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Epson WF R8591 User Manual
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Epson WF R8591 User Manual

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User's Guide
NPD5100-04 EN

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Summary of Contents for Epson WF R8591

  • Page 1 User's Guide NPD5100-04 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ EPSON Scan software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
  • Page 4 User's Guide Trademarks ❏ Bitstream is a registered trademark of Bitstream Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions. ❏ Swiss is a trademark of Bitstream Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.
  • Page 5 ❏ Intel ® is a registered trademark of Intel Corporation. ❏ General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

  • Page 6: Table Of Contents

    User's Guide Contents Contents Status Menu......41 Copyright Loading Paper Trademarks Paper Handling Precautions....42 Available Paper and Capacities.
  • Page 7 Maintenance Box..... . 121 Using Epson iPrint..... . . 83 Checking the Status of the Remaining Ink Using AirPrint.
  • Page 8 Power Does Not Turn Off....180 Epson Connect Service..... 149 LCD Screen Gets Dark.
  • Page 9 Printer.......196 Contacting Epson Support....232 Operation Sounds Are Loud.

  • Page 10: About This Manual

    User's Guide About This Manual About This Manual Introduction to the Manuals The latest versions of the following manuals are available from the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe) ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer. This manual may not be included depending on model and region.

  • Page 11: Descriptions Used In This Manual

    Descriptions Used in this Manual ❏ Screenshots of the printer driver and the EPSON Scan (scanner driver) screens are from Windows 8.1 or Mac OS X v10.9.x. The content displayed on the screens varies depending on the model and situation.

  • Page 12: Important Instructions

    User's Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer. ❏...

  • Page 13: Printer Advisories And Warnings

    User's Guide Important Instructions ❏ Be careful when you handle used ink supply units, as there may be some ink around the ink supply port. ❏ If ink gets on your skin, wash the area thoroughly with soap and water. ❏...

  • Page 14: Advisories And Warnings For Using The Printer With A Wireless Connection

    User's Guide Important Instructions ❏ Do not insert objects through the slots in the printer. ❏ Do not put your hand inside the printer during printing. ❏ Do not touch the white flat cable inside the printer. ❏ Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause fire.

  • Page 15: Protecting Your Personal Information

    User's Guide Important Instructions ❏ Make absolutely sure both stands are attached securely, otherwise the printer may fall. ❏ Secure the printer or the optional paper cassette unit to the cabinet using the two attachments and screws supplied with the cabinet. ❏...

  • Page 16: Administrator Settings

    You cannot change settings without entering the password. This password is also required when you make settings using Web Config or EpsonNet Config. Important: Do not forget the password. If you forget the password, contact Epson support. 1. Enter Setup from the home screen. 2. Select Admin Settings > Admin Password.
  • Page 17 User's Guide Administrator Settings Use Web Config to configure restriction settings on a computer. See the Administrator's Guide for more details. After configuring settings on the computer, enable the user restriction feature on the printer. Select Setup > System Administration > Security Settings > Access Control from the home screen, and then enable it.

  • Page 18: Printer Basics

    User's Guide Printer Basics Printer Basics Part Names and Functions ADF (Automatic Document Feeder) cover (F) Open when removing jammed originals in the ADF. ADF edge guides Feeds originals straight into the printer. Slide to the edges of the originals. ADF input tray (F) Feeds originals automatically.
  • Page 19 User's Guide Printer Basics Cabinet Optional cabinet. Stores paper or other consumables. Edge guides Feeds the paper straight into the printer. Slide to the edges of the paper. Paper support Supports loaded paper. Rear paper feed (B1) Loads paper. Feeder guard Prevents foreign substance from entering the printer.
  • Page 20 User's Guide Printer Basics Document cover Blocks external light while scanning. Scanner glass Scans placed originals. Control Panel Operates the printer. External interface USB port Connects memory devices. Print head Fires ink. Front cover (A) Open when removing jammed paper inside the printer.
  • Page 21 User's Guide Printer Basics Rear cover 2 (D2) Remove when removing jammed paper. AC inlet Connects the power cord. Rear cover 1 (D1) Open when replacing the maintenance box or maintenance rollers, or removing jammed paper. Rear cover (E) Open when replacing the maintenance rollers or removing jammed paper.

  • Page 22: Control Panel

    User's Guide Printer Basics Control Panel Buttons and Lights Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Pauses the current job and allows you to interrupt another job. Press this button again to restart a paused job.
  • Page 23 User's Guide Printer Basics Press this icon to view operating instructions such as how to load paper, and how to place originals. Turns on when originals are placed in the ADF. Turns on when ink is running low or the maintenance box is nearly full. Press the button, and then select Printer Information to check the status.

  • Page 24: Icons Displayed On The Software Keyboard Of The Lcd Screen

    User's Guide Printer Basics Related Information “Notification of Unprocessed Received Faxes” on page 118 & “Memory Full Error Occurs” on page 193 & Icons Displayed on the Software Keyboard of the LCD Screen You can enter characters and symbols by using the software keyboard screen when you register a contact, make network settings, and so on.
  • Page 25 User's Guide Printer Basics Menu Settings and Explanations Layout With Border Copies with a border around the edges. 2-up Copies multiple page originals onto one sheet. When placing originals in the ADF, insert them into the feeder from the top or 4-up left edge.

  • Page 26: Scan Mode

    User's Guide Printer Basics Menu Settings and Explanations Layout Order Select the copy layout for multiple pages when you have selected 2-up or 4-up as the Layout setting. Scan Order Select which page of a booklet to scan when you have selected Split Pages as the Layout setting. Remove Shadow Removes shadows that appear in the center of copies when copying a booklet or that appear around copies when copying thick paper.
  • Page 27 User's Guide Printer Basics Menu Settings and Explanations Location Communication Select the communication mode. Mode Location Enter a folder path in which to save the scanned image. User Name Enter a user name for the specified folder. Password Enter a password for the specified folder. Connection Mode Select the connection mode.

  • Page 28: Fax Mode

    User's Guide Printer Basics Menu Settings and Explanations Resolution Select the scanning resolution. Scan Area Select the scan area. Auto Cropping: Crops the white space around the text or image when scanning. Max Area: Scans at the maximum scan area of the scanner glass or the ADF. 2-Sided Scans both sides of the original.

  • Page 29: Memory Device Mode

    User's Guide Printer Basics Menu Settings and Explanations Send Fax Later See the pages that describe these features for more details. Polling Receive Polling Send Store Fax Data Fax Report Fax Settings List Prints the current fax settings. Fax Log Prints a transmission report automatically after you send a fax.

  • Page 30: Setup Mode

    First Page on Top: Prints from the last page of a file. Image Adjustments Enhance Select the image correction method. On: Enhances the image automatically by using Epson's unique image analysis and image processing technology. P.I.M.: Adjusts the image by using your camera's PRINT Image Matching or Exif Print information.
  • Page 31 Wi-Fi Direct Status Email Server Status Displays the current email server settings. Epson Connect Displays whether or not the printer is registered and connected to Epson Status Connect or Google Cloud Print service. See the Epson Connect portal website for more details.

  • Page 32: System Administration

    Admin Password Set, change, or reset the administrator password. If you forget the password, contact Epson support. Lock Setting You need to enter an administrator password when you enter the System Administration settings and when you change the settings of Eco Mode, Presets, and the contacts.
  • Page 33 Advanced Setup See the Network Guide for more details. Epson Connect You can suspend or resume the Epson Connect or Google Could Print service, or cancel using the Services services (restore the default settings). See the Epson Connect portal website for more details.
  • Page 34 User's Guide Printer Basics Menu Settings and Explanations Security Settings Access Control Requires the administrator password to operate the printer. Select whether or not to allow jobs that do not have the necessary authentication information. Delete All Deletes all saved confidential jobs. Confidential Jobs Eco Mode The following Eco mode settings are available.
  • Page 35 User's Guide Printer Basics Menu Settings and Explanations Paper Source Settings Rear Paper Feed Priority Feeds paper from the rear paper feed on a priority basis. A4/Letter Auto Switching Feeds paper from the paper source set as A4 size when there is no paper source set as Letter, or feeds from the paper source set as Letter size when there is no paper source set as A4.
  • Page 36 User's Guide Printer Basics Menu Settings and Explanations Send Settings Auto Rotation An A4 size original placed in the ADF or on the scanner glass with its long edge facing to the left is sent as an A3 size fax. Enabled: The printer rotates the scanned image to send it at A4 size.
  • Page 37 User's Guide Printer Basics Menu Settings and Explanations Output Settings Fax Output You can set to save received documents in the inbox, on a memory device, or on a computer, or forward the documents. Auto Reduction Reduces large received documents to fit on the paper in the paper source. Reducing may not always be possible depending on the received data.
  • Page 38 User's Guide Printer Basics Menu Settings and Explanations Basic Settings Fax Speed Select the fax transmission speed. We recommend selecting Slow(9,600bps) when a communication error occurs frequently, when sending/receiving a fax to/from abroad, or when you are using an IP (VoIP) phone service. Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by telephone line noise.
  • Page 39 User's Guide Printer Basics Related Information “Fax Mode” on page 28 & “Saving and Forwarding Received Faxes” on page 112 & “Sending Multiple Faxes to the Same Recipient at Once (Batch Send)” on page 109 & “Making Basic Fax Settings” on page 102 &...

  • Page 40: Contacts Mode

    User's Guide Printer Basics Menu Settings and Explanations PCL Menu Font Source Resident: Select to use a preinstalled font on the printer. Download: Select to use a font you have downloaded. Font Number Select the default font number for the default font source. The available number varies depending on the settings you made.

  • Page 41: Presets Mode

    User's Guide Printer Basics Menu Description View Select whether to display all contacts or the contacts for each feature only. LDAP allows you to search in the contacts registered in the LDAP server. Presets Mode You can register frequently used copy, fax, and scan settings as presets. To register a preset, select Presets from the home screen, select Add New, and then select the feature for which you want to register a contact.

  • Page 42: Loading Paper

    Related Information “Printer Specifications” on page 198 & Available Paper and Capacities Epson recommends using genuine Epson paper to ensure high-quality printouts. Genuine Epson Paper Note: Genuine Epson paper is not available when printing with the Epson universal printer driver.
  • Page 43 Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ When printing on genuine Epson paper at a user defined size, only Standard or Normal print quality settings are available.
  • Page 44 User's Guide Loading Paper Commercially Available Paper Media Name Size Loading Capacity (Sheets or Envelopes) 2-Sided Printing Paper Paper Rear Paper Front Cassette 1 Cassette 2 Feed Paper Feed to 4 Slot Plain paper A3, B4 Auto, Up to the line under the *1*2 Manual symbol inside the edge...

  • Page 45: List Of Paper Types

    Control Panel Printer Driver PostScript Printer Epson Universal Driver Printer Driver Copy paper, Plain plain papers plain papers Plain Plain paper Epson Bright White Ink Jet Paper Letterhead Letterhead Letterhead Letterhead Letterhead Recycled paper Recycled Recycled Recycled Recycled Colored paper...

  • Page 46: Loading Paper In The Paper Cassette

    User's Guide Loading Paper Media Name Media Type Control Panel Printer Driver PostScript Printer Epson Universal Driver Printer Driver Epson Matte Paper- Matte Epson Matte Epson Matte Heavyweight Epson Photo Quality Ink Jet Paper Thick paper Thick-Paper Thick-Paper Thick Thick...
  • Page 47 User's Guide Loading Paper 2. Slide the front edge guide to its maximum position, and then slide the side edge guides to adjust to the paper size you want to use. 3. Load paper with the printable side facing down, and then slide the front edge guide to the edge of the paper. Important: Do not load more than the maximum number of sheets specified for the paper.

  • Page 48: Loading Paper In The Rear Paper Feed

    User's Guide Loading Paper 7. Slide out the output tray. Related Information “Paper Handling Precautions” on page 42 & “Available Paper and Capacities” on page 42 & Loading Paper in the Rear Paper Feed 1. Open the feeder guard and pull out the paper support. 2.
  • Page 49 User's Guide Loading Paper 3. Load paper at the center of the rear paper feed with the printable side facing up. Important: ❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line just under the symbol inside the edge guide.

  • Page 50: Loading Paper In The Front Paper Feed Slot

    User's Guide Loading Paper Note: ❏ Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may decline. ❏ You can use pre-punched paper under the following conditions. Automatic 2-sided printing is not available for pre- punched paper.
  • Page 51 User's Guide Loading Paper 1. Slide out the output tray. 2. Slide the edge guides to adjust to the paper size you want to use. 3. Insert the paper with the printable side facing down until the printer partially pulls in the paper. Important: ❏...

  • Page 52: Loading Envelopes And Precautions

    User's Guide Loading Paper “Available Paper and Capacities” on page 42 & Loading Envelopes and Precautions Envelopes can only be loaded in the rear paper feed. Load envelopes short edge first at the center with the flap facing down, and slide the edge guides to the edges of the envelopes. ❏...
  • Page 53 User's Guide Loading Paper Related Information “List of Paper Types” on page 45 &...

  • Page 54: Placing Originals

    User's Guide Placing Originals Placing Originals Place originals on the scanner glass or the ADF. Use the scanner glass for originals that the ADF does not support. You can scan multiple originals and both sides of the originals at the same time with the ADF. Available Originals for the ADF Available Paper Sizes A6 landscape/A5 to Ledger (Maximum 297 ×...
  • Page 55 User's Guide Placing Originals 3. Place the originals in the center of the ADF, facing up. Important: Do not load originals above the line just under the symbol inside the ADF edge guide. Note: You can place originals smaller than A4 size with the long edge facing toward the ADF. 4.

  • Page 56: Placing Originals On The Scanner Glass

    User's Guide Placing Originals Placing Originals on the Scanner Glass Caution: Be careful not to trap your fingers when closing the document cover. Otherwise you may be injured. Important: When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass. 1.
  • Page 57 User's Guide Placing Originals Note: ❏ A range of 1.5 mm from the edges of the scanner glass is not scanned. ❏ When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. 4.

  • Page 58: Managing Contacts

    User's Guide Managing Contacts Managing Contacts Registering a contacts list allows you to easily enter destinations. You can register up to 200 entries, and you can use the contacts list when you enter a fax number, enter a destination for attaching a scanned image to an email, and saving a scanned image to a network folder.

  • Page 59: Registration And Backup Of Contacts Using A Computer

    Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 60: Printing

    User's Guide Printing Printing Printing from the Control Panel You can print data stored on a memory device, such as a USB flash drive, directly. 1. Load paper in the printer. 2. Insert a memory device into the printer's external interface USB port. 3.

  • Page 61: Authenticating Users In The Printer Driver When User Feature Restriction Is Enabled (For Windows Only)

    User's Guide Printing Authenticating Users in the Printer Driver when User Feature Restriction Is Enabled (for Windows Only) When the user feature restriction is enabled, a user ID and password are required to print. Register the user ID and password in the printer driver. If you do not know the password, contact your printer administrator. 1.
  • Page 62 User's Guide Printing 5. Select Preferences or Properties to access the printer driver window. 6. Make the following settings. ❏ Paper Source: Select the paper source in which you loaded the paper. ❏ Document Size: Select the paper size you set in the application. ❏...

  • Page 63: Printing Basics - Mac Os X

    User's Guide Printing Printing Basics - Mac OS X Note: Operations differ depending on the application. See the application's help for details. 1. Load paper in the printer. 2. Open the file you want to print. 3. Select Print from the File menu or another command to access the print dialog. If necessary, click Show Details or to expand the print window.

  • Page 64: Printing On 2-Sides

    Printing 5. Select Print Settings from the pop-up menu. Note: On Mac OS X v10.8.x or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 65 Printing on 2-Sides - Windows Note: ❏ Manual 2-sided printing is available when EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 66 User's Guide Printing Note: ❏ Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density Adjustment window and for Quality on the Main tab. ❏ For manual 2-sided printing, the Print Density Adjustment setting is not available. 7.

  • Page 67: Printing Several Pages On One Sheet

    User's Guide Printing Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper. Printing Several Pages on One Sheet - Windows 1. Load paper in the printer. 2. Open the file you want to print. 3.

  • Page 68: Printing To Fit The Paper Size

    User's Guide Printing 5. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. 6. Set the other items as necessary. 7. Click Print. Related Information “Loading Paper in the Paper Cassette” on page 46 &...

  • Page 69: Printing Multiple Files Together (For Windows Only)

    User's Guide Printing Related Information “Loading Paper in the Paper Cassette” on page 46 & “Loading Paper in the Rear Paper Feed” on page 48 & “Loading Paper in the Front Paper Feed Slot” on page 50 & “Printing Basics - Windows” on page 61 &...

  • Page 70: Enlarged Printing And Making Posters (For Windows Only)

    User's Guide Printing 1. Load paper in the printer. 2. Open the file you want to print. 3. Access the printer driver window. 4. Select Job Arranger Lite on the Main tab. 5. Click OK to close the printer driver window. 6.
  • Page 71 User's Guide Printing 5. Click Settings, make the appropriate settings, and then click OK. 6. Set the other items on the Main and More Options tabs as necessary, and then click OK. 7. Click Print. Related Information “Loading Paper in the Paper Cassette” on page 46 &...
  • Page 72 User's Guide Printing 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back.
  • Page 73 User's Guide Printing 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
  • Page 74 User's Guide Printing 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 75 User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.

  • Page 76: Printing Using Advanced Features

    User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing Using Advanced Features This section introduces a variety of additional layout and printing features available on the printer driver. Related Information “Windows Printer Driver” on page 151 &...

  • Page 77: Printing A Reduced Or Enlarged Document

    Mac OS X Access the print dialog. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to...

  • Page 78: Printing Using A Postscript Printer Driver

    User's Guide Printing Printing an Anti-Copy Pattern (for Windows Only) You can print documents with invisible letters such as "Copy". These letters appear when the document is photocopied so that the copies can be distinguished from the original. You can also add your own anti-copy pattern.
  • Page 79 User's Guide Printing 4. Select the orientation you set in the application as the Orientation on the Layout tab. 5. Make the following settings on the Paper/Quality tab. ❏ Paper Source: Select the paper source in which you loaded the paper. ❏...

  • Page 80: Printing Using A Postscript Printer Driver - Mac Os X

    User's Guide Printing 6. Click Advanced, make the following settings, and then click OK. ❏ Paper Size: Select the paper size you set in the application. ❏ Color Mode: Select to print in full color or monochrome. 7. Click OK. 8.
  • Page 81 User's Guide Printing 3. Access the print dialog. 4. Make the following settings. ❏ Printer: Select your printer. ❏ Paper Size: Select the paper size you set in the application. ❏ Orientation: Select the orientation you set in the application. 5.
  • Page 82 User's Guide Printing 6. Select Printer Features from the pop-up menu, select Quality as the Feature Sets setting, and then select the type of paper you loaded as the MediaType setting. 7. Select Color as the Feature Sets setting, and then select the setting for Color Mode. 8.

  • Page 83: Setting Items For The Postscript Printer Driver

    Using Epson iPrint Epson iPrint is an application that allows you to print photos, documents, and Web pages from a smart device such as a smartphone or tablet. You can use either local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing externally over the internet.
  • Page 84 Displays photos and documents you selected. Starts printing. Note: To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes. Related Information “Epson Connect Service”...

  • Page 85: Using Airprint

    User's Guide Printing Using AirPrint AirPrint allows you to wirelessly print to your AirPrint-enabled printer from your iOS device using the latest version of iOS and from your Mac OS X v10.7.x or later. Note: See the AirPrint page of the Apple website for more details. 1.

  • Page 86: Canceling Printing - Windows

    User's Guide Printing 2. Select Job Monitor > Print Job. Ongoing jobs and jobs that are standing by are shown in the list. 3. Select the job that you want to cancel. 4. Press Cancel. Canceling Printing - Windows 1. Access the printer driver window. 2.

  • Page 87: Copying

    User's Guide Copying Copying 1. Load paper in the printer. 2. Place the originals. 3. Enter Copy from the home screen. 4. Enter the number of copies by using the numeric keypad. 5. Press Layout, and then select the appropriate layout. 6.

  • Page 88: Scanning

    User's Guide Scanning Scanning Scanning Using the Control Panel Scanning to an Email You can send scanned image files by email directly from the printer through a pre-configured email server. Before using this feature, you need to configure the email server. You can specify the email address by entering directly, but it may be easier if you register the email address in the contacts list first.

  • Page 89: Scanning To A Network Folder Or Ftp Server

    User's Guide Scanning “Configuring an Email Server” on page 229 & “Managing Contacts” on page 58 & “Placing Originals” on page 54 & “Scan Mode” on page 26 & “Presets Mode” on page 41 & “Scanning Using Document Capture Pro (for Windows Only)” on page 90 &...

  • Page 90: Scanning To A Memory Device

    “Scan Mode” on page 26 & “Presets Mode” on page 41 & Scanning to the Cloud You can send scanned images to cloud services using Epson Connect. See the Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) Scanning Using Document Capture Pro (for Windows Only) You can scan the original using the settings specified in Document Capture Pro.

  • Page 91: Scanning To A Computer (Wsd)

    User's Guide Scanning 1. Place the originals. 2. Enter Scan from the home screen. 3. Select Document Capture Pro. 4. Press Select Computer, and then select the computer registered to the job in Document Capture Pro. Note: ❏ If you select Option > Network Scanning Settings, and enable Protect with password in Document Capture Pro, enter a password.

  • Page 92: Scanning From A Computer

    User's Guide Scanning Scanning from a Computer Scan using the scanner driver "EPSON Scan". See the EPSON Scan help for an explanation of each setting item. Authenticating Users when Using Access Control in EPSON Scan (for Windows Only) When the access control function is enabled for a printer, you need to enter a user ID and password when scanning.
  • Page 93 User's Guide Scanning 3. Select Office Mode from the Mode list. 4. Make the following settings on the Main Settings tab. ❏ Document Source: Select the document source in which you placed your original. ❏ Size: Select the size of your original. ❏...

  • Page 94: Scanning In Professional Mode

    Security tab, and then make settings. Related Information “Placing Originals” on page 54 & “EPSON Scan (Scanner Driver)” on page 153 & Scanning in Professional Mode You can scan images while adjusting the quality and color. This mode is recommended for advanced users.
  • Page 95 User's Guide Scanning 3. Select Professional Mode from the Mode list. 4. Make the following settings. ❏ Document Source: Select the document source in which you placed your original. ❏ Auto Exposure Type: Select the exposure type that suits your original. ❏...

  • Page 96: Scanning From Smart Devices

    Scanning from Smart Devices Epson iPrint is an application that allows you to scan photos and documents from a smart device, such as a smartphone or tablet, that is connected to the same wireless network as your printer. You can save the scanned data on a smart device or to Cloud services, send it by email, or print it.
  • Page 97 Displays the screen where you can save scanned data to a smart device or Cloud services. Displays the screen where you can send scanned data by email. Displays the screen where you can print scanned data. Related Information “Using Epson iPrint” on page 83 &...

  • Page 98: Faxing

    User's Guide Faxing Faxing Setting Up a Fax Connecting to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and PBX (Private Branch Exchange) telephone systems. You may not be able to use the printer with the following phone lines or systems. ❏...
  • Page 99 User's Guide Faxing Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Related Information “Making Settings for a PBX Phone System” on page 103 &...
  • Page 100 User's Guide Faxing Note: If your DSL modem is not equipped with a built-in DSL filter, connect a separate DSL filter. Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏...
  • Page 101 User's Guide Faxing 1. Remove the cap from the EXT. port on the back of the printer. 2. Connect the phone device and the EXT. port with a phone cable.

  • Page 102: Making Basic Fax Settings

    User's Guide Faxing Important: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
  • Page 103 User's Guide Faxing Note: ❏ Distinctive ring services, offered by many telephone companies (the service name differs by company), allows you to have several phone numbers on one phone line. Each number is assigned a different ring pattern. You can use one number for voice calls and another for fax calls.

  • Page 104: Sending Faxes

    User's Guide Faxing 1. Enter Setup from the home screen. 2. Select System Administration > Fax Settings > Basic Settings > Line Type. 3. Select PBX. 4. On the Access Code screen, select Use. 5. Press the Access Code field, enter the external access code used for your phone system, and then press the enter key at the bottom-right of the screen.
  • Page 105 User's Guide Faxing 3. Specify the recipient. ❏ To enter manually: Enter numbers using the numerical keypad on the control panel or the LCD screen, and then press the enter key at the bottom-right of the screen. ❏ To select from the contacts list: Press Contacts, press the check box to add a check mark to a contact, and then press Proceed.

  • Page 106: Various Ways Of Sending Faxes

    User's Guide Faxing Related Information “Placing Originals” on page 54 & “Fax Mode” on page 28 & “Checking Fax Jobs” on page 118 & “Managing Contacts” on page 58 & “Presets Mode” on page 41 & Sending Faxes Dialing from the External Phone Device You can send a fax by dialing using the connected telephone when you want to talk over the phone before sending a fax, or when the recipient's fax machine does not switch to the fax automatically.
  • Page 107 User's Guide Faxing 4. Specify the recipient. 5. When you hear a fax tone, press Send/Receive, and then press Send. Note: When receiving a fax from a fax polling service, and you hear the audio guidance, follow the guidance to make the printer operations.
  • Page 108 User's Guide Faxing 1. Place the originals. 2. Enter Fax from the home screen. 3. Press Menu, select Store Fax Data, and then enable the function. 4. Press Menu, select Fax Send Settings, and then make settings such as the resolution and the sending method as necessary.

  • Page 109: Sending A Fax From A Computer

    User's Guide Faxing From the home screen, select Fax > Menu > Fax Send Settings > Direct Send > On. Sending a Fax Preferentially (Priority Send) You can send an urgent document ahead of the other faxes waiting to be sent. From the home screen, select Fax >...

  • Page 110: Receiving Faxes

    User's Guide Faxing Related Information “PC-FAX Driver (Fax Driver)” on page 154 & “FAX Utility” on page 155 & Receiving Faxes Setting Receiving Mode You can set Receive Mode using the Fax Setting Wizard. When you set up the fax feature for the first time, we recommend using the Fax Setting Wizard.

  • Page 111: Various Ways Of Receiving Faxes

    User's Guide Faxing Various Ways of Receiving Faxes Receiving Faxes Manually When you connect a telephone and set the Receive Mode setting of the printer to Manual, follow the steps below to receive faxes. 1. When the telephone rings, pick up the handset. 2.

  • Page 112: Saving And Forwarding Received Faxes

    User's Guide Faxing Receiving Faxes by Polling (Polling Receive) You can receive a fax stored on another fax machine by dialing the fax number. Use this feature to receive a document from a fax information service. However, if the fax information service has an audio guidance feature that you need to follow to receive a document, you cannot use this feature.
  • Page 113 User's Guide Faxing Saving Received Faxes in the Inbox You can set to save received faxes in the printer's inbox. Up to 100 documents can be saved. If you use this feature, received documents are not automatically printed. You can view them on the printer's LCD screen and print only when needed.

  • Page 114: Saving Received Faxes On A Computer

    User's Guide Faxing 5. Press Menu, select whether to print or delete the document you have viewed, and then follow the on-screen instructions. Important: If the printer runs out of memory, receiving and sending faxes may be disabled. Delete documents that you have already read or printed.

  • Page 115: Forwarding Received Faxes

    User's Guide Faxing First, you need to use FAX Utility to make the setting. Install FAX Utility on the computer. Important: ❏ Set the printer's receive mode to Auto. ❏ Try not to let your computer enter sleep mode. If the computer is left in sleep mode or if it is turned off, the printer temporarily saves received documents and may result in a memory full error that disables sending and receiving faxes.
  • Page 116 User's Guide Faxing Note: ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be forwarded. ❏ Before you use this feature, make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from System Administration >...

  • Page 117: Using Other Faxing Features

    User's Guide Faxing “Checking the Received Faxes on the LCD Screen” on page 113 & “Notification of Unprocessed Received Faxes” on page 118 & “Scanning to an Email” on page 88 & “Scanning to a Network Folder or FTP Server” on page 89 &...

  • Page 118: Setting Security For Faxing

    User's Guide Faxing Related Information “Fax Mode” on page 28 & “Fax Settings” on page 35 & Setting Security for Faxing You can make security settings to prevent sending a fax to the wrong recipient, or prevent received documents from being leaked or lost. You can also delete backed-up fax data. 1.
  • Page 119 User's Guide Faxing Received Fax Output Setting Unprocessed Status Saving on a computer There are received documents that have not been saved on the computer because the computer is in sleep mode or for other reasons. Forwarding There are received documents that have not been forwarded or failed to be forwarded : When you have set none of the fax output settings, or when you have set to print received documents while saving them in an external memory device or a computer.
  • Page 120 User's Guide Faxing Checking the Received Documents in the Inbox You can check received documents stored in the printer's inbox. 1. Press the button. 2. Select Job Storage and then select Inbox. Note: Press Menu to display menus for printing or deleting all the documents in the inbox. 3.

  • Page 121: Replacing Ink Supply Units And Other Consumables

    1. Access the printer driver window. 2. Click EPSON Status Monitor 3 on the Maintenance tab, and then click Details. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...

  • Page 122: Ink Supply Unit Codes

    Ink Supply Unit Codes Epson recommends the use of genuine Epson ink supply units. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior.
  • Page 123 User's Guide Replacing Ink Supply Units and Other Consumables ❏ Do not remove the transparent seal from the ink supply area; otherwise the ink supply unit may become unusable. ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏...

  • Page 124: Replacing Ink Supply Units

    User's Guide Replacing Ink Supply Units and Other Consumables Consumption of Ink ❏ To maintain optimum print head performance, some ink is consumed from all ink supply units not only during printing but also during maintenance operations such as print head cleaning. ❏...
  • Page 125 User's Guide Replacing Ink Supply Units and Other Consumables 3. Lift up the ink supply unit. Note: If you cannot lift up the ink supply unit, pull the handle forward. 4. Unpack the new ink supply unit from its package. Important: Do not touch the sections shown in the illustration.
  • Page 126 User's Guide Replacing Ink Supply Units and Other Consumables Note: If there is protective material attached to the bottom of the ink supply unit, remove it. The shape and number of protective materials and where they are attached are subject to change without notice. 5.

  • Page 127: Maintenance Box Code

    “Ink Supply Unit Codes” on page 122 & “Ink Supply Unit Handling Precautions” on page 122 & Maintenance Box Code Epson recommends the use of a genuine Epson maintenance box. The following is the code for the genuine Epson maintenance box. T6712...

  • Page 128: Maintenance Box Handling Precautions

    Replace the maintenance box when you are promoted to do so. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing.
  • Page 129 User's Guide Replacing Ink Supply Units and Other Consumables 2. Open rear cover 1. 3. Remove the used maintenance box. 4. Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the bag shut.

  • Page 130: Maintenance Rollers Codes

    User's Guide Replacing Ink Supply Units and Other Consumables Maintenance Rollers Codes Epson recommends the use of genuine Epson maintenance rollers. The following are the codes. Maintenance rollers of paper cassette 1: S990011 Maintenance rollers of paper cassette 2 to 4: S990021...
  • Page 131 User's Guide Replacing Ink Supply Units and Other Consumables 4. Turn the printer around, and open rear cover 1. 5. Pull out rear cover 2. 6. Remove the cover inside the back of the printer.
  • Page 132 User's Guide Replacing Ink Supply Units and Other Consumables 7. Slide out the two used maintenance rollers, and remove them. 8. Insert two new maintenance rollers until they click into place. Note: Insert the maintenance rollers by rolling them so that you can insert them smoothly. 9.

  • Page 133: Replacing Maintenance Rollers In Paper Cassette 2 To 4

    User's Guide Replacing Ink Supply Units and Other Consumables 11. Install the new maintenance roller in the paper cassette. 12. Hold down the maintenance roller firmly. 13. Insert rear cover 2, close rear cover 1, and then insert the paper cassette. 14.
  • Page 134 User's Guide Replacing Ink Supply Units and Other Consumables 1. Remove the new maintenance rollers from their package. Important: ❏ The maintenance rollers for the paper cassette 1 and paper cassette 2 to 4 are different. Check the direction of arrow on the center of the maintenance rollers, and make sure the maintenance rollers are the ones for paper cassette 2 to 4.
  • Page 135 User's Guide Replacing Ink Supply Units and Other Consumables 4. Turn the printer around, and then open the printer's rear cover. 5. Remove the screws by a screwdriver and remove the cover on the rear of inside the printer.
  • Page 136 User's Guide Replacing Ink Supply Units and Other Consumables 6. Slide out two used maintenance rollers, and remove both of them. 7. Insert two new maintenance rollers until they click into place. Note: Insert the maintenance rollers by rolling them so that you can insert them smoothly. 8.

  • Page 137: Temporarily Printing With Black Ink

    ❏ Type of paper: plain papers, Envelope ❏ Color: Grayscale ❏ EPSON Status Monitor 3: Enabled (for Windows only) Because this feature is only available for approximately five days, replace the expended ink supply unit as soon as possible.

  • Page 138: Temporarily Printing With Black Ink - Windows

    Replacing Ink Supply Units and Other Consumables Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.

  • Page 139: Temporarily Printing With Black Ink

    User's Guide Replacing Ink Supply Units and Other Consumables 6. Click Print. 7. Click Print in Black in the window displayed. Related Information “Loading Paper in the Paper Cassette” on page 46 & “Loading Paper in the Rear Paper Feed” on page 48 &...

  • Page 140: Conserving Black Ink When The Black Ink Is Low (For Windows Only)

    ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 141: Improving Print And Scan Quality

    We recommend to turn off the printer. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, always turn the printer off by pressing the button.

  • Page 142: Checking And Cleaning The Print Head - Windows

    User's Guide Improving Print and Scan Quality ❏ There are broken lines or missing segments: The print head nozzles may be clogged. Go to the next step. 6. Follow the on-screen instructions to clean the print head. 7. When cleaning is finished, print the nozzle check pattern again. Repeat cleaning and printing the pattern until all lines are printed completely.

  • Page 143: Aligning The Print Head

    User's Guide Improving Print and Scan Quality 1. Turn off the printer, and then press the button and the button at the same time to display the confirmation window. 2. Follow the on-screen instructions to run the power ink flushing feature. Note: If you cannot run this feature, solve the problems that are displayed in the window.

  • Page 144: Aligning The Print Head - Windows

    User's Guide Improving Print and Scan Quality ❏ Vertical Alignment: Find and enter the number for the most solid pattern in each group. ❏ Horizontal Alignment: Find and enter the number for the least separated or overlapping pattern in each group.

  • Page 145: Cleaning The Paper Path For Ink Smears

    Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint. 1. Load the cleaning sheet that came with the Epson genuine paper in the rear paper feed. 2. Enter Setup from the home screen.

  • Page 146: Cleaning The Adf

    User's Guide Improving Print and Scan Quality Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly, clean the ADF. Important: Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. 1.
  • Page 147 User's Guide Improving Print and Scan Quality 3. Open the document cover. 4. Clean the part that is shown in the illustration. Note: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.

  • Page 148: Cleaning The Scanner Glass

    User's Guide Improving Print and Scan Quality Cleaning the Scanner Glass When the copies or scanned images are smeared or scuffed, clean the scanner glass. Important: Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. 1.

  • Page 149: Applications And Network Service Information

    Applications and Network Service Information Epson Connect Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. The features available on the Internet are as follows.

  • Page 150: Running Web Config On Windows

    IPv6: http://[the printer's IP address]/ Examples: IPv4: http://192.168.100.201/ IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Related Information “Using Epson iPrint” on page 83 & Running Web Config on Windows When connecting a computer to the printer using WSD, follow the steps below to run Web Config.

  • Page 151: Necessary Applications

    User's Guide Applications and Network Service Information Necessary Applications Windows Printer Driver The printer driver is an application that controls the printer according to the print commands from other applications. Making settings on the printer driver provides the best printing results. You can also check the status of the printer or keep it in top operating condition using the printer driver utility.

  • Page 152: Mac Os X Printer Driver

    See the online help for explanations of the setting items. 4. Click OK. Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3. 1. Access the printer driver window. 2. Click Extended Settings on the Maintenance tab.

  • Page 153: Epson Scan (Scanner Driver)

    The availability of these settings varies by model. Related Information “Temporarily Printing with Black Ink” on page 137 & EPSON Scan (Scanner Driver) EPSON Scan is an application for controlling scanning. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image.

  • Page 154: Document Capture Pro (For Windows Only)

    Enter the application name in the search charm, and then select the displayed icon. ❏ Except for Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Click the start button, and select All Programs or Programs > EPSON > EPSON Scan > EPSON Scan. Starting on Mac OS X Note: EPSON Scan does not support the Mac OS X fast user switching feature.

  • Page 155: Fax Utility

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS X ❏...

  • Page 156: Epson Software Updater

    User's Guide Applications and Network Service Information EPSON Software Updater EPSON Software Updater is an application that checks for new or updated software on the internet and installs it. You can also update the printer's firmware and manual. Note: Windows Server operating systems are not supported.

  • Page 157: Uninstalling Applications - Mac Os X

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer...

  • Page 158: Installing Applications

    If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Go > Applications > Epson Software, select the application you want to uninstall, and then drag it to the trash icon.
  • Page 159 User's Guide Applications and Network Service Information 3. Connect the printer to the computer with a USB cable, and then turn on the printer. Note: For Windows Vista/Windows XP, when the Found New Hardware screen appears, click Ask me again later. 4.
  • Page 160 4. Insert the software disc that came with the printer into the computer, and download the "Driver/PostScript/ eppsnt.inf " file. Note: If your computer does not have a CD/DVD drive, download the printer driver from the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/...

  • Page 161: Installing The Epson Universal Printer Driver (For Windows Only)

    “Setting the Optional Paper Cassette Unit in the Printer Driver - Mac OS X” on page 228 & Installing the Epson Universal Printer Driver (for Windows Only) The Epson universal printer driver is a universal PCL6 compatible print driver that comes with the following features: ❏ It supports basic print functions needed for business situations.

  • Page 162: Updating Applications And Firmware

    Do not turn off the computer or the printer while updating. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website.

  • Page 163: Solving Problems

    If the error message is still displayed after turning the power off and on again, contact Epson support. Printer error. For details, see your The printer may be damaged. Contact Epson or an authorised Epson documentation. service provider to request repairs. However, non-printing features such as scanning are available.

  • Page 164: Error Code On The Status Menu

    1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. Related Information “Contacting Epson Support” on page 232 &...
  • Page 165 User's Guide Solving Problems Code Problem Solution ❏ Select Setup > System Administration > Clear Collated printing has failed due to a lack of available memory. Internal Memory Data > Clear Font and Macro, and then clear the fonts and the macros that you have downloaded.
  • Page 166 User's Guide Solving Problems Code Problem Solution Available memory is running low. Try the methods below to reduce the size of the print job. ❏ Lower the print quality and the resolution. ❏ Change the format setting. ❏ Reduce the number of images, letters or fonts used in the print job.
  • Page 167 User's Guide Solving Problems Code Problem Solution An error occurred while saving the data to the If the external device is accessed from a computer, memory device. wait for a while and then try again. The memory is full. Wait until other ongoing jobs are finished. ❏...
  • Page 168 User's Guide Solving Problems Code Problem Solution ❏ Increase the storage space in the specified folder. There is not enough storage space available in the specified folder. ❏ Reduce the number of documents. ❏ Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.

  • Page 169: Checking The Printer Status - Windows

    User's Guide Solving Problems Code Problem Solution ❏ Select Setup > System Administration > Wi-Fi/ A communication error has occurred. Network Settings > Advanced Setup > Email Server > Server Settings to check the email server settings. You can check the cause of the error by running connection check.

  • Page 170: Checking Printer Status - Mac Os X

    Solving Problems 2. Click EPSON Status Monitor 3 on the Maintenance tab, and then click Details. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...

  • Page 171: Removing Jammed Paper From The Front Cover (A)

    User's Guide Solving Problems Removing Jammed Paper from the Front Cover (A) 1. Open the front cover. 2. Remove the jammed paper. Important: Do not touch the parts inside the printer. Doing so may cause a malfunction. 3. Close the front cover. Note: If any torn pieces of paper remain, select Setup >...

  • Page 172: Removing Jammed Paper From The Front Paper Feed Slot (B2)

    User's Guide Solving Problems Removing Jammed Paper from the Front Paper Feed Slot (B2) 1. Remove the output tray and pull out the paper cassette. 2. Pull the lever. The cover comes off. 3. Remove the jammed paper.

  • Page 173: Removing Jammed Paper From The Paper Cassette (C1/C2/C3/C4)

    User's Guide Solving Problems 4. Reattach the cover. 5. Insert the paper cassette, and then set the output tray. Removing Jammed Paper from the Paper Cassette (C1/C2/C3/C4) Note: If the optional cabinet and the paper cassette units are installed, do not pull out two or more paper cassettes at the same time.

  • Page 174: Removing Jammed Paper From Rear Cover 1 (D1) And Rear Cover 2 (D2)

    User's Guide Solving Problems 2. Remove the jammed paper. 3. Insert the paper cassette. Removing Jammed Paper from Rear Cover 1 (D1) and Rear Cover 2 (D2) 1. Open rear cover 1. 2. Remove the jammed paper.
  • Page 175 User's Guide Solving Problems Note: If you cannot remove the paper, pull rear cover 2 a little. 3. Pull out rear cover 2. 4. Remove the jammed paper. 5. Insert rear cover 2. 6. Close rear cover 1.

  • Page 176: Removing Jammed Paper From The Rear Cover (E)

    User's Guide Solving Problems Removing Jammed Paper from the Rear Cover (E) 1. Open the rear cover. 2. Remove the jammed paper. 3. Close the rear cover. Removing Jammed Paper from the ADF (F) Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. Otherwise you may be injured.
  • Page 177 User's Guide Solving Problems 1. Raise the lever and open the ADF cover. 2. Remove the jammed paper. 3. Close the ADF cover.
  • Page 178 User's Guide Solving Problems 4. Open the document cover. 5. Remove the jammed paper. 6. Close the document cover.

  • Page 179: Paper Does Not Feed Correctly

    User's Guide Solving Problems 7. Raise the ADF input tray, and then remove the jammed paper. Paper Does Not Feed Correctly Check the following if the paper jams, paper feeds at a slant, several sheets of paper feed at a time, no paper feeds, or paper is ejected.

  • Page 180: Original Does Not Feed In The Adf

    User's Guide Solving Problems Related Information “Environmental Specifications” on page 203 & “Available Paper and Capacities” on page 42 & “Paper Handling Precautions” on page 42 & “Loading Paper in the Paper Cassette” on page 46 & “Loading Paper in the Rear Paper Feed” on page 48 &...

  • Page 181: Printer Does Not Print

    User's Guide Solving Problems Printer Does Not Print Check the following if the printer does not operate or prints nothing. ❏ When the user feature restriction is enabled, a user ID and password are required to print. If you do not know the password, contact your printer administrator.
  • Page 182 ❏ Try to use genuine Epson ink supply units. This product is designed to adjust colors based on the use of genuine Epson ink supply units. The use of non-genuine ink supply units may cause print quality to decline.

  • Page 183: Copy Quality Is Poor

    User's Guide Solving Problems “Checking and Cleaning the Print Head” on page 141 & “Aligning the Print Head” on page 143 & “Available Paper and Capacities” on page 42 & Copy Quality Is Poor Check the following if uneven colors, smears, dots, or straight lines appear in the copied image. ❏...

  • Page 184: Paper Is Smeared Or Scuffed

    User's Guide Solving Problems “Loading Paper in the Front Paper Feed Slot” on page 50 & “Placing Originals” on page 54 & “Cleaning the Scanner Glass” on page 148 & “Printable Area” on page 198 & Paper Is Smeared or Scuffed Check the following if the paper is smeared or scuffed when printing.

  • Page 185: Printed Characters Are Incorrect Or Garbled

    User's Guide Solving Problems Printed Characters Are Incorrect or Garbled ❏ Connect the interface cable securely to the printer and the computer. ❏ Cancel any paused print jobs. ❏ Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.

  • Page 186: Postscript Printer Driver Problems

    User's Guide Solving Problems ❏ Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and the printing speed increases. ❏ Control Panel When printing JPEGs or TIFFs, press Settings, and then enable Bidirectional. ❏...

  • Page 187: Print Quality Is Poor While Using Postscript Printer Driver

    ❏ If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN- compliant application. ❏ For Mac OS X with an Intel processor, if other Epson scanner drivers except for EPSON Scan, such as Rosetta or PPC are installed, uninstall them and EPSON Scan, and then reinstall EPSON Scan.

  • Page 188: Scanned Image Problems

    & Characters Are Blurred ❏ In Office Mode in EPSON Scan, select Image Option on the Image Adjustment tab, and then select Text Enhancement. ❏ In Professional Mode in EPSON Scan, select Document as the Auto Exposure Type in the Original settings.

  • Page 189: Moiré (Cross-Hatch) Patterns Appear In The Scanned Image

    ❏ When using the thumbnail preview for a large original in Professional Mode, the scanning area may not be correct. When previewing in EPSON Scan, create marquees of the area you want to scan on the Normal tab in the Preview window.

  • Page 190: The Scanned Image Problem Could Not Be Cleared

    Scanning Stops when Scanning to PDF/Multi-TIFF ❏ When scanning using EPSON Scan, you can continuously scan up to 999 pages in PDF format and up to 200 pages in Multi-TIFF format. When scanning using the control panel, you can continuously scan up to 100 pages in single-sided scanning using the ADF, and up to 200 pages in 2-sided scanning using the ADF and when scanning using the scanner glass.

  • Page 191: Problems When Sending And Receiving Faxes

    ❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.

  • Page 192: Cannot Send Faxes

    User's Guide Solving Problems Related Information “Fax Settings” on page 35 & “Error Code on the Status Menu” on page 164 & “Making Settings for a PBX Phone System” on page 103 & “Connecting the Printer to a Phone Line” on page 98 &...

  • Page 193: Cannot Send Faxes At A Specified Time

    User's Guide Solving Problems Cannot Send Faxes at a Specified Time Set the date and the time correctly on the control panel. Related Information “Sending Faxes at a Specified Time (Send Fax Later)” on page 107 & “System Administration” on page 32 &...

  • Page 194: Sent Fax Quality Is Poor

    User's Guide Solving Problems Sent Fax Quality Is Poor ❏ Clean the scanner glass. ❏ Clean the ADF. ❏ Change the Resolution setting on the control panel. If your originals contain both text and photos, select Photo. ❏ Change the Density setting on the control panel. ❏...

  • Page 195: Cannot Receive A3 Size Faxes

    User's Guide Solving Problems Cannot Receive A3 Size Faxes Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that the paper source is set for use with the fax feature. Select Setup > System Administration > Printer Settings > Paper Source Settings >...

  • Page 196: Sender's Fax Number Not Displayed On Received Faxes Or The Number Is Wrong

    User's Guide Solving Problems Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong The sender may not have set the fax header information or may have set it incorrectly. Contact the sender. Other Problems Slight Electric Shock when Touching the Printer If many peripherals are connected to the computer, you may feel a slight electric shock when touching the printer.

  • Page 197: Forgot Your Password

    “Saving Received Faxes in an External Memory Device” on page 114 & “Printer Settings” on page 34 & Forgot Your Password If you forget the administrator's password, contact Epson support. Related Information “Contacting Epson Support” on page 232 & Application Is Blocked by a Firewall (for Windows Only)

  • Page 198: Appendix

    User's Guide Appendix Appendix Technical Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 400 × 2 rows Color ink nozzles: 400 × 2 rows for each color Weight of Paper Plain Paper 64 to 90 g/m2 (17 to 24 lb) Thick Paper 91 to 256 g/m2 (25 to 68 lb) Envelope...

  • Page 199: Interface Specifications

    User's Guide Appendix Effective Pixels 14040 × 20400 pixels at 1200 dpi Maximum Document Size 297 × 431.8 mm (11.7 × 17 in.) Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution 50 to 4800, 7200, 9600 dpi (50 to 4800 dpi in 1 dpi increments.) Color Depth Color...

  • Page 200: Wi-Fi Specifications

    User's Guide Appendix Interface RJ-11 Phone Line, RJ-11 Telephone set connection The specifications may differ by country or region. Wi-Fi Specifications Standards IEEE802.11b/g/n Frequency Range 2.4 GHz *2 *3 Coordination Modes Infrastructure, Ad hoc , Wi-Fi Direct Wireless Securities WEP (64/128bit), WPA2-PSK (AES) , WPA2-Enterprise Not supported for IEEE 802.11n.

  • Page 201: Supported Third Party Services

    ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEG with the Exif Version 2.3 standard taken by digital cameras DCF...

  • Page 202: Dimensions

    User's Guide Appendix Note: "?" is displayed on the LCD screen when the printer cannot recognize the image file. In this situation, if you select a multiple image layout, blank sections will be printed. Dimensions Only the printer Dimensions Storage ❏...

  • Page 203: Environmental Specifications

    Power off: Approx. 0.5 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption ❏ For users in Belgium, power consumption when copying may vary. Check http://www.epson.be for the latest specifications.

  • Page 204: Font Information

    User's Guide Appendix ❏ Mac OS X v10.9.x/Mac OS X v10.8.x/Mac OS X v10.7.x/Mac OS X v10.6.x/Mac OS X v10.5.8 Note: ❏ Mac OS X may not support some applications and features. ❏ The UNIX File System (UFS) for Mac OS X is not supported. Font Information Available Fonts for PostScript Roman fonts...

  • Page 205: Available Fonts For Pcl 5

    User's Guide Appendix Font Name LetterGothic, LetterGothic Slanted, LetterGothic Bold, LetterGothic Bold Slanted ITC Lubalin Graph Book, ITC Lubalin Graph Book Oblique, ITC Lubalin Graph Demi, ITC Lubalin Graph Demi Oblique Marigold Monaco ITC Mona Lisa Recut New Century Schoolbook Roman, New Century Schoolbook Italic, New Century Schoolbook Bold, New Century Schoolbook Bold Italic New York Optima, Optima Italic, Optima Bold, Optima Bold Italic...
  • Page 206 User's Guide Appendix Font Name Family HP Equivalent Symbol Zapf Humanist 601 Medium, Bold, Italic, Bold Italic CG Omega Ribbon 131 Coronet Clarendon 701 Clarendon Condensed Swiss 742 Medium, Bold, Italic, Bold Italic Univers Swiss 742 Condensed Medium, Bold, Italic, Bold Italic Univers Condensed Incised 901 Medium, Bold, Italic...

  • Page 207: Available Fonts For Pcl 6

    User's Guide Appendix Bitmap Font Font Name Symbol Line Printer OCR/Barcode Bitmap Font Font Name Family Symbol OCR A OCR B Code39 9.37cpi, 4.68cpi EAN/UPC Medium, Bold Note: Depending on the print density, or on the quality or color of the paper, OCR A, OCR B, Code39, and EAN/UPC fonts may not be readable.
  • Page 208 User's Guide Appendix Font Name Family HP Equivalent Symbol Calligraphic 401 Marigold Flareserif 821 Medium, Extra Bold Albertus Swiss 721 SWM Medium, Bold, Italic, Bold Italic Arial Dutch 801 SWM Medium, Bold, Italic, Bold Italic Times New Swiss 721 SWA Medium, Bold, Oblique, Bold Oblique Helvetica Swiss 721 Narrow SWA...

  • Page 209: List Of Symbol Sets

    User's Guide Appendix List of Symbol Sets Your printer can access a variety of symbol sets. Many of these symbol sets differ only in the international characters specific to each language. When you are considering which font to use, you should also consider which symbol set to combine with the font. Note: Since most software handles fonts and symbols automatically, you will probably never need to adjust the printer's settings.
  • Page 210 User's Guide Appendix Symbol Set Attribute Font Classification Name ✓ ✓ ✓ Microsoft Publishing ✓ ✓ ✓ Ventura Math ✓ ✓ ✓ ✓ ISO 8859/10 Latin 6 ✓ ✓ ✓ DeskTop ✓ ✓ ✓ ✓ ✓ Math-8 ✓ ✓ ✓ ✓...
  • Page 211 User's Guide Appendix Symbol Set Attribute Font Classification Name ✓ ✓ PC-866, Cyrillic ✓ ✓ Greek8 ✓ ✓ Windows Greek ✓ ✓ Windows Cyrillic ✓ ✓ PC-851, Greek ✓ ✓ ✓ ISO 8859/5 Cyrillic ✓ ✓ PC-8, Greek ✓ ✓ ISO 8859/7 Greek ✓...
  • Page 212 User's Guide Appendix List of Symbol Sets for PCL 6 Symbol Set Name Attribute Font Classification ✓ ✓ ✓ ISO Norwegian ✓ ✓ ✓ ISO Italian ✓ ✓ ✓ ✓ ISO 8859-1 Latin 1 ✓ ✓ ✓ ISO Swedish ✓ ✓...
  • Page 213 User's Guide Appendix Symbol Set Name Attribute Font Classification ✓ ✓ ✓ ✓ PC-850 ✓ ✓ ✓ PcEur858 ✓ ✓ ✓ Pi Font ✓ ✓ ✓ PC852 ✓ ✓ ✓ ✓ ✓ Unicode 3.0 ✓ ✓ ✓ WBALT ✓ ✓ ✓...

  • Page 214: Regulatory Information

    Manufacturer: Askey Computer Corporation Type: WLU6117-D69(RoHS) This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 215: Restrictions On Copying

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.

  • Page 216: Printer Transfer And Transportation

    User's Guide Appendix Printer Transfer and Transportation Caution: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏ Because this printer is heavy, it should always be carried by two or more people when unpacking and transporting.
  • Page 217 User's Guide Appendix Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Remove the ink supply units before you transport the printer; otherwise ink may leak during transporting. After the transportation, re-install the ink supply units as soon as possible to prevent the print head drying out.
  • Page 218 User's Guide Appendix 9. Lift up the ink supply unit. Note: ❏ If you cannot lift up the ink supply unit, pull the handle forward. ❏ Transport the removed ink supply units with the ink supply port facing up and the ink supply units laying down. ❏...

  • Page 219: Installing The Optional Units

    User's Guide Appendix Installing the Optional Units Optional Cabinet Code The following is the code for the optional cabinet. Optional Cabinet (C12C847261) Installing the Optional Cabinet The cabinet can be attached to the printer and the optional paper cassette units. Caution: ❏...
  • Page 220 User's Guide Appendix 4. Check the items supplied. Note: The shape of the stands may differ from this illustration. 5. Place the cabinet on a flat surface and lock the casters at the front. 6. Secure the stands with the attachments and screws. Important: Make absolutely sure both stands are attached securely, otherwise the printer may fall.
  • Page 221 User's Guide Appendix 7. Pull out the paper cassette.
  • Page 222 User's Guide Appendix 8. Lower the printer or an optional paper cassette unit gently onto the cabinet aligning the corners, and then secure them with the screws. Note: Some screws will be left over after assembly.

  • Page 223: Optional Paper Cassette Unit Code

    User's Guide Appendix 9. Secure the printer or an optional paper cassette unit at the back with the attachments and screws. 10. Insert the paper cassette. 11. Connect the cables and plug in the printer. Note: When uninstalling the cabinet, turn off the printer, unplug the power cord, disconnect any cables, and then perform the installation procedure in reverse.

  • Page 224: Installing The Optional Paper Cassette Units

    User's Guide Appendix Installing the Optional Paper Cassette Units You can install up to 2 paper cassette units. Caution: ❏ Make sure you turn off the printer, unplug the power cord from the printer, and disconnect any cables before starting installation. Otherwise, the power cord may be damaged resulting in fire or electric shock. ❏...
  • Page 225 User's Guide Appendix 6. Pull out the paper cassette. 7. Stack all optional paper cassette units on top of each other, and then secure them with the screws.
  • Page 226 User's Guide Appendix 8. Lower the printer gently onto the optional paper cassette aligning the corners, and then secure them with the screws. Note: Some screws will be left over after assembly. 9. Secure the optional paper cassette unit and the printer at the back with the attachments and screws.
  • Page 227 User's Guide Appendix 10. Insert a label showing the size of the paper to be loaded in the cassette into the holder. 11. Insert the paper cassette. 12. Place the sticker indicating the cassette number. 13. Reconnect the power cord and any other cables, and then plug in the printer. 14.

  • Page 228: Accessing An External Usb Device From A Computer

    User's Guide Appendix Related Information “Optional Paper Cassette Unit Code” on page 223 & “Installing the Optional Cabinet” on page 219 & Setting the Optional Paper Cassette Unit in the Printer Driver To use the installed optional paper cassette unit, the printer driver needs to acquire the necessary information. Setting the Optional Paper Cassette Unit in the Printer Driver - Windows Note: Log on to your computer as an administrator.

  • Page 229: Using An Email Server

    User's Guide Appendix Important: ❏ When sharing an external device inserted in the printer between computers connected over USB and over a network, write access is only allowed to the computers that are connected by the method you selected on the printer.

  • Page 230: Email Server Setting Items

    Contact your internet service provider to confirm the authentication method of the email server. The printer may not be able to communicate with an email server even if the authentication method is available since security may be enhanced (for example SSL communication is necessary). Visit the Epson support website for the latest information.

  • Page 231: Checking An Email Server Connection

    Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site.

  • Page 232: Contacting Epson Support

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 233: Help For Users In Australia

    Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

  • Page 234: Help For Users In Singapore

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏...

  • Page 235: Help For Users In India

    Help for Users in India Contacts for information, support, and services are: World Wide Web http://www.epson.co.in Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore Phone: 080-30515000 Fax: 30515005 Epson India Regional Offices: Location...

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