor heatsink 2-14 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 36: Removing A Processor

    Removal and Replacement Procedures 6. Remove the processor. Figure 2-12: Removing a processor IMPORTANT: Align the processor to the socket before installing it. Reverse the steps to install a processor. HP ProLiant DL585 Server Maintenance and Service Guide 2-15...

  • Page 37: Memory Options

    333 MHz. NOTE: If all four banks (eight DIMM slots) are populated with PC2700 DIMMs, the maximum memory clock speed will be 266 MHz. Figure 2-13: DIMM slots 2-16 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 38: Four Dimm Slots

    NOTE: PC3200 DIMMs are only supported by processor memory boards with four DIMM slots. Figure 2-14: Four DIMM slots Table 2-3: Processor Memory Board Memory Banks with four DIMM slots Slot Bank 5 - 6 Bank 1 7 - 8 Bank 2 HP ProLiant DL585 Server Maintenance and Service Guide 2-17...

  • Page 39: Removing A Dimm

    Figure 2-15: Removing a DIMM IMPORTANT: Be sure all DIMM retention clips are in the closed/locked position before reinstalling processor memory board into the system. Reverse steps to install a DIMM. 2-18 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 40: Hard Drive Blanks

    2. Pull the drive blank out of the drive cage (2). Figure 2-16: Removing a drive blank NOTE: Keep the blank for future use. Reverse the steps to replace a drive blank. HP ProLiant DL585 Server Maintenance and Service Guide 2-19...

  • Page 41: Hot-Plug Scsi Hard Drives

    Also, do not power up the server before powering up the drive enclosure. If these ordering rules are not followed, the Smart Array controller may mark the drives in this enclosure as failed, resulting in permanent data loss. 2-20 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 42: Removing A Hot-Plug Scsi Hard Drive

    3. Slide the drive out of the cage (3). Figure 2-17: Removing a hot-plug SCSI hard drive IMPORTANT: Always populate hard drive bays starting with the lowest SCSI ID. Reverse the steps to replace a hot-plug SCSI hard drive. HP ProLiant DL585 Server Maintenance and Service Guide 2-21...

  • Page 43: Power Supply Blank

    3. Remove the power supply blank from the server (3). Figure 2-18: Removing a power supply blank NOTE: Keep the power supply blank for future use. Reverse the steps to replace the power supply blank. 2-22 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 44: Hot-Plug Power Supplies

    3. Pull on the lever to release the power supply (2). 4. Remove the power supply from the server (3). Figure 2-19: Removing a hot-plug power supply Reverse the steps to replace the hot-plug power supply. HP ProLiant DL585 Server Maintenance and Service Guide 2-23...

  • Page 45: Hot-Plug Fans

    3. Identify the malfunctioned fan by checking for an amber LED on the QuickFind Diagnostic Display or on the failed fan. 4. Remove the malfunctioned fan. Figure 2-20: Removing a hot-plug fan 2-24 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 46: Universal Media Drives

    2. Use the Torx T-15 tool to press the appropriate ejection button, and pull the universal media drive out of the universal media bay. Refer to “Locating and Removing the Torx T-15 Tool” e arlier in this chapter. Figure 2-21: Removing a drive from bay 1 HP ProLiant DL585 Server Maintenance and Service Guide 2-25...

  • Page 47: Removing A Drive From Bay 2

    IMPORTANT: For the diskette drive to be bootable, it must be installed in the top universal media drive bay. For the CD-ROM or DVD-ROM drive to be bootable, it must be installed in the bottom universal media drive bay. 2-26 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 48: Front Bezel

    4. Using the T-15 Torx tool, remove the six screws on the exterior of the chassis (1) and the two screws on the interior of the chassis next to the universal media drive bays (2). Figure 2-23: Removing the exterior and interior chassis screws HP ProLiant DL585 Server Maintenance and Service Guide 2-27...

  • Page 49: Disengaging The Locking Tabs And Removing The Front Bezel

    5. Using a flathead screwdriver, disengage the locking tabs on the bezel from underneath the chassis (1). 6. Remove the front bezel (2). Figure 2-24: Disengaging the locking tabs and removing the front bezel Reverse the steps to replace the front bezel. 2-28 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 50: Power Button/Led Assembly

    4. Unplug the cable from the diagnostic display board (1). 5. Push on the locking tab until the opposite side comes out (2). Figure 2-25: Removing the power button/LED assembly Reverse the steps to replace the power button/LED assembly. HP ProLiant DL585 Server Maintenance and Service Guide 2-29...

  • Page 51: Pci-X Expansion Boards

    Slot 5 Eighth bus 100 MHz Slot 6 Eighth bus 100 MHz Slot 7 Third bus 100 MHz Slot 8 Third bus 100 MHz Note: All PCI-X slots are 64-bit, 3.3-V keyed. 2-30 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 52: Performance Balancing

    Populate slots across different buses before populating two slots on the same bus. For more information about PCI-X bus architecture and numbering, refer to the white paper, PCI Bus Numbering in a Windows NT Environment, on the HP website at: www.hp.com...

  • Page 53: Removing An Expansion Board

    Removal and Replacement Procedures 8. Remove the board from the slot (3). Figure 2-27: Removing an expansion board Reverse the steps to replace an expansion board. 2-32 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 54: Scsi Cables

    4. Disconnect the SCSI cables from the SCSI backplane. 5. Disconnect the SCSI cables from the PCI-X expansion boards. Figure 2-28: Disconnecting the SCSI cables Reverse the steps to replace or install the SCSI cables. HP ProLiant DL585 Server Maintenance and Service Guide 2-33...

  • Page 55: Front Fan Cage

    8. Remove the hot-plug fans in the front fan cage. Refer to “Hot-Plug Fans” earli er in this chapter. 9. Lift the front fan cage from the chassis (2). Figure 2-29: Removing the front fan cage Reverse the steps to replace the front fan cage. 2-34 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 56: Pass-Through Board

    9. Lift the pass-through board straight up and out of the chassis (2). Figure 2-30: Removing the pass-through board NOTE: Align the board with connectors on both ends and press simultaneously when installing. Reverse the steps to replace the pass-through board. HP ProLiant DL585 Server Maintenance and Service Guide 2-35...

  • Page 57: Diagnostic Display Board And Lightpipe

    Figure 2-31: Removing the diagnostic display board and lightpipe 13. Lift the board out gently, being careful of the universal media drive bay connector. Reverse the steps to replace the diagnostic display board and lightpipe. 2-36 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 58: Rear Fan Cage

    5. Loosen the two thumbscrews that secure the rear fan cage to the chassis (1). 6. Remove the rear fan cage from the chassis (2). Figure 2-32: Removing the rear fan cage Reverse the steps to replace the rear fan cage. HP ProLiant DL585 Server Maintenance and Service Guide 2-37...

  • Page 59: Battery-Backed Write Cache Assembly

    6. Remove the PCI-X expansion boards. Refer to “PCI -X Expansion Boards” earli er in this chapter. 7. Remove the front fan cage. Refer to “F ront Fan Cage” earlier in this chapter. 2-38 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 60: Removing The Bbwc Enabler And 5I Plus Bbwc Module

    Module. Unplugging the cable deletes all the data in the cache. 9. Remove the BBWCE. Figure 2-33: Removing the BBWC enabler and 5i Plus BBWC Module Reverse the steps to replace the BBWC Enabler and 5i Plus BBWC Module. HP ProLiant DL585 Server Maintenance and Service Guide 2-39...

  • Page 61: Scsi Backplane

    5. Disconnect any SCSI cables from the SCSI backplane. Refer to “S CSI Cables” earlier in this chapter. 6. Loosen the thumbscrew (1). 7. Remove the SCSI backplane from the chassis (2). Figure 2-34: Removing the SCSI backplane Reverse the steps to replace the SCSI backplane. 2-40 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 62: System Battery

    CAUTION: Do not dispose of batteries, battery packs, and accumulators with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to either HP or an authorized service provider. To remove the battery: 1.

  • Page 63: Removing The Battery From The System Board

    6. Install the new battery. 7. Install the access panel. 8. Restore the server to its operating position in the rack. 9. Run the RBSU to reconfigure the system if the settings were lost. 2-42 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 64: System Board

    4. Extend the server from the rack. Refer to “Extending the Server from the Rack” earlier in this chapter. Although not required, HP recommends removing the server from the rack for best performance. See “Removing the Server from the Rack” ea rlier in this chapter.

  • Page 65: Unscrewing The Thumbscrews And Sliding The System Board

    16. Slide the system board toward the front of the unit. Figure 2-37: Unscrewing the thumbscrews and sliding the system board IMPORTANT: When handling the system board, place your hands only on the two handles. 2-44 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 66: Removing The System Board From The Chassis

    Reverse the steps to replace the system board. IMPORTANT: The server serial number must be re-entered through RBSU after replacing the system board. Refer to the “Re-entering the Server Serial Number” section. HP ProLiant DL585 Server Maintenance and Service Guide 2-45...

  • Page 67: Ac Filter Cable Assembly

    4. Extend the server from the rack. Refer to “Extending the Server from the Rack” earlier in this chapter. Although not required, HP recommends removing the server from the rack for best performance. See “Removing the Server from the Rack” ea rlier in this chapter.

  • Page 68: Cutting The Cable Tie-Wraps

    16. Remove the seven cable clips: a. Lift to disengage the cable clip (1). b. Slide the clip forward, and lift it off the chassis (2). Figure 2-40: Removing the cable clips HP ProLiant DL585 Server Maintenance and Service Guide 2-47...

  • Page 69: Removing The Power Supply Connectors

    21. Slide the assembly into the chassis, and then lift the assembly out of the chassis (2). Figure 2-42: Removing the AC filters Reverse the steps to replace the AC filter cable assembly. 2-48 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 70: Re-Entering The Server Serial Number

    5. Press the Escape key to close the menu. 6. Press the Escape key to exit RBSU. 7. Press the F10 key to confirm exiting RBSU. The server will automatically reboot. HP ProLiant DL585 Server Maintenance and Service Guide 2-49...

  • Page 71: Diagnostic Tools

    HP hardware in a network Management CD or the Insight environment. Insight Manager Manager User Guide. reports hardware fault conditions (both failure and pre-failure) and collects data for reporting and graphing. HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 72 Configure ports and IRQs, if required ROMPaq Utility The ROMPaq Utility checks the Run this utility from the SmartStart system and provides a choice of CD included with the server. available ROM revisions and controller firmware. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 73: Server Component Identification

    Server Component Identification This chapter explains the location and function of system connectors, internal and external LEDs, and system switches. Connectors Use this section to identify system connectors for service procedures. HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 74: Rear Panel

    Integrated Lights-Out Manager connector USB connector 1 USB connector 2 Rear Unit Identification button and LED Keyboard connector Mouse connector Video connector Serial connector NIC 2 NIC 1 AC inlet 1(primary) AC inlet 2 (optional) HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 75: Scsi Backplane Board

    Server Component Identification SCSI Backplane Board Figure 4-2: SCSI backplane board connectors Table 4-2: SCSI Backplane Board Connectors Item Description SCSI channel A SCSI simplex/duplex switch (default = duplex) SCSI channel B HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 76: Processor Memory Board

    Figure 4-3: DIMM slots Table 4-3: Processor Memory Board Memory Banks Slot Bank 1 - 2 Bank 1 3 - 4 Bank 2 5 - 6 Bank 3 7 - 8 Bank 4 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 77: Processor And Processor Power Module

    Server Component Identification Processor and Processor Power Module Figure 4-4: Processor and processor power module Table 4-4: Processor and Processor Power Module Item Description Processor Power Module Processor and heatsink HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 78: Leds

    Amber = Redundant power supply failure Off = System off Power Green = On Amber = Off (auxiliary power only) Off = Power cord not attached to the server or power supply failure HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 79: Quickfind Diagnostic Display

    Off = normal PPM power failure. If problem persists, replace PPM. module On = attention required If the PPM and the BRD LEDs are both on, there is a configuration error. continued HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 80 • Be sure that the server environment meets posted requirements. For information about server environment requirements refer to the HP ProLiant DL585 Server User Guide on the www.hp.com/support documentation CD or at DIMM Off = normal DIMM failure or configuration error. Refer to the IML or POST messages.

  • Page 81: Hot-Plug Scsi Hard Drive

    On = Drive is part of an array and is currently working Flashing = Online activity Off = No online activity Fault status On = Drive failure Flashing = Fault-process activity Off = No fault-process activity HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 82: Hot-Plug Scsi Hard Drive Led Combinations

    The drive is online and configured as part of an array. On or Do not remove the drive. Removing a drive during flashing this process will cause data loss. The drive is online and being accessed. 4-10 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 83: Hot-Plug Fan

    The hot-plug fan LED indicates the following conditions: Table 4-9: Hot-Plug Fan LED LED Status Description Power is not applied to the fan Green Power is applied to the fan and the fan is functional Amber Fan failure HP ProLiant DL585 Server Maintenance and Service Guide 4-11...

  • Page 84: Hot-Plug Power Supplies

    No AC power No AC power to power supply -Or- Power supply failure AC power present Blinking System in standby mode Power supply on and working properly Blinking Power supply current limit exceeded 4-12 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 85: Nic Leds

    Status Activity LED Green On or flashing = network activity Off = no network activity Link LED Green On = linked to the network Off = not linked to the network HP ProLiant DL585 Server Maintenance and Service Guide 4-13...

  • Page 86: Battery-Backed Write Cache Enabler

    If neither LED blinks after 15 seconds, it is safe to remove the cable from the battery module. When the server is on, review the POST message before plugging or unplugging the cable from the module. 4-14 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 87: Internal Diagnostic Display

    For more information on 5i Plus, refer to the Smart Array 5i Plus Controller User Guide NOTE: System defaults to iLO codes when powered off with SW1 and SW2 both off. HP ProLiant DL585 Server Maintenance and Service Guide 4-15...

  • Page 88: System Board Switches

    • System ID switch (SW4) • iLO/ Redundant ROM Override switch (SW5) This section provides figures and tables to identify the locations, positions, functions, and settings for each of these switches. 4-16 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 89: System Maintenance Switch (Sw3)

    Both settings enable you Closed (on) to read from and write to The diskette drive boots regardless of the the diskette after the configuration. system completes the boot sequence. continued HP ProLiant DL585 Server Maintenance and Service Guide 4-17...
  • Page 90 NVRAM is invalid, and configuration is lost. Reserved Reserved CAUTION: When maintenance mode is turned on (the maintenance switch is set to on/closed) and the system is powered up, NVRAM configuration is invalidated. 4-18 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 91: System Id Switch (Sw4)

    Server Component Identification System ID switch (SW4) Figure 4-14: System ID switch (SW4) Table 4-15: System ID Switch (SW4) Position Description Reserved Reserved Reserved HP ProLiant DL585 Server Maintenance and Service Guide 4-19...

  • Page 92: Ilo/Redundant Rom Override Switch (Sw5)

    Open (off) security administrator full access to Normal override the iLO processor. Closed (on) Override Redundant Forces booting from the Open (off) bootblock redundant bootblock Normal select Closed (on) Redundant bootblock (ROM) 4-20 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 93: Non-Maskable Interrupt (Nmi) Switch

    The Server is equipped with an NMI switch that, when pushed, performs a memory dump before performing a hard reset. Figure 4-16: Non-Maskable Interrupt (NMI) switch HP ProLiant DL585 Server Maintenance and Service Guide 4-21...

  • Page 94: Rear Unit Identification Led Switch

    Figure 4-17: Rear Unit Identification LED switch Table 4-17: Rear Unit ID Switch (1) LED Status Description On (blue) The switch is activated The switch is deactivated Flashing The system is being remotely accessed 4-22 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 95: Troubleshooting

    Component Identification.” For a more detailed discussion of troubleshooting techniques, diagnostic tools, error messages, and preventative maintenance, refer to the HP Servers Troubleshooting Guide included on the Documentation CD that ships with the server. WARNING: A risk of personal injury exists from hazardous energy levels. The...

  • Page 96: If The Server Does Not Start

    LEDs. NOTE: For more information about the location and status of LEDs, refer to Chapter 4, “Server Component Identification.” For more information about power, refer to the HP Servers Troubleshooting Guide. 4. Check the interlock LEDs on the hood label. If any LEDs are amber, reseat the component.
  • Page 97 Troubleshooting c. Copyright information d. Processor initialization e. Multi-initiator configuration IMPORTANT: Select the multi-initiator configuration utility (CRTL-A) only to support HP storage and clustering options. PXE initialization g. Option ROMs h. SCSI devices 10. The operating system loads to complete the boot process.

  • Page 98: Diagnostic Steps

    LED assembly and the properly to the removable media board. removable media board. The front panel LED assembly has Refer to the HP Servers Troubleshooting Guide for further failed. options. If these solutions do not solve the problem, contact an authorized service provider for assistance.
  • Page 99 Replace the power supply. Contact an authorized service provider for replacement parts and service. Refer to Table 5-5 if the external health LED is green. Note: For LED locations and functions, refer to Chapter 4, “Server Component Identification.” HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 100 Contact an authorized service provider for replacement parts and service. Check the interlock LEDs on top of the front A component is not properly seated. access panel. Be sure that all components are seated securely. continued HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 101 Inspect the iLO logs for any temperature-related warnings. If the internal health LED is green, refer to Table 5-6. Note: For LED locations and functions, refer to Chapter 4, “Server Component Identification.” HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 102 If these steps do not solve the problem, contact an authorized service provider for assistance. Video is available for diagnosis. Determine the next action by observing POST progress and error messages. Refer to the HP Servers Troubleshooting Guide for a complete description of each POST error message.

  • Page 103: Problems After Initial Boot

    Once the server has passed POST, you may still encounter errors, such as an inability to load the operating system. Use Table 5-7 to troubleshoot server installation problems that occur after the initial boot. Refer to the HP Servers Troubleshooting Guide for more information. Table 5-7: Problems After Initial Boot Problem...
  • Page 104 CAUTION: The System Erase Utility causes loss of all configuration information, as well as loss of existing data on all connected hard drives. Please read the appropriate section and the associated warning in the HP Servers Troubleshooting Guide before performing this operation.

  • Page 105: Troubleshooting A Failed Processor

    4. If this does not resolve the problem, replace the original processor boards in slot 1 and slot 2 with two known good processor boards. If the system still fails to boot, replace the system board. HP ProLiant DL585 Server Maintenance and Service Guide 5-11...

  • Page 106: Four-Processor Memory Board Configuration

    Go through the steps in the 2P description above to isolate. 6. If all processor boards work, run two at a time and 4P still does not work, a link on the system board is probably bad. Replace the system board. 5-12 HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 107: Other Information Resources

    This guide resides on the Documentation CD that ships with the server. To be sure that you have the most up-to-date copy of the HP Servers Troubleshooting Guide document, visit the product website at www.hp.com.

  • Page 108: Specifications

    10° to 35°C (50° to 95°F) Non-operating -30° to 60°C (-20° to 140°F) Relative humidity (non-condensing) Operating 20% to 80% Non-operating 5% to 90% Maximum wet bulb temperature 38.7°C (101.7°F) Heat dissipation 3900 BTU/Hr HP ProLiant DL585 Server Maintenance and Service Guide...

  • Page 109: Index

    4-2 expansion slots 2-30 USB 4-2 PCI-X technology 2-30 video 4-2 front bezel, removing and replacing 2-27 front fan cage, removing and replacing 2-34 front panel thumbscrews, loosening 2-6 HP ProLiant DL585 Server Maintenance and Service Guide Index-1...
  • Page 110 5-8 installing battery 2-42 processor memory boards 2-12, 2-14 opening access panel 2-8 installing system battery 2-42 operating systems, installation problems 5-10 Integrated Lights-Out (iLO), described 3-2 overheating, caution 2-23 Index-2 HP ProLiant DL585 Server Maintenance and Service Guide...
  • Page 111 2-7 system board warning 2-7 iLO/ Redundant ROM Override switch RBSU See ROM-Based Setup Utility (SW5) 4-20 rear fan cage, removing and replacing 2-37 removing and replacing 2-43 switches 4-16 HP ProLiant DL585 Server Maintenance and Service Guide Index-3...
  • Page 112 PCI-X bus numbering 2-31 installation problems 5-9, 5-10 work area recommendations 2-1 memory problems 5-9 wrist strap, using 2-1 new hardware added 5-10 NVRAM problems 5-8 problems after initial boot 5-9 Index-4 HP ProLiant DL585 Server Maintenance and Service Guide...

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